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Welcome to i-FM, the award-winning news and market intelligence site for the UK facilities management industry. Whether you are looking to understand the business, keep up with developments, find a job or promote your company, no other site compares for reputation or market penetration. i-FM - we are your insight partner: the only online resource an FM ever needs. Find out more here.

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United Utilities extends EMCOR deal

EMCOR UK has been awarded a four-year extension to its total facilities management contract with one of the UK's largest water companies.

Wates in 3-year hard services deal

Wates FM has secured a contract renewal with Mott MacDonald, covering multiple sites for the engineering and development consultancy.

UPP in £1m first

University Partnerships Programme, the provider of on-campus residential and academic accommodation infrastructure, has been appointed to deliver FM services in a £1m deal, the first ever university private-let contract for the firm.

CBRE names top trends in FM

The latest edition of the firm's annual report highlights how changes in occupier needs are impacting FM strategies.

Polyteck restructures 

The services group has unveiled a new business structure, moving operations into two new divisions: maintenance and specialist services, and property development.

FMs missing out on digital benefits

New research from Mitie has shown that almost half of facilities managers are missing out on the potential of digital transformation by not adopting new technology.

CBRE in TFM win

Telecommunications and internet service provider Three Mobile has awarded a TFM deal to CBRE Global Workplace Solutions.

Fisher named acting CEO at Amey

Amanda Fisher moves up from her current role as managing director of the group's Facilities Management, Defence and Justice business.

Incentive in London win

Specialist cleaning company Incentive QAS has secured a three-year deal to deliver a range of services at 12 Arthur Street in London.

HSBC extends global deal with JLL

JLL has been re-appointed to run global facilities management operations for banking and financial services firm HSBC until 2024.

Business Confidence Index 2019 Report

The FM Business Confidence Index is a landmark annual study launched by i-FM in 2004. Over many years we have been pleased to work in partnership on this with Barclays; and this year we are pleased to welcome IFMA UK to the partnership, too.

i-FM WF19 Whitepaper

If facilities management is to continue on its broad track of successful development, we need to know more about the business of FM, its challenges and opportunities, what works and what doesn’t. This was the goal of Workplace Futures 2019.

Insight: FM Audit Report 2019

The FM Audit Report series, which we first launched more than 10 years ago, aims to provide accurate and informative insights into our industry – something that has huge benefits for in-house FMs, service providers, advisors, individual professionals and anyone thinking about joining this business.

Cyber security risks lurking in your lift

Lifts are considered by many to be one of the safest forms of transport. A well maintained lift will provide years of incident-free travel for thousands of people. But like everywhere else, the technology is moving fast.

Moving to business focused maintenance

The traditional one-size-fits-all maintenance approach uses interval-based inspection, planned maintenance and reactive repair. Alistair Clements makes the case for a better solution.

Productive, high-performing and healthy workplaces

Given what we already know, why isn't everyone making changes to create these, asks John O’Brien.

Waste: hero or villain?

If organisations were to remove their commitments to recycling from annual reports, would they risk an adverse judgement? And how does this reflect on the role of waste management?

Putting social value into practice

The concept of social value, and the notion that businesses should be striving to improve economic prosperity, is not a new thing. As a marketing professional, I have been developing these themes for some time now.

Three things FM outsourcers should learn

A few years ago, I was fortunate enough to lead the UK financial and professional services outsourcing business for one of the world’s largest technology companies. We worked with some of the biggest banks, law firms and advisory groups.

Whole workforce innovation

Technology really delivers competitive advantage when used to bring a whole organisation together, Graeme Hughes, MD of FM software company Innovise, tells Fiona Perrin.

Changing business, person by person

Chris Kenneally, CEO of Cordant Group, is 18 months into the journey to turn a commercial giant into a social business. Fiona Perrin met him to discover it's all about improving individual lives.

What I've learned along the way

Andy Chappell, now head of global corporate clients for ISS, has risen fast up the corporate ladder. As he settles into his new role, he shares advice for young FMs who might hope to emulate his success.

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