ISS is one of the largest facility service providers in the world, employing more than 500,000 people in 50 countries, serving 200,000 business customers. In the UK alone, ISS employs over 42,500 people with revenues in excess of £800m.
In the UK ISS operates in two business streams - ISS Facility Services and ISS Mediclean. Facility Services encompasses both single service provision and integrated solutions.
ISS considers that its approach offers tangible benefits over the more conventional FM model. ISS provides services directly, as well as managing them, rather than sub-contracting.
Customers can expect effective and flexible management to eliminate duplication across a range of services, reduced costs, greater efficiency, less administration and a greater degree of staff loyalty and training.
Facility Services has four core service streams: Cleaning and hygiene services; catering, property services and office support services.
• Cleaning and hygiene includes laundry management, washroom services, window cleaning, dust control and kitchen and ventilation cleaning.
• Catering services incorporate staff restaurants, on-site canteens, corporate hospitality and executive dining.
• Property services covers fabric maintenance, mechanical & engineering maintenance and handyman service, landscaping and pest control.
• Office support includes security, switchboard and reception, mailroom, reprographics, office moves, car parking and waste management.
ISS also offers clients single point access to contract information through the ISS Collaboration Extranet and a bespoke quality management system, ISS Auditor.