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Yesterday

Reestablishing the customer journey

For many, September marked a return to the office. And a shock to the system for many, too.

This Week

Plastic: the forgotten pandemic

Last year the Covid-19 pandemic was, quite rightfully, at the forefront of all our minds. But we need to think again about our policies and practices.

This Month

CRM: essential to successful customer experience

In a customer-centric world, simply offering a service isn’t enough. The focus now rests on offering an experience that research shows drives over two-thirds of customer loyalty.

IWFM: is it fit for purpose?

There are a number of big issues facing the Institute that suggest the answer may well be no. Certainly the pressure is increasingly on to prove otherwise.

Improving customer confidence in FM

Facilities management has never had a higher profile, as FM has become a much-needed weapon in the fight against the coronavirus.

The post-Covid workplace: challenges and opportunities

The needs of employees have changed in the last 18 months, with a greater onus on quality of life and a better work life balance.

This Quarter

Making engineering an attractive proposition

The UK engineering sector is revered around the world, from Isambard Kingdom Brunel’s exploits during the Industrial Revolution to today’s state-of-the-art aerospace sector.

Halting the race to the bottom

It’s time for cleaning to stand firm. Dominic Ponniah argues that the industry needs to value itself and shout about its achievements.

Sink or swim: COP26 and FM

The Paris Agreement was heralded as a worldwide achievement. With the next conference due this autumn, countries have a chance to be leaders or followers. The same is true for companies: how will FM react?

The current state of FM and where we’re headed

I recall 2015 and 2016 very clearly. Those were years when we thought we knew what the future held for work, the workplace and facilities management in particular. We weren’t quite right.

Time to speak up

We will long be looking back on 2020 as a landmark year for FM, in the spotlight for facing its own challenges and simultaneously rising to the challenges of its clients.

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