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News Headlines


City front-of-house contract for ISS

Livv, the boutique workplace experience business, has been reappointed at One Moorgate Place in London.

Workplace Futures: speaker slides online

Slides from Tuesday’s industry conference have been uploaded to the website.

100 named to £3.2bn framework

The agreement covers planned and responsive installation, servicing, repairs and maintenance works.

RICS launches new DEI guidance

The six-document guidance has been developed by RICS members and DEI experts.

Water: sensing technology takes a leap forward

Cambridge-based start-up Infersens has launched its first commercially available risk management and water waste solution.


2024 Technology Award winner revealed

Soft services specialist SBFM Ltd has won the 2024 i-FM Technology in FM Award.

OCS named for CCS framework

OCS has been awarded a place on the Crown Commercial Service framework for RM6331 Healthcare Soft Facilities Management Services.

Veolia scores at Ashton Gate

The recycling and waste specialist has secured a one-year contract at the home of Bristol City Football and Bristol Bears.

This Week

Sodexo lands college extension

Independents by Sodexo has retained its contract with Wellington College for a further 10 years.

Churchill retains ambulance service contract

The firm has renewed its partnership with South Central Ambulance Service, a relationship that began over a decade ago.

Long-term Sussex deal for Balfour Beatty

A 54-year DBFM contract will provide new student accommodation for the University of Sussex.

Council plans ‘hybrid model’ for service delivery

North East Lincolnshire Council will move to a new model as its outsourcing contract comes to a close.

Concern grows over building control services

Practitioners need to be newly certified and registered by 6 April. No one seems to believe that can be achieved.

JLL in SEGRO win

A new contract covers property and asset management for a retail and office portfolio in Slough.

Senior appointments at ABM

Appointments and the further integration of offices are part of building the base for ambitious growth plans.

FM overlooked in energy and carbon plans

Facilities management professionals are insufficiently involved in organisations’ plans around energy efficiency and carbon reduction.

Climate Group teams up to launch a ‘renovation revolution’

The climate and energy non-profit is underlining the need to upgrade millions of buildings every year to meet 2050 net zero goals.

Compass opens first Xcelerate training facility

The regional community skills and learning centre is located at Edgbaston Stadium.

Report: a transformative 3 years for CRE

Corporate real estate advisor Colliers is forecasting a new period of value creation opportunities for occupiers and investors beginning this year.

Corps boosts Monitoring team

Two senior appointments for Corp Security’s Monitoring division.

This Month

Churchill marks SFMI Rising Star award

The award follows Churchill’s third assessment by the sustainability benchmarking initiative.

SSEN Transmission moves to mobile EAM strategy

Technical specialist Peacock Engineering is delivering a mobile enterprise asset management solution aligned to business plans and net zero objectives.

Nurture completes 45th acquisition

Nurture Group has bought the Birmingham-based Midland Pest Control Ltd, strengthening its presence across the region. 

Taylor Shaw extends education deal

Leeds-based Elliott Hudson College has reappointed the Elior education sector specialist for a further three years.

Veolia exploring carbon capture

Feasibility study highlights potential of the technology to produce sustainable fuels using energy recovery facilities.

New safety course for security and facilities staff

London Fire Brigade has created an online fire safety training package to equip service providers with greater knowledge.

£9m injection for SJA Group

Kent-headquartered integrated property services provider attracts new investment from Key Capital Partners.

Amey and MRI to launch ‘first of its kind’ software

The new technology platform will revolutionise the way public sector clients manage their workplaces, they say.

BESA: every building is high risk

Against a background of changing regulations, that’s the way to think says the hard services trade group.

Compass reports strong start to the year

The Compass Group is reporting double-digit organic growth for Q1 FY24.

Mercury retains CastleCourt deal

Mercury Security & Facilities Management has been reappointed for security services at Belfast’s biggest shopping centre.

Sodexo scoops CDP A rating

Sodexo is one of just 346 top-rated companies in the CDP climate ranking out of 21,000 scored.

Workplace Futures 2024: join us, in-person or virtual

Ten days to go and just a few in-person delegate places are available. Book now.

Service charges on the rise: breaking down the trends

Office buildings with the highest efficiency and sustainability ratings tend to have higher than average service charges.

Environmental leadership recognition for Mitie

The FM group has been awarded a place on CDP’s ‘A List’, signifying best-in-class carbon reporting and environmental management.

Reconomy launches tech hub in Romania

RecoTek, opened in Bucharest, is the next step in its growth strategy, says the circular economy specialist.

FMs grappling with budget cuts

New survey suggests that more than half of facilities managers have had their budgets cut by up to 25% in the past year.

T Levels: fostering talent and bridging skills gaps

Today is T Level Thursday of 2024’s National Apprenticeship Week.

CBRE set to buy public sector services provider

A $1bn deal will see the US-headquartered specialist join the property services group.

NHSPS boosts hard FM skills

NHS Property Services has appointed Simon Knott as head of hard FM expertise.

BCIS launches cost and carbon materials database

The first-of-its-kind database will help the built environment sector make better informed decisions for budgets and the environment.

Sodexo appoints chief growth officer

Dan Weiss will lead strategy, sales and marketing to drive accelerated growth in the UK & Ireland region.

Compass doubles apprenticeship levy gifting 

The UK & Ireland business has supported 250 apprentice programmes across 170 organisations, committing over £3m of its levy.

NG Bailey offering 70 apprenticeship opportunities

The independent engineering and services business aims to kick-start successful careers and nurture fresh talent.

On the road at Phosters FM

The Kidderminster-based company has landed a national contract with service area operator Roadchef.

Businesses turn to apprenticeship in face of recruitment issues

Research timed to coincide with National Apprenticeship Week shows plans to increase the use of apprenticeships to train and to upskill workers. 

Industry looking for embodied carbon regulation

As the UK prepares for an eventual election, industry bodies are increasingly calling on parties to make manifesto commitments.

Sodexo Live! backs Green Football Weekend

This weekend sees 90 top clubs, sports broadcasters, leagues, brands, communities and millions of fans unite for the planet.

Colliers turns to GMS for security and cleaning

The real estate services specialist has appointed GMS Group as its partner in Gloucestershire.

Wates seals Greenwich deal

665 homes will benefit from energy improvement works under a £21m contract.

Macro names Gary Pyle to COO role

Pyle moves up from UK & Europe regional lead for the managed services business to chief operating officer for that division.

BCIS calls for priority on repairs and maintenance

The Building Cost Information Service is asking the government to address urgent R&M issues.

Birmingham:10-year deal for Veolia

Veolia has won the contract to run the city’s recycling and refuse treatment solutions until 2034.

DFS directors take 100% stake

The founders of Diamond Facilities Support Group have bought out their majority investor.

BCO defines new research programme

The British Council for Offices hopes its new agenda will guide and inspire the office sector amid disruption.

Unprecedented demand for data centres

Demand for data, storage and the development of AI are driving the need for more sites and more energy.

Stormy Britain: tips for buildings and grounds safety

Following 10 named storms in the UK in the 2023-24 season already and no doubt more to come, some timely advice.

Cleaning industry cautiously optimistic for 2024

Only a third of companies are forecasting price increases, a significant turnaround from the 90% who predicted increases in 2023.

Suppliers missing client opportunities

Research shows suppliers are suffering customer churn and loss of revenue as a result of inadequate business review processes.

Green lease toolkit launched

Revised for 2024, the toolkit aims to support the delivery of better buildings across the commercial real estate sector.

Serco in Buckinghamshire leisure win

Serco Leisure and its partner have been appointed to operate five centres.

Atlas unveils workplace services division

Andrew Lunt is named as the new division’s managing director.

Venture in Wiltshire Council win

Venture Security has won a mobile security contract covering multiple sites.

New ops director at First Response Group

Derek Neilson takes on the newly created role of group operations director.

Workplace Futures delegate lists: don’t believe it

We are aware again this year that ‘delegate lists’ are being offered for sale. This is a scam.

Codifying standards for building services

Initiative comes as part of wider industry and government efforts to raise the bar on individual competence.

Kent & Medway win for ISS

ISS UK appointed catering provider for Kent and Medway NHS and Social Care Partnership Trust.

Property report finds mixed views

‘Slightly more positive outlook’ reflects caution and change in the commercial property sector.

Spotless buys Norwich-based cleaner

The ambitious East Lothian-headquartered company has further extended its footprint in England.

Mitie boasts record quarterly revenue

The group’s third quarter report shows a 14% year on year jump.

Haringey extension for Veolia

The London Borough of Haringey’s existing deal is extended by two years.

Europe’s most climate resilient cities

Global real estate advisor CBRE has ranked European cities according to their resilience to the impacts of climate change.

Right FM launches

Into the busy and diverse FM marketplace comes a new London-headquartered service provider.

Outsourcing: mixed picture persists into Q4

Overall demand, including IT and BPO, continued to slip in Europe but less than seen in Q3.

Retrofit: significant opportunities being missed

So argues the UK Green Building Council, which has issued new guidance to support action.

Can owners and occupiers work together?

Progress on the decarbonisation of real estate is being held back by a lack of collaboration.

Novus lands Bradford contract

The Sustain division has successfully supported Manningham Housing Association in securing funding.

Polyteck secures place on £346m framework

Construction and facilities management company is one of the 70 suppliers for Fusion21’s Building Improvements Framework.

Labour shortage: a potential solution

Under-represented groups, upskilling and cross-skilling could have considerable benefits.

Compass has CH&CO in its sights

The UK’s largest food and support services business has agreed to acquire the growing independent, subject to regulatory approval.

Applications open for Sodexo-backed start-ups

The company’s 2024 global Accelerator programme aims to boost its collaboration with new businesses.

ISS renews longstanding Nordea deal

The relationship, established in 1976, now benefits from a five-year extension.

OCS: poised for growth

OCS UK & Ireland has unveiled ambitious plans to double its revenue over the next five years.

Pareto extends Fletchers contract

The personal injury legal firm has expanded its contract to cover a full package of FM services.

Bellrock buys mobile data collection specialist

Mobiess Ltd is the group’s second acquisition announced this month.

NHS Property Services hails £45.9m in cost efficiencies

Annual report cites support for patients, prioritisation of customer care and drive for sustainable services. 

This Quarter

Bellrock buys mobile data collection specialist

Mobiess Ltd is the group’s second acquisition announced this month.

NHS Property Services hails £45.9m in cost efficiencies

Annual report cites support for patients, prioritisation of customer care and drive for sustainable services. 

Workplace Futures 2024: programme confirmed

The full programme for February’s FM industry conference is complete and online now.

Sodexo partners with unique education provider

A three-year deal with University Academy 92 will enhance the campus experience for more than 800 students and staff.

Architects turn to Artic

Design practice Hawkins\Brown has appointed Artic Building Services for HVAC maintenance.

Bolton to bring services back in-house

Bolton Council is set to reclaim facilities and estates services when its current outsourcing contract ends.

CEOs optimistic about 2024, less so for longer term

The proportion of CEOs who believe global economic growth will improve over the next 12 months has more than doubled year-on-year.

More ‘we’ space, less ‘me’ space

CBRE survey finds hybrid work is continuing to change how employees work when they are in the office.

London Business School appoints Artic

A new contract covers all LBS air conditioning services.

Jaguar in Bower win

The London-based hard services specialist has been appointed at a new multi-use development.

Key property drivers for 2024

Real estate advisor Savills is forecasting a stronger commercial property market, with four themes set to have significant impact.

Majority back more sustainable way of eating

A large-scale survey from Sodexo reveals 73% of consumers believe a new approach is urgent.

HSE: new forward-looking asbestos campaign

Keep people safe from future dangers of asbestos, the regulator warns.

Biffa renews shared contract

The two clients have extended the deal for a further two years.

Reconomy’s net zero targets validated

The circular economy specialist has achieved SBTi approval.

Bellrock buys property specialist

The property and FM group's latest acquisition will boost its project management and consulting services.

Q4 sees continued fall in public sector FM deals

The trend is up and down over time, but our latest report finds a considerable decline in activity for the final quarter of 2023.

Veolia finds a new way to give back

A world-first vehicle-to-grid innovation will enable waste collection trucks to feed back stored energy from their batteries.

Bouygues E&S rebrands as Equans

With the integration process underway for some months, January marks a rebrand for Bouygues Energies & Services in the UK.

SBFM names CCO

Neil Creasey has joined the soft facilities services company as chief commercial officer.

New head of ESG for Westgrove

Mark Allison has joined the Warrington-based facilities services group.

New research director for IFMA

Matthew Tucker has been named as director of research at the International Facility Management Association.

Veganuary success

Sodexo is reporting another year-on-year increase in the consumption of meat-free meals.

MD named at Galliford Try FM

Steve Catlin has been promoted to managing director of the construction group’s facilities management business.

Celnor takes majority stake in Assurity Consulting

The growth and consolidation trend in the compliance sector continues.

CIWM acquires Circular Economy Institute

The move aims to push responsible resource management up the agenda, with increased professional support.

Ground Control secures net zero targets approval

Commitment to reach net zero greenhouse gas emissions by 2038 has been validated by SBTi.

ISS names new CFO

Mads Holm will move to the Copenhagen group HQ before 1 August 2024.

Senior appointments at Cleanology

The company says it is positioning itself for ‘a new era of growth’.

HqO buys to grow

The real estate experience platform has acquired the Symbiosy portfolio of smart building solutions.

Edwin James buys to grow

The Glasgow-headquartered hard services group has acquired Automated Control Solutions Holdings and its subsidiaries.

EMCOR UK confirms SFMI gold

In its first assessment by the Sustainable Facilities Management Index the company has received a Gold Award.

SFMI releases Scope 3 framework

The framework is designed to empower FM providers and in-house FM teams to accurately measure and reduce their carbon footprint.

Net zero: Mitie report offers insights for 2024

Group’s Net Zero Navigator 2024 includes nine key decarbonisation predictions for the year ahead.

New ‘smart’ offering from SFG20

The building maintenance software specialist is aiming to address ‘once in a generation’ challenges facing FM.

Senior Murrayfield appointment at Elior UK

The contract caterer has named Amanda Brown as director of sales and marketing at Scottish Gas Murrayfield.

New CPO at Compass

Compass Group UK & Ireland has appointed Carol Sommerville as its new chief people officer.

Sodexo sees strong organic revenue growth

The group is also reporting high single-digit underlying growth in all regions for Q1 FY24.

Clearway buys German security business

The London-based security services group has moved to extend its European operations.

Security business gears up for growth

The US-headquartered Argenbright Group is reporting a number of senior appointments at its London-based security and risk management company.

Reconomy extends role at Wolves

A relationship that dates back over 25 years has been extended through the 2023/24 season.

Government sells £1bn of property

New figures in the Government Estate Annual Data Publication confirm £1.1bn of property sales in 2022/23.

2024: the year of retrofit

That should be the government’s focus for this year, says BESA.

New chair for Flexible Space Association

Andrea Kolokasi now chairs the flexible workspace providers group.

Sodexo ahead of schedule on net zero

As it publishes its annual net zero progress report, the company confirms it is running ahead of milestones on its 2040 roadmap.

Best spaces to work in London?

Real estate experience platform HqO has launched a workspace recognition programme for sites in the capital.

Tech Award shortlist confirmed

The shortlist for the 2024 i-FM Technology in FM Award has been announced.

Sodexo retains Irish contracts

Following a series of retenders, the company has secured renewals on six education deals with a collective value of €6.3m.

SUEZ in second acquisition

The recycling and waste management group closed out 2023 with news that it had bought Luton-based F&R Cawley Ltd.

CBRE extends partnership with Alstom

The extension brings the rail manufacturer’s national portfolio under one contract.

Sodexo Live!: frictionless store for Brighton & Hove Albion

Building on a relationship launched in 2013, the venue partner says this will further enhance the experience for fans and guests.

Seriös about growth

Technology consultancy Seriös Group is aiming to treble its workforce following a six-figure investment.

NHS maintenance backlog soars

New figures show the cost of running the health service estate, but the big worry is maintenance.

The year in FM: 2023 news review

Our annual round-up of the key events in UK facilities management over the past 12 months is online now.

Tower of power: SSEN win for OCS

Scottish and Southern Electricity Networks has awarded OCS a 5-year contract to support the upkeep of its steel towers.

SBFM marks ‘unprecedented year of growth’

The Leeds-based soft services company has won recognition from multiple organisations during the year.

Arcus publishes social value strategy

The move comes as part of a commitment to transparency and action across ESG issues.

What does AI think about the future of technology in FM?

We asked three content generators the same question. The answers were disappointing.

Few businesses embracing digital-led maintenance

New research finds only 20% of businesses are ‘wholeheartedly’ embracing this strategy.

Spirit of Sodexo Awards celebrate achievement

Last week Sodexo UK & Ireland hosted more than 550 colleagues at its annual Spirit of Sodexo dinner.

Serco reports strong 2023

Good performance in the second half produces better then expected full year results.

Compass reports £718m of social impact

Figures confirm uplift in social value plus additional local economic value.

Innovation Lab planned for February

The event will welcome innovators, thought leaders and expert speakers from across the industry.

Cleanology scoops arm-load of awards

2023 has been a multi-award-winning year for the commercial cleaning company.

On Verve takes silver

The specialist guest services provider has won Silver at the UK Business Awards in the Best Customer Experience category.

Strategic suppliers see revenue slip

Top public sector supply partners have seen a decline in their overall sector revenue of 17% in the past year.

Energy management software providers rated

The energy efficiency and sustainability management sector is set for growth, but who are the best providers?

Veolia donates £94k to grassroots initiatives

The resource management company is supporting over 120 projects that are contributing to their local communities.

OCS buys to bolster security business

The latest acquisition is Profile Security Services, a top 20 firm with offices across the UK.

Landsec names FM partners

The property investment and development group has unveiled a new retail operating model which includes more direct involvement in service delivery.

DIO contracts get bigger

New sites have been added to the hard FM contracts awarded in 2021.

Vinci Facilities and DIO in award win

Vinci Facilities Defence and DIO Regional Delivery South East teams have won a key Institute of Collaborative Working award.

Danhouse launches security information platform

London-headquartered Danhouse Security says its new hub is designed to help rapidly implement and manage key service functions.

Sodexo extends six public sector contracts

The Government division has renewed deals with a combined value of £34m.

Atlas reappointed at ZSL

The contract covers the Zoological Society of London’s two landmark sites.

Senior appointment at Bidvest Noonan

Olga Mitropoulou has been promoted to the new role of risk & compliance director.

ABM moves on growth plans

Two senior appointments and new London offices for the services provider.

RICS launches 2023 sustainability report

Occupier and investor demand for green buildings grows but uncertainties and costs are holding the industry back.

RTO: companies need to sell the benefits

If return to the office is the goal, leaders need to be present, extoll the benefits and improve in-office events.

Sodexo Live! acts for gender equality

Joining Women in Football as a corporate member reaffirms its commitment to equality, diversity and inclusion.

i-FM achieves B Corp certification

We are pleased to join the community of businesses meeting verified high performance standards across multiple criteria.

Sodexo cements Reed’s relationship

New five-year contract adds to the 50-year-plus partnership with the Surrey school.

Equans named on new CCS framework

The RM6280 Postal Services and Solutions Framework provides the public sector with a range of services.

The mental health challenge in FM

Survey shows overwork is a major issue for the sector.

ESS teams up with Olio to cut food waste

The Compass business is partnering with the community sharing app to redistribute surplus food to local communities.

ISS UK&I names new CEO

Scott Davies takes up the role, and joins the Northern Europe and UK & Ireland Area Board, as of 1 January.

Decarbonisation: progress is too slow

The built environment must decarbonise nearly twice as fast by 2025, says UKGBC analysis.

Occupiers eyeing more space

International research indicates more organisations are planning to lease more space in the coming months.

Carlisle on show at ExCeL

ExCeL London, the capital’s largest event venue, has appointed Carlisle Support Services as its security partner.

DMA in academies success

Leigh Academies Trust has awarded a multi-site deal to property maintenance specialist DMA Group.

SBTi validation for ISS targets

Near-term emissions reduction targets at the facilities services group validated by the Science Based Targets initiative.

Senior appointments at Mount Charles

The Belfast-based soft services group has made some changes in its leadership team to back business growth.

Mitie secures NHS framework place

The Sustainable Transport and Infrastructure framework opens the door to delivering services for the NHS and other public sector organisations.

Decarbonisation: smarter buildings are key

Survey finds most businesses saying they are on track to meet goals, but overall the pace needs accelerating.

Heritage Portfolio retains Scottish sites

The specialist events and catering company within Sodexo Live! has been reappointed on five sites.

Polyteck secures London win

The hard FM firm has won a three-year contract to oversee One Berkeley Street, Mayfair.

Tivoli kicks off county council contract

Grounds maintenance service provider now looking after 130 sites for West Sussex County Council.

NIC Group acquires training provider

Worldweaver Training and Development is now a part of the facilities services group.

ABM on-board at Ashford

New contract covers a range of services at Ashford International Train Station.

OCS lands in Edinburgh

Edinburgh Airport has appointed the company to provide specialist support for passengers with reduced mobility.

VIVO launches Dstl contract

VIVO Defence Services is now providing facilities management services for the Defence, Science and Technology Laboratory.

New CEO for Novus

Lee Hartley has been appointed as chief executive officer of Novus Property Solutions.

Sodexo partners on Military Advisory Group

Teaming up with the British Nutrition Foundation, the focus will be on practical solutions that support the nutritional needs of the armed forces.

Most UK businesses unprepared for energy disruption

The path to reaching net zero targets may not be all smooth sailing.

Elior UK introduces mixed reality training

The technology enables staff training ‘anytime, anywhere’.

Compass launches new skills and learning hubs

Hubs across the country will provide learning and development opportunities for people within Compass and from local communities.

Arsenal win for Atlas

The FM services group has been reappointed for the provision of cleaning services.

SFMI assessments reveal focus on wellbeing and retention

The 2023 Sustainable Facilities Management Index has uncovered significant trends shaping the future of FM.

Managing agents target energy performance

New framework aims to drive optimal in-use energy performance of commercial buildings.

Demand for sustainable buildings grows

New report identifies three key factors in making the case for investing in retrofitting and futureproofing.

New investor for Pareto

Private investment group takes a controlling interest to back further growth and development.

Anglian Water extends EMCOR deal

A four-year extension strengthens a partnership that began in July 2017.

Annual FM market report goes live

Trends & Opportunities, the unique annual review from i-FM, looks closely at the UK industry and how it is shaping up for the future.

Elior Group now ‘stronger and more agile’

Full-year figures post-acquisition show a solid uplift in revenue and a return to profitability.

IWFM singles out three workplace megatrends

New report identifies how these are affecting professionals, the sector and the wider business world now and into the future.

Mitie on track to hit targets

Interim results show double-digit growth in revenue and operating profit.

Pharma contract for Spectrum

Spectrum Service Solutions has been appointed on a new contract by Piramal Pharma Solutions.

Rich Mix for Artic

Artic Building Services has secured a hard FM deal at the London arts and events venue.

Pareto scoops entrepreneur award

Pareto FM has won the Scale-Up category at the Great British Entrepreneurship Awards 2023.

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