FM Reports

Our news stories often refer to reports, produced by others and directly related to FM – or indirectly related but still very relevant.

To help make these more accessible to our readers, many are listed below. We add to this list regularly and they are shown broadly in date order, with the most recent at the top. But a word of caution - if you are using one of these reports, it would always be worth checking with the source to ensure it is the most current information available.

The links below will take you to our news story for background and context. Each story includes a link so that you can download the report in question.

Looking for more information on FM? Remember to also check the Research and White Papers pages on i-FM – and of course you can use the Search function across the entire i-FM site.

Covid-19 Impact: offices will find a new purpose, JLL, July 2020

Sustainable Ambition for the FM Sector, Acclaro Advisory, July 2020

The Outsourcing Playbook 2.0, The Cabinet Office, June 2020

Carillion: two years on, Institute for Government, March 2020


Managing safety in outsourced relationships, Cranfield University/IOSH, March 2020

Top Trends in Facilities Management, CBRE GWS, December 2019

Leader of the Year: thought leadership report, Bouygues Energies & Services, October 2019

Disruption or distraction: where next for the UK flex market sector, JLL, June 2019

Outsourcing Playbook, The Cabinet Office, February 2019

Top trends in facilities management 2018, CBRE, August 2018


The Economy of People: why workstyle is worth £38.9bn, Ricoh & Oxford Economics, May 2018

Top 10 Global CRE Trends 2018, JLL, March 2018

EMEA Occupier Survey 2018 - Optimising User Experience: The Personalised Workplace, CBRE, March 2018

2018 Facilities Management Business Confidence Monitor, BIFM, i-FM & Barclays, March 2018

The New Financial Workplace, HOK, January 2018

Facilities Management: Time for a Shift Change, EY, December 2017

The Economic Benefits of Human-Centred Design, Atkins, July 2017

Well Work Place: making spaces human again, Cushman & Wakefield, July 2017

Workplace Powered by Human Experience, JLL, June 2017

Raising the Bar III, RICS, April 2017

2017 Facilities Management Business Confidence Monitor, BIFM, i-FM & Barclays, March 2017

The Workplace Advantage, The Stoddart Review, December 2016

Foodservice Growth Report 2016, AlixPartners, November 2016

Building the Business Case: Health, Wellbeing and Productivity in Green Offices, World Green Building Council, October 2016

UK Workplace Survey 2016, Gensler, July 2016

What Keeps Chairmen Awake at Night?, BaxterStorey, May 2016

Spreading their Wings: building a successful local authority trading company, Grant Thornton, April 2016

2016 Facilities Management Business Confidence Monitor, BIFM, i-FM & Barclays, April 2016

Growing the Health and Well-Being Agenda: from first steps to full potential, CIPD, January 2016


The Future of Outsourcing and Perspectives for Facilities Management, ISS & Copenhagen Institute of Future Studies, January 2016

Ethical Standards for Providers of Public Services - Guidance, Committee on Standards in Public Life, December 2015

The Use of Business Services by UK Industries and the Impact on Economic Performance, BSA, November 2015

Higher Eduction Estates Statistics, AUDE, November 2015

Market Consolidation and Changing Contractor Ownership, The Litmus Partnership, September 2015

The Converging Priorities of CRE Outsourcing, JLL, June 2015


Smart Workplace 2040, Johnson Controls, June 2015

Outsourcing: Beyond Technical Expertise, Grant Thornton, June 2015

2015 Facilities Management Business Confidence Monitor, BIFM, i-FM & Barclays, May 2015


European Occupier Survey 2014/15, CBRE, January 2015

Facility Management Operational Excellence: Forging the Iron Triangle, CBRE, November 2014

The Future of the Financial Workplace, DTZ and Unwork, October 2014

Health, Wellbeing and Productivity in Offices: The Next Chapter for Green Building, World Green Building Council, September 2014

The Invisible Workforce: Employment Practices in the Cleaning Sector, EHRC, August 2014


Managing and Mitigating Risk within Strategic Facility Management, ISS, July 2014

FM and the Trust Dividend, BIFM, July 2014

Developing Your Career in Facilities Management, BIFM, June 2014

Delivering the Vision of an Integrated Workplace, Mitie, June 2014

BIFM Flood Risk Management Guidance, BIFM, February 2014

Low Carbon Behaviour Change: The £300m Opportunity, The Carbon Trust, December 2013

Building Efficiency: reducing energy demand in the commercial sector, Westminster Sustainable Business Forum, December 2013

Sustainable FM Index, Acclaro Advisory, December 2013

Strategic Facilities Management, RICS Global Guidance Note, November 2013

Foodservice Growth Report, Zolfo Cooper, October 2013

ISS 2020 Vision: new ways of working, ISS, October 2013

Megatrends: The trends shaping work and working lives, CIPD, July 2013

The Flex Factor, flexible working report from the RSA, July 2013

Insights into Facilities Management, M&A report from Grant Thornton, July 2013

Service Management 2.0 – the next generation of service, ISS, April 2013

The Business Case for Green Building: A Review of the Costs and Benefits for Developers, Investors and Occupants, World Green Building Council, March 2013

Workplace Trends 2013, Sodexo US, January 2013

Next Generation Shared Services Strategic Plan, Cabinet Office, January 2013

Introduction to Asset Management, Institute of Asset Management, December 2012

Commissioning Dialogues, NLGN & CBI, December 2012

A New Approach to Public-Private Partnerships, HM Treasury, December 2012

The Shadow State: a report about outsourcing of public services, Social Enterprise UK, December 2012

Outsourcing 2012: Removing Barriers for Catering and Facilities Management, British Hospitality Association, Autumn 2012

UK Outsourcing Across the Public and Private Sectors, Business Services Association, November 2012

Global Facilities Management M&A Update, Autumn 2012, Catalyst Corporate Finance

Facilities Management Careers Guide 2012, Asset Skills

Open Access: delivering quality and value in our public services, September 2012, CBI

Shared Services: costs spared?, Local Government Association, August 2012

CRE & FM Futures Forum: final report, Zurich Insurance Group, June 2012

The Size of the UK Outsourcing Market Across the Public and Private Sectors, Business Services Association, April 2011