We need to move on. That was the starting point for Workplace Futures 2013 - we need to take FM theory and practice to the next level. We need to stop thinking about service delivery in the old ‘tried & tested’ ways and start thinking in terms of true alignment with business objectives and real customer experience.
This is not a new argument – and we know that there are a few clients and service providers blazing trails towards genuine strategic partnerships for the future. But ‘tried & tested’ still dominates FM practice: costs, cuts and competition are too often the themes, too often pushing the discipline towards commoditisation and squeezing out the opportunities for adding real benefit and value.
Workplace Futures 2013 brought together some of the trail-blazers – both providers and their clients – to offer some of the best examples in the industry of ‘next generation’ thinking and practice. The context for learning was set by key industry figures and reports on timely, and highly relevant, research.
The insights, experience and guidance are captured in our latest White Paper.
Click to view - Facilities Management: Securing the future for FM
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