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Top Stories

  • NG Bailey bags fashionable deal

    NG Bailey bags fashionable deal

    The independent engineering, IT and facilities services business has won a three-year contract with McArthurGlen, the owner, developer and manager of designer outlets across the UK.

  • Listen up: delivering great customer service in facilities management

    Listen up: delivering great customer service in facilities management

    Sam Hockman suggests that one of the best ways facilities managers can deliver great customer service is by listening to their clients.

  • The customer comes second!

    The customer comes second!

    Yes, you have read it right; it really does say 'The customer comes second'. Frazer Rendell, an expert on employee engagement, explains.

  • Magic Moments

    Magic Moments

    Throughout his career, John Ellis has been an exponent of top quality service delivery, applying his ideas in every organisation where he has worked.

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Cofely

  •  Aramark scoops Order of Distinction

    Aramark scoops Order of Distinction

    Aramark's offshore team has been presented with the RoSPA Order of Distinction, after it received a fifteenth consecutive Gold Award for Occupational Health and Safety.

  • Councils plugging 'black hole' by cutting maintenance

    Councils plugging 'black hole' by cutting maintenance

    Research from the Local Government Association indicates that councils are covering at least £1bn of funding for school places by abandoning building projects and cutting back on maintenance.

  • NG Bailey bags fashionable deal

    NG Bailey bags fashionable deal

    The independent engineering, IT and facilities services business has won a three-year contract with McArthurGlen, the owner, developer and manager of designer outlets across the UK.

  • FM customer service Disney-style

    FM customer service Disney-style

    In amongst that small band of pioneers who can claim to be the founders of UK FM, there is a secure place for John Ellis. Never a high-profile character, Ellis has nevertheless been both a groundbreaker and a driving force.

  • Interserve faces action at BBC

    Interserve faces action at BBC

    Members of Bectu, the media industries union, working for Interserve at the BBC have voted for industrial action.

  • CCS offers draft tender documents

    CCS offers draft tender documents

    The Crown Commercial Service has published draft tender documents for the planned new Facilities Management Contracting Model.

  • New food regs will cost £200m per year

    New food regs will cost £200m per year

    As food businesses gear up for new EU Food Information Regulations, the British Hospitality Association estimates the cost of implementation to be up to £200m per year.

  • Oz court deal brings out the heavyweights

    Oz court deal brings out the heavyweights

    Six teams are in the running for a major law courts development project in the Australian capital of Canberra, the first public-private partnership deal in the area.

  • BAM FM strengthens senior team

    BAM FM strengthens senior team

    BAM FM has appointed Simon Barnes as Head of Business Development.

  • Brayborne lands 8 cleaning contracts

    Brayborne lands 8 cleaning contracts

    The company, which recently rebranded itself in a push into the facilities services marketplace, has won eight new contracts in its original specialisation: cleaning services.

  • Bouygues lines up for double win

    Bouygues lines up for double win

    Bouygues Energy & Services and King's College London have been named as finalists in two top industry award schemes.

  • The customer service challenge in FM

    The customer service challenge in FM

    Every facilities management company knows the goal: providing great customer service can help increase satisfaction and productivity for your clients. But that's easier said than done.

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Features



Interviews

  • Magic Moments

    Magic Moments

    Throughout his career, John Ellis has been an exponent of top quality service delivery, applying his ideas in every organisation where he has worked.

  • BAM & Robin

    BAM & Robin

    Is building information modeling just one in a long list of reasons why facilities management is changing for the better? BAM FM’s Kath Fontana tells Simon Iatrou why her organisation is desperate to stay ahead of the curve.

  • Standing in the Client's Shoes

    Standing in the Client's Shoes

    While facilities management services might be stuck in something of a rut, Martin Holt believes there is a better way. He shares his vision of a better tomorrow with Simon Iatrou.

  • Good Things Come in Small Packages

    Good Things Come in Small Packages

    After many years of working with some of the UK's largest FM service providers, Alistair Craig believes he has found the perfect sized business.



Comments

  • The customer comes second!

    The customer comes second!

    Yes, you have read it right; it really does say 'The customer comes second'. Frazer Rendell, an expert on employee engagement, explains.

  • Which is the strongest FM brand?

    Which is the strongest FM brand?

    Formed by philosopher John Locke in the 17th century and developed by the existentialists nearly 300 years later, there is a powerful school of thought that says what we perceive to be reality is, in fact, our own subjective construction of the world.

  • Transforming the patient experience

    Transforming the patient experience

    Mike Hobbs says there is more to creating a sustainable future for the NHS than just saving the planet. There is a compelling business case, too.

  • Taking supplier information management seriously

    Taking supplier information management seriously

    Effective management of supplier information can save time and money, and reduce risk in FM sector. Gary Plant makes the case.



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International News »

Oz court deal brings out the heavyweights

Six teams are in the running for a major law courts development project in the Australian capital of Canberra, the first public-private partnership deal in the area.


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