To accommodate new market needs and increasing hyper-competition, the way business partners interact will change over the coming decade. The experts at ISS outline some of the options on the horizon.

While inadequate budgets, supervision, and regulation are often blamed for the failures of public sector outsourcing, the absence of ethical standards in the commissioning and procurement process remains an overlooked issue.

Coworking spaces create community and collaboration. Some enterprises want a bit of that buzz, reports Fiona Perrin from the frontline of flexible working.

Collaborations between facilities management membership bodies have happened before. So, what makes the partnership between RICS and IFMA any different?

One of the big challenges for every FM service provider these days is sorting out its strategy for the future: how does it see its markets developing? how does it want to be perceived? what sort of clients does it want? what's the right service offer?

Naming, and the related branding, forms part of the bedrock of marketing strategy. There’s a lot of science to both and a huge amount of material on good and bad experiences. But in the end, you make your decision, unveil your work and pray for the best.

Immersed in the world of FM, it’s only by talking to a newcomer that you are reminded what a strange business this is: the multi-layered procurement processes, the relentless pressure on costs, the temptation to make promises based on a hope and a prayer.

OCS is an FM service provider on the up. Bob Taylor tells i-FM that the secret to its success isn’t really a secret at all.

After 15 years with Macro, Bill Heath left to explore new opportunities. They’ve certainly come knocking and include a new international business proposition, as he tells Fiona Perrin.