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i-FM Interviews

Macro is back – part II

The 25th of June saw the launch of the new Macro.  Elliott Chase talked with CEO Ross Abbate about what that means for the business.

The power of the personal touch

Personally speaking: Debra Ward in conversation with Bianca Angelico, Chief DayMaker at On Verve.

Rising to the challenge

Being the best you can be is, of course, a huge modern-day cliché.  But like every cliché, there’s a truthful core idea.

Easy does it at Equans

The amalgamation in the UK of Bouygues and Equans has put a new FM powerhouse on the scene. And they made it look easy.

A powerhouse of people

Val Dale, group chief people officer at OCS, outlines the crucial role people will play in the FM giant’s growth plans.


Changing an industry stuck in an outdated processes and expectations rut, one customer at a time.

Learning and earning her way to the top

Personally speaking: Debra Ward in conversation with Beverley Winrow, COO, Mitie Technical Services

AI and the workplace: what do we really need to know?

Fiona Perrin talks with Inma Martinez, advisor to governments and businesses on the impact of artificial intelligence.

If you can’t see what you want to be, become it!

Personally speaking: Debra Ward in conversation with Margot Slattery, global head of diversity and inclusion and belonging, ISS.

Meaningful management                    

Personally speaking: Debra Ward in conversation with Sara Pantry, senior workplace leader APAC at LinkedIn.

ABM UK&I: an update

Richard Sykes hit the ground running when he arrived at ABM last spring.  Development has been the theme, and his enthusiasm is as strong as ever.

Making a pivot look like a pirouette

Personally speaking: Debra Ward in conversation with editor, PR consultant, writer and bookshop owner Cathy Hayward.

On the road to sustainability

In September, Sodexo hit the headlines with plans to impose a net zero deadline on suppliers.  Bold, ambitious and entirely sensible, all at the same time.

Preparing for the future

The UK security industry is a prime example of a sector in transition - slow-motion perhaps, but one with the potential to explode into rapid change.

From captain to CEO

Personally speaking: Debra Ward in conversation with Sue Asprey Price, EMEA CEO Work Dynamics, JLL.

Hospitality + service + property = experience

Personally speaking: Debra Ward in conversation with Siobhan Jared, senior customer experience manager for the King’s Cross development.

Driving change forward

In an uncertain market environment, optimal alignment between customer and service provider is a constant challenge.

Charting a path to success

Theresa Bell, chief commercial officer at Arcus FM, now has a second job: CEO of the Trios Group.

Knowing what you’re good at

Anabas is ‘laser-focused’ on the corporate office market, says managing director Alistair Craig - and that’s paying off.

Everyone together

Churchill Services is the £360m soft services specialist that has transformed to be majority-owned by its employees. Fiona Perrin met its CEO to hear the story.

The OCS Group: progress report

Six months into one of the biggest mergers FM has seen in years, we went back to speak with CEO Rob Legge.

Finding ingenuity in desperation

Personally speaking: Debra Ward in conversation with Steph Douglas, founder and CEO of Don’t Buy Her Flowers.

The forecast: sunny with an outbreak of opportunity

So, Richard Sykes is back. After a two-year diversion in the infrastructure industry, he has now returned to FM and the outlook is entirely positive.

Director of happiness

Personally speaking: Debra Ward in conversation with Deborah Rowland, director of public sector affairs at Sodexo.

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