i-FM Interviews

In at the deep end

Liz Benison joined ISS UK & Ireland as country manager six months ago. She may be new to FM but she has extensive experience in services outsourcing, ideal for the challenges ahead.

Not just better workplaces, but the best

Fiona Perrin spoke to Neil Edmond about how BT’s current model is supporting its Better Workplace programme, and how it’s capable of delivering even more.

Fast forward to a better conversation

It’s not just time to return to the workplace, says EMCOR UK’s Jeremy Campbell; it’s time to take the FM conversation to an entirely new level.

Big move for a small company

We talked exclusively to managing director Alistair Craig about this week's sale of Anabas to a French multi-services group.

Building for a new and different future

As much as any UK FM company, Sodexo has been caught up in the turmoil caused by Covid-19. The service provider has been hit hard by the pandemic - yet it has proved resilient, and even managed to launch some major new initiatives.

Moving in-house

Over the past couple of years King’s College London has been bringing previously outsourced services in-house. We talked to project lead Paloma Lisboa about how and why.

Living through lockdown

FM services company 14forty is in rude health, MD Mauro Ortelli says. We connected with him recently to hear about the challenges and opportunities of 2020.

Principles into practice

Paul Evans co-chairs the Living Wage Foundation’s Recognised Service Providers Leadership Group. In a way that, that tells you everything.

It’s people who make the world work better

Purvin Patel is the new UK CEO of ISS, taking over in a year of evolution for the group. But it’s his frontline colleagues who really make the difference, he tells Fiona Perrin.

In tune with the times

Wagestream is the sort of business idea that probably leaves other entrepreneurs muttering 'I wish I’d thought of that'.

Post-pandemic work: FM can lead the way

Under lockdown conditions, we recently questioned Mace Operate's MD for the UK and Europe, Marlies Hoogeboom, on her views about FM in a challenging and changing environment.

Collaboration in crisis

David Carr, Chief Executive of Bouygues Energies and Services Solutions and chairman of the Business Services Association, says that from the tragedy of the pandemic some changes should sustain, including a more collaborative approach.

The employee-centric will survive

It’s companies that have put communication and colleague welfare at the top of the agenda that will survive in the ‘new normal’ of facilities services, Graeme Hughes and Andy Massey of Innovise tell Fiona Perrin.

Zooming in on innovation

Simon Titchener stopped travelling the world for a new role on the board of ISS UK, and then coronavirus hit. The challenge has led to innovation, he tells Fiona Perrin.

It's intelligence that matters, not information

Graham Perry of Datore tells Fiona Perrin how analytics using multiple data sources can solve FM problems for competitive advantage.

Social impact for the long term

George Lilley, MD of Eric Wright FM, tells Fiona Perrin why the company's commercial yet charitable focus also liberates creative thinking for the future.

Workplace change: getting it right

We recently caught up with David Bricknell, MD of Yorkshire-headquartered design and build company Dale Office Interiors, to talk about changing trends in workplace design.

A quiet achiever

She's an FM trailblazer, chair of the IWFM award judges; but nearly missed picking up her recent lifetime achievement award. Julie Kortens tells Fiona Perrin why she was surprised to get the gong.

Learning is in your DNA

David Sharp, CEO of International Workplace, tells Fiona Perrin why his personal mission has been to make what, and how, we learn as unique as we are.

Ready for a healthy debate?

Martin Pickard, FM Guru and chair of next month's Workplace Futures conference, tells Fiona Perrin why it's time to put wellness at the heart of FM.

Sustainable solution

Atalian Servest is about to invite all of its 27,000 employees to join in a competition that will identify the company's top in-house entrepreneur. We talked with Matt Chapman to find out why and how, and what this means to him in particular.

Whole workforce innovation

Technology really delivers competitive advantage when used to bring a whole organisation together, Graeme Hughes, MD of FM software company Innovise, tells Fiona Perrin.

Changing business, person by person

Chris Kenneally, CEO of Cordant Group, is 18 months into the journey to turn a commercial giant into a social business. Fiona Perrin met him to discover it's all about improving individual lives.

What I've learned along the way

Andy Chappell, now head of global corporate clients for ISS, has risen fast up the corporate ladder. As he settles into his new role, he shares advice for young FMs who might hope to emulate his success.


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