i-FM Interviews

The end of an era

Incentive FM was launched just a couple of years after i-FM. We grew up together. Following its sale to Atalian Servest, we talked with Jeremy Waud about the 20-year journey.

FM: looking towards the future

‘What we do is FM; what we create is culture.’ That’s the key summary from a new CBRE article that looks at the state of FM now and its prospects for the near-term.

Going greener faster

Last week EQUANS UK & Ireland announced a strengthening of its commitment to net zero. We talked with responsible business director Jamie Quinn about the background and context for this industry-leading move.

Back and ready for action

Simon Jacobs has joined Bouygues Energies & Services, returning to FM service delivery following a couple of years as EMEA marketing director at SoftBank Robotics.

Matt Chapman: live in Leeds

If you don’t know the name SBFM, you should. The Leeds-headquartered soft services specialist looks set to make its mark on the FM landscape with its strategic ambitions.

How it started; how it’s going

Arcus FM was an innovative idea: create FM excellence in supporting a retail giant and then apply that knowledge to others. Fiona Perrin recently caught up with CEO Chris Green.

Sustainability: it’s in our business DNA

Ecoserv is transforming from a cleaning specialist to a facilities management group with a focus on achieving net zero. Fiona Perrin talked with the management team.

Investigating the workplace

User experience expert Iain Shorthose is on the move. He joins Paragon Workplace Solutions next week, a change that is emblematic of the development of his expertise and his ambitions for applying it.

In at the deep end

Liz Benison joined ISS UK & Ireland as country manager six months ago. She may be new to FM but she has extensive experience in services outsourcing, ideal for the challenges ahead.

Not just better workplaces, but the best

Fiona Perrin spoke to Neil Edmond about how BT’s current model is supporting its Better Workplace programme, and how it’s capable of delivering even more.

Fast forward to a better conversation

It’s not just time to return to the workplace, says EMCOR UK’s Jeremy Campbell; it’s time to take the FM conversation to an entirely new level.

Big move for a small company

We talked exclusively to managing director Alistair Craig about this week's sale of Anabas to a French multi-services group.

Building for a new and different future

As much as any UK FM company, Sodexo has been caught up in the turmoil caused by Covid-19. The service provider has been hit hard by the pandemic - yet it has proved resilient, and even managed to launch some major new initiatives.

Moving in-house

Over the past couple of years King’s College London has been bringing previously outsourced services in-house. We talked to project lead Paloma Lisboa about how and why.

Living through lockdown

FM services company 14forty is in rude health, MD Mauro Ortelli says. We connected with him recently to hear about the challenges and opportunities of 2020.

Principles into practice

Paul Evans co-chairs the Living Wage Foundation’s Recognised Service Providers Leadership Group. In a way that, that tells you everything.

It’s people who make the world work better

Purvin Patel is the new UK CEO of ISS, taking over in a year of evolution for the group. But it’s his frontline colleagues who really make the difference, he tells Fiona Perrin.

In tune with the times

Wagestream is the sort of business idea that probably leaves other entrepreneurs muttering 'I wish I’d thought of that'.

Post-pandemic work: FM can lead the way

Under lockdown conditions, we recently questioned Mace Operate's MD for the UK and Europe, Marlies Hoogeboom, on her views about FM in a challenging and changing environment.

Collaboration in crisis

David Carr, Chief Executive of Bouygues Energies and Services Solutions and chairman of the Business Services Association, says that from the tragedy of the pandemic some changes should sustain, including a more collaborative approach.

The employee-centric will survive

It’s companies that have put communication and colleague welfare at the top of the agenda that will survive in the ‘new normal’ of facilities services, Graeme Hughes and Andy Massey of Innovise tell Fiona Perrin.

Zooming in on innovation

Simon Titchener stopped travelling the world for a new role on the board of ISS UK, and then coronavirus hit. The challenge has led to innovation, he tells Fiona Perrin.

It's intelligence that matters, not information

Graham Perry of Datore tells Fiona Perrin how analytics using multiple data sources can solve FM problems for competitive advantage.

Social impact for the long term

George Lilley, MD of Eric Wright FM, tells Fiona Perrin why the company's commercial yet charitable focus also liberates creative thinking for the future.


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