i-FM Interviews

We are what we do

He's proud of his big outsourcer background, Martyn Freeman tells Fiona Perrin; but he's back with a new version of FM.

What does good feel like?

It's time we looked at our workplaces through a new lens, Nicola Morris, Sodexo's Divisional MD for Corporate Services, tells Fiona Perrin.

Standard mission

Sodexo is committed to 'Quality of Life Services'. Keith Hamer, its Global VP of Engineering and Asset Management, tells Fiona Perrin why operating to a global standard for hard services is so integral to that vision.

Servest: what next?

Rob Legge talks to i-FM about the ambitious plans behind the newly merged Atalian Servest business.

A fresh perspective

Immersed in the world of FM, it’s only by talking to a newcomer that you are reminded what a strange business this is: the multi-layered procurement processes, the relentless pressure on costs, the temptation to make promises based on a hope and a prayer.

Onwards & upwards

OCS is an FM service provider on the up. Bob Taylor tells i-FM that the secret to its success isn’t really a secret at all.

An elite new venture

After 15 years with Macro, Bill Heath left to explore new opportunities. They’ve certainly come knocking and include a new international business proposition, as he tells Fiona Perrin.

Pledging to do more

Sodexo's recently published Public Service Pledge has drawn a lot of interest in an FM marketplace that, if not troubled, is at least a bit unsettled. It would be easy to see the document as one more by-product of the Carillion debacle, but it is not.

A sustainable strategy

In light of the FM market’s recent troubles, Tony Raikes tells i-FM that the outsourcing sector might have forgotten what it means to be sustainable.

Putting the patient first

Public healthcare in the UK is facing extreme financial pressure, with NHS trusts struggling to fund vital services. James Taylor tells i-FM how facilities services companies can help to ease the burden.

A hub of knowledge

Graham Perry has played a pivotal role in the development of FM software since he moved to the UK from South Africa six years ago. Here, he talks about that journey and what might come next.

Enterprise-to-Enterprise: the next step in FM outsourcing

Juergen Kulka introduces i-FM to a new outsourcing model and explains why this could represent a step-change in facilities services.

A people perspective on leadership

HR manager to chief executive might be an unusual route to the top, but CJ Green believes in an industry like facilities management it makes total sense. She speaks to Simon Iatrou.

Finding your voice

Simon Iatrou talks to Nicola Lovett, CEO of ENGIE Services, about how her organisation is adapting to the changing landscape of support services.

Changing with the times

Sean Haley, Regional Chair for Sodexo UK & Ireland, tells Simon Iatrou why a changing world should mean a change of business.  

From rags to riches

Joel Briggs tells Simon Iatrou why the rapid growth of his FM business won’t be punctuated by the mistakes of his competitors.

Being green isn't so black & white

Simon Iatrou sits down with Bouygues Energies & Services’ Steve McDonald to discuss how the business is shaping its sustainability strategy in an increasingly uncertain world.

FM with a conscience

Simon Iatrou talks to Chris Kenneally about Cordant Group's switch to social enterprise and the wider implications for an FM industry in need of change.

Reporting up

Simon Iatrou talks to Jeff Flanagan about the importance of an evidence-based approach in any effort to promote the FM profession.

Tech Talks

Is technology a friend or foe to facilities management? Graeme Hughes tells Simon Iatrou why scary new concepts like AI and automation are nothing to be afraid of.

Change of plan

Simon Iatrou talks to Michael Rooney about GSH's re-entry into the UK facilities management market.

Shaping the user experience

Emmanuel Chautemps tells Simon Iatrou why personalised service is the future.

The Integrator: A sign of things to come

Simon Iatrou talks to Mark Seastron about a new service delivery model for Sodexo.

The Chief Happiness Officer

Debra Ward tells Simon Iatrou why corporate real estate is now very much in the business of people.


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