Assistant Contract Manager - Cleaning
Assistant Contract Manager
My client is privately owned limited company set up in the mid 1980’s. They have grown organically (currently employing nearly 600 permanent staff). Starting as a contract cleaning company, they now provide a broad range of other FM services. They primarily operate in the South East of England being particularly strong within the M25, but they also have clients in the bordering counties. Their client base is in the main a mix of commercial, NHS and educational establishments. They have a strong management team and robust systems and are therefore are primed for further growth. I am on their behalf currently looking for an Assistant Contract Manager to look after a portfolio of London Ambulance sites across Greater London. There are 40 sites to oversee. The purpose of the role is to ensure that all sites are run smoothly, safely, effectively, efficiently and to the required standard. In terms of efficiency, both financial and practical results are to be maximised. That you follow the company procedure and ensure all staff sign in and out and that they only sign for the hours they have worked. Candidates should have 2 years experience managing multi-site, cleaning contracts. A DBS and BICSc qualification would be an advantage but not essential.
Management of Operations - You must provide excellent levels of service to each client/customer that you are responsible for in the following manner:
Visit clients in accordance with the instructions issued by your line manager.
Implement cleaning and safety inspections on site at suitable intervals as stated in the Company’s Cleaning Quality Plan.
Identify and agree “one-offs” and “periodics” with clients and to complete the relevant paper work.
Deal with customer complaints promptly (within 24 hours), tactfully and effectively and report each one to your line manager in writing, together with any remedial action taken or any agreement entered into with the client.
Observe all client and Company statutory fire, H&S regulations and promote good safety habits. Ensure that all staff observes these regulations at all times.
When trained, carry out Risk Assessments and complete the relevant paperwork in a timely manner.
Liaise effectively with subcontractors at all times.
Constantly be vigilant for further opportunities to provide additional services e.g. consumables, carpet cleaning, window cleaning, etc.
Management of Financial Issues - Maintain the delicate balance between a quality service and a cost effective one by controlling resources to achieve excellence of standards without exceeding budgetary constraints.
Request materials and equipment as necessary in a manner and quantity that minimises wastage and maximises value.
Ensure that a cost effective policy of repairs/replacements of equipment/ PPE is put in place to include timely checks and recoding of “H&S Audits”.
Complete timesheets and wage returns to ensure that wage budgets are not exceeded. Similarly, oversee the submission of such timesheets and wage returns to prevent any falsification of records/returns.
Agree operational targets with your line manager.
Visually and personally check receipts of consumables, materials, equipment, etc. where applicable.
Visually check that Company vehicles and equipment are being utilized and maintained in the right and proper manner.
Manage Staff and People:
Recruit, lead and develop the team by example and maintain high morale. Lead from the front. Engender excellent team spirit.
Recruit staff and using Induct new and transferred staff Company procedures/practices and conforming to our Corporate culture.
Regularly review the training and developmental needs of the individual members of staff including the carrying out of appraisals.
Provide work schedules and on-site training for staff.
Ensure that all staff obeys site rules as well as maintaining a smart appearance. This will include the wearing of uniforms as applicable.
As and when necessary, assist and support the General Manager with disciplinary matters in accordance with the organization’s disciplinary procedure.
Maintain: Contract files, Personnel files, Training records, Site Communication Book, Site packs, Activity logs and Diaries
Attend all relevant meetings that review the performances on various contracts. Complete minutes of each meeting.
Carry out regular team briefings and meet staff regularly.
Manage Your Own Affairs:
Manage your own time effectively and productively. And attend all appropriate training sessions.
Ensure that all procedures are followed within the legal prerequisites.
Co-operate with and respond promptly to all requests from clients and managers as well as team mates. Provide assistance where required.
Adhere to all company procedures and ensure colleagues and staff follow suit, inc. Company Vehicle policy and uphold company core values.
Salary £24k, company van, laptop and phone, 20 days holiday plus Bank Holidays and NEST pension.
We do try to reply to each application personally, however as you can appreciate we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore if we do not contact you within seven days your application for this particular role has not been successful. However we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.
Area Manager, Contract Manager, cleaning,
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