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Elior Group has signed a memorandum of understanding to acquire Derichebourg Multiservices as a part of its ongoing turnaround strategy.
Mauro Ortelli spent a decade running 14forty. As he sets out on his next challenge, he shares his views on the decade.
Carlo Alloni hit the ground running after being named CEO at Bellrock in August, with plans as big as his enthusiasm for the job.
HSS group’s pioneering ProService venture has uncovered an untapped demand from a range of customers, including FM.
When Mick Dalton was headhunted to the UAE nearly 20 years ago, the challenges were as new as the built environment.
FM is about communication as much as it’s about people. And communicating effectively is vital.
When technologies converge to form a connected digital twin, we can see the possibilities of FM.
Personally speaking: Debra Ward in conversation with Fiona Docherty, managing director of James Andrew Residential.
Recently appointed CEO Cheryl Stewart and her father Ron, now chair of Andron FM, talk about why family values matter in business.
The 25th of June saw the launch of the new Macro. Elliott Chase talked with CEO Ross Abbate about what that means for the business.
Personally speaking: Debra Ward in conversation with Bianca Angelico, Chief DayMaker at On Verve.
Being the best you can be is, of course, a huge modern-day cliché. But like every cliché, there’s a truthful core idea.
The amalgamation in the UK of Bouygues and Equans has put a new FM powerhouse on the scene. And they made it look easy.
Val Dale, group chief people officer at OCS, outlines the crucial role people will play in the FM giant’s growth plans.
Changing an industry stuck in an outdated processes and expectations rut, one customer at a time.
Personally speaking: Debra Ward in conversation with Beverley Winrow, COO, Mitie Technical Services
Fiona Perrin talks with Inma Martinez, advisor to governments and businesses on the impact of artificial intelligence.
Personally speaking: Debra Ward in conversation with Margot Slattery, global head of diversity and inclusion and belonging, ISS.
Personally speaking: Debra Ward in conversation with Sara Pantry, senior workplace leader APAC at LinkedIn.
Richard Sykes hit the ground running when he arrived at ABM last spring. Development has been the theme, and his enthusiasm is as strong as ever.
Personally speaking: Debra Ward in conversation with editor, PR consultant, writer and bookshop owner Cathy Hayward.
In September, Sodexo hit the headlines with plans to impose a net zero deadline on suppliers. Bold, ambitious and entirely sensible, all at the same time.
The UK security industry is a prime example of a sector in transition - slow-motion perhaps, but one with the potential to explode into rapid change.
Personally speaking: Debra Ward in conversation with Sue Asprey Price, EMEA CEO Work Dynamics, JLL.
Personally speaking: Debra Ward in conversation with Siobhan Jared, senior customer experience manager for the King’s Cross development.
In an uncertain market environment, optimal alignment between customer and service provider is a constant challenge.
Theresa Bell, chief commercial officer at Arcus FM, now has a second job: CEO of the Trios Group.
Anabas is ‘laser-focused’ on the corporate office market, says managing director Alistair Craig - and that’s paying off.
Churchill Services is the £360m soft services specialist that has transformed to be majority-owned by its employees. Fiona Perrin met its CEO to hear the story.
Six months into one of the biggest mergers FM has seen in years, we went back to speak with CEO Rob Legge.
Personally speaking: Debra Ward in conversation with Steph Douglas, founder and CEO of Don’t Buy Her Flowers.
So, Richard Sykes is back. After a two-year diversion in the infrastructure industry, he has now returned to FM and the outlook is entirely positive.
Personally speaking: Debra Ward in conversation with Deborah Rowland, director of public sector affairs at Sodexo.
Recruitment is on every FM’s problem list, especially if you are a supplier of labour-intensive soft services.
Andrew Hulbert set up Pareto FM from his bedroom. Today, his baby is a £50m business and he is vice-chair.
Personally speaking: Debra Ward in conversation with Katy Dowding, newly appointed president and CEO of Skanska UK.
Everyone talks about the critical role of technology in FM. But Bellrock CEO Paul Bean is making it his mission to put tech at the centre of the company’s offer.
Andrew Targell is an expert on the tech that transforms FM. Fiona Perrin met him for key insights on how to deliver projects that drive business purpose.
What better candidate for a workplace transformation case study than Which?
If FM wants to prove its role, it’s time to put employee experience first, workplace specialist Debra Ward tells Fiona Perrin.
Robe Legge is in his element: the deal is done. We’ve got the business back, he says with real satisfaction.
We talked with flexspace expert Kurt Mroncz to find out how this concept went from maybe to mainstream in corporate real estate strategy.
Atlas has built a UK top 20 player on the concept of ‘creating happiness’. Fiona Perrin met Chris Wisely, Group MD, to hear what that means in practice.
Fiona Perrin meets Mike Bullock, CEO of Corps Security, to find out how commercial success means making a real difference.
We spoke with Liz Benison last year, then just six months into her new job as CEO at ISS UK & Ireland. She was enthusiastic but realistic about the challenge. So how has it been going?
Incentive FM was launched just a couple of years after i-FM. We grew up together. Following its sale to Atalian Servest, we spoke with Jeremy Waud about the 20-year journey.
‘What we do is FM; what we create is culture.’ That’s the key summary from a new CBRE article that looks at the state of FM now and its prospects for the near-term.
Last week EQUANS UK & Ireland announced a strengthening of its commitment to net zero. We talked with responsible business director Jamie Quinn about the background and context for this industry-leading move.
Simon Jacobs has joined Bouygues Energies & Services, returning to FM service delivery following a couple of years as EMEA marketing director at SoftBank Robotics.
If you don’t know the name SBFM, you should. The Leeds-headquartered soft services specialist looks set to make its mark on the FM landscape with its strategic ambitions.
Arcus FM was an innovative idea: create FM excellence in supporting a retail giant and then apply that knowledge to others. Fiona Perrin recently caught up with CEO Chris Green.
Ecoserv is transforming from a cleaning specialist to a facilities management group with a focus on achieving net zero. Fiona Perrin talked with the management team.
User experience expert Iain Shorthose is on the move. He joins Paragon Workplace Solutions next week, a change that is emblematic of the development of his expertise and his ambitions for applying it.
Liz Benison joined ISS UK & Ireland as country manager six months ago. She may be new to FM but she has extensive experience in services outsourcing, ideal for the challenges ahead.
Fiona Perrin spoke to Neil Edmond about how BT’s current model is supporting its Better Workplace programme, and how it’s capable of delivering even more.
It’s not just time to return to the workplace, says EMCOR UK’s Jeremy Campbell; it’s time to take the FM conversation to an entirely new level.
We talked exclusively to managing director Alistair Craig about this week's sale of Anabas to a French multi-services group.
As much as any UK FM company, Sodexo has been caught up in the turmoil caused by Covid-19. The service provider has been hit hard by the pandemic - yet it has proved resilient, and even managed to launch some major new initiatives.
Over the past couple of years King’s College London has been bringing previously outsourced services in-house. We talked to project lead Paloma Lisboa about how and why.
FM services company 14forty is in rude health, MD Mauro Ortelli says. We connected with him recently to hear about the challenges and opportunities of 2020.
Paul Evans co-chairs the Living Wage Foundation’s Recognised Service Providers Leadership Group. In a way that, that tells you everything.
Purvin Patel is the new UK CEO of ISS, taking over in a year of evolution for the group. But it’s his frontline colleagues who really make the difference, he tells Fiona Perrin.
Wagestream is the sort of business idea that probably leaves other entrepreneurs muttering 'I wish I’d thought of that'.
Under lockdown conditions, we recently questioned Mace Operate's MD for the UK and Europe, Marlies Hoogeboom, on her views about FM in a challenging and changing environment.
David Carr, Chief Executive of Bouygues Energies and Services Solutions and chairman of the Business Services Association, says that from the tragedy of the pandemic some changes should sustain, including a more collaborative approach.
It’s companies that have put communication and colleague welfare at the top of the agenda that will survive in the ‘new normal’ of facilities services, Graeme Hughes and Andy Massey of Innovise tell Fiona Perrin.
Simon Titchener stopped travelling the world for a new role on the board of ISS UK, and then coronavirus hit. The challenge has led to innovation, he tells Fiona Perrin.
Graham Perry of Datore tells Fiona Perrin how analytics using multiple data sources can solve FM problems for competitive advantage.
George Lilley, MD of Eric Wright FM, tells Fiona Perrin why the company's commercial yet charitable focus also liberates creative thinking for the future.
We recently caught up with David Bricknell, MD of Yorkshire-headquartered design and build company Dale Office Interiors, to talk about changing trends in workplace design.
She's an FM trailblazer, chair of the IWFM award judges; but nearly missed picking up her recent lifetime achievement award. Julie Kortens tells Fiona Perrin why she was surprised to get the gong.
David Sharp, CEO of International Workplace, tells Fiona Perrin why his personal mission has been to make what, and how, we learn as unique as we are.
Martin Pickard, FM Guru and chair of next month's Workplace Futures conference, tells Fiona Perrin why it's time to put wellness at the heart of FM.
Atalian Servest is about to invite all of its 27,000 employees to join in a competition that will identify the company's top in-house entrepreneur. We talked with Matt Chapman to find out why and how, and what this means to him in particular.
Technology really delivers competitive advantage when used to bring a whole organisation together, Graeme Hughes, MD of FM software company Innovise, tells Fiona Perrin.
Chris Kenneally, CEO of Cordant Group, is 18 months into the journey to turn a commercial giant into a social business. Fiona Perrin met him to discover it's all about improving individual lives.
Andy Chappell, now head of global corporate clients for ISS, has risen fast up the corporate ladder. As he settles into his new role, he shares advice for young FMs who might hope to emulate his success.
Atalian Servest is good at giving the impression of being a calm, low-key sort of place. There’s none of that shouting about 'hey, look at us' that often goes with rapid growth and development.
Kurt Mroncz is in an ideal position to understand what's happening and why in the rapidly changing flexible accommodation market. He's been in the middle of it for years, building up a huge store of insight.
Is this a crazy time to start a new business? When ‘uncertainty’ is the word used to describe everything from the economy through politics to work, and ‘mature’ certainly describes the catering sector? Maybe it is crazy; but then again, maybe not.
Against the challenge of ongoing change, Amanda Fisher is tackling culture head on at Amey FM, Defence and Justice, as she tells Fiona Perrin.
Peter Titus tells Fiona Perrin how his company, DCT Facilities Management, combines FM with personal assistance for a total support service at a top legal firm.
Andrew Hulbert tells Fiona Perrin that it is Pareto FM's approach to people that is driving success; and he's determined to foster this ethos as the company grows.
Serial entrepreneur Mark Purnell tells i-FM why his latest venture in the facilities management sector is ready to take the next big step.
Lucy Jeynes' witty wrap-ups at the annual Workplace Futures conference are famous for their insight. As she prepares to take to the stage this year, she tells Fiona Perrin about what's coming next in the world of workplace.
A great workplace experience is not going to double the share price, Mace Macro's Ross Abbate tells Fiona Perrin, but it's time to talk to buyers about how it can help close the productivity gap.
He's proud of his big outsourcer background, Martyn Freeman tells Fiona Perrin; but he's back with a new version of FM.
It's time we looked at our workplaces through a new lens, Nicola Morris, Sodexo's Divisional MD for Corporate Services, tells Fiona Perrin.
Sodexo is committed to 'Quality of Life Services'. Keith Hamer, its Global VP of Engineering and Asset Management, tells Fiona Perrin why operating to a global standard for hard services is so integral to that vision.
Rob Legge talks to i-FM about the ambitious plans behind the newly merged Atalian Servest business.
Immersed in the world of FM, it’s only by talking to a newcomer that you are reminded what a strange business this is: the multi-layered procurement processes, the relentless pressure on costs, the temptation to make promises based on a hope and a prayer.
OCS is an FM service provider on the up. Bob Taylor tells i-FM that the secret to its success isn’t really a secret at all.
After 15 years with Macro, Bill Heath left to explore new opportunities. They’ve certainly come knocking and include a new international business proposition, as he tells Fiona Perrin.
Sodexo's recently published Public Service Pledge has drawn a lot of interest in an FM marketplace that, if not troubled, is at least a bit unsettled. It would be easy to see the document as one more by-product of the Carillion debacle, but it is not.
In light of the FM market’s recent troubles, Tony Raikes tells i-FM that the outsourcing sector might have forgotten what it means to be sustainable.
Public healthcare in the UK is facing extreme financial pressure, with NHS trusts struggling to fund vital services. James Taylor tells i-FM how facilities services companies can help to ease the burden.
Graham Perry has played a pivotal role in the development of FM software since he moved to the UK from South Africa six years ago. Here, he talks about that journey and what might come next.
Juergen Kulka introduces i-FM to a new outsourcing model and explains why this could represent a step-change in facilities services.
HR manager to chief executive might be an unusual route to the top, but CJ Green believes in an industry like facilities management it makes total sense. She speaks to Simon Iatrou.
Simon Iatrou talks to Nicola Lovett, CEO of ENGIE Services, about how her organisation is adapting to the changing landscape of support services.
Sean Haley, Regional Chair for Sodexo UK & Ireland, tells Simon Iatrou why a changing world should mean a change of business.