Liz Benison joined ISS UK & Ireland as country manager six months ago. She may be new to FM but she has extensive experience in services outsourcing, ideal for the challenges ahead.
Fiona Perrin spoke to Neil Edmond about how BT’s current model is supporting its Better Workplace programme, and how it’s capable of delivering even more.
It’s not just time to return to the workplace, says EMCOR UK’s Jeremy Campbell; it’s time to take the FM conversation to an entirely new level.
We talked exclusively to managing director Alistair Craig about this week's sale of Anabas to a French multi-services group.
As much as any UK FM company, Sodexo has been caught up in the turmoil caused by Covid-19. The service provider has been hit hard by the pandemic - yet it has proved resilient, and even managed to launch some major new initiatives.
Over the past couple of years King’s College London has been bringing previously outsourced services in-house. We talked to project lead Paloma Lisboa about how and why.
FM services company 14forty is in rude health, MD Mauro Ortelli says. We connected with him recently to hear about the challenges and opportunities of 2020.
Paul Evans co-chairs the Living Wage Foundation’s Recognised Service Providers Leadership Group. In a way that, that tells you everything.
Purvin Patel is the new UK CEO of ISS, taking over in a year of evolution for the group. But it’s his frontline colleagues who really make the difference, he tells Fiona Perrin.
Wagestream is the sort of business idea that probably leaves other entrepreneurs muttering 'I wish I’d thought of that'.
Under lockdown conditions, we recently questioned Mace Operate's MD for the UK and Europe, Marlies Hoogeboom, on her views about FM in a challenging and changing environment.
David Carr, Chief Executive of Bouygues Energies and Services Solutions and chairman of the Business Services Association, says that from the tragedy of the pandemic some changes should sustain, including a more collaborative approach.
It’s companies that have put communication and colleague welfare at the top of the agenda that will survive in the ‘new normal’ of facilities services, Graeme Hughes and Andy Massey of Innovise tell Fiona Perrin.
Simon Titchener stopped travelling the world for a new role on the board of ISS UK, and then coronavirus hit. The challenge has led to innovation, he tells Fiona Perrin.
Graham Perry of Datore tells Fiona Perrin how analytics using multiple data sources can solve FM problems for competitive advantage.
George Lilley, MD of Eric Wright FM, tells Fiona Perrin why the company's commercial yet charitable focus also liberates creative thinking for the future.
We recently caught up with David Bricknell, MD of Yorkshire-headquartered design and build company Dale Office Interiors, to talk about changing trends in workplace design.
She's an FM trailblazer, chair of the IWFM award judges; but nearly missed picking up her recent lifetime achievement award. Julie Kortens tells Fiona Perrin why she was surprised to get the gong.
David Sharp, CEO of International Workplace, tells Fiona Perrin why his personal mission has been to make what, and how, we learn as unique as we are.
Martin Pickard, FM Guru and chair of next month's Workplace Futures conference, tells Fiona Perrin why it's time to put wellness at the heart of FM.
Atalian Servest is about to invite all of its 27,000 employees to join in a competition that will identify the company's top in-house entrepreneur. We talked with Matt Chapman to find out why and how, and what this means to him in particular.
Technology really delivers competitive advantage when used to bring a whole organisation together, Graeme Hughes, MD of FM software company Innovise, tells Fiona Perrin.
Chris Kenneally, CEO of Cordant Group, is 18 months into the journey to turn a commercial giant into a social business. Fiona Perrin met him to discover it's all about improving individual lives.
Andy Chappell, now head of global corporate clients for ISS, has risen fast up the corporate ladder. As he settles into his new role, he shares advice for young FMs who might hope to emulate his success.
Atalian Servest is good at giving the impression of being a calm, low-key sort of place. There’s none of that shouting about 'hey, look at us' that often goes with rapid growth and development.
Kurt Mroncz is in an ideal position to understand what's happening and why in the rapidly changing flexible accommodation market. He's been in the middle of it for years, building up a huge store of insight.
Is this a crazy time to start a new business? When ‘uncertainty’ is the word used to describe everything from the economy through politics to work, and ‘mature’ certainly describes the catering sector? Maybe it is crazy; but then again, maybe not.
Against the challenge of ongoing change, Amanda Fisher is tackling culture head on at Amey FM, Defence and Justice, as she tells Fiona Perrin.
Peter Titus tells Fiona Perrin how his company, DCT Facilities Management, combines FM with personal assistance for a total support service at a top legal firm.
Andrew Hulbert tells Fiona Perrin that it is Pareto FM's approach to people that is driving success; and he's determined to foster this ethos as the company grows.
Serial entrepreneur Mark Purnell tells i-FM why his latest venture in the facilities management sector is ready to take the next big step.
Lucy Jeynes' witty wrap-ups at the annual Workplace Futures conference are famous for their insight. As she prepares to take to the stage this year, she tells Fiona Perrin about what's coming next in the world of workplace.
A great workplace experience is not going to double the share price, Mace Macro's Ross Abbate tells Fiona Perrin, but it's time to talk to buyers about how it can help close the productivity gap.
He's proud of his big outsourcer background, Martyn Freeman tells Fiona Perrin; but he's back with a new version of FM.
It's time we looked at our workplaces through a new lens, Nicola Morris, Sodexo's Divisional MD for Corporate Services, tells Fiona Perrin.
Sodexo is committed to 'Quality of Life Services'. Keith Hamer, its Global VP of Engineering and Asset Management, tells Fiona Perrin why operating to a global standard for hard services is so integral to that vision.
Rob Legge talks to i-FM about the ambitious plans behind the newly merged Atalian Servest business.
Immersed in the world of FM, it’s only by talking to a newcomer that you are reminded what a strange business this is: the multi-layered procurement processes, the relentless pressure on costs, the temptation to make promises based on a hope and a prayer.
OCS is an FM service provider on the up. Bob Taylor tells i-FM that the secret to its success isn’t really a secret at all.
After 15 years with Macro, Bill Heath left to explore new opportunities. They’ve certainly come knocking and include a new international business proposition, as he tells Fiona Perrin.
Sodexo's recently published Public Service Pledge has drawn a lot of interest in an FM marketplace that, if not troubled, is at least a bit unsettled. It would be easy to see the document as one more by-product of the Carillion debacle, but it is not.
In light of the FM market’s recent troubles, Tony Raikes tells i-FM that the outsourcing sector might have forgotten what it means to be sustainable.
Public healthcare in the UK is facing extreme financial pressure, with NHS trusts struggling to fund vital services. James Taylor tells i-FM how facilities services companies can help to ease the burden.
Graham Perry has played a pivotal role in the development of FM software since he moved to the UK from South Africa six years ago. Here, he talks about that journey and what might come next.
Juergen Kulka introduces i-FM to a new outsourcing model and explains why this could represent a step-change in facilities services.
HR manager to chief executive might be an unusual route to the top, but CJ Green believes in an industry like facilities management it makes total sense. She speaks to Simon Iatrou.
Simon Iatrou talks to Nicola Lovett, CEO of ENGIE Services, about how her organisation is adapting to the changing landscape of support services.
Sean Haley, Regional Chair for Sodexo UK & Ireland, tells Simon Iatrou why a changing world should mean a change of business.
Joel Briggs tells Simon Iatrou why the rapid growth of his FM business won’t be punctuated by the mistakes of his competitors.
Simon Iatrou sits down with Bouygues Energies & Services’ Steve McDonald to discuss how the business is shaping its sustainability strategy in an increasingly uncertain world.
Simon Iatrou talks to Chris Kenneally about Cordant Group's switch to social enterprise and the wider implications for an FM industry in need of change.
Simon Iatrou talks to Jeff Flanagan about the importance of an evidence-based approach in any effort to promote the FM profession.
Is technology a friend or foe to facilities management? Graeme Hughes tells Simon Iatrou why scary new concepts like AI and automation are nothing to be afraid of.
Simon Iatrou talks to Michael Rooney about GSH's re-entry into the UK facilities management market.
Emmanuel Chautemps tells Simon Iatrou why personalised service is the future.
Simon Iatrou talks to Mark Seastron about a new service delivery model for Sodexo.
Debra Ward tells Simon Iatrou why corporate real estate is now very much in the business of people.
How does it feel to spend 40 years in the same organisation? Phil Hooper talks to Simon Iatrou about his journey in the world of catering and FM.
Simon Iatrou looks at how one FM service provider is redefining what it means to be a customer.
Tenon FM is on the rise and Simon Iatrou recently caught up with Tim Hancock and Manjit Rajain, two of the key actors behind the company's success.
Simon Iatrou talks to Tim Oldman about how Leesman's client, The Boston Consulting Group, has turned its latest and decidedly non-corporate office into a tool for competitive advantage.
Change is bold but it's not easy. Sometimes it needs a specific kind of leader. In our latest featured interview, Simon Iatrou talks to Bellrock CEO David Smith about his role and his plans for the company.
Dave Parker tells Simon Iatrou why the workplace wellbeing trend is the change of image health & safety needs.
Simon Iatrou talks to John Hamill about the challenges catering providers face to stand out in a competitive market.
Peter Jones talks to Simon Iatrou about his goal to forge a new identity for G4S FM.
Satvir Bungar helps to seal some of the biggest M&A deals in the FM market. He shares his unique perspective on the future of the sector, and its transforming landscape, with Simon Iatrou.
Emmanuel Chautemps tells Simon Iatrou about how his organisation is fully embracing smart working and the wider implications this may have for the FM industry.
Paul Crilly tells Simon Iatrou why FM services such as cleaning could deliver so much more, if only organisations were prepared to take the necessary risks.
Zurich Insurance is on a journey to reimagine the relationship its employees have with their workplace, while Sodexo is the service partner helping to make that a reality. Simon Iatrou speaks to both organisations about an ambitious change programme.
Tim Hancock tells Simon Iatrou how he has managed to balance a lifelong passion for sailing with a successful career in facilities management.
Simon Iatrou finds out how one FM service provider's work with local communities may provide the blueprint for all future facilities management.
One year after ISS's acquisition of GSH, Simon Iatrou sits down with Gary Kidd and Kath Fontana to discuss the growth of its technical services business and how this is informing the organisation's evolving approach to service.
The commoditisation of facilities management services can be reversed. But FM organisations like Mitie must first ask their customers far more thoughtful questions, says Martyn Freeman. He explains his philosophy to Simon Iatrou.
Does the BFG's demise demonstrate that FM will be just fine without a trade association? Simon Iatrou finds out from CEO Sarah Bentley where it all went wrong, and whether the sector's future may be shaped with no corporate membership representation.
Are existing facilities management service models meeting the challenges set by a changing FM market landscape? Simon Iatrou speaks to Mike Cant, who believes he has a solution that just might contribute to the mix.
The FM profession needs to find its voice. Simon Iatrou talks with Paul Bagust to see if RICS can help deliver the right platform.
In an FM sector where service providers are finding it increasingly difficult to stand out from the crowd, Keith Chanter tells Simon Iatrou why focusing on staff engagement is giving his organisation the competitive edge.
This year's BIFM Lifetime Achievement Award went to Martin Pickard. Simon Iatrou spoke to the FM Guru to find out what a lifetime in facilities management looks like.
Each year, Alex Beaumont and his team provide food for some of the biggest events on the British social calendar. Simon Iatrou asks Sodexo Prestige's man what it takes to make sure spectators are always well fed.
Andy Fry moved across from Initial Facilities to Interserve when the latter bought the former last year. In this interview, he tells Simon Iatrou about the post-acquisition changes he's trying to make.
Chris Kenneally believes there is space to exploit in the facilities management market. He spoke to Simon Iatrou about Cordant Group's ambitious new plans for growth.
What does it take to become a great service organisation? Richard Sykes talks to Simon Iatrou about ISS's journey, both locally and globally.
When it comes to reducing carbon a commercial brain is just as important as an environmental conscience, Keith Pedder tells Simon Iatrou.
Juergen Kulka tells Simon Iatrou why energy is becoming an intrinsic part of integrated facilities management.
i-FM's Editor, Simon Iatrou, recently took a trip to Sky HQ in West London to meet Rob Fredrickson, the man responsible for feeding 8000 hungry stomachs.
How do you engender staff loyalty in an organisation? Simon Iatrou finds out from Angela Williams how Sodexo has been engaging with its employees in a new and refreshing way.
Ian Whittingham explains how a lengthy career in facilities management has helped him apply customer-centric practice within a specialist glass repair and maintenance business.
Rob Legge and Andrew Sugars tell Simon Iatrou why being somewhere in the middle is just right.
Just why has iSite's brand of 'building intelligence' made such an impression on the facilities management community? Martin Ward and Graham Perry tell Simon Iatrou it's because their message of convergence is only now being taken seriously.
After more than two years as CEO of PHS, Gareth Rhys Williams is stepping down, proud of the progress the workplace services provider has made in his tenure. Simon Iatrou asked him to reflect on the journey.
Incentive FM's Martin Reed tells Simon Iatrou why his organisation feels at home managing some of London’s most prestigious buildings.
Simon Ball has held nearly every position there is in the facilities management sector. He tells Simon Iatrou why this should be standard operating procedure for all FM professionals.
Arthur McKay is a successful Scottish FM business with designs on expansion south of the border. But competition is fierce. Simon Iatrou speaks to the man responsible for leading the charge.
Norland has a big reputation when it comes to hard services. But now the organisation is building its facilities management capability, under a new name, to deliver soft FM. Kirsten Bradbury discusses her role.
While it may not seem so on the surface, waste management can be an incredibly emotive issue in the workplace. Ian Baxter tells Simon Iatrou just why this is the case.
Throughout his career, John Ellis has been an exponent of top quality service delivery, applying his ideas in every organisation where he has worked.
Is building information modeling just one in a long list of reasons why facilities management is changing for the better? BAM FM’s Kath Fontana tells Simon Iatrou why her organisation is desperate to stay ahead of the curve.
While facilities management services might be stuck in something of a rut, Martin Holt believes there is a better way. He shares his vision of a better tomorrow with Simon Iatrou.
After many years of working with some of the UK's largest FM service providers, Alistair Craig believes he has found the perfect sized business.
Robert Makarek has worked in facilities management for 25 years, honing the perfect skills to be an FM over this time. Simon Iatrou visited him at Airbus Defence & Space in Newport to find out what makes him tick.