As a business, you’re no doubt striving towards giving your customers the best possible experience. As an employer, you’ll be committed to the health and wellbeing of your staff. But something could be impacting your efforts more than you realise.

We hear a lot about the big organisations in UK FM. But who are the rising stars and what makes them successful? Fiona Perrin talked to four of the challengers.

The compliance period for Phase 2 of the Energy Savings Opportunities Scheme is currently underway, with less than nine months until the deadline. Stuart Denton-Brown discusses how businesses can act now to make the process smoother.

The decline of the British high street has been feature of the news for some years now. One factor compounding the problem for retailers comes with their legacy estates. But there are opportunities for action, as Rob Marriott explains.

Peter Titus tells Fiona Perrin how his company, DCT Facilities Management, combines FM with personal assistance for a total support service at a top legal firm.

In Poland, a major contractor has been working with a local building technology specialist to implement new solutions to the age-old problem of transparency of information. Even operating costs can be accurately predicted now.

The continuous evolution of FM methods and techniques has given rise to more efficient and cost-effective solutions in recent years. Shailendra Jain outlines developments in one key area of practice, FM apps.

The benefits of smart buildings are well recognised but organisations in the public and private sectors are under pressure to focus their capital on other investments. Gary Thompson outlines a solution.

Andrew Hulbert tells Fiona Perrin that it is Pareto FM's approach to people that is driving success; and he's determined to foster this ethos as the company grows.

Serial entrepreneur Mark Purnell tells i-FM why his latest venture in the facilities management sector is ready to take the next big step.

Leadership is what impacts productivity the most, but not enough attention is paid to it and anyway, asks Sion Davies, do we have the right calibre of leaders in the FM and workplace sectors?

In the right environment, complete robotic cleaning could only be a year or two away. Alex Blake looks at the ways smart technology is changing the cleaning industry and calls for benchmarked standards on how it's being used.