New research explores how changing organisational priorities are shaping the future of the built environment and FM roles.
JLL is forecasting more bridges built between occupiers and landlords, while the gap between good space and not so good will grow wider.
Musculoskeletal disorders are the most common occupational illnesses, with back pain topping the list.
Designers WILL+Partners have delivered a project that has resulted in significant reductions in the client’s waste production and energy use.
A new report looks at consumer influence on real estate decisions and identifies four themes that will shape decisions for the future.
Research from Mitie finds over half of office workers saying they are excited to be back in the office over the festive period this year.
The Planon Innovation Campus has been awarded certification at the Platinum level by the International WELL Building Institute.
It will surprise no one, but accurate data shows the scale of what happens when commuters face cold weather and rail disruption.
Employees today want more ‘hotel-style’ amenities such as areas for socialising, state-of-the-art infrastructure, outdoor spaces, onsite cafes, air conditioning and flexible work facilities.
A global study of 220 offices in 33 countries has revealed that hybrid working is becoming established as the norm.
The real estate industry has an opportunity to embrace inclusive design and make workplaces more appropriate, according to a new report.
New research reveals more than half of UK hybrid workers are concerned poor air quality and ventilation will impact their health.
A new white paper from the FM group tackles eight key questions shaping the industry’s future.
A desire for high quality office space is driving increasing demand for Grade A accommodation in the capital.
A CBRE survey of clients finds that closer attention is being paid to patterns in office occupancy, use and function.
Ian Baker, head of workplace at EMCOR UK, has been appointed as chair of the IWFM Workspace Special Interest Group.
Trends & Opportunities, the unique annual review from i-FM, looks closely at the UK industry and how it is shaping up for the future.
Evidence is growing that hybrid working works best when it is clearly defined and implemented in line with the needs of an organisation and its employees.
Most companies remain uncertain about what their post-pandemic workplaces will look like.
The British Council for Offices is calling for a new method of calculating the amount of space needed per person in the post-pandemic world of work.
New research reveals the impact the energy crisis is having on the UK workforce, as 70% of hybrid workers admit they’re concerned about the cost of working from home as bills skyrocket.
Flex office stock in Europe will reach around 20% of total office stock over the next 10 years.
Organisations need to implement tailored tools and processes that work for their employees, clients and business models.
A new survey conducted by CoreNet Global, the association for CRE professionals, has found that high inflation is adding to the uncertainties felt in the sector.
Data collection has become one of the most active areas of development as technology pushes ever further into the workplace.
Energy Fitness Professionals, the providers of corporate fitness and wellbeing services, has expanded its long-term partnership with video game giant Electronic Arts.
Post-pandemic, the Building Controls Industry Association says, people are expecting their employers to take steps to ensure their place of work is a comfortable environment.
Hybrid working is set to become the dominant model, but decision-makers still believe the corporate office is critical to doing business.
A global study of nearly 80 offices in 13 countries representing nearly 80,000 employees has revealed a seismic shift in working patterns.
The real estate advisory group and the workplace experience platform have sharpened their focus on the importance of workplace experience for building owners and occupiers.
Subsidised food and beverages could be key to bringing employees back to the workplace, especially during the cost-of-living crisis.
Not just a place to work, for many the office plays a key role in intergenerational learning, social mobility and meeting L&D responsibilities.
Flexibility is increasingly becoming a key strategic driver for businesses, in terms of future planning and gaining an edge in talent attraction.
New data from the CIPD shows that more than three-quarters of organisations have embraced hybrid working through a mix of formal and informal arrangements.
HqO, an industry-leading workplace experience platform, has announced the acquisition of Leesman, the world’s leader in measuring employee workplace experience.
The British Council for Offices is proposing updated design criteria for its reference work, the BCO Guide to Specification.
Research from the property services group finds that this model has become the most popular option for office workers.
New research from business advisers Grant Thornton finds that since the lifting of Covid restrictions in February, the number of firms reporting hybrid working solutions has fallen.
The British Council for Offices is calling for more inclusive design, regulatory change and also proposing design recommendations.
PwC’s new Workforce Hopes and Fears survey is a reminder of just how much things have changed over the past couple of years.
Employee engagement is the top priority for global businesses and nearly two-thirds are investing in their offices with this in mind.
The majority of UK organisations seem to be settling into a middle ground between Covid-driven work-from-home practices and post-pandemic everyone-back-to-the-office policies.
The property services group has announced a new $100m investment in Industrious, a rapidly growing provider of premium flexible workplace solutions.
In CBRE’s latest EMEA Occupier Sentiment Survey 72% of companies said they are moving towards a hybrid workplace model.
Move over integrated workplace management systems. Make way for connected portfolio intelligence platforms.
Trade unions and scientists want employers to sign a pledge to protect the health and wellbeing of their employees by improving workplace conditions.
Last Thursday office occupancy in the UK reached an average of 42%, the highest national daily average since the start of the pandemic in March 2020.
Doing great things with technology in FM? We want to hear from you.
The number of employers who report that an increase in homeworking has increased their organisation’s productivity or efficiency has jumped significantly over the last year.
New research suggests a lack of planning and investment in hybrid working is threatening to derail a widespread successful return to the office.
A new report has identified four types of corporate approach to sustainability to help businesses establish just how green they are.
This year will be a pivotal one for the workplace, says the Government Property Agency.
We are not the same people who went home to work in early 2020: the past two years have left a lasting imprint.
Two years ago we were moving into Covid-19 lockdown, setting off what has been called the largest change in how people work in living memory.
The workplace services provider has announced a new strategic alliance with Dublin-headquartered Sensori Facilities Management.
That’s certainly the way IWG, parent to Regus and other flex space brands, sees it as it backs a merger with specialist The Instant Group.
The number of offices open in both London and the UK has reached figures not seen since the start of the pandemic in March 2020.
Putting active commuting at the heart of ESG policies can shift commuters towards more sustainable forms of travel, improve individual health and wellbeing and help companies cut carbon emissions.
New investment in the London headquarters prioritises the employee experience and creates a showcase for the company’s eco-system of workplace services.
Into the changing world of work comes Sphere, a new technology solution to help businesses design the most effective workspaces for their people.
An extensive survey finds 60% of professionals reporting a rise in new challenges post-pandemic when working with colleagues from different generations.
Intrusive worker surveillance technology needs stronger regulation to ensure protection, warns the TUC.
Internal research shows the business adviser’s UK staff reporting increased productivity and wellbeing.
Employers will be making a potentially fatal mistake if they use the end of Covid-19 restrictions to force staff back into the office every day, says a leading management consultancy.
UK businesses are prioritising the health and wellness of their employees, as new data reveals an increase of up to 90% in demand for office cleaners across the UK.
A new white paper delivers insights and inspiration for DE&I, HR and business leaders.
The International Building Operation Standard promises a new approach to measure and manage how buildings perform for people.
An Institute of Directors survey of almost 700 business leaders has shown that around 8 out of 10 organisations plan to adopt remote working in the long-term.
In another significant move on the proptech front the firm’s investment subsidiary has acquired tenant and workplace experience platform Cureoscity.
The business advisor has embraced the future and outlined how its 22,000 UK employees will see work and the workplace change.
Standard Chartered Bank has appointed the firm to support workplace and workforce transformation and net zero carbon commitments.
Recent market research found 62% of UK commercial landlords having trouble attracting prospective tenants to fill traditional office spaces.
With the Plan B return to homeworking followed more recently by a change in government advice, there continues to be some confusion around hybrid working and how to make it best work.
Covid restrictions are being relaxed and central government is calling for people to return to the workplace, but the views of workers are mixed on this.
The leading provider of autonomous cobots has formed a strategic partnership with the leading provider of smart building systems.
A new report finds that organisations risk losing out on key talent unless they improve the quality of their real estate and embed flexible working post-Covid.
AXIS is designed to enhance the workplace experience by seamlessly connecting organisations with their employees.
Research carried out just prior to the Plan B switch back to homeworking found many mid-market businesses struggling to implement hybrid working.
Office buildings that fail to demonstrate how they support the health and wellbeing of users will swiftly become redundant.
As employees return to work following the holidays, many will not be returning to the office as they had previously expected.
As office occupiers adjust to pandemic uncertainties, many are taking the view that flexibility is the greatest benefit on offer.
Employers should be well placed for the Plan B change, says CIPD.
Over two-fifths of employers say they will be more likely to grant requests for flexible working after the end of pandemic restrictions than they were before Covid-19.
Nearly three-quarters of office occupiers expect to transform their workplace design in the next two years.
British tech innovators PixelMax have outlined their vision for the hybrid work revolution and the future of the virtual workplace metaverse.
As companies bring employees back to the office, they are also coming to terms with how to manage varying occupation levels, plus new needs and expectations.
The Return on Workplace Investment Tool is a calculator for determining the impact of workplace projects on organisational performance.
Ipsos MORI’s latest Captains of Industry survey has found most expecting the pandemic to have a lasting impact on how and where people work.
The property services group has published two new white papers looking at the implications of change in how and where people work.
Commercial occupiers’ willingness to allow all employees the choice to work remotely fell from 39% to 26% between March and September 2021.
Against a background of growing concern about indoor air quality, one provider of sophisticated cleaning equipment launched research into whether vacuuming could be a ‘hidden’ weapon in the quality arsenal.
The real estate services firm has made a strategic investment of $150m in the global flexible space provider WeWork.
The building services specialist says its new system can track sustainability, health and wellness metrics while also reducing energy and water use, waste and carbon footprint.
Often regarded as amongst the most conservative business types, the UK’s legal sector is moving swiftly to embrace operational and market changes.
Demand for flexible offices is expected to recover to more than 10% of overall UK office demand in 2022.
Responding to the impact of Covid-19, the facilities solutions company has launched a programme of services designed to help businesses make improvements in IAQ.
But new research from the Chartered Management Institute also finds that many people will not return till next spring.
New research has uncovered another potential benefit of a more flexible approach to work and the workplace.
The RICS-developed International Building Operations Standard is an innovative data-led standard that goes beyond the traditional ways of measuring building performance.
The property services group has announced plans for a thought-leadership event focused on ‘The Next Normal’ at its London HQ in October.
Corporate real estate and facilities management teams are planning new technology investments across employee workplace experience, asset management and cloud-based security solutions.
Post-Covid changes are likely to bolster major cities outside London and boost UK productivity, as new work patterns stick.
IT and workplace decision-makers are prioritising technology solutions that enhance employee experience and engagement despite ongoing budget constraints.
CBRE’s latest EMEA Occupier Survey provides good insights into thinking across this dynamic sector.
Real estate services firm Cushman & Wakefield has teamed up with the flexible space provider to develop flex space solutions for landlords and occupiers.
The workplace caterer and the FM services provider have invested in enhanced employee wellbeing and nutrition in their Birmingham workspace.
Amey Consulting has been presented with an Initiative of the Year Award by RoSPA, the Royal Society for the Prevention of Accidents.
A new survey from Acas has found that half of employers in Great Britain expect an increase in demand for flexible forms of working post-pandemic.
The FM company was among a number of collaborators working with Business in the Community to produce the report.
Staff may be officially returning to the office, but if employers don’t offer the right working experience 60% will leave or become less motivated, according to new research.
Savills-backed flexible office specialist Workthere is reporting enquiries for space up by 48% on pre-Covid levels.
Specialist provider of tailored guest services Portico has launched a new white paper exploring the role of floor captains and the value they bring to the workplace.
Some 16 months after the Covid-19 pandemic began, it feels like we’ve reached the final stages of grief.
The removal of most Covid restrictions has increased calls for practical guidance and the setting of specific indoor air quality targets to support the health and wellbeing of building occupants.
TSK Group has joined the partnership that underpins Vital Spaces, Sodexo’s people-centric proposition for workplace.
The workplace technology company is assisting Cardiff University with a study of occupancy patterns at the Open Space Network building in Warminster.
The British Safety Council’s Five Star Occupational Health and Safety Audit has been revised and updated.
We’ve said it before and it remains true: one side-effect of the pandemic has been a steady stream of workplace-related research.
At Tuesday’s Workplace Futures conference we ran a series of polls to test views on some of the questions currently being considered and debated across the industry. The results are interesting, and occasionally intriguing.
Yesterday’s conference could not have been more timely and on-target, addressing the needs of not just the FM sector but all those in support service roles.
Global office occupancy rates decreased in June compared to May as organisations introduced strategies to tackle the resurgence in coronavirus cases.
And ‘nerve’ seems to be the right word, as the build-up to Tuesday’s conference is uncovering a lot of nervousness in the workplace community as the focus turns to dropping Covid restrictions.
Freedom Day shouldn’t signal a mass return to workplaces, but it could signal the start of greater freedom and flexibility in how, when and where people work.
Workplace wellbeing will be more important to organisations than product and service innovation, according to research conducted by Bartlett Mitchell.
The overall market for space and workplace management software will grow from $0.9bn in 2021 to surpass $1.7bn in 2026.
Public funding is urgently needed to ensure buildings benefit from improved awareness around mechanical ventilation systems and airborne disease risk.
A flagship London office has set a new standard in sustainable workspaces by becoming the first in the UK to achieve WELL Platinum under the new v2 pilot scheme.
The company, which employs nearly 4,000 people across the UK, is encouraging them all to experiment with different working patterns that improve their working life.
As Covid shines a new light on people, work and workplace, employers are being urged to better understand job quality and to focus on making work a force for good.
A new report argues that occupier expectations for building performance are not being met, and that could harm long-term property values.
Taunton’s UK Hydrographic Office Headquarters was named Best of the Best at the British Council for Offices’ National Awards last night.
The latest addition to the ongoing debate about the future of offices in the UK comes from PwC’s latest Occupier Survey.
A survey of UK mid-size businesses shows a clear shift towards long-term remote working.
Business Moves Group is teaming up with sustainable office furniture solutions specialist The Coggin Group.
As Covid restrictions are eased, more organisations are thinking about the reopening of offices. Can they depend on their suppliers?
The Building Engineering Services Association is supporting a campaign to have current building ventilation regulations completely rewritten.
The office sector is on the cusp of considerable change, says Helical chief executive Gerald Kaye.
New research suggests tenants expect changes in space use post-pandemic while landlords don’t.
To succeed in a hybrid future, organisations must stop duplicating office-centric practices and shift to a human-centric model.
Birmingham-based Spica Technologies has been awarded over £200,000 in funding to develop a plug and play workplace experience app.
Data captured by workplace technology specialist Freespace shows low, but rising, occupancy levels.
Following the success of February’s virtual conference, this year for the first time there will be a second. July’s event, free to attend, will tackle the return to the workplace.
A poll run by ISS UK during Lockdown 3 found that 67% of respondents missed social engagement when working from home.
An IoD survey of 600 business leaders has shown that over 60% of organisations plan to adopt hybrid working even after restrictions ease.
A survey of UK business leaders has found that many organisations may have to wait to adopt a hybrid working model because of being locked into a long-term lease.
‘Before’ and ‘after’ Covid surveys show growing flexibility in approaches to issues attached to work and the workplace.
The building systems specialist has announced a partnership with the International WELL Building Institute to promote global application of the WELL Building Standard.
Almost a quarter of UK workers are hoping to work from home all, or almost all, of the time once lockdown restrictions have lifted.
Just 5% of over 600 mid-sized businesses surveyed believe that full-time office working will be most effective for their people post-pandemic.
New research from the British Council for Offices argues that a multisensory approach to workplace design can help improve wellbeing.
With the prospect of a return to the workplace climbing the corporate agenda businesses must adapt their premises to recover quickly, according to a new guide.
The commitment to change is considerable. In a US study nearly two-thirds of employees said they are willing to pay for access to office space to support new ways of work.
Most workers in the UK want flexible working to continue, according to extensive new research from Microsoft.
As more organisations begin to think about post-lockdown plans the Health & Safety Executive is urging employers to review stress-causing factors in work and workplaces.
More than half of UK employees thinking about returning to the workplace would feel more comfortable if their employer used data to improve the healthiness of the building.
Covid-19 has transformed both the nature of work and the role of the workplace. A new report looks at how businesses can overcome the emerging employee experience challenges.
Improving air quality is not just the right thing to do in terms of public health but will also have a significant impact on business profitability and productivity.
A new think-tank report calls on the government to incentivise the establishment of more local offices and hybrid-working initiatives.
The group behind brands including Regus is seeing its market grow as companies begin to think about post-pandemic workplace solutions.
As more employers begin to plan a return to the office, the shift toward a worker-centric model should be top of mind, says JLL.
New research shows that workspaces currently on offer to a returning workforce are largely not up to scratch.
The British Council for Offices is calling on developers, owners and occupiers to ensure that UK offices have adequate ventilation ahead of a return to the workplace.
International firm Clifford Chance has appointed Cushman & Wakefield to carry out a strategic review of its London occupational requirements.
With the government revealing its roadmap for the lifting of Covid-19 restrictions, it is becoming clear that the green gains of the pandemic could be lost.
A poll of the more than 350 delegates at this year’s Workplace Futures conference provides good insights into what FMs expect to see over the coming months.
The British Safety Council is calling on government and the HSE to strengthen and enforce Covid Secure workplace rules to protect workers.
The group has acquired a 35% interest in Industrious, a provider of premium flexible workplace solutions in the US.
The weight of information building up behind the view that office work has changed forever is considerable, though there is still much we don’t know.
The plan is to deliver a revolutionary occupancy management solution for the post-pandemic hybrid workplace.
Over a third of UK mid-sized businesses expect to reduce the amount of space they hold in the future.
2019 was a year of optimism and growth for providers, and 2020 was a year of uncertainty and challenge. So what comes next?
Another survey sampling the UK’s working population has found most wanting to get back to the office, but only if it is clean and safe.
The flex space operator says its anticipated recovery has been delayed into 2021 as virus control measures remain in place in many of its markets.
Over 70% of the UK workforce does not feel completely safe working in their employer’s buildings.
An independent survey of more than 800 building decision-makers shows a clear shift to increased investment in healthy building trends and technologies.
Organisations face a crisis of trust this year if they continue to make workplace decisions in the dark.
The property professionals group CoreNet Global has been tracking members’ views on the lasting effects of the pandemic. They have evolved but the themes remain consistent.
Magenta, the communications agency for the built environment, has launched a guide to help businesses to communicate better as many think again about plans for a return to the office.
The corporate property world was already changing when the coronavirus arrived. The real challenge now is handling the new pace of that change,
Property advisors Avison Young looked into which elements of office-based and home-based working influence knowledge worker productivity.
Demand for high quality office space in London will remain robust post-Covid, but what companies want and where they want it will change.
Businesses across the UK are rethinking the role of the workplace in these pandemic-hit times, but many remain unwilling to commit to transformational change.
Office occupancy during the second lockdown remained six times higher than during the first, building sensor data shows.
The company, founded in 2018, is set on "making the unfulfilled promise of scalable IoT a reality". And it is targeting FM in particular.
Regus parent IWG will provide both a home-base and remote working sites for the business advisor’s Norway team.
The new offering brings together the company’s diverse expertise to provide employers with a connected, people-centric approach to transforming the workplace.
JLL is to provide workplace and real estate solutions to support the oil and gas group's transformation and net zero carbon ambitions.
What's on the agenda for the coming year? FM never stands still for long: we want to hear about your workplace plans. And we have something to offer in return.
The pandemic could be the death knell for 'dumb buildings' as it catalyses and accelerates the long-term shift to smart technologies.
Ten trends, all in play now, will shape the commercial real estate industry in the coming year.
The workplace of the future will be versatile and hybrid, focusing on employee-centric solutions, according to a global survey.
The next three to five years will see a strong focus on flexibility, demanded by both workers and corporates, relating to work activity, space and location.
A new report identifies the trends that will have an impact on organisations, work and workers.
The workplace experience app will initially be available at the construction management group's global headquarters in London.
A new report from Deutsche Bank suggests that the answer should be yes, bringing a new dimension to discussions about what the 'new normal' might look like.
Data from Leesman's ongoing home-working study of more than 145,000 workers has revealed that a significant number of employees feel disconnected from their colleagues and their organisation.
Amongst everything else Covid-19 has impacted, there's the journey to work. Whether travelling now or at some point in the future, that journey may well need a rethink.
Older home-workers are showing a significantly greater preference for returning to the office than their younger counterparts, according to new research.
The four-day festival showcasing how world-leading organisations are navigating the challenges of 2020 is set to provide virtual delegates with a window into multiple work strategies.
Over a third of business leaders are considering downsizing their primary office space and shifting towards smaller satellite offices.
Five businesses have been recognised in London at the annual British Council for Offices regional awards.
It could be, says a new report, at least for many UK occupiers facing an uncertain future and needing an alternative to traditional corporate accommodation.
An extensive report on the future of the office and office workers in the UK confirms that the seismic change in the way people work now is here to stay.
Organisations could be caught up in a matrix of pain if they do not carefully manage the new realities of hybrid working.
Even lawyers, perhaps the most traditional-minded when it comes to offices, now seem convinced that the future is about flexibility.
For a whole series of reasons there is change underway in the property world, but underlying this is a more fundamental question: what is property actually for?
Post-occupancy evaluation should be standard practice to ensure all new buildings meet intended energy efficiency ratings and provide optimum value for money.
The long-running conference series will be back, in virtual form, with a strong programme on 15 October.
According to facilities services group PHS, the amount of washroom waste generated by UK organisations in the last four months dropped by 49% year on year.
Research with a sample size of more than 125,000 workers shows that the home is outperforming the office in some fundamental areas.
The annual showcase for some of the best in work models and workstyles from some of the world's most forward-thinking organisations will take place 9–12 November.
Cushman & Wakefield, the global real estate services firm, has teamed up with workplace operator Industrious to offer a flexible space solution.
The great pandemic work-from-home experiment has proved, broadly, a success. But a quarter of such workers express some concern about their mental wellbeing.
New research from the CIPD shows the shift to home-working over the lockdown period has been a positive experience for most employers.
As Londoners start to return to the city, flexible space providers are seeing some clear trends emerge.
More than two-thirds of UK CEOs believe there will be a shift towards low density office usage as a consequence of the Covid-19 experience.
A property consultancy has launched an online service to help organisations determine what their occupancy requirements will be in preparation for employees returning to the office.
Remote working may be an increasingly popular idea, but currently UK flexible office providers are seeing much lower levels of occupancy than elsewhere in Europe.
The group's workplace experience design consultancy, Wx, has launched a connected building management solution that supports organisations' return to the office.
Many are already back and some don't know when or if they will be back, as employers look for the best way forward.
A report from property advisors JLL concludes that the pandemic working-from-home experiment is forcing companies to re-imagine the future of work and question the purpose of the office.
Pandemic lockdown or not, the key to good performance, and to success for every business, is employee happiness powered by autonomy.
Altuity, the maintenance, facilities and asset management software company, has launched a new partnership with consultancy BenefitFM.
The Prime Minister's call for employers to begin bringing people back into the workplace in August has drawn another cautious response.
Another vote in favour of a flexible workspace future as US provider Serendipity Labs appoints the property services group to develop a series of UK locations over the next two years.
New statistics from a premium workspace provider suggest that the main concern for businesses post-lockdown is whether employees can get to and from work safely.
The trend towards workplace mobility was not created as a result of the pandemic, but it was certainly accelerated by it.
The independent benchmarking service has launched a working from home wellness assessment tool to support businesses and employees.
The new offer aims to support strategy development for a post-Covid environment, while building for a resilient and sustainable future.
New research commissioned by IWFM has found that the number of employees who do not want to return to the office has nearly doubled since the start of the lockdown.
The Health and Safety Executive is calling for businesses in Great Britain to make sure they are Covid-secure as more sectors open their doors.
Spica Technologies is developing a user-centric workplace experience solution for use at insurance group Zurich's new global headquarters in Switzerland.
National trade body the British Pest Control Association has issued a new guide to help facilities managers re-open premises as lockdown restrictions ease.
One unexpected side-effect of pandemic lockdown has been a steadily growing file of surveys carried out to uncover experiences and views. A number of these point towards a significant divide about the future of work.
Getting the workplace ready to reopen is a complex challenge and, happily, there is plenty of advice available. Ensuring the business itself is ready for reopening is a different challenge altogether.
A new report argues that increased working from home doesn't equate to reduced demand for office space. The situation is more complex than that.
That's the conclusion of a survey of building occupiers carried out by CoreNet Global, the corporate real estate professionals group.
Property services group Savills has published the results of a survey of its clients, and it is clear that change is on the cards.
Trust, social cohesion and information sharing are the areas most potentially vulnerable to damage when people work virtually.
"Covid-19 has presented an unprecedented challenge to all professionals involved in managing and maintaining buildings."
71% of UK businesses are planning to permanently adopt flexible and agile working practices post the Covid-19 lockdown.
If the weight of opinion in survey research is a reliable indicator, there's no way the UK is going back to pre-Covid patterns once lockdown is lifted and 'normal' returns.
Occupiers across EMEA are planning to increase investment in technology, driven in large part by a post-lockdown focus on the employee experience.
The group is partnering with Bureau Veritas, the testing, inspection and certification specialist, to introduce a hygiene verification label for its procedures and services.
The engineering services group Ramboll has launched an interactive training app to help businesses prepare for returning to the office.
Demand by corporate owners to release capital from their real estate assets is increasing, spurred along by the Covid-19 pandemic.
Technology firm MyTAG has developed a new system to help companies ensure the safety and cleanliness of office spaces as employees return.
The results of a global survey on working from home during the pandemic point toward a shift from office-based to a "total workplace ecosystem", balancing office, home and other locations.
The UK's National Standards Body has published new safe working guidelines to help businesses manage the return to work and the reoccupation of their facilities.
Almost three-quarters of employees (70%) working in financial services rate their working from home experience as positive, according to a new survey from Deloitte.
A survey of HR professionals finds almost two-thirds prioritising employee experience more highly now than before the coronavirus outbreak.
Rumours of the demise of the office are much exaggerated is the predictable conclusion emerging from research commissioned by the British Council for Offices.
With the prospect of a return to the workplace nearing a reality for many, support strategies of all shapes and sizes continue to emerge from product and service suppliers.
A UK-based technology company providing workplace sensors, digital signage and data intelligence has launched a social distancing solution to support businesses with the phased return to work.
Most companies plan to take a gradual approach to bringing employees back to their workplaces as governments begin to lift restrictions tied to Covid-19.
Last week we launched a quick poll of the FM community, asking if people were looking forward to returning to their usual places of work. There's a lot of ambivalence out there, and the reasons for that hold some lessons for us all.
The specialist FM consultancy and interim management organisation has pooled the expertise of its team and its associates to produce a guide to preparing buildings for safe occupancy following lockdown.
The UK HR body says employers should not bring their people back into the workplace until they have taken all practical steps to ensure employees feel safe
As lockdown measures begin to ease, many UK office workers are concerned about going back to the office. But working from home isn't perfect either.
A series of publications aim to offer practical guidelines to make workplaces as safe as possible and give people confidence to go back to work during the pandemic.
CIBSE has been cited in the Sunday Times, advising that building managers increase the amount of exterior air flowing into the workplace in order to reduce the concentration of any Covid-19 particles.
If so, you are not alone. Over 40% of employees share that feeling because of Covid-19, according to a new survey published by the CIPD.
As the lifting of some lockdown restrictions is reviewed by government, Mitie has published a return-to-work guide for facilities managers.
Workplace design experts are predicting the pandemic could prove a major challenge to the future of hotdesking.
Screens to protect receptionists, touchless unisex toilets and reduced occupational density are all likely to be features of the post Covid-19 workplace.
Workplace takeaways, shift-based lunches and more pre-ordering are all likely to be part of a new service pattern when the covid-19 lockdown period has passed.
Global real estate services firm Cushman & Wakefield has formed a Recovery Readiness Task Force to assist clients with post-covid-19 returns to the workplace.
Clean air technologies and strategies should be adopted by every healthcare facility in the UK in the wake of the covid-19 pandemic.
The successful LGBT+ in FM group has stepped up to provide community support during the coronavirus crisis.
The workplace assessment specialist, backed by the Royal Institution of Chartered Surveyors and the International Facility Management Association, has launched a fast-track initiative to look into the impacts of covid-19 on FM and real estate.
Figures released by the workplace analysis firm Leesman suggest that the UK is one of the least prepared countries to weather a mass homeworking strategy.
Sitemark, the independent benchmarking service, has released a free workplace risk assessment tool in response to the coronavirus outbreak.
With developments coming fast, anyone who feels overwhelmed by the flow of information, advice and opinion could certainly be forgiven. There are several good basic sources applicable to the workplace.
The property services group has joined others in the business, along with developers and property owners, with the launch of a flex offering.
The flex space market is a good one: IWG plc, parent to Regus and a handful of other brands, has posted record results for 2019.
January is the traditional time to make predictions and resolutions for the year ahead and so it was that CoreNet UK brought together a panel to debate the big issues facing the industry. Cathy Hayward reports.
A new report explores the 'workplace effectiveness index', a methodology tested at the company's own award-winning HQ in Birmingham.
A poll of over 30,000 full- and part-time workers across 50 cities in 18 countries has found people significantly more optimistic about their local communities than the state of their nations.
The not-for-profit industry association for interior landscapers has given its website a thorough makeover to make it more accessible and useful to visitors.
The system of shared office space that offers tenants shorter leases and plug-and-pay spaces has made a big impact on the property world. But what's really behind its appeal, and does it have a long-term future?
It's beginning to look like the corporate property advisors' must-have. The list of firms offering a flexible space service seems to growth monthly.
Greg Bortkiewicz reports from WorkTech London 2019, where the key theme was 'transformation requires a human-centric approach for success'.
New research from workspace provider Regus calculates the value that flexible office space and coworking locations would likely bring to local areas as operators look beyond major city locations.
Sodexo has confirmed the launch of Wx, a consultancy specialising in workplace experience design, calling the move clear evidence of its commitment to services for the work environment.
Sixty learners have enrolled in the Institute of Workplace and Facilities Management's newly created Level 6 Diploma in Workplace, launching what it calls a ground-breaking qualification.
The technology company Wärtsilä has received Leesman+ certification for the Helsinki Campus where the company's almost 500 employees working in the capital city area moved one year ago.
Big commercial organisations are using flexible workspace solutions and seeing the benefits; but they are also seeing some of the limitations.
Research from design firm Gensler on the rise of flexible workspace in the UK corporate sector has found that 40% of flexible space users would rather work from a conventional office.
The Institute of Workplace and Facilities Management has kicked off a research and development collaboration with the technology giant.
Into a crowded awards calendar comes a new scheme launched by London-based office specialists ThirdWay to celebrate the changing workspace. The top prize is £100K towards an office fit-out.
Workplace has become a big area of competition for property services groups. The latest move sees Cushman & Wakefield recruiting Nicola Gillen to fill the newly created role of head of total workplace.
"It was so different only ten years ago…" was a recurring phrase in this year's Make a Difference World Summit. Ellie Davis reports.
The coworking concept is definitely 'in', while flex-space demand continues to reshape traditional property markets and the likes of WeWork continue to grab headlines.
A new report from workplace experience research group Leesman concludes that a fifth of workplace change projects are not meeting employee needs.
A new interactive dashboard providing real-time environmental data enables building occupiers to optimise the conditions in the workplace, the engineering group says.
Private offices, open plan, hotdesking: getting the work environment 'right' is as contentious as ever. Into the fray steps Savills with its new What Workers Want survey.
Westgrove Group, the Warrington-based FM company, has engaged with charity retailTRUST to support the welfare of its employees.
We talked with flexspace expert Kurt Mroncz to find out how this concept went from maybe to mainstream in corporate real estate strategy.
Ask most facilities managers which season brings the most challenges and the top answer will likely be winter.
Often lost in all the conversation around ‘new ways of working’ is what it all means for facilities management.
It’s not controversial to say that BIM, building information modelling, has struggled to gain traction in facilities management market since the concept was introduced to the sector almost 20 years ago.
Developers, agents, landlords, architects, designers, real estate people and facilities managers united at the British Council for Offices Annual Conference earlier this month. Jo Sutherland looks back.
Steve Brewer reflects on this year’s IWFM ‘agents of change’ conference.
What will it take to achieve a sustainable built environment? To support a hybrid workforce? To maintain resilience and agility?
The facilities management sector has undergone a transformational shift. Not only have we witnessed a transition to more digital ways of working, but the responsibilities placed on facilities managers have grown in scope.
April’s Intergovernmental Panel on Climate Change report offered a slither of hope that we can stave off the worst ravages of climate breakdown.
The chasm of generational differences between workers is widening with the general acceptance of new remote and hybrid workstyles.
Three years on since The Workplace Event was last held face to face, it made its long-awaited return to the Birmingham NEC this month. Craig Peters reports.
As we begin to emerge from the Covid-19 pandemic, there is a heightened focus on employee health and wellbeing.
Steve Rainbow explores how an effective building management system removes the age-old question of when to tinker with the thermostat.
In July Wates Group launched its post-pandemic office concept at its head office in Leatherhead. John Cartwright shares insights and predictions for the future for commercial fit-out.
Most law firms have outperformed expectations on fee income, despite the pandemic. What is less certain is the way the sector is embracing hybrid working.
As the return to the workplace gathers pace, the focus is on building confidence in those people who have been working elsewhere for so many months.
After more than a year of uncertainty and lockdowns across the UK, there is renewed confidence in returning to a more normal life as we approach the final stages of the government’s roadmap to lift restrictions.
Covid-19 has spurred a wave of innovation across the business world and certainly within FM itself.
Grey space, those areas that now look like being surplus floorspace, might well present an opportunity for office occupiers to invest in new flexible workspace.
The past year has been tough on conventional wisdom. Covid-19 has challenged everything we think we know about the world, including the nature of work and workplace.
The recent easing of lockdown and reopening of pubs, shops and outdoor spaces has re-energised discussions surrounding the return to offices.
Will Richards highlights three best workplace strategies to support talent attraction and retention in a post-Covid19 world.
Few could have predicted the disruption of the pandemic, which has left thousands of buildings across the country lying empty. How do we think about what comes next?
In the wake of Covid-19, organisations around the world are rethinking space utilisation, employee engagement and wellbeing, sustainability and the overall real estate portfolio.
The only constant in life is change. Managing an office building in the 18th century would look a lot different to a 21st century workplace.
2021 will, we hope, see offices reopening and employees returning with new views on how they want to work. Technology has a crucial role to play.
The year ahead is a promising time for the office market. While the UK faces further lockdown measures, the vaccination programme brings light to the end of the tunnel.
Like many industries, the flexspace sector is facing one of its greatest challenges in the global pandemic.
As we move towards the end of an absolutely tumultuous year, it’s clear that Covid-19 has had a deep and lasting impact on remote working.
It is hard to predict the long-term impact that Covid-19 will have on working practices in Europe and the knock-on implications for commercial real estate and workspaces.
It's been a challenging year for facilities management on many fronts, and one more lies in the future of the office. We still need them, but what does FM need to do to ensure they are fit for a new future?
In the facilities management sector, you have the hefty responsibility of looking after your premises and building users, whether these be staff, visitors, customers, residents or patients.
Facilities managers are under pressure to re-open offices safely, but the stakes could not be higher. So how can technology help?
Facilities managers across all sectors are incredibly busy right now, as throughout the UK businesses are urged back to work by the government.
With the threat of the Covid-19 pandemic far from over, facility owners and managers need to stay up to date with the latest information, and stay flexible in their return-to-work planning.
In the final instalment of this series examining the return to work post-shutdown in the UK, Faegre Drinker solicitors look at the potential trends and longer term changes that the Covid-19 pandemic will likely have on workplaces.
In this second instalment in a series examining the challenges UK employers are likely to face in the coming months, solicitors at Faegre Drinker look at how employers can manage the economic impact the pandemic will likely have on many workplaces.
The Covid-19 pandemic and the resultant lockdown have caused a massive shift in the way we work. The experts from international law firm Faegre Drinker examine the challenges UK employers are likely to face in the coming months.
Demand for flexible workspace in the UK has dropped to roughly 20% of pre-Covid-19 levels and does not look set to recover soon. But many providers are remaining open, though often with skeleton staff.
The Covid-19 pandemic is causing us to rethink what is important for the workplace and how offices are designed, built and managed.
Market research firm Gartner has predicted that in the internet of things marketplace building automation will be the segment with the largest growth rate in 2020, at 42%.
On Thursday 16 April, the UK government extended the lockdown by at least another three weeks. That’s not to say life will return to normal on early in May, of course. But, in the meantime, how should we think about this?
With the number of coronavirus cases rising, businesses are more conscious than ever of the need to protect themselves against this invisible enemy.
Sienna Emanuel reports on how students are finding the switch from university facilities to studies at home, and how to make that work.
Homeworking has rocketed up the agenda at many, if not most, organisations across the public and private sectors as covid-19 forces so much change. But the transition will not be easy for all.
Every January many head back to work after the excitement of Christmas, braving cold and wet weather and committed to ambitious diets and New Year’s resolutions. It’s no wonder many consider this their least favourite month.
Getting your workspace right can be a game-changer for any business. But how do you know what style will stand the test of time? What will the workplace of the future look like?
Given what we already know, why isn't everyone making changes to create these, asks John O’Brien.
Eindhoven University of Technology's Atlas Building is reckoned to be the most sustainable educational facility in the world following a 'smart' refurbishment.
As workplace needs and expectations change, 3D mobile mapping is becoming a key tool in building management, from construction to streamlining the process of maintenance and upgrades.
Increasing the cost-efficiency of a business, managing health and safety requirements, extending the lifespan of assets and monitoring and maintaining compliance all showcase the importance of facilities management today.
The word wellness is everywhere. Type #Wellness into Instagram and you'll find 30 million posts ranging from bowls of green salads, to intense exercise routines, to bottles of activated charcoal. All with a collective 'shine' associated with good health.
The subject of emotional intelligence seems to be everywhere, in bookshops, magazines and Twitter feeds. But how relevant is all this to workplace design and management?
UK-based government solutions provider KBR is no stranger to the facilities management market. A major partner to 20% of the British armed forces, KBR also takes on contracts where they provide a client-side and strategic role.
In this case study, we look at how the FM team at delivery company Hermes is ensuring the workplace copes with today's pressures, and can also be ready for tomorrow’s.
Air pollution is a global environmental health issue with reports increasingly suggesting that poor air quality may be associated with mental health problems. Peter Dyment examines ways FMs can help mitigate the problem.
As a business, you’re no doubt striving towards giving your customers the best possible experience. As an employer, you’ll be committed to the health and wellbeing of your staff. But something could be impacting your efforts more than you realise.
Leadership is what impacts productivity the most, but not enough attention is paid to it and anyway, asks Sion Davies, do we have the right calibre of leaders in the FM and workplace sectors?
New UK research shows high CO2 concentrations in offices are decreasing people’s cognitive capability. John O’Brien explains the background to this and what the findings mean.
Over the past five years, new tech has drastically transformed the way B2B and B2C businesses operate. Ritam Gandhi looks at what’s available now and what's on the horizon.
Traditional commercial office leases are under threat, as an increasing number of organisations begin to recognise the value of flexible working. But why should facilities managers care about this new trend?
The Internet of Things is changing fast. What does that mean for facilities managers? David Armour looks at current opportunities and some possibilities on the horizon.
Facilities management is a wide-ranging field that is standing on the edge of a precipice. Lee Davies looks at what technology has to offer for the best way forward.
Over the past few years, businesses have started to question whether open offices really encourage the behaviours they’re supposed to inspire. But that might well be the wrong starting point for this discussion, as Gerry Brennan explains.
Compliance and safety are paramount to every pharmaceutical business, but the focus for the FM team is especially important. Mike Knapp explains.
Up to five million UK workers have a mental health condition, and UK FMs have a role to play in doing something about it. Fiona Perrin reports.
Driven by the phenomenal growth of smart technology over the past decade, the UK is heading towards becoming a largely cash-free society, with people preferring to use alternative and more convenient methods of payment.
Building technology has come along in leaps and bounds, and 'smart' projects that can offer tangible, operational benefits to building managers and tenants are becoming increasingly popular. Nick Sacke explores some of the issues and opportunities.
Adapting our working practices to support millennials can play a big role in staff retention, says Sienna Emanuel.
Managers and companies looking to grow profitably can hardly disagree that employee productivity has become the major managerial battlefield. ISS offers some advice on the concept of 'nudging'.
Coworking spaces create community and collaboration. Some enterprises want a bit of that buzz, reports Fiona Perrin from the frontline of flexible working.
Artificial intelligence, the rise of the robots, the internet of things, big data: technology is coming to take over. But how much of it is delivering real FM benefits today? Fiona Perrin went in search of those who are keeping it real.
Change management and transition management are important processes of any service outsourcing project. But what is the difference between them and what outcomes can they help you to achieve? ISS offers insights and advice.
Leesman, the global business intelligence tool that benchmarks how workplaces support employee and organisational performance, has launched a new research report which outlines where the best workplaces are outperforming the rest.
Lieven Bertier explores how technology can help FMs create work spaces fit for the future.
George Adams and Liam Rock explore some of the complexity of applying big data principles in an education setting, a challenge that promises significant benefits.
Ahead of The Facilities Event this April, i-FM talks to sustainable architectural and interior design guru Oliver Heath about biophilic design, separating the fact from the fiction about this deep connection between humans and nature.
Research from bicycle manufacturer Ribble recently found that most Britons spend 92% of their time indoors. So, if people spend just 8% of their time outside, when do they get to interact with nature? Kenneth Freeman looks at some of the opportunities.
Things are obviously changing fast in the world of work. Business centres, serviced offices and similar flexible options have been around for years; but suddenly the coworking phenomenon is taking off. Sector expert Kurt Mroncz explains why.
Here's what we know. The world of work is rapidly changing. If people are happy at work, they will deliver the goods and achieve their potential. Happiness at work builds a solid foundation that enables a thriving, agile workplace. Julia Lindsay explains.
The world of work is changing: we all know that. And it’s great to see some companies move with the times, and sometimes even skip ahead by a few strides.
Everyone wants to be happy at work, and a growing number of forward-thinking companies are starting to recognise the importance of happiness in the workplace. Marie Puybaraud explains what's behind this shift in attitude.
Sensor technology is spreading fast. How do we balance the benefits of that with growing concerns about privacy? Raj Krishnamurthy looks at the issues and opportunities.
Workplace and productivity have become major themes in FM over recent months. Here, Tom Cudmore looks at the crucial role of the environment, its impact on people and how all that can be measured.
Just as today's workers expect greater flexibility from their companies, so should facilities managers look for adaptability and innovation from their contractors. Chris Parkes considers what flexible working means for FMs and their outsourcing partners.
Under the Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999 employers have legal duties to assess all risks to health and safety, including the risk of lone working.
Can workplace design improve productivity, and is that measurable? Simon Iatrou talks to some of the key players behind The Stoddart Review about the report, its aims and the workplace puzzle.
Tom Cudmore introduces the Whole Life Performance Plus project, a collaborative effort that is aiming to create workplaces that enhance the productivity and wellbeing of occupants.
Building systems engineering has become a much more technical discipline. What does that mean for today's engineers and for their FM colleagues?
The world of work is changing rapidly and, as such, many organisations are trying to work out how to take full advantage of the mobility technology avails their people. Andrew Mawson offers some insights into the challenge.
LED lighting could offer a good solution to a number of the big challenges facing all organisations and their facilities management teams. But how much do FMs know about LEDs and what are their views on the pros and cons?
Technology will change how services are managed, how end-users interact with service providers, and how service employees interact with end-users. But what are the opportunities and risks in using technology to improve service experiences?
Whatever facility you manage, no doubt you are judged by the bottom line. Whether you run a hospital or a warehouse, operating buildings at a lower cost is a continual challenge that often looks to new technology for a solution.
In 2017, organisations will focus on flexibility and support workforce wellbeing, especially if they want to recruit and retain Generation Z, says Elyse Emanuel.
Can our workplace make us more productive? Yes, says Lillian Antonio, senior ergonomist at Herman Miller. The key is simple: be happy.
James Kelly, Chief Executive of the British Security Industry Association, discusses the importance of planning for safety in an increasingly dangerous world.
Simon Iatrou visits power supply company National Grid to see how facilities management services there are breaking new ground and winning accolades for its smart working programme.
In February, Bouygues Energies & Services relocated its London offices to Lambeth Palace Road: an opportunity to design a new and innovative agile working environment that promotes collaboration and performance.
Are LEDs surpassing fluorescent lamps as the lighting medium of choice? David Clements argues that the greatest seismic shift in 60 years is now underway in the lighting sector.
Simon Iatrou looks back, and then forward, from his perspective on the other side of the Atlantic.
But data is not the same as information. For decision-makers, data can be meaningless, even misleading.
The world has been through a dramatic learning process, and everyone anticipated a new post-pandemic chapter. But that is still emerging, argues Raj Krishnamurthy.
Workplace culture has emerged as a key factor as companies navigate their strategies and try to ensure that their employees are happy and productive in the office.
The implementation of smart building technology can help attract and retain tenants in a complex post-Covid-19 environment.
Some companies are already showing that agility and the ability to quickly adapt to a new business environment is the key to success.
Employment solicitor Daniel Zona offers some advice on the rules covering hybrid and flexible working and how they might change.
For many, September marked a return to the office. And a shock to the system for many, too.
The pandemic has spurred workplace change. A survey from McKinsey found that the year following the initial UK lockdown accelerated the adoption of workplace technology by several years.
Company culture is often discussed, but with so many organisations dispersed why does it matter now more than ever and how do we maintain it during these challenging times?
Of all the disciplines within the wider property arena, facilities management is that most accustomed to change. But are we ready for the coming year?
Another national lockdown presents a real challenge for many. But if it can provide the time needed to ready the workplace for a strong and safe return, it will be well worth the effort.
Mitie CEO Phil Bentley's four decades of work have left him with a few critical lessons learned.
The role of the facilities manager is evolving. The coronavirus pandemic has changed the workplace experience for companies in all industries, finance, retail and tech among them.
Coronavirus has made futurists of us all. This pandemic is responsible for the most severe change to life since the Second World War and now organisations are scrambling to understand what the ‘new normal’ will look like.
The government is wrong. Hot-desking is a good solution to get people back to work.
The subject of returning to work is on everyone's lips at the moment, following the relaxation in England of restrictions to control the spread of coronavirus.
Over the next few weeks and months, buildings across the country will start to be reoccupied. A gradual process, this will nevertheless presents enormous challenges to many businesses.
In the year 2020, I am approximately 43 years into a career that has been more or less exclusively focused on corporate real estate. So writes Chris Hood, looking back in order to see forward more clearly.
Received wisdom says that open plan offices are good for both employer and employee because they promote face-to-face collaborative working and, as a result, help harness creativity and improve teamwork.
Lately, there has been loads of copy dedicated to a very specific cohort of the workforce, namely millennials: their personalities, their requirements, what they’ll bring to the workforce and what employers shouldn’t expect from them.
Unconscious bias has been common parlance in the business world for some years, and it continues to be one of the most important issues for business to recognise and manage.
Wednesday December 19th will see a debate in the Commons, pushing for the implementation of a mental health first aider in every workplace to help bridge the gap between mental health and physical health care legislation in business.
Today is World Values Day, an opportunity to think about the principles that are important to us and to act on them.
With the world changing fast this is an important time to position facilities management as the lead enabling function for positive progress in multiple aspects of our lives, from the workplace through to cities. Geoff Prudence argues for greater focus.
Gregory Blondeau discusses the trends set to transform the workplace this year including the management of technology, personal data and privacy.
The relationship between facilities management and the emerging discipline of Workplace has always been slightly awkward.
Considering how an environment makes employees feel and interact is key to creating business-supporting workspaces, says Jeff Flanagan.
Anthony Bennett discusses the role of the service provider in the employee experience.
Agile working is a hugely popular trend in workplace circles, but how exactly does it look in practice? Ravi Bhatnagar unpacks some of the key issues around the concept for facilities managers.
Simon Iatrou's recent comment piece titled 'Where's the proof?' prompted a few thoughts on the analysis of data to make a case and how that applies particularly in FM.
Adam Burtt-Jones argues that design has to ask difficult questions of other professional disciplines to make sure a space is effective.
The temptation to buy the latest must-have gizmo can often be too hard to resist. In the workplace, this impulse negates the practical needs of staff and leads to poorly performing spaces.
Laziness is at the heart of many failures in workplace design, says Adam Burtt-Jones. The solution is to ask the tough questions of the right people.
Another year has gone and we're within a short hop of this year's Workplace Week Convention, entitled 'The work/place revolution… taking human performance to new levels'.
Christopher Pedersen offers his top 10 tips on implementing wellbeing at a very low cost
As Workplace Week comes to a close, showcasing some of the best examples of office innovation in the UK, Tim Clapham discusses how technology can help facilitate new ways of working.
We have all sat through workplace consultants' presentations in which they report that the benchmark workstation utilisation is around 50%. What exactly does that mean?
Flexible working has long been a hot topic amongst industry folk, but the recent announcement from Yahoo! made the issue a national discussion point yet again.
Next Monday many of us will be going to work in semi-darkness as the clocks go back an hour on Sunday.
Past experience tells us, or should tell us, that major shifts in working cultures and working practices are invariably linked to new technology.
No matter what the economic circumstances, the successful teams, the successful businesses and the successful people all have one thing in common: a sense of purpose provided by strong leadership.
After temperature ('it's too hot', 'the office is freezing'), lighting is one of the main issues that keep facilities helpdesk lines buzzing.
The nine-to-five monotony of the desk-bound office dweller is finally giving way to a work anywhere anytime culture designed to maximise creativity and efficiency. Are you ready for it?
Read all the HR surveys, listen to all the commentators talk about the biggest challenges we face and somewhere up there you will find the word 'retention'.