FM's holy grail FM's holy grail

Service excellence is a promise likely to be held out in every tender exercise, an objective set in every contract review and an ambition underpinning every KPI discussion. But what do we actually mean by 'excellence'?

To continue reading this article

Enjoy unlimited access to i-FM and daily news headlines.

SIGNUP for a FREE Lite licence
or a Full licence with access to all the research and resources

If you already have a licence please login below

To request a password reset click here.