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Workplace: coping with new realities

PwC’s new Workforce Hopes and Fears survey is a reminder of just how much things have changed over the past couple of years.

Workplace investment aims to drive engagement

Employee engagement is the top priority for global businesses and nearly two-thirds are investing in their offices with this in mind.

Five days a week is so over

The majority of UK organisations seem to be settling into a middle ground between Covid-driven work-from-home practices and post-pandemic everyone-back-to-the-office policies.

CBRE increases commitment to flex space

The property services group has announced a new $100m investment in Industrious, a rapidly growing provider of premium flexible workplace solutions.

Majority still favour hybrid working

In CBRE’s latest EMEA Occupier Sentiment Survey 72% of companies said they are moving towards a hybrid workplace model.

IWMS: the future is CPIP

Move over integrated workplace management systems. Make way for connected portfolio intelligence platforms.

May 12th was a big day in the office

Last Thursday office occupancy in the UK reached an average of 42%, the highest national daily average since the start of the pandemic in March 2020.

EMCOR UK releases responsible business report

The report lays out the company’s vision to create a better world at work for people, communities and the planet.

Norse supporting aid effort

The Norse Group has joined forces to provide essential resources to help the Ukraine humanitarian aid effort.

Full EMCOR team on Real Living Wage

EMCOR UK has announced that from 1 April all its employees are earning the Real Living Wage or above.

Hybrid working: productivity on the rise

The number of employers who report that an increase in homeworking has increased their organisation’s productivity or efficiency has jumped significantly over the last year.

Cleanology on Living Wage leadership group

CEO Dominic Ponniah has joined the Living Wage Foundation’s Recognised Service Provider Leadership Group.

Compass commits to social value

Compass Group UK & Ireland has appointed Laura Neville as head of social value, with an agenda focused on employees, clients and communities.

ESG suffering from poor data quality

The ESG concept, originally a set of criteria for investors, has moved quickly into sustainability conversations, but perhaps too quickly.

Elior launches family friendly policy

The contract caterer’s new policy includes a range of elements designed to aid employee wellbeing.

Time running out on funding for electricity generation

Businesses that own or operate electricity generation systems have just four weeks left to apply for funding to help them update their equipment.

ISS celebrating awards success

The facilities services company has won a string of RoSPA awards and in catering there’s ‘rising star’ recognition.

Wellbeing slipping down the agenda?

Employee mental health and wellbeing must remain a business priority and should not be de-prioritised as ‘nice to haves’.

Amey partners with refugee agency

Refugees arriving in the UK can find themselves facing continued hardship, often including long-term unemployment. 

JLL turns to IFMA for FM training

In IFMA’s largest ever training relationship, JLL will make courses available to 1200 US employees.

Workplace Futures: conference white paper available now

February’s FM conference tackled the big topic of sustainability challenges and opportunities in a very well-received return as an in-person event.

Companies under-investing in hybrid working

New research suggests a lack of planning and investment in hybrid working is threatening to derail a widespread successful return to the office.

Living Wage accreditation for Richard Irvin FM

The Stirling-based hard services provider has pledged to pay the voluntary rate to help staff with the cost of living.

UKGBC offers social value toolkit

The UK Green Building Council has published guidance to support the delivery of social value across built environment projects.

How green is your business?

A new report has identified four types of corporate approach to sustainability to help businesses establish just how green they are.

Hybrid working: there’s no going back

We are not the same people who went home to work in early 2020: the past two years have left a lasting imprint.

Pinnacle unveils sustainability commitment 

Its Carbon Reduction Plan details how the group aims to minimise direct and indirect emissions across each of its services and its extensive property portfolio. 

10 lessons from the pandemic

Two years ago we were moving into Covid-19 lockdown, setting off what has been called the largest change in how people work in living memory.

Sodexo forms FM alliance in Ireland

The workplace services provider has announced a new strategic alliance with Dublin-headquartered Sensori Facilities Management.

Sustainable procurement demands focus

An update of the Sustainable Procurement in FM report has identified the key criteria that will help embed sustainability in the sector.

Workplace: the future is technology

That’s certainly the way IWG, parent to Regus and other flex space brands, sees it as it backs a merger with specialist The Instant Group.

Barts to take 1800 staff back in-house

Cleaners, porters, security guards and domestic staff working at the Barts Health group of hospitals will come into direct employment from 1 May 2023.

Sodexo report opens Food Waste Action Week

Today marks the start of a week that aims to support lasting change in line with the UN Sustainable Development Goal of halving global food waste by 2030.

Sodexo gets a Vital Spaces makeover

New investment in the London headquarters prioritises the employee experience and creates a showcase for the company’s eco-system of workplace services.

Mitie unveils new workplace design solution

Into the changing world of work comes Sphere, a new technology solution to help businesses design the most effective workspaces for their people.

Pinnacle commits to sustainable cleaning

The group is rolling out a new national standard to support the use of sustainable cleaning and hygiene supplies across its FM portfolio . 

Water management: overlooked and undervalued?

In 10 years of annual assessment of FM providers’ sustainability strategies, SMFI has found that water is consistently one of the lowest scoring criteria.

First generation outsourcing: where to start

CBRE cites market research figures indicating that 35% of facilities management activity is handled in-house.

Workplace: generations ‘not on the same page’

An extensive survey finds 60% of professionals reporting a rise in new challenges post-pandemic when working with colleagues from different generations.

Surveillance risks ‘spiralling out of control’

Intrusive worker surveillance technology needs stronger regulation to ensure protection, warns the TUC.

Sodexo receives Stonewall Silver Employer Award

The award marks the service provider’s commitment and efforts in being an LGBT+ inclusive employer.

Living wage: first livery company accredited

The Worshipful Company of Environmental Cleaners is the first such body to be accredited as a Living Wage Employer.

Covid: CIPD highlights employer duty of care

Following the government’s shift to a ‘living with Covid-19’ strategy, the Institute says employers need to continue to be mindful of their obligations.

IWFM: Communities Review sees changes made

The ongoing review aims to place members at the heart of the Institute and give them a stronger say in strategy and future direction.

Pandemic effects: cuts in corporate real estate

The impact of Covid-19 has led many companies to reduce their portfolios. Many expect growth over the next few years, but the overall trend is down.

Grant Thornton: hybrid working works

Internal research shows the business adviser’s UK staff reporting increased productivity and wellbeing.

Sustainability consulting market on the rise

Sustainability is here to stay, and regulatory changes and challenges around disclosure are driving growth in demand for consultancy.

Tough recruitment conditions driving up pay

UK employers anticipate increasing pay and focusing on flexibility and wellbeing as they look to combat increasing recruitment and retention difficulties.

Navigating changing views on work and the workplace

Employers will be making a potentially fatal mistake if they use the end of Covid-19 restrictions to force staff back into the office every day, says a leading management consultancy.

Designing inclusive workplaces

A new white paper delivers insights and inspiration for DE&I, HR and business leaders.

RICS unveils IBOS framework

The International Building Operation Standard promises a new approach to measure and manage how buildings perform for people.  

Sodexo and OCS launch modern slavery group

Sodexo has joined forces with OCS to spearhead the creation of a new council for a dedicated cross-industry group.

Directors back remote working

An Institute of Directors survey of almost 700 business leaders has shown that around 8 out of 10 organisations plan to adopt remote working in the long-term.

ISS to cut food waste 50% by 2027

The facilities services group has also undertaken to reduce greenhouse gas emissions associated with the food it serves globally by 25% by 2030.

Procurement: share your views and experiences

Buying goods and services is routine for many facilities managers. But policies, procedures and the approach to governance and cost control vary greatly across the industry.

UKGBC advice for asset owning businesses

Ahead of mandatory requirements to disclose climate-related risks coming into force in April, the UK Green Building Council has published new guidance.

Sodexo making a positive impact on levelling up

The support services company has published a report examining its current impact on levelling up and how it can go further in the future.

Mitie passes £1m mark for levy gifting

Mitie will support more than 70 apprenticeships, many of which are new roles and predominantly technical ones.

Pareto offers MHFA advice

Pareto FM has released its mental health first aider guidance to coincide with today’s ‘Time To Talk Day’.

Sodexo forges health and wellbeing partnership

A strategic health and wellbeing partnership will see the Spectrum.Life Employee Assistance Programme provided to all employees.

Serco staff at Barts on strike

Outsourced staff at St Bartholomew’s, the Royal London and Whipps Cross hospitals launched action on Monday in a dispute over pay.

NJC receives sustainability gold

The cleaning and support services company has been awarded a Gold EcoVadis medal for sustainability achievement.

Hybrid working: Deloitte confirms strategy

The business advisor has embraced the future and outlined how its 22,000 UK employees will see work and the workplace change.

Amey deploys scheduling solution for MoD work

A new digital solution aims to enhance the maintenance of military homes across the UK and reduce carbon emissions.

Sodexo welcoming new start-ups

Employee experience, sustainability and smart buildings are the focus for its Accelerator initiative.

Commercial landlords struggle to attract tenants

Recent market research found 62% of UK commercial landlords having trouble attracting prospective tenants to fill traditional office spaces.

EMCOR UK launches parental leave policy

The company says its new policy is one of the best in the industry.

Hybrid working: 14forty offers advice

With the Plan B return to homeworking followed more recently by a change in government advice, there continues to be some confusion around hybrid working and how to make it best work.

Views on the future of work remain mixed

Covid restrictions are being relaxed and central government is calling for people to return to the workplace, but the views of workers are mixed on this.

Buildings require billions to reach climate targets

To meet climate change commitments, building stock investment must be three times higher than the current rate.

ESG: not a fad but an urgent priority

A new policy paper from the Institute of Directors sets out a range of ESG priorities for UK companies and organisations. 

UK CEOs lead on net zero

But a global survey shows that the level of commitment overall could be much higher.

Many companies not ready for workplace change

A new report finds that organisations risk losing out on key talent unless they improve the quality of their real estate and embed flexible working post-Covid.

EMCOR UK launches workplace app

AXIS is designed to enhance the workplace experience by seamlessly connecting organisations with their employees.

Vertas launches sustainable procurement policy

The Ipswich-headquartered FM business is committed to making environmental, economic and socially responsible purchasing decisions.

Mitie hits EV target early

The FM group has passed its target to convert 30% of its fleet to zero emission electric vehicles three months ahead of schedule.

Churchill and Penguin in cross-company mentoring

Churchill Group and Penguin FM are teaming up on a mentoring and coaching programme designed to develop their teams for success in 2022 and beyond.

Kingdom Cleaning joins Inclusive Companies network

The network brings together organisations leading the field in commitments to equality, diversity and inclusion.

Hybrid working: not easy for everyone

Research carried out just prior to the Plan B switch back to homeworking found many mid-market businesses struggling to implement hybrid working.

IWFM warns on worker welfare

As employees return to work following the holidays, many will not be returning to the office as they had previously expected.

Net zero: more talk than action?

Research from Veolia suggests that less than a third of UK businesses have a strategy for reaching carbon neutrality, despite growing environmental concerns.

BEIS sponsoring energy guide for SMEs

Standards body BSI is partnering with the Department for Business, Energy and Industrial Strategy, who are sponsoring up to 100,000 free downloads of a new energy management standard.

Net zero: businesses look to Whitehall for support

An Institute of Directors’ poll finds companies ready to work towards net zero but looking to government for financial support and guidance.

Two Sodexo women recognised as ‘ones to watch’

Aoife Wycherley and Deirdre Saunders have been recognised as role models in the third Women to Watch & Role Models for Inclusion in Hospitality, Travel & Leisure Index 2021.

Covid-19: back to working from home

Employers should be well placed for the Plan B change, says CIPD.

Atalian Servest signs mental health commitment

Created by the charity Mind, the Mental Health at Work Commitment defines six fundamental standards for a business.

Testing real progress on sustainability

Results of a global survey show that sustainability is now the top global business investment priority.

Majority of employers favour day-one flexible working

Over two-fifths of employers say they will be more likely to grant requests for flexible working after the end of pandemic restrictions than they were before Covid-19.

British Safety Council advises extra care

Employers should consider what extra precautions they should take in the run-up to Christmas, the council says.

Mitie secures top ESG ratings

The FM group has won high praise for its sustainability performance in recent days.

Sodexo launches accelerator lab

The FM services provider has partnered with innovation specialist L Marks to launch its innovation lab in the UK and Ireland.

Corps launches D&I initiative

The security services company has launched Corps Together, a campaign to improve equality, diversity and inclusion engagement across the organisation.

UKGBC launches social value survey

The survey is part of the development work for social value delivery guidance targeted at built environment practitioners.

Cleaning industry: a solution to staffing shortages?

Employers in the cleaning sector need to adapt to a rapidly changing workforce if they are to win the battle for workers.

Amey to implement employee-generated initiatives

Winners have been announced in a ‘springboard to net zero’ campaign, aimed at generating innovative ideas to help the business reach its net zero ambitions. 

Tech visionaries envision virtual workplace

British tech innovators PixelMax have outlined their vision for the hybrid work revolution and the future of the virtual workplace metaverse.

Hybrid working: companies grapple with change

As companies bring employees back to the office, they are also coming to terms with how to manage varying occupation levels, plus new needs and expectations.

Sustainable energy: business rates inhibit change

Property services group JLL is advocating a change in the regulations to encourage energy efficiency.

Workplace investment tool launched

The Return on Workplace Investment Tool is a calculator for determining the impact of workplace projects on organisational performance.

Senior execs focused on a hybrid future

Ipsos MORI’s latest Captains of Industry survey has found most expecting the pandemic to have a lasting impact on how and where people work.

ABM pledges funds for new apprenticeships

The facilities services provider has pledged £192,000 to enable small and medium sized businesses and social enterprises to reskill low paid Londoners.

HSE launches mental health campaign

Work-related stress and poor mental health risk becoming a health and safety crisis for Great Britain’s workplaces, the regulator has warned.

Amey targets supply chain relationships

Amey has embarked on an engagement exercise to understand how it can work better with its supply chain partners.

Fontana named on leadership list

Kath Fontana, managing director of Mitie Projects, has been singled out as one of 50 Kindness & Leadership Leading Lights.

CBRE takes on workplace change issues

The property services group has published two new white papers looking at the implications of change in how and where people work.

ISS joins mentoring initiative

The ISS Group has pledged to mentor 50 refugee women as part of a European initiative launched by the Tent Partnership for Refugees and the global non-profit Catalyst.

Walkers secures multiple certifications

The Essex-based cleaning and support services company has achieved certification under three ISO standards.

Employers retreat on flexible working concept

Commercial occupiers’ willingness to allow all employees the choice to work remotely fell from 39% to 26% between March and September 2021.

Sign blindness: the next post-Covid challenge

With more people making their way back to the workplace, academics and H&S experts are warning about ‘sign blindness’, a side-effect of over-exposure to new rules, warnings and safety notices.

Air quality: vacuuming makes a real difference

Against a background of growing concern about indoor air quality, one provider of sophisticated cleaning equipment launched research into whether vacuuming could be a ‘hidden’ weapon in the quality arsenal.

Net zero action: must do better

New survey results indicate that companies are not moving fast enough on developing policies and putting them into action. Nor is the government.

Ecoserv partners for net zero

The facilities services provider has teamed up with environmental consultancy RSK Group to support its journey to net zero.

Making net zero fun

To coincide with the first week of COP26, a business simulation games specialist is launching a new initiative to help companies engage with their workforces in the drive towards net zero.

Bidvest Noonan partners for employee engagement

The company is working with employee engagement and wellness specialists Wrkit in a move designed to enhance the wellbeing and engagement of its 27,000 people.

IWFM comments on Budget statement

Chancellor Rishi Sunak outlined plans to rebuild the economy and drive growth, as well as providing some detail on how the government will aim to achieve its longer term objectives.

Trends & Opportunities report online now

Our latest annual market review provides a unique look at the UK FM marketplace and how the industry is shaping up for the future.

Compass sets global net zero target

The world's largest food services group has announced a commitment to reach net zero greenhouse gas emissions by 2050.

Law firms facing up to change

Often regarded as amongst the most conservative business types, the UK’s legal sector is moving swiftly to embrace operational and market changes.

Investment in sustainability growing fast

New independent research has found more than half of senior executives predicting double-digit spend increases in 2022.

Sodexo in net zero commitments

Sodexo has laid out its comprehensive roadmap to net zero and decarbonisation of its UK and Ireland business.

Compass Cymru partners with homelessness charity

The Compass Group’s Welsh business has announced a new three-year partnership with the Welsh charity, Llamau.

Sodexo awarded hygiene verification

Sodexo’s team at Richmond, the American International University in London has received the Rise Safe label from Bureau Veritas.

EQUANS secures second sustainability award

ENGIE’s services operations have been awarded a Platinum EcoVadis medal for the second year running.

EMCOR commits to wellbeing in the workplace

The UK business is the first organisation in the world to be certified against a new BSI scheme based on the ISO standard for psychological health and safety.

Workplace: majority of staff expected back by year-end

But new research from the Chartered Management Institute also finds that many people will not return till next spring.

Hybrid working could boost social mobility

New research has uncovered another potential benefit of a more flexible approach to work and the workplace.

Compass moves on with buy-social campaign

A group of forward-thinking global corporations are using their collective purchasing power to open up their supply chains to European social enterprises.

ABM relaunches schools programme

The facilities solutions provider has opened year four of its Junior Engineering Engagement Programme following a year-long postponement caused by the Covid-19 pandemic.

Wellbeing: UK FM sector not doing enough

FM is not taking a strategic approach or taking enough specific action to address its responsibilities towards the wellbeing of individuals and the planet as a whole.

CBRE commits to net zero

The property services group has announced its commitment to achieve net zero carbon emissions by 2040.

Churchill wins silver for sustainability

The soft services provider has been awarded silver status for sustainability by EcoVadis.

Capita gets serious on net zero targets

The outsourced services group is putting in place a series of measures, including making all meetings screen-based by default.

White paper: business strategy in an uncertain world

The past 18 months or so have been amongst the most challenging in living memory, especially for services businesses.

RICS opens consultation on IBOS

The RICS-developed International Building Operations Standard is an innovative data-led standard that goes beyond the traditional ways of measuring building performance.

CBRE plans ‘next normal’ event

The property services group has announced plans for a thought-leadership event focused on ‘The Next Normal’ at its London HQ in October.

Covid-19: permanent shifts in the business landscape

Post-Covid changes are likely to bolster major cities outside London and boost UK productivity, as new work patterns stick.

Ecoserv creates dedicated sustainability team

The team will drive its environmental, social and community goals, says the facilities services group.

ISS signs up to UN women’s principles

ISS has signed the CEO statement for the UN Women’s Empowerment Principles, reinforcing its commitment to advancing gender equality.

Sodexo re-accredited as Disability Confident Leader

The accreditation is an external validation of the company’s commitment to promote the recruitment, engagement and development of people with disabilities.

Public sector procurement: could do better for SMEs

Over 90% of British SMEs think the public sector should do more to remove the tendering barriers they face when bidding for contracts.

Four, including Kath Fontana, resign at RICS

The Governing Council of RICS has published the results of an Independent Review by Alison Levitt QC, resulting in considerable fall-out at the Institution.

Mid-market focus on ESG: lack of senior support

Attention on environmental, social and governance issues is ‘incredibly high’ amongst mid-market business leaders in the UK.

Technology & FM: more information and training needed

A survey from property services specialist DMA Group has found that almost three-quarters of those working in the industry class themselves as tech-savvy. But there’s a ‘but…’.

Business: confidence rises, focus shifts

CEOs are increasingly optimistic about the outlook for their own business as their confidence in the global economy returns to pre-Covid levels.

Carillion: FRC issues formal complaint

The Financial Reporting Council has delivered a disciplinary formal complaint against KPMG LLP, a former KPMG partner and certain current and former KPMG employees.

Mid-market focusing on ESG

Almost one third of mid-market businesses say they face a high risk of losing business if they fail to act on ESG issues.

Employee experience driving IT investment

IT and workplace decision-makers are prioritising technology solutions that enhance employee experience and engagement despite ongoing budget constraints.

Flex, tech and wellbeing moving up the agenda

CBRE’s latest EMEA Occupier Survey provides good insights into thinking across this dynamic sector.

SWC goes carbon neutral

Specialist Window Cleaning, a part of the Incentive FM group, has become the UK’s first national carbon neutral window cleaning company.

Axil urges total waste management strategy

Waste management and recycling specialist Axil Integrated Services is calling on British manufacturers to reassess their strategies.

Amey lauded for Future Office Initiative

Amey Consulting has been presented with an Initiative of the Year Award by RoSPA, the Royal Society for the Prevention of Accidents.

Employers expect more flexible work requests

A new survey from Acas has found that half of employers in Great Britain expect an increase in demand for flexible forms of working post-pandemic.

Amey exceeds funding target for mentoring

Amey’s Secure Infrastructure business has raised over £300,000 for SSAFA, the Armed Forces charity, to support its mentoring programme.

EMCOR supports wellbeing at work report

The FM company was among a number of collaborators working with Business in the Community to produce the report.

Workplace expectations: trouble ahead?

Staff may be officially returning to the office, but if employers don’t offer the right working experience 60% will leave or become less motivated, according to new research.

SPIE UK shifts to EVs

The engineering services company has set itself the target of replacing 98% of its fleet with alternative fuel vehicles by 2025.

Floor captains: key to the future of the office

Specialist provider of tailored guest services Portico has launched a new white paper exploring the role of floor captains and the value they bring to the workplace.

M&A: a busy six months in FM

There seems little doubt that 2021 is shaping up to be a record year for activity in the UK’s facilities management sector. A new report provides some hard evidence.

Bidvest Noonan restructures

Following a series of acquisitions, the service provider has announced its investment in a new operating structure.

Robertson partners with environmental regulator

The three-year partnership will see the family-owned construction to services business support a green recovery in Scotland.

UKGBC to test social value framework

The UK Green Building Council has announced plans to work with eight partners to test its recently published Framework for Defining Social Value.

Pareto names social impact director

Emma Wilson will focus on developing the company’s sustainability initiatives and growing their community-based projects.

Trade bodies call for caution

Two engineering services bodies have stepped up their health & safety advice with the arrival of ‘freedom day’.

BSC launches new Five Star Audit for 2021

The British Safety Council’s Five Star Occupational Health and Safety Audit has been revised and updated.

Inspiration: people who’ve been there and done it

Reebok founder Joe Foster will be the keynote speaker at a special 90-minute online event to be held in September.

Ground Control accredited as a Living Wage Employer

The UK’s largest landscape and maintenance contractor has committed to paying its workers the real Living Wage.

Employees know what they want post-Covid

We’ve said it before and it remains true: one side-effect of the pandemic has been a steady stream of workplace-related research.

A snapshot of FM opinion

At Tuesday’s Workplace Futures conference we ran a series of polls to test views on some of the questions currently being considered and debated across the industry. The results are interesting, and occasionally intriguing.

Workplace Futures: return to the workplace

Yesterday’s conference could not have been more timely and on-target, addressing the needs of not just the FM sector but all those in support service roles.

Corporate occupiers grapple with Covid response

Global office occupancy rates decreased in June compared to May as organisations introduced strategies to tackle the resurgence in coronavirus cases.

TUC worried about back-to-the workplace plans

The TUC has written to ministers to raise urgent concerns about the government’s ‘back-to-work’ safety plans.

Workplace Futures hits a nerve

And ‘nerve’ seems to be the right word, as the build-up to Tuesday’s conference is uncovering a lot of nervousness in the workplace community as the focus turns to dropping Covid restrictions.

Redefining ‘Freedom Day’

Freedom Day shouldn’t signal a mass return to workplaces, but it could signal the start of greater freedom and flexibility in how, when and where people work.

Mitie passes ESG targets

In its newly published 2021 Social Value Report, the group sets out how it has passed all its environmental, social and governance targets over the most recent financial year.

Atalian Servest saves over 200,000 kilos of ugly veg

The FM group’s catering divisions have saved 227,366 kilos of vegetables from going to waste in the last 18 months.

Arcus awarded reduced carbon status

Arcus FM has been awarded the Carbon Footprint Standard - CO2e Reduced status for the entire organisation.

SFMI report defines sustainability roadmap

A new report explores the criteria used by the SFMI in its annual sustainability assessments, which will take place in the autumn.

New IOSH course on health and wellbeing

Managing Occupational Health and Wellbeing is a key addition to its course portfolio, says learning solutions provider International Workplace.

Budget shortfalls put sustainability at risk

Budget constraints and buy-in from senior leadership are the two biggest barriers to adoption of smart technologies.

Wellbeing climbs the corporate agenda

Workplace wellbeing will be more important to organisations than product and service innovation, according to research conducted by Bartlett Mitchell.

Slattery named D&I ambassador

Margot Slattery, ISS group head of diversity & inclusion, has been appointed global ambassador for diversity & inclusion 2021 by the All Ireland Business Foundation.

Salisbury set to become climate positive

The facilities management business has unveiled a plan to go beyond net zero and be a climate positive company from this year onwards.

Sodexo and Nestlé back Buy Social challenge

The Buy Social Corporate Challenge is run by Social Enterprise UK and brings together corporate partners from a range of industries with a collective ambition to spend £1bn on social enterprises.

Skanska building hits new WELL target

A flagship London office has set a new standard in sustainable workspaces by becoming the first in the UK to achieve WELL Platinum under the new v2 pilot scheme.

FM: career match for ex-military personnel

According to new research from Mitie, over two-thirds of people who served in the military and moved into facilities management found that FM roles were a good match for their skills.

Wates adopts flexible working

The company, which employs nearly 4,000 people across the UK, is encouraging them all to experiment with different working patterns that improve their working life.

Final edition of FM contract suite launched

The contracts are specifically for the procurement of facilities management services and aim to help identify best practice in the sector.

Business Moves Group restructures

The workplace change and relocation specialist has launched a new streamlined operating model.

Research: job quality still falling short

As Covid shines a new light on people, work and workplace, employers are being urged to better understand job quality and to focus on making work a force for good.

FM missing out on the promise of new technology

A recent survey of FMs has revealed some alarming contradictions in the industry’s approach to technology.

Living Wage: EMCOR UK signs on

EMCOR UK has been accredited as a Living Wage Foundation Recognised Service Provider.

Hyperautomation: a strategy to drive business growth

This could be the competitive differentiator that FM service providers need to win, and retain, new clients.

Sodexo appoints new inclusion head

Raj Jones has been named permanent head of diversity & inclusion at the UK & Ireland business.

2030 net zero commitment for ISS

ISS UK & Ireland has announced its new strategy to achieve challenging carbon emission reduction targets.

UKGBC launches sustainable solutions library

The UK Green Building Council has launched a new Solutions Library designed to address shared sustainability challenges and enhance collaboration.

BAM FM commits to Living Wage

BAM Facilities Management is now an accredited Living Wage Foundation Recognised Service Provider.

Mid-size firms plan to halve office time

A survey of UK mid-size businesses shows a clear shift towards long-term remote working.


EMCOR UK is the first facilities management company to join the Association for Key Account Management.

BESA welcomes wellbeing standard

The Building Engineering Services Association has thrown its weight behind a BSI decision to speed up the development of a new standard for measuring indoor environment quality.

Sodexo publishes ethnicity pay gap report

The move is voluntarily and marks Sodexo out as the first company in the hospitality and FM industry to do this.

Suppliers ready but need a plan

As Covid restrictions are eased, more organisations are thinking about the reopening of offices. Can they depend on their suppliers?

BESA calls for new ventilation standards

The Building Engineering Services Association is supporting a campaign to have current building ventilation regulations completely rewritten.

Sodexo forms modern slavery forum

Sodexo UK and Ireland has teamed up with its four largest strategic suppliers to highlight risks, share best practice and agree common commitments.

ISS publishes 2020 corporate responsibility report

The report details key milestones reached despite the challenges presented by the Covid-19 pandemic.

Compass names net zero leader

Compass Group UK & Ireland has followed up its public commitment to reaching net zero by 2030 with the creation of a new director-level role.

New normal: old ways won’t work

To succeed in a hybrid future, organisations must stop duplicating office-centric practices and shift to a human-centric model.

HSE: Covid spot-checks to continue

The Health and Safety Executive has confirmed that it will continue to carry out spot-checks and inspections on businesses over the coming weeks as lockdown restrictions are eased.

Confidence is back: UK FM looks towards growth

New research shows that overall confidence levels across the sector are pushing back towards the highs recorded early last year prior to the damage wrought by Covid-19.

Sodexo’s Harpreet Cheema named to leaders list

Cheema has been listed on the EMpower 2021 Ethnic Minority Future Leader Role Model list.

EMCOR launches Vision 10 framework

The framework aims to help leaders reassess and reinvent effective, people-centric and sustainable workplace strategies and cultures.

Mental health first aid programme for ABM

The facilities services provider has introduced a mental health first aid training programme across its aviation and business & industry divisions.

Office occupancy data shows slow return

Data captured by workplace technology specialist Freespace shows low, but rising, occupancy levels.

Workplace Futures July set to launch

Following the success of February’s virtual conference, this year for the first time there will be a second. July’s event, free to attend, will tackle the return to the workplace.

Compass commits to net zero by 2030

The commitment covers both its own operations and its value chain, with a programme in line with the Science-Based Targets Initiative criteria.

Responsible property management toolkit to launch

The toolkit is designed to be a practical guide to best practice in responsible property management for asset, property and facilities managers.

SFMI launches free Bitesize Webinar series

The FM industry’s sustainability benchmark is launching an educational webinar series to provide insights directly from professionals within the industry.

WFH: interaction remains high on the ‘want’ list

A poll run by ISS UK during Lockdown 3 found that 67% of respondents missed social engagement when working from home.

Eurest and 14forty partner with Mental Health UK

The workplace caterer and facilities management services provider are teaming up to back a campaign emphasising the benefits of taking regular breaks at work.

Forth emerges on the fourth

Building services group Royston unveiled a wholesale rebrand yesterday.

Buy-out for Greenzone

Independent waste management business Greenzone Facilities Management has completed a shareholder buy-out.

Directors look to future of hybrid working

An IoD survey of 600 business leaders has shown that over 60% of organisations plan to adopt hybrid working even after restrictions ease.

BESA backs pre-qual standard

The Building Engineering Services Association has become the first trade body to adopt a new industry agreed prequalification standard designed to cut red tape.

Hybrid working: lease terms may limit take-up

A survey of UK business leaders has found that many organisations may have to wait to adopt a hybrid working model because of being locked into a long-term lease.

Flexibility rising up the corporate agenda

‘Before’ and ‘after’ Covid surveys show growing flexibility in approaches to issues attached to work and the workplace.

Jones restructures with growth in mind

Jones FM has secured external funding for a share buy-back programme aimed at supporting organic growth.

Employers need a post-Covid new deal

Employment contracts and HR policies will need to be overhauled to create a ‘new deal’ for employers and employees reflecting changed ways of working.

Social value critical in supplier decisions

Three-quarters of UK businesses are prepared to shed suppliers that do not live up to their social values.

Johnson Controls partners with IWBI

The building systems specialist has announced a partnership with the International WELL Building Institute to promote global application of the WELL Building Standard.

Companies need support to achieve sustainability goals

Directors say they need more information about the way forward. They also worry about the costs involved.

Corps to provide female staff with free security protection

Corps Security is giving all its female employees free personal security protection to keep them safe following a rise in concern around women’s safety.

7.5m workers hope homeworking is permanent

Almost a quarter of UK workers are hoping to work from home all, or almost all, of the time once lockdown restrictions have lifted.

Mid-sized businesses back post-pandemic remote working

Just 5% of over 600 mid-sized businesses surveyed believe that full-time office working will be most effective for their people post-pandemic.

BCO calls for multisensory design

New research from the British Council for Offices argues that a multisensory approach to workplace design can help improve wellbeing.

Mitie offers workplace return advice

With the prospect of a return to the workplace climbing the corporate agenda businesses must adapt their premises to recover quickly, according to a new guide.

Coming back to a pest-free workplace?

The British Pest Control Association is urging companies to ensure they are compliant with legislation and their premises are safe, clean and pest-free as lockdown restrictions lift.

Employees willing to pay for hybrid working

The commitment to change is considerable. In a US study nearly two-thirds of employees said they are willing to pay for access to office space to support new ways of work.

Q3 commits to Living Wage

Q3 Services is now a Recognised Service Provider, supporting the Living Wage Foundation.

TUC warns on workplace safety

We must not drop our guard says General Secretary Frances O’Grady as Covid restrictions begin to be eased.

More than two-thirds want flexible working

Most workers in the UK want flexible working to continue, according to extensive new research from Microsoft.

New tools to prevent, reduce and manage stress

As more organisations begin to think about post-lockdown plans the Health & Safety Executive is urging employers to review stress-causing factors in work and workplaces.

WFH: more employers seeing increased productivity

The productivity benefits of homeworking have increased over the past year for some organisations, according to research from CIPD.

Technology survey launches

Where is FM on the tech curve these days: leading, keeping up, lagging? We want to hear from you to build a picture of frontline opinion.

Corps launches key holding solution

Corps Monitoring’s KeySafe service combines secure key holding with a nationwide network of service partners and state-of-the-art remote monitoring.

Workplace Futures white paper available now

February’s FM conference tackled the big topic of sustainability challenges and opportunities in a very well-received return as an in-person event.

Workplace Futures white paper available now

February’s FM conference tackled the big topic of sustainability challenges and opportunities in a very well-received return as an in-person event.

Derwent partners with SFMI

Derwent Facilities Management has joined the Sustainable Facilities Management Index as part of an ongoing commitment to improving environmental sustainability.

WRAP: a different perspective on the net zero journey

The environmental charity argues that focusing exclusively on energy is only half of the solution to tackling climate change associated with carbon emissions.

Climate change: FM favours quick wins

The UK facilities management sector does not possess a thorough, detailed strategic approach to combatting climate change.

Managing employee experience in a hybrid world

Covid-19 has transformed both the nature of work and the role of the workplace. A new report looks at how businesses can overcome the emerging employee experience challenges.

Homeworkers want help to cut costs and impacts

As research continues to show preferences for continued homeworking, the associated increase in household energy use is causing concern.

Incentive FM Group makes board appointment

Laura Phillips, director of group HR, has been appointed to the main board to boost the company’s focus on social value.

Sodexo and IUF commit to H&S priorities

The group has joined a global trade union federation for workers throughout the food chain in signing a declaration of intent on health and safety.

IWG sees the benefit of hybrid working

The group behind brands including Regus is seeing its market grow as companies begin to think about post-pandemic workplace solutions.

Shaping the future of work

As more employers begin to plan a return to the office, the shift toward a worker-centric model should be top of mind, says JLL.

Too many workplaces not ready for post-pandemic use

New research shows that workspaces currently on offer to a returning workforce are largely not up to scratch.

Data: what good is it really?

Data and its impact on the FM industry has been a hot topic for years. Yet many organisations still have questions. Around service delivery, around customer experience: does all that data really make a difference?

Compass plan to close opportunity gap

Compass Group UK and Ireland has unveiled an action plan to increase access to career opportunities across the UK.

Ground Control beats carbon neutral target

The landscaping and maintenance services specialist has reached its goal of achieving carbon neutral certification four years ahead of schedule.

New guidance on net zero carbon buildings

The UK Green Building Council has published guidance on the procurement of high-quality renewable energy and carbon offsets.

ISS UK reports lowest gender pay gap to date

The pay gap for ISS UK is currently the lowest it has ever been, at 7% on both a mean and median basis.

Workplace Futures slides and videos available

Full video coverage, as well as speaker slides, from February’s conference are now on the event website.

Workplace Futures slides and videos available

Full video coverage, as well as speaker slides, from February’s conference are now on the event website.

Sodexo marks International Women’s Day

The support services company is launching a series of virtual engagement events designed to help female prison leavers get back into employment.

Women of the built environment

Women on the built environment frontline are uniting this International Women’s Day to challenge the status quo and celebrate the vast impact women contribute to the sector.

UKGBC moves ahead on social value

The UK Green Building Council has published new guidance designed to help built environment practitioners define and deliver social value on their projects.

Return to workplace threatens environmental dividend

With the government revealing its roadmap for the lifting of Covid-19 restrictions, it is becoming clear that the green gains of the pandemic could be lost.

FMs confident and looking for growth

A poll of the more than 350 delegates at this year’s Workplace Futures conference provides good insights into what FMs expect to see over the coming months.

Mace sets out its path towards 2026

The group has overhauled its strategy to set out a vision of a more sustainable and inclusive business model that puts purpose at its heart. 

Lovett to chair CBI Public Sector Partners Council

ENGIE UK & Ireland CEO Nicola Lovett has been appointed to lead a key CBI standing committee.

FM business confidence survey opens

The annual FM Business Confidence Index survey, backed by Barclays and i-FM, will test frontline market views within this key UK industry.

Sodexo launches 2021 Social Impact Pledge

Sodexo UK & Ireland has stated its commitment to a series of pledges forming its ethical manifesto for leading the way to improve quality of life for society and the planet.

Covid vaccines and return to the workplace

The CIPD, the professional body for HR and people development, has published guidance to help employers navigate vaccinations and the return to workplaces.

Sodexo commits to apprenticeship transfer

To mark National Apprenticeship Week, Sodexo will transfer £800,000 of its annual apprenticeship levy to SMEs.

Businesses sceptical about the value of technology

Outdated attitudes amongst senior business leaders are at risk of jeopardising future business survival.

Axis launches Lobby Ambassador service

The new service features SIA-licensed front of house staff who also have 5-star hospitality skills.

Inspiring leaders at Anabas

Two senior executives at the corporate offices FM provider have been recognised with awards.

Mid-sized companies look to cut office space

Over a third of UK mid-sized businesses expect to reduce the amount of space they hold in the future.

Mitie's ESG status upgraded

Mitie has received a top score from Sustainalytics, one of the leading global environment, social and governance ratings agencies.

VINCI Facilities wins top award for sustainability in FM

VINCI Facilities has come out on top in the Sustainable Facilities Management Index 2020 E-Awards.

Mitie named top UK Employer

The group has been included on the annual list for the third year running.

IWFM and NEC plan new contracts

A new suite of facilities management contracts is due to be launched this month.

Corps goes carbon neutral

Corps Security has been awarded carbon neutral status after reducing its carbon footprint and offsetting unavoidable carbon.

Businesses warned on crisis of trust

Organisations face a crisis of trust this year if they continue to make workplace decisions in the dark.

Workplace change: communication guide offered

Magenta, the communications agency for the built environment, has launched a guide to help businesses to communicate better as many think again about plans for a return to the office.

Real estate and the Covid-19 pandemic

The corporate property world was already changing when the coronavirus arrived. The real challenge now is handling the new pace of that change,

Demand side response: hidden power?

A smart energy technology specialist has created a simple, online calculator that works out how much revenue a building could be generating from involvement in DSR.

ISS unveils new operating model

The group has also announced a refreshed strategy and a number of senior management changes.

FM: where is the strategic thinking?

A lack of long-term strategic thinking amongst FM service providers and their customers is limiting opportunities for substantial business and social benefits.

New report looks at pandemic productivity

Property advisors Avison Young looked into which elements of office-based and home-based working influence knowledge worker productivity.

Covid-19: new report focuses on consumer worries

One in 10 people have walked out of a premises because they felt uncomfortable about the risk of catching Covid-19, according to a report by facilities services provider phs Group.

Climate change: Mitie's leadership role confirmed 

Mitie has been awarded a new climate change score by one of the world’s leading environment, social and governance ratings agencies.

Derwent makes inclusive employers list

Derwent FM has been ranked 40th in the Inclusive Top 50 UK Employers List.

IWFM launches social value framework

The Institute of Workplace and Facilities Management has partnered with the Social Value Portal and National Social Value Taskforce to develop a new measurement framework.

Sodexo offers insights on disability and inclusion

Sodexo has published a report on the findings of a survey into the lived experience of employees and customers with disabilities.

Mitie on inclusive employer list for third year

Mitie has been ranked 10th in the list of Inclusive Top 50 UK Employers, marking the third year running it has been recognised in this way.

Cautious businesses hold back on decisions

Businesses across the UK are rethinking the role of the workplace in these pandemic-hit times, but many remain unwilling to commit to transformational change.

Infogrid raises $15.5m to accelerate growth

The company, founded in 2018, is set on "making the unfulfilled promise of scalable IoT a reality". And it is targeting FM in particular.

Covid-19 shaping technology investment

The smart building sector looks set to benefit from a surge of spending in 2021.

The key to tech in FM

A new report from the IWFM and Microsoft argues that partnering is the route to overcoming 'the technology barrier' and realising its potential to impact workplace performance.

EY pioneers hub & spoke model

Regus parent IWG will provide both a home-base and remote working sites for the business advisor’s Norway team.

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Sustainable buildings: visiting the future

April’s Intergovernmental Panel on Climate Change report offered a slither of hope that we can stave off the worst ravages of climate breakdown.

Creating workspace cultures to attract Gen Z

The chasm of generational differences between workers is widening with the general acceptance of new remote and hybrid workstyles.

Workplace: airing the big issues

Three years on since The Workplace Event was last held face to face, it made its long-awaited return to the Birmingham NEC this month. Craig Peters reports.

Why businesses should be investing in PropTech

As we begin to emerge from the Covid-19 pandemic, there is a heightened focus on employee health and wellbeing.

Social value: the impact of diversity & inclusion in the workplace

We asked Atalian Servest’s head of HR Sophie Ransome and head of learning & development Kelly Dolphin about their involvement at this month’s Workplace Futures conference.

Unlocking hidden talents through apprenticeships

Facilities management is facing a significant skills shortage. That’s not news: industry bodies have warned of a ‘demographic timebomb’ for years. Apprentice Simon Delmo reflects on the challenge.

Collaboration: one key to achieving sustainability goals

We recently spoke with EMCOR UK executive director marketing and business development Jeremy Campbell about his involvement at this month’s Workplace Futures conference.

Keep your energy bill in check

How to protect your business from unexpected energy price changes is going to be a serious issue in 2022. Pradyumna Pandit offers insights and advice.

What FM talent is looking for in 2022

It is clear for all to see that the recruitment market has been turned upside down over the past two years and candidate experience has changed significantly.

Workplace: the role of BIM and digital twins

Gary Watkins explains how businesses can leverage technology to make informed decisions about the workplace.

Staying on top of sustainability this Christmas

It’s easy to forget our sustainability practices when winding down for the end of the year, but the festive period doesn’t need to have a big impact on the planet.

FM market outlook: 2023/25

As outsourcing picks up pace in the UK, FM providers can look forward to increased business opportunities in the mid-term.

FM market outlook: 2022

As the country strives to look beyond the shadows cast by the Covid-19, Baskar Sundaram offers some insights on the coming year.

A future for hybrid working

In July Wates Group launched its post-pandemic office concept at its head office in Leatherhead. John Cartwright shares insights and predictions for the future for commercial fit-out.

Managing the return to the office: the legal sector

Most law firms have outperformed expectations on fee income, despite the pandemic. What is less certain is the way the sector is embracing hybrid working.

Putting food waste front & centre at COP26

COP26 has been big news for weeks, but the TV screens didn’t do it justice. It was vast.

Tackling the recruitment challenge

In recent months ‘shortage’ has become a key theme in all sorts of conversations, whether that’s doing the weekly shopping, planning a building project or looking to recruit staff.

What you need to know about ISO 45003

More and more organisations are, rightly, investing more time and resources into the mental wellbeing of their employees.

FMTech: PropTech’s big little sister

Until recently, in the FM community, only the PropTech startup ecosystem was getting clear attention. That is changing rapidly now.

On your bike

Pedal power is having a moment, partly inspired by the impacts of Covid-19. But, given the health and sustainability benefits, why shouldn’t that moment become permanent?

Branding: the edge in attracting talent

Ensuring that your company stands out among the many others in FM can put you ahead in recruiting from within the sector or beyond.

Making the case for better CMMS software

A recent report suggests that by using connected workforce platforms companies can improve workplace productivity by as much as 25%.

The race to net zero: what this means for FM

‘Net zero carbon’ is the latest catchphrase across the corporate sector. You’ve probably heard many interpretations of it, along with ‘climate positive’, ‘zero carbon’ and ‘science-based targets’.

Managing employee experience in the hybrid era

The past year has been tough on conventional wisdom. Covid-19 has challenged everything we think we know about the world, including the nature of work and workplace.

Managing fire safety compliance in turbulent times

Building owners who fail to comply with proposed new fire safety measures could be faced with unlimited fines.

The workplace: a major player in talent attraction & retention

Will Richards highlights three best workplace strategies to support talent attraction and retention in a post-Covid19 world.

Covid-19: driving technology change

Rodrigue Zbinden considers the recent increase in cloud adoption and how hosted security solutions can help to manage teams, facilities and operations.

Smart monitoring and sustainability

One of the fastest growing sectors for global investment in the past few years has been technology designed to make buildings smarter and more sustainable.

Technology: supporting the return to the office

In the wake of Covid-19, organisations around the world are rethinking space utilisation, employee engagement and wellbeing, sustainability and the overall real estate portfolio.

Getting flexible with workplace management technology

The only constant in life is change. Managing an office building in the 18th century would look a lot different to a 21st century workplace.

Using technology to create better user experiences

2021 will, we hope, see offices reopening and employees returning with new views on how they want to work. Technology has a crucial role to play.

Flexspace and the future of the office

Like many industries, the flexspace sector is facing one of its greatest challenges in the global pandemic.

Covid-19 and lift safety

Social distancing must have been one of the most used terms of 2020. Looking ahead to 2021 this same behaviour seems set to be a part of daily life for quite a while to come.

Moving in-house

Over the past couple of years King’s College London has been bringing previously outsourced services in-house. We talked to project lead Paloma Lisboa about how and why.

Ergonomics for a healthy, productive remote workforce

As we move towards the end of an absolutely tumultuous year, it’s clear that Covid-19 has had a deep and lasting impact on remote working.

Effective cleaning: the key to a safe workplace

This year has, without a doubt, challenged workplace and facilities professionals with a whole host of safety and wellbeing concerns.

Atalian Servest’s ONE project relaunched

Adversity sparks creativity: 2020 has certainly demonstrated this. We are all learning resilience in a year that has thrown challenges at us that we never imagined.

Lockdowns and tiers: what do they mean for FM?

Coming out of the second national lockdown in England and into a new tiered system has brought fresh challenges for the FM industry.

A smarter cleaning vision

It is hard to predict the long-term impact that Covid-19 will have on working practices in Europe and the knock-on implications for commercial real estate and workspaces.

Workspace design post-Covid

It's been a challenging year for facilities management on many fronts, and one more lies in the future of the office. We still need them, but what does FM need to do to ensure they are fit for a new future?

Keeping your premises Covid safe

In the facilities management sector, you have the hefty responsibility of looking after your premises and building users, whether these be staff, visitors, customers, residents or patients.

Smart makeover

Smart building technology essentially consists of a system of connected devices which can measure data from your building and transform it into usable insights and automation. The experts at Smarter Technologies outline some opportunities.

Spreading the word

One of the most frequently used words in facilities management must be ‘team’. But team-working requires information and a consistent flow is not an easy thing to achieve.

Controlling costs and improving productivity: 5 steps

Much has been said in recent years about technology in relation to how it is transforming FM, and recent developments have certainly accelerated both demand and adoption.

FM innovation: removing the capex barrier

There is an urgent need for innovation in FM, and in particular the cleaning industry, to improve performance in the midst of the Covid-19 pandemic.

The humble risk assessment

Amongst the many impacts of Covid-19 is this: everyone is talking about risk assessment.

Managing safety and risk in workforce transition

With the threat of the Covid-19 pandemic far from over, facility owners and managers need to stay up to date with the latest information, and stay flexible in their return-to-work planning.

Potential trends and changes to workplaces

In the final instalment of this series examining the return to work post-shutdown in the UK, Faegre Drinker solicitors look at the potential trends and longer term changes that the Covid-19 pandemic will likely have on workplaces.

Addressing the economic impact of Covid-19

In this second instalment in a series examining the challenges UK employers are likely to face in the coming months, solicitors at Faegre Drinker look at how employers can manage the economic impact the pandemic will likely have on many workplaces.

Returning to work post-shutdown

The Covid-19 pandemic and the resultant lockdown have caused a massive shift in the way we work. The experts from international law firm Faegre Drinker examine the challenges UK employers are likely to face in the coming months.

Why smart businesses minimise risk with smart detectors

Market research firm Gartner has predicted that in the internet of things marketplace building automation will be the segment with the largest growth rate in 2020, at 42%.

What happens after lockdown?

On Thursday 16 April, the UK government extended the lockdown by at least another three weeks. That’s not to say life will return to normal on early in May, of course. But, in the meantime, how should we think about this?

Inclusivity at the frontline

The LGBT+ in FM group supports colleagues from across the FM industry. Committee members got together to tell Fiona Perrin why reaching frontline colleagues with a message of inclusivity is so important.

Covid–19 and the UK facilities management market

As the economic implications of the global pandemic are becoming clearer, most FM businesses are scrambling to assess the impact on their top and bottom lines. Others are scrambling simply to survive.

Working from home: mixed messages, mixed success

Homeworking has rocketed up the agenda at many, if not most, organisations across the public and private sectors as covid-19 forces so much change. But the transition will not be easy for all.

Crunch time  for business occupiers

No matter the sector, be it technology, finance, retail, manufacturing or any other, virtually all UK businesses rent their HQ and operational premises under commercial leases. Scott Keown offers some timely advice.

Hail the clean, lean recycling years to come!

This year will witness the start of the glorious clean, lean years of recycling as any business that wants to embrace the green agenda in a meaningful way will have to re-examine how they manage their waste resources.

Dashboards: get your design right

The rise of technology within FM continues to advance. The advent of predictive analytics, the internet of things and smart technology are all disrupting the traditional approach to facilities management.

A moving experience

An office relocation is an exciting time for an organisation. Whether it’s as a result of expansion and growth, acquisition, or the consolidation of existing buildings into one new space, it's a chance for a fresh start in new facilities.

Data-driven design to stand the test of time

Getting your workspace right can be a game-changer for any business. But how do you know what style will stand the test of time? What will the workplace of the future look like?

Moving to business focused maintenance

The traditional one-size-fits-all maintenance approach uses interval-based inspection, planned maintenance and reactive repair. Alistair Clements makes the case for a better solution.

Productive, high-performing and healthy workplaces

Given what we already know, why isn't everyone making changes to create these, asks John O’Brien.

Access control: unlocking the business benefits

Rodrigue Zbinden considers the evolving role of access control systems and their benefits beyond the traditional use as a security technology.

The hidden threat to our workforce

FMs put wellness and the protection of the workforce right at the top of the agenda. So why, asks a new report, is no progress being made on the UK's highest reported workplace disease: hand arm vibration syndrome?

9 megatrends that every FM provider should know

Economic growth, globalisation, technological development... here are a just some of the megatrends that are shaping the future of FM, analysed by the experts at ISS.

What the office really means to a business

Increasing the cost-efficiency of a business, managing health and safety requirements, extending the lifespan of assets and monitoring and maintaining compliance all showcase the importance of facilities management today.

Smaller players with big ambitions

The latest in a series of i-FM features identifying some of the smaller, but growing players in UK FM.

Wellness and FM

The word wellness is everywhere. Type #Wellness into Instagram and you'll find 30 million posts ranging from bowls of green salads, to intense exercise routines, to bottles of activated charcoal. All with a collective 'shine' associated with good health.

When the lift doesn't go to the top

The subject of emotional intelligence seems to be everywhere, in bookshops, magazines and Twitter feeds. But how relevant is all this to workplace design and management?


The why, when and what: insights and updates from the LGBT+ in FM committee.

Bidding with the end in mind

Management guru Stephen Covey was always challenging people to think ahead and clearly define what they wish to achieve. He called it ‘starting with the end in mind’. Colin Dulson looks at what this idea means for FM.

Facilitating a unified approach to data compliance

Ian Osborne looks at the challenges awaiting facilities managers faced with the complexities of GDPR compliance.

Top tips to keep staff and premises secure

Darren Hyde offers a top-ten to ensure the safety of your people and property in a world where challenges seem to grow steadily.

Combining the power of people and data

UK-based government solutions provider KBR is no stranger to the facilities management market. A major partner to 20% of the British armed forces, KBR also takes on contracts where they provide a client-side and strategic role.

Ordering in: giving customers what they want

How can facilities managers help workers create better lunchtime habits? Nick Hucker has some observations about current trends.

The FM as data scientist

Is that a possibility, perhaps even a necessity? Paul Djuric looks at how ready the FM industry is for the arrival of big data.

Building innovation on international expertise

Phil Smith offers some advice on moving into, and benefiting from, international partnerships in a fast-changing FM sector.

Why you need fluid business continuity plans

Every industry is different, but even a small office environment could grind to a halt quickly without water.

Tech that protects our wellbeing

When technology works, it can help us be well and more productive, Graeme Hughes, MD of Innovise, tells Fiona Perrin; but watch out for those applications that can lead to more, rather than less, stress.

Contract lifecycles: plan for each stage

As FM contracts become larger and increasingly complex, contract teams find themselves working alongside other organisations as well as liaising closely with multiple internal customers. Colin Dulson offers advice on how to make this a success.

Is public sector outsourcing broken?

Outsourcing is taking the blame for 'poverty' employment conditions and exploitation. How did it come to this and what should our industry be doing about it? Fiona Perrin reports.

Trouble with outsourcing? It’s all in brand…

It's safe to say outsourcing has an image problem. It's become synonymous with short-term business practices and corporate irresponsibility. Thomas Went explains one strategy for addressing the problem.

Mental health first aiders in action

Bouygues Energies & Services UK has mental health first aiders across its business. Kamil Banse, senior HR manager, told Fiona Perrin about this key initiative to protect colleague wellbeing.

Small, medium and enterprising

We hear a lot about the big organisations in UK FM. But who are the rising stars and what makes them successful? Fiona Perrin talked to four of the challengers.

ESOS Phase 2: are you ready?

The compliance period for Phase 2 of the Energy Savings Opportunities Scheme is currently underway, with less than nine months until the deadline. Stuart Denton-Brown discusses how businesses can act now to make the process smoother.

Cracking the retail conundrum

The decline of the British high street has been feature of the news for some years now. One factor compounding the problem for retailers comes with their legacy estates. But there are opportunities for action, as Rob Marriott explains.

Making facilities management easier

The continuous evolution of FM methods and techniques has given rise to more efficient and cost-effective solutions in recent years. Shailendra Jain outlines developments in one key area of practice, FM apps.

Smart start for smart buildings

The benefits of smart buildings are well recognised but organisations in the public and private sectors are under pressure to focus their capital on other investments. Gary Thompson outlines a solution.

Solving the productivity puzzle

Leadership is what impacts productivity the most, but not enough attention is paid to it and anyway, asks Sion Davies, do we have the right calibre of leaders in the FM and workplace sectors?

Smart technology leads the way for cleaning

In the right environment, complete robotic cleaning could only be a year or two away. Alex Blake looks at the ways smart technology is changing the cleaning industry and calls for benchmarked standards on how it's being used.

Sustainability in FM demands holistic thinking

Active Workplace Solutions invited a select group of FM experts to discuss the critical components of sustainability and why the industry’s current challenges call for a reappraisal of what that word means. i-FM reports.

Building connections

How can facilities managers manage poor mobile coverage within their buildings? Sean Keating explains the challenge.

Are your service providers putting security first?

Knowing that your facilities are secure when outsourcing contracts is paramount. Caroline Hutchins outlines a five step approach.

Living wills are coming in facilities management

So embrace them now to get ahead of the game, say Derrick Tate and Farah Abou.

Great expectations

James Clark looks at what you should expect from a vendor when it comes to large electronic security system projects.

Productivity: new insight into an old problem

New UK research shows high CO2 concentrations in offices are decreasing people’s cognitive capability. John O’Brien explains the background to this and what the findings mean.

Why open standards are vital for the future of access control

John Allen explains how IoT enabled access control solutions can deliver security and business benefits for almost any organisation.

Efficiency: where does the money really go?

Resourcing in the world of facilities management certainly comes with its challenges. Juggling timesheets through multiple staffing agencies and a substantial payroll is without doubt an administrative headache.

A better answer to customer satisfaction

Gary Jones looks at how facilities management software can boost satisfaction levels and retain customers.

How tech is transforming property markets

Over the past five years, new tech has drastically transformed the way B2B and B2C businesses operate. Ritam Gandhi looks at what’s available now and what's on the horizon.

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The security sector: operating with a social mission

For decades the security sector has been trapped in what many may dub a race to the bottom.

Four ways employers can boost their people’s health

The role of an employer in helping to keep their people healthy at work is a difficult one, and one that can’t be achieved with a didactic approach.

ISS puts gender balance firmly on the agenda

Gender balance is one of the five pillars that underpin the company’s new Diversity & Inclusion strategy.

Time for change: how we can avoid neglecting assets

For any company that has been around for a long time, change can be difficult to accept. After all, why change the core of a business which has stood the test of time?

FM: the next generation

Simon Ball reflects on 20 years in facilities management: what’s changed, what hasn’t and what needs to.

A better way to outsource

‘Collaboration’ is a term often bandied about in corporate boardrooms, rarely offering any true substance or tangible measurements.

The future of FM is changing

Some companies are already showing that agility and the ability to quickly adapt to a new business environment is the key to success.

Work and the workplace: what employers need to know

Employment solicitor Daniel Zona offers some advice on the rules covering hybrid and flexible working and how they might change.

Reestablishing the customer journey

For many, September marked a return to the office. And a shock to the system for many, too.

Plastic: the forgotten pandemic

Last year the Covid-19 pandemic was, quite rightfully, at the forefront of all our minds. But we need to think again about our policies and practices.

CRM: essential to successful customer experience

In a customer-centric world, simply offering a service isn’t enough. The focus now rests on offering an experience that research shows drives over two-thirds of customer loyalty.

Improving customer confidence in FM

Facilities management has never had a higher profile, as FM has become a much-needed weapon in the fight against the coronavirus.

Sink or swim: COP26 and FM

The Paris Agreement was heralded as a worldwide achievement. With the next conference due this autumn, countries have a chance to be leaders or followers. The same is true for companies: how will FM react?

The current state of FM and where we’re headed

I recall 2015 and 2016 very clearly. Those were years when we thought we knew what the future held for work, the workplace and facilities management in particular. We weren’t quite right.

FM: time for a new approach

Jeff Dewing argues the industry has a watershed moment to address its issues and shares his manifesto for change.

Transformation spells opportunity for security

The past year has been very challenging for the security industry. The pandemic has caused massive disruption, but we can be proud of how our industry has supported clients.

Redressing the balance of power

For centuries, landlords have had the upper hand in the UK commercial property market.

Building a sustainable future in FM

‘Build back better’ has become one of the defining slogans of the past year. It needs actioning.

The power of female leadership

With International Women’s Day upon us, it is important to take a moment to reflect on the female leadership and resilience that has seen us through the pandemic.

Survival to revival: supply chains in the 'new normal'

Steve McGregor shares his company’s journey through the challenges and opportunities faced by the built environment sector over the past year.

Keeping company culture alive

Company culture is often discussed, but with so many organisations dispersed why does it matter now more than ever and how do we maintain it during these challenging times?

How can FM prepare to lead change in 2021?

Of all the disciplines within the wider property arena, facilities management is that most accustomed to change. But are we ready for the coming year?

Planning the return to the workplace

Another national lockdown presents a real challenge for many. But if it can provide the time needed to ready the workplace for a strong and safe return, it will be well worth the effort.

Why we need to rethink technology in FM

The facilities management Industry is going through an important transition period. And technology needs to be a part of that.

A thank you to everyone in cleaning services

Today, Wednesday 21 October, is Thank Your Cleaner Day, marking a special day of recognition for cleaning teams up and down the country and across the globe. This has come at an appropriate time.

Security: on the frontline every day

Thursday the 17th is Thank Your Security Officer Day, a Corps Security initiative timed explicitly to coincide with the international week of recognition, Security Officer Appreciation Week.

The power of working together

Mitie CEO Phil Bentley's four decades of work have left him with a few critical lessons learned.

The importance of supply chains for the sustainable business

Global giants Google and WWF turned heads this June after announcing the details of their environmental data platform, a joint initiative which aims to tackle harmful emissions and waste across fashion industry supply chains.

The joy of giving

As we continue to emerge from lockdown and ease back into our ‘normal’ routines, we should take a moment to reflect on the past few months. I’m sure I’m not alone in feeling like everything since April has been a bit of a blur.

Facilities management has to change

But are large, traditional deals like Mitie's acquisition of Interserve FM the answer, Guy Hewett asks.

Unlocking the FM deal market: Mitie & Interserve

On the 25 June Mitie announced its intention to acquire Interserve’s facilities management division following the signing of a conditional share purchase agreement.

The FM industry under the spotlight

The role of the facilities manager is evolving. The coronavirus pandemic has changed the workplace experience for companies in all industries, finance, retail and tech among them.

Perfect timing for a LATCO?

Maria Warner highlights how the waste sector has benefitted from a new hybrid business model in Oxford. Are there lessons here for FM more generally?

How do we get there from here?

Coronavirus has made futurists of us all. This pandemic is responsible for the most severe change to life since the Second World War and now organisations are scrambling to understand what the ‘new normal’ will look like.

Why hot-desking is the way forward

The government is wrong. Hot-desking is a good solution to get people back to work.

Returning to the workplace: a matter of consent?

The subject of returning to work is on everyone's lips at the moment, following the relaxation in England of restrictions to control the spread of coronavirus.

Returning to work: are we ready?

Over the next few weeks and months, buildings across the country will start to be reoccupied. A gradual process, this will nevertheless presents enormous challenges to many businesses.

Are we all ready for the 'new normal'?

As companies start to understand the huge impact of covid-19, having to work extensively just to survive the unprecedented landscape, leadership teams are also faced with preparation efforts for what happens on the other side of the pandemic.

Security in a time of uncertainty

As the country continues to deal with the coronavirus outbreak, security officers have a vital role to play in keeping communities safe and helping to keep critical national infrastructure going.

Time to build on what's been achieved

Despite the concerns about the economy due to the type of Brexit we ultimately get and more recently Covid-19, one of the constants is that the facilities management sector remains positive.

Employee wellbeing is non-negotiable

That a leading FM industry event, Workplace Futures, has wellness as its theme is testament to the growing recognition of this as a vital part of any business. But why is it so important, and how can businesses ensure their strategies are effective?

Balancing Brexit

The phrase 'business uncertainty' is becoming more prevalent as the implementation of Brexit moves into a more intense phase. Martin Reed, looks at the impact this is having both for his company and the sector as a whole.

The transformational journey to workplace 2030

In the year 2020, I am approximately 43 years into a career that has been more or less exclusively focused on corporate real estate. So writes Chris Hood, looking back in order to see forward more clearly.

Facial recognition: friend or foe?

The BBC's 2019 drama The Capture, about a young soldier accused of a crime he denies, feels particularly pertinent for these times of tumultuous politics and rapid technological advancement.

Women in FM

Recent research looking at women in facilities management relayed the disappointing finding that half of FM businesses in the UK have no female representation at board level.

Waste: hero or villain?

If organisations were to remove their commitments to recycling from annual reports, would they risk an adverse judgement? And how does this reflect on the role of waste management?

Putting social value into practice

The concept of social value, and the notion that businesses should be striving to improve economic prosperity, is not a new thing. As a marketing professional, I have been developing these themes for some time now.

Three things FM outsourcers should learn

A few years ago, I was fortunate enough to lead the UK financial and professional services outsourcing business for one of the world’s largest technology companies. We worked with some of the biggest banks, law firms and advisory groups.

How to stay on target in FM

When we work with clients on outsourcing projects, we’re often asked the same question: once my new provider is in place, how can I ensure they are delivering on everything agreed?

Survival of the fittest

The only thing that is constant is change: perhaps a fair observation for the wider facilities management and contract service industry in 2019. So what are the main influencers and disruptors of the moment?

The next generation of FM: which way forward?

The facilities management industry has been a place that's good for everyone. The slow and steady growth seemed guaranteed, and there was a well-known operating model for how to win. But the good times are over.

FM outsourcing: a bigger role for SMEs?

Active Workplace Solutions worked with online facilities management resource and insights provider i-FM to survey FM practitioners on the key issues, needs and opportunities they face today. The research provided some interesting insights.

Open plan offices: due for disruption

Received wisdom says that open plan offices are good for both employer and employee because they promote face-to-face collaborative working and, as a result, help harness creativity and improve teamwork.

Why we must support SMEs in the supply chain

SMEs continue to be undervalued and under-represented in FM. But they offer numerous benefits and it’s high time we offered them more support to enter and stay in the supply chain.

Too much focus on Gen Y?

Lately, there has been loads of copy dedicated to a very specific cohort of the workforce, namely millennials: their personalities, their requirements, what they’ll bring to the workforce and what employers shouldn’t expect from them.

Stepping up support of ex-forces personnel

The FM sector has a lot to gain by employing ex-armed forces personnel. But, the process of moving into a civilian role can be difficult. The Armed Forces Covenant ensures that those who have served are given a chance and treated fairly.

Freed from chains

For the FM industry to drive innovation and deliver the superior performance customers demand, we must lead a radical overhaul of FM service supply chains, says Andrew Wood.

How FM can help a struggling retail sector

Retail centres are feeling the squeeze as customers place an ever higher value on their shopping experience. Paul Thrupp argues that the time is ripe for FM to step in as a central component to reviving the retail sector.

Consciously tackling unconscious bias

Unconscious bias has been common parlance in the business world for some years, and it continues to be one of the most important issues for business to recognise and manage.

A new approach to sustainability in the built environment

Sunil Shah looks at the current practice of responsible business in the built environment and explains the collaborative approach that RICS is taking to create the new model necessary to transfer knowledge of sustainability through the property lifecycle.

Time for change in government outsourcing practice

On exactly the same day that yet another key supplier of services to the government ran into financial problems, last week saw a speaker from the Cabinet Office tell the Workplace Futures conference that "we need significant cultural change on all sides".

FM has an image problem

And that is what's stopping our future talent from joining what one student called a 'hidden industry'. Sienna Emanuel asked a group of students what we need to do.

Responsible FM

"May you live in interesting times" is a Chinese curse that we would do well to consider long and hard right now.

Mental health first aiders: a benefit for us all

Wednesday December 19th will see a debate in the Commons, pushing for the implementation of a mental health first aider in every workplace to help bridge the gap between mental health and physical health care legislation in business.

The advantages of hire for the FM industry

Carl Webb reviews the importance of considering whether a hired climate control arrangement makes more sense than a traditional purchase.

Showcasing values-based activity in FM and workplace

Today is World Values Day, an opportunity to think about the principles that are important to us and to act on them.

Outsourcing in the public sector: a social commitment

The Public Service Act (Social Value) 2012 puts social value at the heart of commissioning, ensuring that authorities consider the wider economic and environmental benefit that they can achieve when buying goods and services. The Act became law in 2013.

Mutually beneficial

Collaborations between facilities management membership bodies have happened before. So, what makes the partnership between RICS and IFMA any different?

Owning the data and the data agenda

The future is equal parts exciting and terrifying. New technologies are opening up a world of possibilities; but they are also raising real-world concerns, like who will use, manage and ultimately own the abundance of new data that is produced.

Cyber security: have you left a window open?

When it comes to cyber security, we are fighting a perception, potentially fuelled by the suppliers of stock photos, that hackers are fantastically smart, well resourced, highly (and predictably) motivated and dressed in hoodies.

Making technology work for FM

If technology is going to become an increasingly necessary and perhaps even an enhancing part of FM going forward, how do we ensure that this promise is delivered? Mark Hazelwood looks at some of the issues.

Passing the buck: responsibility and accountability for compliance

Who is really responsible for compliance in an organisation? This was just one of many questions recently posed at the latest BIFM Leaders' Forum panel debate hosted by Churchill Service Solutions in London.

Talking the industry up

I think it’s very easy to talk down the FM industry right now; but more than ever I am seeing a real movement behind positive change and some urgency in creating a conversation that elevates the perception of the value of what FM does.

Compliance: simpler than it sounds

Harrison Briggs discusses the ever-changing requirements around compliance in the built environment.

Smarter working

It has become an industry adage that FM needs to move up the value chain, developing stronger, smarter working relationships with its customers. This is vital to the health of not just the industry but of customers' businesses too, says Jeff Flanagan.

You can't handle the truth

That memorable line from A Few Good Men, a drama about two US Marines accused of murder, resonates with me every time I hear politicians speaking about the 'truth'.

What's the point of marketing in FM?

In these uncertain times, how can CEOs and managing directors hope to deliver shareholder value, drive long-term profitability and create stability for their businesses?

FM and the need for leadership

With the world changing fast this is an important time to position facilities management as the lead enabling function for positive progress in multiple aspects of our lives, from the workplace through to cities. Geoff Prudence argues for greater focus.

The demise of Carillion and what it means

Even before there was a Carillion, stretching back into the days of its Tarmac predecessors, this business was a pioneer of the facilities management industry. Now that it has crashed so spectacularly what should we take away from this sorry situation?

How ready for change is FM?

Could we be on the road to a completely new approach to buying and selling FM, something which might end the price-based tendering that has dragged the industry so much downhill?

Outsourced workers' rights: what does the test case mean?

The facilities management industry is familiar with the use of outsourced workers, of course. Currently, collective bargaining can only take place with the direct employer of those workers. Could that change?

The Elemental Workplace

The relationship between facilities management and the emerging discipline of Workplace has always been slightly awkward.

The secret to employee engagement

Graeme Hughes explains why the UK leads the way when it comes to keeping the workforce happy and engaged.   

Broadening the FM view

Considering how an environment makes employees feel and interact is key to creating business-supporting workspaces, says Jeff Flanagan.  

Experience counts

Anthony Bennett discusses the role of the service provider in the employee experience.

Energy management: making it work

Energy is on every FM's agenda. But actually achieving the goals of efficiency and cost reduction almost certainly requires some fresh thinking. Paul Lynch explains what's needed.

Smart talking

Jess Edwards explains how the right technology can help organisations communicate better while saving time and money.   

Closing the gender gap in engineering

Engineers are everywhere: from creating new cars to designing prosthetic limbs, and of course throughout FM. But the industry is currently facing a challenging skills shortage.

Brexit: final straw for the industry's recruitment crisis?

There has been talk of a skills shortage and recruitment crisis in the FM sector for some years. Guy Pakenham looks at how the emerging political situation changes the discussion.

The FM onion

Simon Iatrou looks back at some of the highlights from this year’s RICS FM Conference.

Managing FM in an agile workspace

Agile working is a hugely popular trend in workplace circles, but how exactly does it look in practice? Ravi Bhatnagar unpacks some of the key issues around the concept for facilities managers.

BIM means us too

There's no escaping the fact that FMs are part of the government’s BIM drive, says Kath Fontana.

The case for holistic thinking

As human consumption nears a pivotal moment, George Adams explains why the built environment has a huge part to play in the fight against social and ecological disaster.

Low cost improvements for workplace productivity

The Stoddard Review argued that an effective workplace can improve business productivity by as much as 3.5%, potentially contributing billions to the UK economy. But this largely depends on employees being able to work more productively.

The Apprenticeship Levy: challenge or opportunity?

Today, the UK's first ever Apprenticeship Levy officially comes into force, meaning 22,000 businesses will be liable to pay 0.5% of their annual wage bill into the fund. Andy Donnell offers a view of what this means.

Using technology to ensure compliance

The property and facilities management sectors are often slow adopters of innovation, even when it offers significant benefits and is straightforward to implement.

Business rates: how can FMs help?

Despite an optimistic defence from the government and a promise to alleviate pressures on smaller firms, there has been a highly negative response from a large number of businesses to the long awaited new business rates, which come into effect in April.


I've wanted to write this piece for a while. I suspect it'll annoy a few people. But I need to get it off my chest.

Disruption in FM: competing in a Google world

Colin Kenton explains why the FM discipline needs to scenario plan for the future of work and create the flexibility to deliver services in uncertain times.

Scrubbing up on security

Are the personnel who clean your facilities really who they claim to be? There may be more chance that they're not than you think. Security vetting needs to be improved across the professional cleaning industry, says Chris Parkes.