The facilities management recruitment specialist has announced a new management structure to implement its plans for future growth.
What's on the agenda for the coming year? FM never stands still for long: we want to hear about your workplace plans. And we have something to offer in return.
Ten trends, all in play now, will shape the commercial real estate industry in the coming year.
The workplace of the future will be versatile and hybrid, focusing on employee-centric solutions, according to a global survey.
A new report identifies the trends that will have an impact on organisations, work and workers.
The workplace experience app will initially be available at the construction management group's global headquarters in London.
The family-run cleaning contractor has been recognised for meeting rigorous social and environmental standards.
The Wates Group has committed to each of its business units achieving Living Wage Recognised Service Provider status within five years.
The company says its playbook provides a step-by-step guide to reaching net zero carbon emissions.
RICS has launched its latest quarterly survey designed to gather information on current and emerging trends across FM.
A new report from Deutsche Bank suggests that the answer should be yes, bringing a new dimension to discussions about what the 'new normal' might look like.
Compass Group UK and Ireland has been awarded Recognised Service Provider status by the Living Wage Foundation.
Data from Leesman's ongoing home-working study of more than 145,000 workers has revealed that a significant number of employees feel disconnected from their colleagues and their organisation.
Amongst everything else Covid-19 has impacted, there's the journey to work. Whether travelling now or at some point in the future, that journey may well need a rethink.
Older home-workers are showing a significantly greater preference for returning to the office than their younger counterparts, according to new research.
The four-day festival showcasing how world-leading organisations are navigating the challenges of 2020 is set to provide virtual delegates with a window into multiple work strategies.
Over a third of business leaders are considering downsizing their primary office space and shifting towards smaller satellite offices.
The Facilities and Construction divisions have taken delivery of the first tranche of Polestar 2 electric vehicles.
The FM group has signed the Race at Work Charter as part of its new diversity and inclusion platform and its commitment to race equality.
Procurement organisation and social enterprise Fusion21 has announced the launch of its national Workplace & Facilities Framework. It is now inviting bids from interested suppliers.
The region’s supply market saw a strong pick-up in recent months, though much of that was powered by new IT outsourcing contracts.
Mitie was presented with the ‘Green Fleet of the Year’ award at last week’s Business Car Awards 2020.
The company has partnered with Generation Success to help empower 40 young people to achieve their career aspirations through a 14-month mentorship programme.
Forward Together has been created to support, mentor and help up-skill members of the team who have been made redundant or face the prospect of redundancy.
The construction to services group says this is set to become an annual thing.
The specialist security services provider has launched a ‘working in the new normal’ service review offer for new and existing customers.
The hard services company RFM Group is rolling out a new cloud-based mobile workforce management system.
The facilities services group has appointed Qube Learning to support its strategy to upskill, develop and retain staff.
It could be, says a new report, at least for many UK occupiers facing an uncertain future and needing an alternative to traditional corporate accommodation.
An extensive report on the future of the office and office workers in the UK confirms that the seismic change in the way people work now is here to stay.
The FM group has launched its 2020 Social Value Report, which includes targets described as “industry-leading” for environmental, social and corporate governance performance.
The rating secures the group's position in the top 1% of assessed companies for the second year in a row.
The new industry code of practice sets out high-level steps to bring transparency and consistency to the facilities management procurement process.
As organisations struggle to plan the way forward amidst a national increase in Covid-19 cases and changing government advice, good hygiene in the workplace has never mattered more.
Organisations could be caught up in a matrix of pain if they do not carefully manage the new realities of hybrid working.
Brand is important in facilities management: 90% of FMs rank it as a key factor when buyers are procuring services.
For a whole series of reasons there is change underway in the property world, but underlying this is a more fundamental question: what is property actually for?
The initiative is designed to give all employees a voice, promote individuality and drive the company's approach to diversity and inclusion.
The long-running conference series will be back, in virtual form, with a strong programme on 15 October.
David Emanuel writes: our professional institutes and associations need to react to market change just as quickly as do commercial businesses.
Research with a sample size of more than 125,000 workers shows that the home is outperforming the office in some fundamental areas.
Templa is the software company behind TemplaCMS and the leading financial contract management system for cleaning contractors in the UK and Australia.
The great pandemic work-from-home experiment has proved, broadly, a success. But a quarter of such workers express some concern about their mental wellbeing.
New research from the CIPD shows the shift to home-working over the lockdown period has been a positive experience for most employers.
The facilities management company has launched The Art of Brilliance training to support its workforce in weathering the Covid-19 storm.
Mitie has awarded an extra day of holiday to more than 25,000 frontline non-management staff.
The support services group has issued a broadly positive trading update on FY2020, coupled with news of actions taken.
As Londoners start to return to the city, flexible space providers are seeing some clear trends emerge.
The soft services specialist has refreshed its brand and repositioned to reflect the changing face of the workplace a decade after the company was launched.
The i-FM Facilities Management Brands Survey is back following a two-year pause. And with the challenges the market is facing now the timing couldn't be better.
The service provider's JointForces@ISS employability programme has been singled out for praise in the recent Responsible Business Champion Awards.
The company is switching to a sector approach to ensure it is best placed to continue to support its clients while maximising opportunities in key markets.
More than two-thirds of UK CEOs believe there will be a shift towards low density office usage as a consequence of the Covid-19 experience.
The standards organisation has refreshed its 'single-source' safe working guidance, coupling it with a planned webinar on implementation.
A property consultancy has launched an online service to help organisations determine what their occupancy requirements will be in preparation for employees returning to the office.
Remote working may be an increasingly popular idea, but currently UK flexible office providers are seeing much lower levels of occupancy than elsewhere in Europe.
The facilities management company has secured recognition on 15 of its in-house training courses.
Fixed-price contracts for industrial and commercial businesses are about to get much more expensive, and likely far less 'fixed' than consumers believe.
Independent business and industry caterer Houston & Hawkes has become a Living Wage Employer following accreditation from the Living Wage Foundation.
The group's workplace experience design consultancy, Wx, has launched a connected building management solution that supports organisations' return to the office.
Almost nine in ten UK CEOs see a permanent shift towards more remote working coming out of the Covid-19 experience.
The strength of its sustainability credentials has seen the FM group maintain its position in the FTSE4Good Index Series, following a June review.
Its new strategic purpose aims to re-imagine the potential and positive impacts that the UK facilities management sector can bring to the workplace, the environment and society.
The Middlesbrough-headquartered Thirteen Group says it is transforming its FM services with a new workforce management system.
The technology group's patented Proof of Identity solution has been selected by NOCN Job Cards for new smart ID cards for the Construction Plant Competence Scheme.
The facilities services group has announced the renewal of its Corporate Covenant, which has been validated for a further five years as a Gold award holder.
The company has been recognised as one of The Times Top 50 Employers for Women in 2020, its seventh consecutive year on the list.
Eric Wright Facilities Management has launched a digital transformation programme across all areas of its business.
PCS has brought its claim for improved pay and benefits into a single package for the outsourcer instead of the previous contract by contract negotiations.
A report from property advisors JLL concludes that the pandemic working-from-home experiment is forcing companies to re-imagine the future of work and question the purpose of the office.
Pandemic lockdown or not, the key to good performance, and to success for every business, is employee happiness powered by autonomy.
A new report from the Sustainable Facilities Management Index has set out how the FM sector can assist in a post-pandemic recovery.
The group's Secure Solutions business saw a largely flat performance for the six months ending 30 June, not bad in a pandemic-struck world.
Altuity, the maintenance, facilities and asset management software company, has launched a new partnership with consultancy BenefitFM.
The catering and support services group has joined a handful of companies that do not plan to take the government's jobs retention bonus.
The Wates Group has unveiled a series of organisational changes designed to intensify its focus on the opportunities it sees across its markets.
The Prime Minister's call for employers to begin bringing people back into the workplace in August has drawn another cautious response.
New statistics from a premium workspace provider suggest that the main concern for businesses post-lockdown is whether employees can get to and from work safely.
The property services group is collaborating with a leading inspection, testing and certification company to help building owners and occupiers confirm their spaces are clean and safe.
UK construction could soon be on the verge of a fundamental shift towards value-based decision-making involving all key stakeholders in a project.
The trend towards workplace mobility was not created as a result of the pandemic, but it was certainly accelerated by it.
The independent benchmarking service has launched a working from home wellness assessment tool to support businesses and employees.
The pandemic has highlighted the critical role of cleaning activities as never before. Effective management is equally important.
The fast-growing safety and compliance group has added contractor management services to its portfolio.
The new offer aims to support strategy development for a post-Covid environment, while building for a resilient and sustainable future.
Design and engineering consultancy Arcadis has been awarded £50,000 to help in developing advice on the return to work.
Bartlett Mitchell has launched a web-based Covid Info Hub, a portal providing access to support and information ahead of the reopening of the hospitality sector.
New research commissioned by IWFM has found that the number of employees who do not want to return to the office has nearly doubled since the start of the lockdown.
The Health and Safety Executive is calling for businesses in Great Britain to make sure they are Covid-secure as more sectors open their doors.
Working in partnership with the Living Wage Foundation, the IWFM has published new guidance on the real Living Wage.
CBRE GWS has joined the Buy Social Corporate Challenge, a ground-breaking initiative led by Social Enterprise UK.
A new white paper published by the Sustainable Facilities Management Index provides FM organisations with a framework that can help propel them to leading sustainability status.
One unexpected side-effect of pandemic lockdown has been a steadily growing file of surveys carried out to uncover experiences and views. A number of these point towards a significant divide about the future of work.
Getting the workplace ready to reopen is a complex challenge and, happily, there is plenty of advice available. Ensuring the business itself is ready for reopening is a different challenge altogether.
With frontline employees hard up against it throughout the pandemic, their financial wellbeing has never been more important.
The business advisors and the software group are moving their collaboration to 'the next level', with the signing of a partnership agreement.
The UK Green Building Council has charged a new task group with developing a definition of social value for the built environment sector.
That's the conclusion of a survey of building occupiers carried out by CoreNet Global, the corporate real estate professionals group.
SFMI, the Sustainable Facilities Management Index, argues that the FM industry should be a pioneer of sustainability. It will set out its case on 2 July.
Property services group Savills has published the results of a survey of its clients, and it is clear that change is on the cards.
The facilities management firm has partnered with Wagestream to enable colleagues to access up to 50% of their pay as it is earned.
Raj Verma, Global Senior Vice President, Human Resources, Corporate Services, has, for the third consecutive year, been listed in the EMpower 100 Ethnic Minority Role Model List.
Satvir Bungar, Managing Director & BDO's Head of Facilities Sector M&A, has been recognised in this year's EMpower Ethnic Minority Role Model List.
Corps Security CEO Mike Bullock has been appointed to the Living Wage Foundation's Recognised Service Provider Leadership Group.
The Churchill Group has launched an advanced version of its award-winning Cati software featuring Covid-19 functionality.
Trust, social cohesion and information sharing are the areas most potentially vulnerable to damage when people work virtually.
These moves are entirely consistent with the group's ambition to be the best-managed business in its sector, says chief executive.
"Covid-19 has presented an unprecedented challenge to all professionals involved in managing and maintaining buildings."
71% of UK businesses are planning to permanently adopt flexible and agile working practices post the Covid-19 lockdown.
If the weight of opinion in survey research is a reliable indicator, there's no way the UK is going back to pre-Covid patterns once lockdown is lifted and 'normal' returns.
The company's Bounceback Innovation Challenge aims to develop solutions that will help the industry better cope with challenges posed by the coronavirus.
Matthew Brabin, CEO at ISS UK & Ireland, has been named the Overall CEO Winner in the British Safety Council 2020 International Safety Awards.
The Outsourcing Playbook, designed to ensure that government and the private sector work together well, has been revised and updated.
The group is partnering with Bureau Veritas, the testing, inspection and certification specialist, to introduce a hygiene verification label for its procedures and services.
Last week's World Environment Day provided the opportunity for the group to reiterate its commitment to work with employees, clients and suppliers for a more resilient and green economic recovery.
To mark last week's World Environment Day, Derwent FM signed up to The Climate Group's initiative on efficient energy.
What impact has the pandemic had on learning and development in FM? That's the question that learning provider International Workplace is seeking to answer for a key conference this month.
Jane Farrell, Sodexo's head of security for UK and Ireland, is only the seventh women to be admitted to the Register since it launched in 2011.
With new business opportunities in short supply, turnover generally on a downward slide and the prospect of redundancies looming, UK FM companies have a lot to worry about. But some see positives on the horizon.
The company says a major restructure of the business is part of its preparation to lead the move to a more advanced FM industry as the UK comes out of lockdown.
Lockdown has seen pollution levels drop, skies grow clear and roads teeming with bicycles and pedestrians rather than the usual rush hour jams. What does that mean for the overall picture of energy consumption?
Technology firm MyTAG has developed a new system to help companies ensure the safety and cleanliness of office spaces as employees return.
The results of a global survey on working from home during the pandemic point toward a shift from office-based to a "total workplace ecosystem", balancing office, home and other locations.
The UK's National Standards Body has published new safe working guidelines to help businesses manage the return to work and the reoccupation of their facilities.
Almost three-quarters of employees (70%) working in financial services rate their working from home experience as positive, according to a new survey from Deloitte.
Sodexo is committing to a clinically-informed approach to the development of new protocols and standards, supported by the newly appointed council.
KPMG, the advisory group, has joined growing calls on the government and business community to put the green agenda at the heart of economic recovery plans.
A survey of HR professionals finds almost two-thirds prioritising employee experience more highly now than before the coronavirus outbreak.
Rumours of the demise of the office are much exaggerated is the predictable conclusion emerging from research commissioned by the British Council for Offices.
'Rise with Sodexo' has been designed to support clients in meeting health, operational and confidence challenges when reopening workplaces.
A UK-based technology company providing workplace sensors, digital signage and data intelligence has launched a social distancing solution to support businesses with the phased return to work.
The security, cleaning and front-of-house services provider is supporting the pledge's goal for businesses and universities to help employees, customers and the community during the pandemic.
The food and support services group has released half-year results and at the same time launched a major equity fundraising initiative to cut debt and boost its finances.
The catering services group has completed a refinancing and fundraise with its existing lenders and shareholders.
Most companies plan to take a gradual approach to bringing employees back to their workplaces as governments begin to lift restrictions tied to Covid-19.
Last week we launched a quick poll of the FM community, asking if people were looking forward to returning to their usual places of work. There's a lot of ambivalence out there, and the reasons for that hold some lessons for us all.
RICS is currently gathering insights into how the facilities management sector is reacting to the challenges of the Covid-19 pandemic.
The company has announced that it will redirect funds from its annual bonus scheme to a special fund that will reward frontline staff who have worked through the Covid-19 pandemic.
Compass Group UK & Ireland's healthcare division has announced that it will be paying all its frontline employees, who support the NHS, the equivalent of the NHS Agenda for Change rate of pay.
The specialist FM consultancy and interim management organisation has pooled the expertise of its team and its associates to produce a guide to preparing buildings for safe occupancy following lockdown.
The property and facilities management services company is deploying a new mobile app to track the health and wellbeing of its remote workforce during the Covid-19 crisis and beyond.
The UK HR body says employers should not bring their people back into the workplace until they have taken all practical steps to ensure employees feel safe
As lockdown measures begin to ease, many UK office workers are concerned about going back to the office. But working from home isn't perfect either.
A series of publications aim to offer practical guidelines to make workplaces as safe as possible and give people confidence to go back to work during the pandemic.
ISS UK & Ireland has published its Corporate Responsibility report for 2019, highlighting achievements in cutting single-use plastic consumables and raising funds to support water and sanitation projects in southern Africa.
Simply Solutions, the London headquartered facilities services provider, has stabilised its position with the help of a £250,000 Coronavirus Business Interruption Loan.
The soft services group has added a new app to its digital platform, designed to monitor signs and curb the spread of the coronavirus.
The tech companies are teaming up to provide a new solution for how facilities staff work and get paid.
If so, you are not alone. Over 40% of employees share that feeling because of Covid-19, according to a new survey published by the CIPD.
The facilities services group reports that, despite pandemic impacts, revenue increased by 2.4% year-over-year in Q1 2020.
Corps Security has joined the return-to-work services market with the introduction of new tools to support organisations as they look towards 'business as usual'.
As the lifting of some lockdown restrictions is reviewed by government, Mitie has published a return-to-work guide for facilities managers.
The independent cleaning and support services company has developed an online hub to share information in support of a return to the workplace.
A new CIPD survey of 1,000 employers highlights a need for furloughed workers to be able to work reduced hours.
The coronavirus lockdown is causing lasting changes to the way UK companies operate, new figures from the Institute of Directors suggest.
The UK Green Building Council has published new guidance aiming to de-mystify the practice of measuring the social value of buildings and places.
Workplace design experts are predicting the pandemic could prove a major challenge to the future of hotdesking.
Screens to protect receptionists, touchless unisex toilets and reduced occupational density are all likely to be features of the post Covid-19 workplace.
We have two research projects underway: one in preparation for World FM Day and a second looking into the realities of today's FM business operations.
The International Facility Management Association has been working around the clock, it reports, to provide timely, topical resources for FMs facing the challenges posed by the coronavirus outbreak.
Compass Group UK & Ireland's specialist provider of catering to the education sector has launched a partnership with the youth sports charity, supporting 11-25 year olds.
Sodexo has signed the C-19 Business Pledge created by former Cabinet minister Rt Hon Justine Greening and entrepreneur David Harrison.
We began the year in an optimistic mood, writes BDO's Satvir Bungar in the firm's latest update on merger & acquisition trends in UK FM.
Businesses can do much more to cut carbon and save costs during the covid-19 lockdown, according to an analysis of 300 buildings.
A sector that is too often overlooked or relegated to 'commodity service' is playing a critical role in the battle against the covid-19 outbreak. What does FM itself need and how can it access that?
Incentive FM has become nationally accredited on the Community Safety Accreditation Scheme.
The UK Green Building Council has published two new implementation packs to support project teams in applying circular economy principles.
The independent benchmarking service for the facilities management industry has launched a workplace hygiene programme in response to covid-19.
Companies globally have been forced to take extreme measures to change the way they operate during the covid-19 outbreak, and this has reduced carbon emissions by a quarter.
If you are at the small end of the scale and need help with work management and scheduling this may be the solution for you.
One commercial side-effect of the covid-19 pandemic appears to be growing numbers of business owners looking for an exit strategy.
We have been talking to a range of service providers about their experiences of what covid-19 means for their businesses right now.
Facilities management outsourcing in the corporate sector accounted for 61% of overall UK FM market value in 2019, up from 58% in 2015.
The successful LGBT+ in FM group has stepped up to provide community support during the coronavirus crisis.
The services-to-government group has become the latest business to declare trading conditions too uncertain to allow any confidence in near-term performance.
The services group has launched a €30m programme to assist employees impacted by the covid-19 pandemic.
The theme of this year's Workplace Futures conference was wellness and FM's role in supporting and enhancing that for individuals, organisations and their communities.
Employers need to act now to help prevent their employees from being at serious risk of mental ill health during and after the covid-19 pandemic.
The national standards body has made a suite of risk and business continuity standards available to help British businesses navigate the challenges they face as a result of covid-19.
The construction and services group says that trading from the beginning of the year is in line with expectations but it is moving forward with changes in the face of continuing uncertainties.
Carlisle Support Service employees working on its Northern Trains contract will be paid the Real Living Wage from 1 April.
The catering and support services group has announced new measures to recognise the exceptional efforts of its people and to support its communities during the current crisis.
Restricting its view to current impacts only, the outsourcing group says it is seeing a mixed picture but at the same time looking at some longer term preparations.
In light of the coronavirus pandemic, the company says it is looking inward to ensure employees are being as well cared for as possible.
The workplace assessment specialist, backed by the Royal Institution of Chartered Surveyors and the International Facility Management Association, has launched a fast-track initiative to look into the impacts of covid-19 on FM and real estate.
Property professionals have come together to back a dedicated website for offers of space, supplies and support that will help in fighting the covid-19 epidemic.
Following the publication of the key worker list last week the government has been on the receiving end of appeals to add further disciplines, initially cleaning and security and now FM.
With thousands of people now working from home or prevented from travelling, many commercial buildings are moving into shutdown mode.
The Cabinet Office has published guidance for public bodies on payment of their suppliers to ensure service continuity during and after the current coronavirus outbreak.
The Institute of Workplace and Facilities Management has published a round-up of advice for FMs faced with issues raised by covid-19.
The latest benchmarking report from the Better Buildings Partnership shows a continued fall in commercial property energy consumption.
The facilities services provider has struck a deal with ESO Capital Partners to become a minority investor in the business.
The services group is warning that operating profit in the second half of the year will be significantly lower than expected.
Figures released by the workplace analysis firm Leesman suggest that the UK is one of the least prepared countries to weather a mass homeworking strategy.
Sitemark, the independent benchmarking service, has released a free workplace risk assessment tool in response to the coronavirus outbreak.
With developments coming fast, anyone who feels overwhelmed by the flow of information, advice and opinion could certainly be forgiven. There are several good basic sources applicable to the workplace.
The security services group has reported an uplift in revenue but matched it with a slump into loss for the 12 months of 2019.
The company says it is now offering industry-leading benefits to staff after committing to making a number of significant changes.
The latest quarterly sector-wide Building Engineering Business Survey shows that payment conditions in the industry remain poor, with the majority of public sector work being paid for after more than 30 days.
The revision reflects significant changes in the environmental conditions we are exposed to and advances in our knowledge of how these affect our health, comfort and cognitive performance, CIBSE says.
First-half results show the construction and services grow pushing up operating profit even as revenue fell.
Twenty 20 Capital has made a "significant" investment in facilities management and recruitment group Cordant, as it looks to expand its presence across the recruitment sector in particular.
A new study by Cranfield University investigates the workplace safety and health challenges that arise specifically from outsourcing.
Almost half of British boards expect Brexit to damage their businesses, according to a Financial Times-backed survey of the FTSE 350 companies.
Full-year results for 2019 show organic growth of 7.1%, close to double the previous year, with the second half rising to 8.1%.
The support services group has reported a significant uplift across key measures for 2019.
Churchill's new WellMe initiative is a comprehensive internal programme aligned with its core value of 'do the right thing'.
Uncertainty is continuing to plague senior executives, with many increasingly concerned that the assumptions underlying their corporate strategy may prove to be wrong.
The independent catering and hospitality business has announced an operational restructure, including a series of senior-level promotions.
The social housing services specialist has become the second company in our part of the built environment sector to engage an independent scrutiny board.
The FM company has invited its 27,000 employees to join in a competition that will identify the company's top in-house entrepreneur.
The international construction and consultancy company has announced that it will achieve net zero carbon emissions this year.
The facilities management company has secured new investment that sees it gain independence from co-owner Sainsbury's.
Principle Cleaning Services has declared a new objective: to become the most sustainable cleaning company in the UK.
The services group is removing products containing unrecyclable polystyrene and single-use plastic bags as of 1 February.
ISS has won an Impact Sourcing Influencer award for providing career and development opportunities for underserved populations.
The energy and services group has reported for the first time on progress made against its Responsible Business Charter, which involves review by an independent scrutiny board.
A new report explores the 'workplace effectiveness index', a methodology tested at the company's own award-winning HQ in Birmingham.
The annual FM Business Confidence Index survey, backed by Barclays and IFMA UK, will test frontline market views within this key UK industry.
The FM group has signed a memorandum of understanding with the University of Northampton's Criminal and Corporate Investigation team.
A new memorandum of understanding will see the two organisations work cooperatively to improve the built environment and operational use of buildings.
A new report from the business group outlines a series of measures both the public and private sectors can take to improve the management of contracts.
Almost two-thirds of UK CEOs believe that climate change is a threat to their organisation, with a quarter being extremely concerned about the issue.
Energy being wasted every year by a few thousand office buildings across five UK cities could power over 100,000 homes.
Compass Group UK & Ireland has joined forces with Hospitality Action to support the industry charity's major new mental health awareness programme.
New research by Mitie Energy has found that protecting the environment is a target for over a third of UK businesses, who now have or are planning a strategy to reach net zero carbon emissions.
The Supply Chain Sustainability School's new charter is designed to help organisations up and down the built environment supply chain to bring critical challenges together into one workforce strategy.
The Wates Group has set itself the goal of achieving both targets by 2025.
Describing the scale and complexity of the investigation as "exceptional", the Financial Reporting Council says its first-stage report will be ready six months later than expected.
More than half of UK retail industry leaders are concerned about changes to energy costs but over a third have not incorporated energy management or efficiency technologies into their operations.
The system of shared office space that offers tenants shorter leases and plug-and-pay spaces has made a big impact on the property world. But what's really behind its appeal, and does it have a long-term future?
The contract standards group has confirmed that a new suite of facilities management contracts will be available early in the new year.
New research from Mitie has shown that almost half of facilities managers are missing out on the potential of digital transformation by not adopting new technology.
Amanda Fisher moves up from her current role as managing director of the group's Facilities Management, Defence and Justice business.
Arcus FM has announced a new collaboration on a Knowledge Transfer Partnership that will bring science to apply on the goal of enhanced business efficiency.
KPMG's restructuring teams have been appointed administrators to Clugston Group Limited and Clugston Construction Limited, and separately to Clugston Services Limited.
The construction and property services group is claiming the position of first in the sector to support the creation of, and appointment of, an independent social enterprise to help it meet long-term sustainability goals.
Eric Wright FM has selected specialist advisors Datore to provide unified data analytics in support of a new operating model, one that aims to become an industry exemplar for customer service and delivery.
PowerPaired aims to link community energy groups and owners of land or property with renewable energy and energy saving potential to deliver social and environmental impact.
The bad news is that early-bird rates for February's conference are closing imminently. The good news is that all speakers are now confirmed for what will be a very strong programme.
The Security Industry Authority has launched a campaign to promote safer workplaces for security staff.
Greg Bortkiewicz reports from WorkTech London 2019, where the key theme was 'transformation requires a human-centric approach for success'.
The learning provider has launched Workplace DNA, an innovative news-driven digital update service designed to promote continuous learning at work.
i-FM has published its latest Trends & Opportunities Report, providing a unique look at major events in the marketplace over the past year, their impact on the industry and how they, and events in the wider environment, are shaping FM for the future.
Bradford Teaching Hospitals NHS Foundation Trust has abandoned plans to move its facilities services operations into a separate, wholly owned company.
The VSG acquisition provided a substantial boost over organic revenue growth of about 2%.
New research from workspace provider Regus calculates the value that flexible office space and coworking locations would likely bring to local areas as operators look beyond major city locations.
The service provider has been awarded the Chartered Institute of Procurement & Supply Corporate Ethical Mark for the third time in three years.
ABM, one of the biggest facilities services groups in the US, has recruited a chief strategy and transformation officer as it focuses on its future direction.
An estimated four hundred workers, students and supporters took part in Tuesday's action, said to be the biggest strike of outsourced workers in higher education history.
Environmental experts have launched Pledge to Net Zero, the first industry commitment in the UK requiring science-based targets from its signatories to tackle greenhouse gas emissions within their organisations.
Sodexo has confirmed the launch of Wx, a consultancy specialising in workplace experience design, calling the move clear evidence of its commitment to services for the work environment.
New research from i-FM indicates that half of FM businesses in the UK have no female representation at board level.
YPO, the UK's largest publicly owned buying organisation, has delivered £7.8m in dividends to its 13 local authority owners.
The facilities services provider has introduced its new hidden disabilities initiative at centre:mk in Milton Keynes.
Energy and support services specialist ENGIE UK & Ireland has come out on top in the Sustainable Facilities Management Index Awards for the second year.
The business has achieved Recognised Service Provider status with the Living Wage Foundation.
Real estate businesses are continuing to make slow and steady progress in upping their digital game, but enterprise-wide digital strategies remain far from commonplace.
The technology company Wärtsilä has received Leesman+ certification for the Helsinki Campus where the company's almost 500 employees working in the capital city area moved one year ago.
That's the assessment from the parliamentary Public Accounts Committee in a new report listing a series of problems faced by NHSPS, coupled with recommendations for action.
The run up to the COP26 meeting in the UK must be used by the next government to kick-start ambitious and focused action to tackle the climate emergency.
Big commercial organisations are using flexible workspace solutions and seeing the benefits; but they are also seeing some of the limitations.
No surprise there, but new projections from RICS lay out the scale of what FMs can expect over the next five years.
With record-breaking attendance, this year's event, held in Phoenix, focused on four themes: employee experience, human performance, 'good' jobs and better business, with tech as an enabler. Jo Sutherland summarises the key takeaways.
Sodexo came top in two categories, Best Apprenticeship Strategy and Springboard Individual Ambassador, at the 2019 Springboard Awards for Excellence.
More than three-quarters of UK employers plan to incorporate wellbeing into their benefits strategies, according to new research from market experts Willis Towers Watson.
In line with a commitment to remaking its fleet, the vans join 98 electric cars that are already in operation.
The Institute of Workplace and Facilities Management has kicked off a research and development collaboration with the technology giant.
The foodservice sector needs to do more to showcase the commercial value social enterprises can bring to workplace clients, according to a roundtable organised by Bartlett Mitchell.
'Climate Change Fundamentals for Facility Management Professionals' is the first report to address this subject as it relates to FM roles and responsibilities, the association says.
The Royal Institution of Chartered Surveyors is calling on built environment professionals to promote and implement the UN's sustainable development goals.
The young data analytics business has secured a major new client and launched a new service offer.
The UK Green Building Council has launched a consultation exercise seeking feedback on proposals for energy performance targets for the offices sector.
In what it calls "a significant shift in approach", the London Borough of Haringey has adopted a new policy making direct delivery of council services the preferred option.
"It was so different only ten years ago…" was a recurring phrase in this year's Make a Difference World Summit. Ellie Davis reports.
Amey has announced an ambitious four-year spending target with social enterprises, making it the first strategic supplier to commit a percentage of its addressable spend to businesses that use their profits to create positive social change.
The coworking concept is definitely 'in', while flex-space demand continues to reshape traditional property markets and the likes of WeWork continue to grab headlines.
As part of his IWFM Leader of the Year award, David Carr hosted a thought leadership debate with his fellow experts in the industry. The conclusions of that debate have now been collated and published.
Axis Group has achieved a sector first: accreditation by the Institute of Customer Service following a major initiative to put service at the forefront of its cleaning, security and reception businesses.
A new report from workplace experience research group Leesman concludes that a fifth of workplace change projects are not meeting employee needs.
Don't Waste UK, the independent waste minimisation, management and reporting solutions provider, is reporting a string of new clients.
The chairs of the parliamentary Work and Pensions and Business, Energy & Industrial Strategy committees have requested progress reports from the Insolvency Service and the Financial Reporting Council.
A new interactive dashboard providing real-time environmental data enables building occupiers to optimise the conditions in the workplace, the engineering group says.
Private offices, open plan, hotdesking: getting the work environment 'right' is as contentious as ever. Into the fray steps Savills with its new What Workers Want survey.
A new report from the World Green Building Council aims to revolutionise the buildings and construction sector, moving it towards a net zero future.
To mark Recycle Week, the facilities services group has revealed that its third annual Zero Waste Challenge smashed the goal that had been set for it.
JLL is laying claim to being the first property consultancy in the UK to sign up to the World Green Building Council's net zero carbon commitment.
The UK's largest independent foodservice provider has partnered with Pearson Business School to launch a new degree apprenticeship scheme.
Employers are not ready for the introduction of new immigration restrictions planned for January 2021, according to research from the professional body for HR.
Sodexo has published the third edition of its unique set of strategic and ethical commitments to its customers, employees and the communities in which it operates.
Urgent steps must be taken by government to reform the apprenticeship levy in England so firms can offer more of the high-quality training they need to succeed.
Westgrove Group, the Warrington-based FM company, has engaged with charity retailTRUST to support the welfare of its employees.
Labour's policy of bringing public services back into government hands would be a mistake says a new report. But, on the other hand, politicians consistently overstate how much money is saved by outsourcing services.
A new set of metrics for the workplace was the subject of fierce debate at last week's CoreNet Global summit in Amsterdam. Cathy Hayward reports.
A survey of young leaders in corporate real estate, presented at last week’s CoreNet Global Summit in Amsterdam, concludes that workplace design and flexible working are top priorities.
The support services, construction and equipment services group has adopted a series of improvements to the way its cleaning business runs, resulting in more than 270,000 plastic bottles per year being saved from landfill.
Hana, the property advisor's flexible workspace venture, has unveiled plans for its first three UK sites.
Compass Group UK & Ireland has become the first big player within the hospitality sector to sign up to the Social Mobility Pledge, underlining its commitment to equal opportunities.
Derbyshire County Council, under the financial pressure that every local government body seems to be facing, is talking with Suffolk County Council about launching joint venture service provision businesses.
It is hard to predict the long-term impact that Covid-19 will have on working practices in Europe and the knock-on implications for commercial real estate and workspaces.
It's been a challenging year for facilities management on many fronts, and one more lies in the future of the office. We still need them, but what does FM need to do to ensure they are fit for a new future?
In the facilities management sector, you have the hefty responsibility of looking after your premises and building users, whether these be staff, visitors, customers, residents or patients.
Smart building technology essentially consists of a system of connected devices which can measure data from your building and transform it into usable insights and automation. The experts at Smarter Technologies outline some opportunities.
One of the most frequently used words in facilities management must be ‘team’. But team-working requires information and a consistent flow is not an easy thing to achieve.
Much has been said in recent years about technology in relation to how it is transforming FM, and recent developments have certainly accelerated both demand and adoption.
There is an urgent need for innovation in FM, and in particular the cleaning industry, to improve performance in the midst of the Covid-19 pandemic.
Amongst the many impacts of Covid-19 is this: everyone is talking about risk assessment.
With the threat of the Covid-19 pandemic far from over, facility owners and managers need to stay up to date with the latest information, and stay flexible in their return-to-work planning.
In the final instalment of this series examining the return to work post-shutdown in the UK, Faegre Drinker solicitors look at the potential trends and longer term changes that the Covid-19 pandemic will likely have on workplaces.
In this second instalment in a series examining the challenges UK employers are likely to face in the coming months, solicitors at Faegre Drinker look at how employers can manage the economic impact the pandemic will likely have on many workplaces.
The Covid-19 pandemic and the resultant lockdown have caused a massive shift in the way we work. The experts from international law firm Faegre Drinker examine the challenges UK employers are likely to face in the coming months.
Market research firm Gartner has predicted that in the internet of things marketplace building automation will be the segment with the largest growth rate in 2020, at 42%.
On Thursday 16 April, the UK government extended the lockdown by at least another three weeks. That’s not to say life will return to normal on early in May, of course. But, in the meantime, how should we think about this?
The LGBT+ in FM group supports colleagues from across the FM industry. Committee members got together to tell Fiona Perrin why reaching frontline colleagues with a message of inclusivity is so important.
As the economic implications of the global pandemic are becoming clearer, most FM businesses are scrambling to assess the impact on their top and bottom lines. Others are scrambling simply to survive.
Homeworking has rocketed up the agenda at many, if not most, organisations across the public and private sectors as covid-19 forces so much change. But the transition will not be easy for all.
No matter the sector, be it technology, finance, retail, manufacturing or any other, virtually all UK businesses rent their HQ and operational premises under commercial leases. Scott Keown offers some timely advice.
This year will witness the start of the glorious clean, lean years of recycling as any business that wants to embrace the green agenda in a meaningful way will have to re-examine how they manage their waste resources.
The rise of technology within FM continues to advance. The advent of predictive analytics, the internet of things and smart technology are all disrupting the traditional approach to facilities management.
An office relocation is an exciting time for an organisation. Whether it’s as a result of expansion and growth, acquisition, or the consolidation of existing buildings into one new space, it's a chance for a fresh start in new facilities.
Getting your workspace right can be a game-changer for any business. But how do you know what style will stand the test of time? What will the workplace of the future look like?
The traditional one-size-fits-all maintenance approach uses interval-based inspection, planned maintenance and reactive repair. Alistair Clements makes the case for a better solution.
Given what we already know, why isn't everyone making changes to create these, asks John O’Brien.
Rodrigue Zbinden considers the evolving role of access control systems and their benefits beyond the traditional use as a security technology.
FMs put wellness and the protection of the workforce right at the top of the agenda. So why, asks a new report, is no progress being made on the UK's highest reported workplace disease: hand arm vibration syndrome?
Economic growth, globalisation, technological development... here are a just some of the megatrends that are shaping the future of FM, analysed by the experts at ISS.
Increasing the cost-efficiency of a business, managing health and safety requirements, extending the lifespan of assets and monitoring and maintaining compliance all showcase the importance of facilities management today.
The latest in a series of i-FM features identifying some of the smaller, but growing players in UK FM.
The word wellness is everywhere. Type #Wellness into Instagram and you'll find 30 million posts ranging from bowls of green salads, to intense exercise routines, to bottles of activated charcoal. All with a collective 'shine' associated with good health.
The subject of emotional intelligence seems to be everywhere, in bookshops, magazines and Twitter feeds. But how relevant is all this to workplace design and management?
Management guru Stephen Covey was always challenging people to think ahead and clearly define what they wish to achieve. He called it ‘starting with the end in mind’. Colin Dulson looks at what this idea means for FM.
Ian Osborne looks at the challenges awaiting facilities managers faced with the complexities of GDPR compliance.
Darren Hyde offers a top-ten to ensure the safety of your people and property in a world where challenges seem to grow steadily.
UK-based government solutions provider KBR is no stranger to the facilities management market. A major partner to 20% of the British armed forces, KBR also takes on contracts where they provide a client-side and strategic role.
How can facilities managers help workers create better lunchtime habits? Nick Hucker has some observations about current trends.
Is that a possibility, perhaps even a necessity? Paul Djuric looks at how ready the FM industry is for the arrival of big data.
Phil Smith offers some advice on moving into, and benefiting from, international partnerships in a fast-changing FM sector.
Every industry is different, but even a small office environment could grind to a halt quickly without water.
When technology works, it can help us be well and more productive, Graeme Hughes, MD of Innovise, tells Fiona Perrin; but watch out for those applications that can lead to more, rather than less, stress.
As FM contracts become larger and increasingly complex, contract teams find themselves working alongside other organisations as well as liaising closely with multiple internal customers. Colin Dulson offers advice on how to make this a success.
Outsourcing is taking the blame for 'poverty' employment conditions and exploitation. How did it come to this and what should our industry be doing about it? Fiona Perrin reports.
It's safe to say outsourcing has an image problem. It's become synonymous with short-term business practices and corporate irresponsibility. Thomas Went explains one strategy for addressing the problem.
Bouygues Energies & Services UK has mental health first aiders across its business. Kamil Banse, senior HR manager, told Fiona Perrin about this key initiative to protect colleague wellbeing.
We hear a lot about the big organisations in UK FM. But who are the rising stars and what makes them successful? Fiona Perrin talked to four of the challengers.
The compliance period for Phase 2 of the Energy Savings Opportunities Scheme is currently underway, with less than nine months until the deadline. Stuart Denton-Brown discusses how businesses can act now to make the process smoother.
The decline of the British high street has been feature of the news for some years now. One factor compounding the problem for retailers comes with their legacy estates. But there are opportunities for action, as Rob Marriott explains.
The continuous evolution of FM methods and techniques has given rise to more efficient and cost-effective solutions in recent years. Shailendra Jain outlines developments in one key area of practice, FM apps.
The benefits of smart buildings are well recognised but organisations in the public and private sectors are under pressure to focus their capital on other investments. Gary Thompson outlines a solution.
Leadership is what impacts productivity the most, but not enough attention is paid to it and anyway, asks Sion Davies, do we have the right calibre of leaders in the FM and workplace sectors?
In the right environment, complete robotic cleaning could only be a year or two away. Alex Blake looks at the ways smart technology is changing the cleaning industry and calls for benchmarked standards on how it's being used.
Active Workplace Solutions invited a select group of FM experts to discuss the critical components of sustainability and why the industry’s current challenges call for a reappraisal of what that word means. i-FM reports.
How can facilities managers manage poor mobile coverage within their buildings? Sean Keating explains the challenge.
Knowing that your facilities are secure when outsourcing contracts is paramount. Caroline Hutchins outlines a five step approach.
So embrace them now to get ahead of the game, say Derrick Tate and Farah Abou.
James Clark looks at what you should expect from a vendor when it comes to large electronic security system projects.
New UK research shows high CO2 concentrations in offices are decreasing people’s cognitive capability. John O’Brien explains the background to this and what the findings mean.
John Allen explains how IoT enabled access control solutions can deliver security and business benefits for almost any organisation.
Resourcing in the world of facilities management certainly comes with its challenges. Juggling timesheets through multiple staffing agencies and a substantial payroll is without doubt an administrative headache.
Gary Jones looks at how facilities management software can boost satisfaction levels and retain customers.
Over the past five years, new tech has drastically transformed the way B2B and B2C businesses operate. Ritam Gandhi looks at what’s available now and what's on the horizon.
Engaging employees has never been more important. Fiona Perrin explores how an application that mirrors those we use as consumers is keeping soft services staff connected.
Traditional commercial office leases are under threat, as an increasing number of organisations begin to recognise the value of flexible working. But why should facilities managers care about this new trend?
Sienna Emanuel explores the real meaning of social value and what it means for FMs and their service providers.
Facilities management is a wide-ranging field that is standing on the edge of a precipice. Lee Davies looks at what technology has to offer for the best way forward.
Over the past few years, businesses have started to question whether open offices really encourage the behaviours they’re supposed to inspire. But that might well be the wrong starting point for this discussion, as Gerry Brennan explains.
According to the Department for Education, apprenticeship figures have been decreasing in 2018. At the same time, perceptions of this career path continue to be debated and discussed.
Up to five million UK workers have a mental health condition, and UK FMs have a role to play in doing something about it. Fiona Perrin reports.
Driven by the phenomenal growth of smart technology over the past decade, the UK is heading towards becoming a largely cash-free society, with people preferring to use alternative and more convenient methods of payment.
How many people reading this have BIM fatigue? Who is tired of hearing how BIM can transform facilities management? How come since the 2016 UK government mandate, there is still little evidence of BIM for FM becoming business as usual?
A few years ago, the term ‘sustainability’ was fairly interchangeable with words such as ‘environmentally-friendly’ and ‘green’, in recognition of those first steps businesses were making to address some of the ecological challenges the planet was facing.
Building technology has come along in leaps and bounds, and 'smart' projects that can offer tangible, operational benefits to building managers and tenants are becoming increasingly popular. Nick Sacke explores some of the issues and opportunities.
Adapting our working practices to support millennials can play a big role in staff retention, says Sienna Emanuel.
Managers and companies looking to grow profitably can hardly disagree that employee productivity has become the major managerial battlefield. ISS offers some advice on the concept of 'nudging'.
To accommodate new market needs and increasing hyper-competition, the way business partners interact will change over the coming decade. The experts at ISS outline some of the options on the horizon.
While inadequate budgets, supervision, and regulation are often blamed for the failures of public sector outsourcing, the absence of ethical standards in the commissioning and procurement process remains an overlooked issue.
Coworking spaces create community and collaboration. Some enterprises want a bit of that buzz, reports Fiona Perrin from the frontline of flexible working.
Bouygues Energies & Services doesn't just look after buildings and the people who work in them. The company has developed some surprising specialisations, too. Simon Hayman turns the spotlight on one of these.
Caroline Hutchins outlines what best practice should look like when it comes to implementing green measures.
Jason Mohr explains why facilities managers can't ignore the costs and compliance associated with bulky waste removal.
Artificial intelligence, the rise of the robots, the internet of things, big data: technology is coming to take over. But how much of it is delivering real FM benefits today? Fiona Perrin went in search of those who are keeping it real.
With two-thirds of UK consumers recently stating they would boycott brands that lack an ethical conscience, sustainability is an increasingly important issue for facilities managers with CSR targets to meet.
Tim Hysom discusses high performing teams and the best ways to collaborate effectively to achieve common goals.
Service quality is one of the most important competitive factors in today’s business landscape. Here's some advice on how to make it excellent from the team at ISS.
In the world of facilities management, energy efficiency is a theme that is growing ever more important. With an anticipated surge in energy bills, clients are now expecting FM professionals to provide solutions to their energy management problems.
Change management and transition management are important processes of any service outsourcing project. But what is the difference between them and what outcomes can they help you to achieve? ISS offers insights and advice.
The collapse of Carillion in January has put the spotlight on the facilities management sector and more generally on outsourcing. Jo Kettner turns that light on some of the big players in the business.
Cities could be humanity's biggest challenge or our best opportunity; regardless, we are experiencing rapid expansion of urban populations. And the buildings that exist within these areas are guzzling up the world's finite resources.
Leesman, the global business intelligence tool that benchmarks how workplaces support employee and organisational performance, has launched a new research report which outlines where the best workplaces are outperforming the rest.
Lieven Bertier explores how technology can help FMs create work spaces fit for the future.
The facilities management sector continues to face the challenges of low profit margins, decreasing budgets and increased client expectations.
John Paul Pearson discusses the stages of a mobilisation, the process and the most common challenges faced by facilities managers.
Ahead of The Facilities Event this April, i-FM talks to sustainable architectural and interior design guru Oliver Heath about biophilic design, separating the fact from the fiction about this deep connection between humans and nature.
As National Apprenticeship Week 2018 draws to a close, we talked to Andy Donnell, Group Managing Director at ABM UK, about where policy on apprentices may be going wrong and why it's worth getting it right.
FM is re-setting its governing compass. Part of that is a new focus on diversity and inclusivity and on attitudes towards delivering facilities services across society. So, International Women's Day could not be celebrated at a better time.
Simon Iatrou examines how the gig economy and new technologies may soon revolutionise FM and other built environment disciplines.
Dave Wilson provides some insights into the development of the new ISO standards for FM and, crucially, how the incorporated principles and processes will work.
Facilities management has come a long way since the mid ‘80s when the world gradually awoke to the fact that effective FM could significantly influence business and social performance. Bernard Williams looks at the path of change and where it's headed.
From April 2018, a new legal standard for minimum energy efficiency will apply to rented commercial buildings. Carl Ghinn explains the benefits and risks involved for facilities managers.
Of all the disciplines within the wider property arena, facilities management is that most accustomed to change. But are we ready for the coming year?
Another national lockdown presents a real challenge for many. But if it can provide the time needed to ready the workplace for a strong and safe return, it will be well worth the effort.
The facilities management Industry is going through an important transition period. And technology needs to be a part of that.
Today, Wednesday 21 October, is Thank Your Cleaner Day, marking a special day of recognition for cleaning teams up and down the country and across the globe. This has come at an appropriate time.
Thursday the 17th is Thank Your Security Officer Day, a Corps Security initiative timed explicitly to coincide with the international week of recognition, Security Officer Appreciation Week.
Mitie CEO Phil Bentley's four decades of work have left him with a few critical lessons learned.
Global giants Google and WWF turned heads this June after announcing the details of their environmental data platform, a joint initiative which aims to tackle harmful emissions and waste across fashion industry supply chains.
As we continue to emerge from lockdown and ease back into our ‘normal’ routines, we should take a moment to reflect on the past few months. I’m sure I’m not alone in feeling like everything since April has been a bit of a blur.
But are large, traditional deals like Mitie's acquisition of Interserve FM the answer, Guy Hewett asks.
On the 25 June Mitie announced its intention to acquire Interserve’s facilities management division following the signing of a conditional share purchase agreement.
The role of the facilities manager is evolving. The coronavirus pandemic has changed the workplace experience for companies in all industries, finance, retail and tech among them.
Maria Warner highlights how the waste sector has benefitted from a new hybrid business model in Oxford. Are there lessons here for FM more generally?
Coronavirus has made futurists of us all. This pandemic is responsible for the most severe change to life since the Second World War and now organisations are scrambling to understand what the ‘new normal’ will look like.
The government is wrong. Hot-desking is a good solution to get people back to work.
The subject of returning to work is on everyone's lips at the moment, following the relaxation in England of restrictions to control the spread of coronavirus.
Over the next few weeks and months, buildings across the country will start to be reoccupied. A gradual process, this will nevertheless presents enormous challenges to many businesses.
As companies start to understand the huge impact of covid-19, having to work extensively just to survive the unprecedented landscape, leadership teams are also faced with preparation efforts for what happens on the other side of the pandemic.
As the country continues to deal with the coronavirus outbreak, security officers have a vital role to play in keeping communities safe and helping to keep critical national infrastructure going.
Despite the concerns about the economy due to the type of Brexit we ultimately get and more recently Covid-19, one of the constants is that the facilities management sector remains positive.
That a leading FM industry event, Workplace Futures, has wellness as its theme is testament to the growing recognition of this as a vital part of any business. But why is it so important, and how can businesses ensure their strategies are effective?
The phrase 'business uncertainty' is becoming more prevalent as the implementation of Brexit moves into a more intense phase. Martin Reed, looks at the impact this is having both for his company and the sector as a whole.
In the year 2020, I am approximately 43 years into a career that has been more or less exclusively focused on corporate real estate. So writes Chris Hood, looking back in order to see forward more clearly.
The BBC's 2019 drama The Capture, about a young soldier accused of a crime he denies, feels particularly pertinent for these times of tumultuous politics and rapid technological advancement.
Recent research looking at women in facilities management relayed the disappointing finding that half of FM businesses in the UK have no female representation at board level.
If organisations were to remove their commitments to recycling from annual reports, would they risk an adverse judgement? And how does this reflect on the role of waste management?
The concept of social value, and the notion that businesses should be striving to improve economic prosperity, is not a new thing. As a marketing professional, I have been developing these themes for some time now.
A few years ago, I was fortunate enough to lead the UK financial and professional services outsourcing business for one of the world’s largest technology companies. We worked with some of the biggest banks, law firms and advisory groups.
When we work with clients on outsourcing projects, we’re often asked the same question: once my new provider is in place, how can I ensure they are delivering on everything agreed?
The only thing that is constant is change: perhaps a fair observation for the wider facilities management and contract service industry in 2019. So what are the main influencers and disruptors of the moment?
The facilities management industry has been a place that's good for everyone. The slow and steady growth seemed guaranteed, and there was a well-known operating model for how to win. But the good times are over.
Active Workplace Solutions worked with online facilities management resource and insights provider i-FM to survey FM practitioners on the key issues, needs and opportunities they face today. The research provided some interesting insights.
Received wisdom says that open plan offices are good for both employer and employee because they promote face-to-face collaborative working and, as a result, help harness creativity and improve teamwork.
SMEs continue to be undervalued and under-represented in FM. But they offer numerous benefits and it’s high time we offered them more support to enter and stay in the supply chain.
Lately, there has been loads of copy dedicated to a very specific cohort of the workforce, namely millennials: their personalities, their requirements, what they’ll bring to the workforce and what employers shouldn’t expect from them.
The FM sector has a lot to gain by employing ex-armed forces personnel. But, the process of moving into a civilian role can be difficult. The Armed Forces Covenant ensures that those who have served are given a chance and treated fairly.
For the FM industry to drive innovation and deliver the superior performance customers demand, we must lead a radical overhaul of FM service supply chains, says Andrew Wood.
Retail centres are feeling the squeeze as customers place an ever higher value on their shopping experience. Paul Thrupp argues that the time is ripe for FM to step in as a central component to reviving the retail sector.
Unconscious bias has been common parlance in the business world for some years, and it continues to be one of the most important issues for business to recognise and manage.
Sunil Shah looks at the current practice of responsible business in the built environment and explains the collaborative approach that RICS is taking to create the new model necessary to transfer knowledge of sustainability through the property lifecycle.
On exactly the same day that yet another key supplier of services to the government ran into financial problems, last week saw a speaker from the Cabinet Office tell the Workplace Futures conference that "we need significant cultural change on all sides".
And that is what's stopping our future talent from joining what one student called a 'hidden industry'. Sienna Emanuel asked a group of students what we need to do.
"May you live in interesting times" is a Chinese curse that we would do well to consider long and hard right now.
Wednesday December 19th will see a debate in the Commons, pushing for the implementation of a mental health first aider in every workplace to help bridge the gap between mental health and physical health care legislation in business.
Carl Webb reviews the importance of considering whether a hired climate control arrangement makes more sense than a traditional purchase.
Today is World Values Day, an opportunity to think about the principles that are important to us and to act on them.
The Public Service Act (Social Value) 2012 puts social value at the heart of commissioning, ensuring that authorities consider the wider economic and environmental benefit that they can achieve when buying goods and services. The Act became law in 2013.
Collaborations between facilities management membership bodies have happened before. So, what makes the partnership between RICS and IFMA any different?
The future is equal parts exciting and terrifying. New technologies are opening up a world of possibilities; but they are also raising real-world concerns, like who will use, manage and ultimately own the abundance of new data that is produced.
When it comes to cyber security, we are fighting a perception, potentially fuelled by the suppliers of stock photos, that hackers are fantastically smart, well resourced, highly (and predictably) motivated and dressed in hoodies.
If technology is going to become an increasingly necessary and perhaps even an enhancing part of FM going forward, how do we ensure that this promise is delivered? Mark Hazelwood looks at some of the issues.
Who is really responsible for compliance in an organisation? This was just one of many questions recently posed at the latest BIFM Leaders' Forum panel debate hosted by Churchill Service Solutions in London.
I think it’s very easy to talk down the FM industry right now; but more than ever I am seeing a real movement behind positive change and some urgency in creating a conversation that elevates the perception of the value of what FM does.
Harrison Briggs discusses the ever-changing requirements around compliance in the built environment.
It has become an industry adage that FM needs to move up the value chain, developing stronger, smarter working relationships with its customers. This is vital to the health of not just the industry but of customers' businesses too, says Jeff Flanagan.
That memorable line from A Few Good Men, a drama about two US Marines accused of murder, resonates with me every time I hear politicians speaking about the 'truth'.
In these uncertain times, how can CEOs and managing directors hope to deliver shareholder value, drive long-term profitability and create stability for their businesses?
With the world changing fast this is an important time to position facilities management as the lead enabling function for positive progress in multiple aspects of our lives, from the workplace through to cities. Geoff Prudence argues for greater focus.
Even before there was a Carillion, stretching back into the days of its Tarmac predecessors, this business was a pioneer of the facilities management industry. Now that it has crashed so spectacularly what should we take away from this sorry situation?
Could we be on the road to a completely new approach to buying and selling FM, something which might end the price-based tendering that has dragged the industry so much downhill?
The facilities management industry is familiar with the use of outsourced workers, of course. Currently, collective bargaining can only take place with the direct employer of those workers. Could that change?
The relationship between facilities management and the emerging discipline of Workplace has always been slightly awkward.
Graeme Hughes explains why the UK leads the way when it comes to keeping the workforce happy and engaged.
Considering how an environment makes employees feel and interact is key to creating business-supporting workspaces, says Jeff Flanagan.
Anthony Bennett discusses the role of the service provider in the employee experience.
Energy is on every FM's agenda. But actually achieving the goals of efficiency and cost reduction almost certainly requires some fresh thinking. Paul Lynch explains what's needed.
Jess Edwards explains how the right technology can help organisations communicate better while saving time and money.
Engineers are everywhere: from creating new cars to designing prosthetic limbs, and of course throughout FM. But the industry is currently facing a challenging skills shortage.
There has been talk of a skills shortage and recruitment crisis in the FM sector for some years. Guy Pakenham looks at how the emerging political situation changes the discussion.
Agile working is a hugely popular trend in workplace circles, but how exactly does it look in practice? Ravi Bhatnagar unpacks some of the key issues around the concept for facilities managers.
There's no escaping the fact that FMs are part of the government’s BIM drive, says Kath Fontana.
As human consumption nears a pivotal moment, George Adams explains why the built environment has a huge part to play in the fight against social and ecological disaster.
The Stoddard Review argued that an effective workplace can improve business productivity by as much as 3.5%, potentially contributing billions to the UK economy. But this largely depends on employees being able to work more productively.
Today, the UK's first ever Apprenticeship Levy officially comes into force, meaning 22,000 businesses will be liable to pay 0.5% of their annual wage bill into the fund. Andy Donnell offers a view of what this means.
The property and facilities management sectors are often slow adopters of innovation, even when it offers significant benefits and is straightforward to implement.
Despite an optimistic defence from the government and a promise to alleviate pressures on smaller firms, there has been a highly negative response from a large number of businesses to the long awaited new business rates, which come into effect in April.
I've wanted to write this piece for a while. I suspect it'll annoy a few people. But I need to get it off my chest.
Colin Kenton explains why the FM discipline needs to scenario plan for the future of work and create the flexibility to deliver services in uncertain times.
Are the personnel who clean your facilities really who they claim to be? There may be more chance that they're not than you think. Security vetting needs to be improved across the professional cleaning industry, says Chris Parkes.
To safeguard the future of our cities, conserve resources and meet environmental demands, a radically improved focus on building maintenance and operations is necessary, says George Adams.
Disruption of traditional industry has been a buzz-phrase for a while now. Is FM ripe for disruption? Dave Wilson looks at some of the possibilities.
Chris MacDonald makes the case for a long maligned position in the facilities management world.
Glenn Wilson explains how it is not just charities that will benefit from an organisation's fundraising initiatives.
It seems many business leaders are able to link productivity improvements to profits. It's interesting to note 75% of all companies' growth in the UK from 1998 to 2007 has come from productivity improvements.
Granted it is not the font of all knowledge; however, Wikipedia is a useful reference for definitions.
I asked my colleagues in our employment relations team whether they would like to step up to defend the boss of the company that had very publicly been admonished for sending home an employee, without pay, who refused to wear high heels at work.
I enjoyed Andrew Brown's critical appraisal of the facilities service industry's failed love affair with trade associations, but I want to offer a few words of warning to anyone thinking of jumping into the empty seat left by the demise of the BFG.
With sad predictability, the response from the UK to Tuesday's announcement of the IFMA/RICS collaboration has been, at best, inward looking.
Does the UK facilities management sector deserve to have a representative body? Does it need one? Does it care enough to deserve one?
In a recent article on i-FM, Nigel Thacker highlighted what he called a 'sub trend' for some organisations to take their facilities management and other services back in-house.
National Apprenticeship Week runs this week from 14-18 March and is co-ordinated by the National Apprenticeship Service, designed to celebrate apprenticeships and the positive impact they have on individuals, businesses and the wider economy.
As the UK faces more frequent bouts of extreme weather, businesses are taking the impact this has on trading and operations far more seriously. Vicky Lopez explains how customer relations have evolved in the winter maintenance sector over the years.
The way that central government contracts are allocated, awarded and serviced has, for a long time, been a cause of deep concern for me.
There is no question about it: facilities management is the 'secret service' driving UK business forward.
Simon Iatrou's recent comment piece titled 'Where's the proof?' prompted a few thoughts on the analysis of data to make a case and how that applies particularly in FM.
Over recent years technology has developed rapidly and with so many different types of solutions available, it can often be tough for facilities managers to find the right one to suit their needs.
Ana Canabarro asks whether you can afford not to have a professional front of house service.
Our staff work hard to help maintain our clients' facilities and provide key services. Every one of them deserves to receive a salary that not only recognises their skills and hard work, but also reflects the real cost of living in the UK.
Who is making things happen in the built environment sector? Who's stimulating change?