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M&A: a busy six months in FM

There seems little doubt that 2021 is shaping up to be a record year for activity in the UK’s facilities management sector. A new report provides some hard evidence.

Bidvest Noonan restructures

Following a series of acquisitions, the service provider has announced its investment in a new operating structure.

Robertson partners with environmental regulator

The three-year partnership will see the family-owned construction to services business support a green recovery in Scotland.

UKGBC to test social value framework

The UK Green Building Council has announced plans to work with eight partners to test its recently published Framework for Defining Social Value.

Pareto names social impact director

Emma Wilson will focus on developing the company’s sustainability initiatives and growing their community-based projects.

Trade bodies call for caution

Two engineering services bodies have stepped up their health & safety advice with the arrival of ‘freedom day’.

BSC launches new Five Star Audit for 2021

The British Safety Council’s Five Star Occupational Health and Safety Audit has been revised and updated.

Inspiration: people who’ve been there and done it

Reebok founder Joe Foster will be the keynote speaker at a special 90-minute online event to be held in September.

Ground Control accredited as a Living Wage Employer

The UK’s largest landscape and maintenance contractor has committed to paying its workers the real Living Wage.

Employees know what they want post-Covid

We’ve said it before and it remains true: one side-effect of the pandemic has been a steady stream of workplace-related research.

A snapshot of FM opinion

At Tuesday’s Workplace Futures conference we ran a series of polls to test views on some of the questions currently being considered and debated across the industry. The results are interesting, and occasionally intriguing.

Workplace Futures: return to the workplace

Yesterday’s conference could not have been more timely and on-target, addressing the needs of not just the FM sector but all those in support service roles.

Corporate occupiers grapple with Covid response

Global office occupancy rates decreased in June compared to May as organisations introduced strategies to tackle the resurgence in coronavirus cases.

TUC worried about back-to-the workplace plans

The TUC has written to ministers to raise urgent concerns about the government’s ‘back-to-work’ safety plans.

Workplace Futures hits a nerve

And ‘nerve’ seems to be the right word, as the build-up to Tuesday’s conference is uncovering a lot of nervousness in the workplace community as the focus turns to dropping Covid restrictions.

Redefining ‘Freedom Day’

Freedom Day shouldn’t signal a mass return to workplaces, but it could signal the start of greater freedom and flexibility in how, when and where people work.

Mitie passes ESG targets

In its newly published 2021 Social Value Report, the group sets out how it has passed all its environmental, social and governance targets over the most recent financial year.

Atalian Servest saves over 200,000 kilos of ugly veg

The FM group’s catering divisions have saved 227,366 kilos of vegetables from going to waste in the last 18 months.

Arcus awarded reduced carbon status

Arcus FM has been awarded the Carbon Footprint Standard - CO2e Reduced status for the entire organisation.

SFMI report defines sustainability roadmap

A new report explores the criteria used by the SFMI in its annual sustainability assessments, which will take place in the autumn.

New IOSH course on health and wellbeing

Managing Occupational Health and Wellbeing is a key addition to its course portfolio, says learning solutions provider International Workplace.

Budget shortfalls put sustainability at risk

Budget constraints and buy-in from senior leadership are the two biggest barriers to adoption of smart technologies.

Wellbeing climbs the corporate agenda

Workplace wellbeing will be more important to organisations than product and service innovation, according to research conducted by Bartlett Mitchell.

Slattery named D&I ambassador

Margot Slattery, ISS group head of diversity & inclusion, has been appointed global ambassador for diversity & inclusion 2021 by the All Ireland Business Foundation.

Salisbury set to become climate positive

The facilities management business has unveiled a plan to go beyond net zero and be a climate positive company from this year onwards.

Sodexo and Nestlé back Buy Social challenge

The Buy Social Corporate Challenge is run by Social Enterprise UK and brings together corporate partners from a range of industries with a collective ambition to spend £1bn on social enterprises.

Skanska building hits new WELL target

A flagship London office has set a new standard in sustainable workspaces by becoming the first in the UK to achieve WELL Platinum under the new v2 pilot scheme.

FM: career match for ex-military personnel

According to new research from Mitie, over two-thirds of people who served in the military and moved into facilities management found that FM roles were a good match for their skills.

Wates adopts flexible working

The company, which employs nearly 4,000 people across the UK, is encouraging them all to experiment with different working patterns that improve their working life.

Final edition of FM contract suite launched

The contracts are specifically for the procurement of facilities management services and aim to help identify best practice in the sector.

Business Moves Group restructures

The workplace change and relocation specialist has launched a new streamlined operating model.

Research: job quality still falling short

As Covid shines a new light on people, work and workplace, employers are being urged to better understand job quality and to focus on making work a force for good.

FM missing out on the promise of new technology

A recent survey of FMs has revealed some alarming contradictions in the industry’s approach to technology.

Living Wage: EMCOR UK signs on

EMCOR UK has been accredited as a Living Wage Foundation Recognised Service Provider.

Hyperautomation: a strategy to drive business growth

This could be the competitive differentiator that FM service providers need to win, and retain, new clients.

Sodexo appoints new inclusion head

Raj Jones has been named permanent head of diversity & inclusion at the UK & Ireland business.

2030 net zero commitment for ISS

ISS UK & Ireland has announced its new strategy to achieve challenging carbon emission reduction targets.

UKGBC launches sustainable solutions library

The UK Green Building Council has launched a new Solutions Library designed to address shared sustainability challenges and enhance collaboration.

BAM FM commits to Living Wage

BAM Facilities Management is now an accredited Living Wage Foundation Recognised Service Provider.

Mid-size firms plan to halve office time

A survey of UK mid-size businesses shows a clear shift towards long-term remote working.

EMCOR joins AKAM

EMCOR UK is the first facilities management company to join the Association for Key Account Management.

BESA welcomes wellbeing standard

The Building Engineering Services Association has thrown its weight behind a BSI decision to speed up the development of a new standard for measuring indoor environment quality.

Sodexo publishes ethnicity pay gap report

The move is voluntarily and marks Sodexo out as the first company in the hospitality and FM industry to do this.

Suppliers ready but need a plan

As Covid restrictions are eased, more organisations are thinking about the reopening of offices. Can they depend on their suppliers?

BESA calls for new ventilation standards

The Building Engineering Services Association is supporting a campaign to have current building ventilation regulations completely rewritten.

Sodexo forms modern slavery forum

Sodexo UK and Ireland has teamed up with its four largest strategic suppliers to highlight risks, share best practice and agree common commitments.

ISS publishes 2020 corporate responsibility report

The report details key milestones reached despite the challenges presented by the Covid-19 pandemic.

Compass names net zero leader

Compass Group UK & Ireland has followed up its public commitment to reaching net zero by 2030 with the creation of a new director-level role.

New normal: old ways won’t work

To succeed in a hybrid future, organisations must stop duplicating office-centric practices and shift to a human-centric model.

HSE: Covid spot-checks to continue

The Health and Safety Executive has confirmed that it will continue to carry out spot-checks and inspections on businesses over the coming weeks as lockdown restrictions are eased.

Confidence is back: UK FM looks towards growth

New research shows that overall confidence levels across the sector are pushing back towards the highs recorded early last year prior to the damage wrought by Covid-19.

Sodexo’s Harpreet Cheema named to leaders list

Cheema has been listed on the EMpower 2021 Ethnic Minority Future Leader Role Model list.

EMCOR launches Vision 10 framework

The framework aims to help leaders reassess and reinvent effective, people-centric and sustainable workplace strategies and cultures.

Mental health first aid programme for ABM

The facilities services provider has introduced a mental health first aid training programme across its aviation and business & industry divisions.

Office occupancy data shows slow return

Data captured by workplace technology specialist Freespace shows low, but rising, occupancy levels.

Workplace Futures July set to launch

Following the success of February’s virtual conference, this year for the first time there will be a second. July’s event, free to attend, will tackle the return to the workplace.

Compass commits to net zero by 2030

The commitment covers both its own operations and its value chain, with a programme in line with the Science-Based Targets Initiative criteria.

Responsible property management toolkit to launch

The toolkit is designed to be a practical guide to best practice in responsible property management for asset, property and facilities managers.

SFMI launches free Bitesize Webinar series

The FM industry’s sustainability benchmark is launching an educational webinar series to provide insights directly from professionals within the industry.

WFH: interaction remains high on the ‘want’ list

A poll run by ISS UK during Lockdown 3 found that 67% of respondents missed social engagement when working from home.

Eurest and 14forty partner with Mental Health UK

The workplace caterer and facilities management services provider are teaming up to back a campaign emphasising the benefits of taking regular breaks at work.

Forth emerges on the fourth

Building services group Royston unveiled a wholesale rebrand yesterday.

Buy-out for Greenzone

Independent waste management business Greenzone Facilities Management has completed a shareholder buy-out.

Directors look to future of hybrid working

An IoD survey of 600 business leaders has shown that over 60% of organisations plan to adopt hybrid working even after restrictions ease.

BESA backs pre-qual standard

The Building Engineering Services Association has become the first trade body to adopt a new industry agreed prequalification standard designed to cut red tape.

Hybrid working: lease terms may limit take-up

A survey of UK business leaders has found that many organisations may have to wait to adopt a hybrid working model because of being locked into a long-term lease.

Flexibility rising up the corporate agenda

‘Before’ and ‘after’ Covid surveys show growing flexibility in approaches to issues attached to work and the workplace.

Jones restructures with growth in mind

Jones FM has secured external funding for a share buy-back programme aimed at supporting organic growth.

Employers need a post-Covid new deal

Employment contracts and HR policies will need to be overhauled to create a ‘new deal’ for employers and employees reflecting changed ways of working.

Social value critical in supplier decisions

Three-quarters of UK businesses are prepared to shed suppliers that do not live up to their social values.

Johnson Controls partners with IWBI

The building systems specialist has announced a partnership with the International WELL Building Institute to promote global application of the WELL Building Standard.

Companies need support to achieve sustainability goals

Directors say they need more information about the way forward. They also worry about the costs involved.

Corps to provide female staff with free security protection

Corps Security is giving all its female employees free personal security protection to keep them safe following a rise in concern around women’s safety.

7.5m workers hope homeworking is permanent

Almost a quarter of UK workers are hoping to work from home all, or almost all, of the time once lockdown restrictions have lifted.

Mid-sized businesses back post-pandemic remote working

Just 5% of over 600 mid-sized businesses surveyed believe that full-time office working will be most effective for their people post-pandemic.

BCO calls for multisensory design

New research from the British Council for Offices argues that a multisensory approach to workplace design can help improve wellbeing.

Mitie offers workplace return advice

With the prospect of a return to the workplace climbing the corporate agenda businesses must adapt their premises to recover quickly, according to a new guide.

Coming back to a pest-free workplace?

The British Pest Control Association is urging companies to ensure they are compliant with legislation and their premises are safe, clean and pest-free as lockdown restrictions lift.

Employees willing to pay for hybrid working

The commitment to change is considerable. In a US study nearly two-thirds of employees said they are willing to pay for access to office space to support new ways of work.

Q3 commits to Living Wage

Q3 Services is now a Recognised Service Provider, supporting the Living Wage Foundation.

TUC warns on workplace safety

We must not drop our guard says General Secretary Frances O’Grady as Covid restrictions begin to be eased.

More than two-thirds want flexible working

Most workers in the UK want flexible working to continue, according to extensive new research from Microsoft.

New tools to prevent, reduce and manage stress

As more organisations begin to think about post-lockdown plans the Health & Safety Executive is urging employers to review stress-causing factors in work and workplaces.

WFH: more employers seeing increased productivity

The productivity benefits of homeworking have increased over the past year for some organisations, according to research from CIPD.

Technology survey launches

Where is FM on the tech curve these days: leading, keeping up, lagging? We want to hear from you to build a picture of frontline opinion.

Corps launches key holding solution

Corps Monitoring’s KeySafe service combines secure key holding with a nationwide network of service partners and state-of-the-art remote monitoring.

Workplace Futures white paper published

Covid-19 forced Workplace Futures 2021 to be our first online event. Fittingly, we took as our theme the impact, challenges and opportunities presented by the pandemic.

Derwent partners with SFMI

Derwent Facilities Management has joined the Sustainable Facilities Management Index as part of an ongoing commitment to improving environmental sustainability.

WRAP: a different perspective on the net zero journey

The environmental charity argues that focusing exclusively on energy is only half of the solution to tackling climate change associated with carbon emissions.

Climate change: FM favours quick wins

The UK facilities management sector does not possess a thorough, detailed strategic approach to combatting climate change.

Managing employee experience in a hybrid world

Covid-19 has transformed both the nature of work and the role of the workplace. A new report looks at how businesses can overcome the emerging employee experience challenges.

Homeworkers want help to cut costs and impacts

As research continues to show preferences for continued homeworking, the associated increase in household energy use is causing concern.

Incentive FM Group makes board appointment

Laura Phillips, director of group HR, has been appointed to the main board to boost the company’s focus on social value.

Sodexo and IUF commit to H&S priorities

The group has joined a global trade union federation for workers throughout the food chain in signing a declaration of intent on health and safety.

IWG sees the benefit of hybrid working

The group behind brands including Regus is seeing its market grow as companies begin to think about post-pandemic workplace solutions.

Shaping the future of work

As more employers begin to plan a return to the office, the shift toward a worker-centric model should be top of mind, says JLL.

Too many workplaces not ready for post-pandemic use

New research shows that workspaces currently on offer to a returning workforce are largely not up to scratch.

Data: what good is it really?

Data and its impact on the FM industry has been a hot topic for years. Yet many organisations still have questions. Around service delivery, around customer experience: does all that data really make a difference?

Compass plan to close opportunity gap

Compass Group UK and Ireland has unveiled an action plan to increase access to career opportunities across the UK.

Ground Control beats carbon neutral target

The landscaping and maintenance services specialist has reached its goal of achieving carbon neutral certification four years ahead of schedule.

New guidance on net zero carbon buildings

The UK Green Building Council has published guidance on the procurement of high-quality renewable energy and carbon offsets.

ISS UK reports lowest gender pay gap to date

The pay gap for ISS UK is currently the lowest it has ever been, at 7% on both a mean and median basis.

Workplace Futures slides and videos available

Full video coverage, as well as speaker slides, from February’s conference are now on the event website.

Sodexo marks International Women’s Day

The support services company is launching a series of virtual engagement events designed to help female prison leavers get back into employment.

Women of the built environment

Women on the built environment frontline are uniting this International Women’s Day to challenge the status quo and celebrate the vast impact women contribute to the sector.

UKGBC moves ahead on social value

The UK Green Building Council has published new guidance designed to help built environment practitioners define and deliver social value on their projects.

Return to workplace threatens environmental dividend

With the government revealing its roadmap for the lifting of Covid-19 restrictions, it is becoming clear that the green gains of the pandemic could be lost.

FMs confident and looking for growth

A poll of the more than 350 delegates at this year’s Workplace Futures conference provides good insights into what FMs expect to see over the coming months.

Mace sets out its path towards 2026

The group has overhauled its strategy to set out a vision of a more sustainable and inclusive business model that puts purpose at its heart. 

Lovett to chair CBI Public Sector Partners Council

ENGIE UK & Ireland CEO Nicola Lovett has been appointed to lead a key CBI standing committee.

FM business confidence survey opens

The annual FM Business Confidence Index survey, backed by Barclays and i-FM, will test frontline market views within this key UK industry.

Sodexo launches 2021 Social Impact Pledge

Sodexo UK & Ireland has stated its commitment to a series of pledges forming its ethical manifesto for leading the way to improve quality of life for society and the planet.

Covid vaccines and return to the workplace

The CIPD, the professional body for HR and people development, has published guidance to help employers navigate vaccinations and the return to workplaces.

Sodexo commits to apprenticeship transfer

To mark National Apprenticeship Week, Sodexo will transfer £800,000 of its annual apprenticeship levy to SMEs.

Businesses sceptical about the value of technology

Outdated attitudes amongst senior business leaders are at risk of jeopardising future business survival.

Axis launches Lobby Ambassador service

The new service features SIA-licensed front of house staff who also have 5-star hospitality skills.

Inspiring leaders at Anabas

Two senior executives at the corporate offices FM provider have been recognised with awards.

Mid-sized companies look to cut office space

Over a third of UK mid-sized businesses expect to reduce the amount of space they hold in the future.

Mitie's ESG status upgraded

Mitie has received a top score from Sustainalytics, one of the leading global environment, social and governance ratings agencies.

VINCI Facilities wins top award for sustainability in FM

VINCI Facilities has come out on top in the Sustainable Facilities Management Index 2020 E-Awards.

Mitie named top UK Employer

The group has been included on the annual list for the third year running.

IWFM and NEC plan new contracts

A new suite of facilities management contracts is due to be launched this month.

Corps goes carbon neutral

Corps Security has been awarded carbon neutral status after reducing its carbon footprint and offsetting unavoidable carbon.

Businesses warned on crisis of trust

Organisations face a crisis of trust this year if they continue to make workplace decisions in the dark.

Workplace change: communication guide offered

Magenta, the communications agency for the built environment, has launched a guide to help businesses to communicate better as many think again about plans for a return to the office.

Real estate and the Covid-19 pandemic

The corporate property world was already changing when the coronavirus arrived. The real challenge now is handling the new pace of that change,

Demand side response: hidden power?

A smart energy technology specialist has created a simple, online calculator that works out how much revenue a building could be generating from involvement in DSR.

ISS unveils new operating model

The group has also announced a refreshed strategy and a number of senior management changes.

FM: where is the strategic thinking?

A lack of long-term strategic thinking amongst FM service providers and their customers is limiting opportunities for substantial business and social benefits.

New report looks at pandemic productivity

Property advisors Avison Young looked into which elements of office-based and home-based working influence knowledge worker productivity.

Covid-19: new report focuses on consumer worries

One in 10 people have walked out of a premises because they felt uncomfortable about the risk of catching Covid-19, according to a report by facilities services provider phs Group.

Climate change: Mitie's leadership role confirmed 

Mitie has been awarded a new climate change score by one of the world’s leading environment, social and governance ratings agencies.

Derwent makes inclusive employers list

Derwent FM has been ranked 40th in the Inclusive Top 50 UK Employers List.

IWFM launches social value framework

The Institute of Workplace and Facilities Management has partnered with the Social Value Portal and National Social Value Taskforce to develop a new measurement framework.

Sodexo offers insights on disability and inclusion

Sodexo has published a report on the findings of a survey into the lived experience of employees and customers with disabilities.

Mitie on inclusive employer list for third year

Mitie has been ranked 10th in the list of Inclusive Top 50 UK Employers, marking the third year running it has been recognised in this way.

Cautious businesses hold back on decisions

Businesses across the UK are rethinking the role of the workplace in these pandemic-hit times, but many remain unwilling to commit to transformational change.

Infogrid raises $15.5m to accelerate growth

The company, founded in 2018, is set on "making the unfulfilled promise of scalable IoT a reality". And it is targeting FM in particular.

Covid-19 shaping technology investment

The smart building sector looks set to benefit from a surge of spending in 2021.

The key to tech in FM

A new report from the IWFM and Microsoft argues that partnering is the route to overcoming 'the technology barrier' and realising its potential to impact workplace performance.

EY pioneers hub & spoke model

Regus parent IWG will provide both a home-base and remote working sites for the business advisor’s Norway team.

Catch 22 targets FM growth opportunities

The facilities management recruitment specialist has announced a new management structure to implement its plans for future growth.

Planning for 2021

What's on the agenda for the coming year? FM never stands still for long: we want to hear about your workplace plans. And we have something to offer in return.

Work, workplace, risk: shaping property in 2021

Ten trends, all in play now, will shape the commercial real estate industry in the coming year.

Workplace: the future is more human-centric

The workplace of the future will be versatile and hybrid, focusing on employee-centric solutions, according to a global survey.

HR: key trends shaping the future

A new report identifies the trends that will have an impact on organisations, work and workers.

Spica to deliver workplace app for Mace

The workplace experience app will initially be available at the construction management group's global headquarters in London.

NuServe gains B Corp certification

The family-run cleaning contractor has been recognised for meeting rigorous social and environmental standards.

Wates launches social value strategy

The Wates Group has committed to each of its business units achieving Living Wage Recognised Service Provider status within five years.

Mitie offers net zero playbook

The company says its playbook provides a step-by-step guide to reaching net zero carbon emissions.

RICS FM survey opens

RICS has launched its latest quarterly survey designed to gather information on current and emerging trends across FM.

Should we tax homeworkers?

A new report from Deutsche Bank suggests that the answer should be yes, bringing a new dimension to discussions about what the 'new normal' might look like.

Compass commits to Living Wage

Compass Group UK and Ireland has been awarded Recognised Service Provider status by the Living Wage Foundation.

Third of home-workers feel disconnected

Data from Leesman's ongoing home-working study of more than 145,000 workers has revealed that a significant number of employees feel disconnected from their colleagues and their organisation.

Travel to work: management advice

Amongst everything else Covid-19 has impacted, there's the journey to work. Whether travelling now or at some point in the future, that journey may well need a rethink.

Generational divide in views on place of work

Older home-workers are showing a significantly greater preference for returning to the office than their younger counterparts, according to new research.

Workplace Week full line-up confirmed

The four-day festival showcasing how world-leading organisations are navigating the challenges of 2020 is set to provide virtual delegates with a window into multiple work strategies.

A hub & spoke future?

Over a third of business leaders are considering downsizing their primary office space and shifting towards smaller satellite offices.

Vinci targets 40% carbon emissions reduction

The Facilities and Construction divisions have taken delivery of the first tranche of Polestar 2 electric vehicles.

Atalian Servest signs Race Charter

The FM group has signed the Race at Work Charter as part of its new diversity and inclusion platform and its commitment to race equality.

Fusion21 launches £1.1bn framework

Procurement organisation and social enterprise Fusion21 has announced the launch of its national Workplace & Facilities Framework. It is now inviting bids from interested suppliers.

EMEA outsourcing deals up in Q3

The region’s supply market saw a strong pick-up in recent months, though much of that was powered by new IT outsourcing contracts.

Mitie scoops green fleet award

Mitie was presented with the ‘Green Fleet of the Year’ award at last week’s Business Car Awards 2020.

Sodexo backs young people on careers

The company has partnered with Generation Success to help empower 40 young people to achieve their career aspirations through a 14-month mentorship programme.

Bennett Hay launches support network

Forward Together has been created to support, mentor and help up-skill members of the team who have been made redundant or face the prospect of redundancy. 

Wates names October inclusion month

The construction to services group says this is set to become an annual thing.

Corps offering complimentary service reviews

The specialist security services provider has launched a ‘working in the new normal’ service review offer for new and existing customers.

BigChange puts RFM on the road

The hard services company RFM Group is rolling out a new cloud-based mobile workforce management system. 

OCS names training partner

The facilities services group has appointed Qube Learning to support its strategy to upskill, develop and retain staff.

Is flex space the answer?

It could be, says a new report, at least for many UK occupiers facing an uncertain future and needing an alternative to traditional corporate accommodation.

Workplace change: research backs research

An extensive report on the future of the office and office workers in the UK confirms that the seismic change in the way people work now is here to stay.

Mitie commits to new ESG targets

The FM group has launched its 2020 Social Value Report, which includes targets described as “industry-leading” for environmental, social and corporate governance performance.

ISS awarded platinum sustainability rating

The rating secures the group's position in the top 1% of assessed companies for the second year in a row.

RICS launches global FM procurement code

The new industry code of practice sets out high-level steps to bring transparency and consistency to the facilities management procurement process.

Cleaning tips for Covid-secure workplaces

As organisations struggle to plan the way forward amidst a national increase in Covid-19 cases and changing government advice, good hygiene in the workplace has never mattered more.

Hybrid workplaces will not work for everyone

Organisations could be caught up in a matrix of pain if they do not carefully manage the new realities of hybrid working.

FM Brands Survey: the results

Brand is important in facilities management: 90% of FMs rank it as a key factor when buyers are procuring services.

Commercial property: time for a change

For a whole series of reasons there is change underway in the property world, but underlying this is a more fundamental question: what is property actually for?

Atalian Servest launches D&I platform

The initiative is designed to give all employees a voice, promote individuality and drive the company's approach to diversity and inclusion.

Workplace Trends online next week

The long-running conference series will be back, in virtual form, with a strong programme on 15 October.

Membership organisations: facing up to change

David Emanuel writes: our professional institutes and associations need to react to market change just as quickly as do commercial businesses.

Working from home works

Research with a sample size of more than 125,000 workers shows that the home is outperforming the office in some fundamental areas.

Innovise acquires cleaning software specialist

Templa is the software company behind TemplaCMS and the leading financial contract management system for cleaning contractors in the UK and Australia.

Covid-19: health and safety climb the agenda

The great pandemic work-from-home experiment has proved, broadly, a success. But a quarter of such workers express some concern about their mental wellbeing.

Home-working works, but mental health support needed

New research from the CIPD shows the shift to home-working over the lockdown period has been a positive experience for most employers.

Covid-19: Anabas invests in training

The facilities management company has launched The Art of Brilliance training to support its workforce in weathering the Covid-19 storm.

Frontline heroes: Mitie awards extra day of holiday

Mitie has awarded an extra day of holiday to more than 25,000 frontline non-management staff.

Sodexo provides more information on Covid impact

The support services group has issued a broadly positive trading update on FY2020, coupled with news of actions taken.

Less space, close to transport 

As Londoners start to return to the city, flexible space providers are seeing some clear trends emerge.

Bennett Hay shifts focus to workplace experiences

The soft services specialist has refreshed its brand and repositioned to reflect the changing face of the workplace a decade after the company was launched.

Is corporate branding important in FM?

The i-FM Facilities Management Brands Survey is back following a two-year pause. And with the challenges the market is facing now the timing couldn't be better.

ISS scoops BITC award

The service provider's JointForces@ISS employability programme has been singled out for praise in the recent Responsible Business Champion Awards.

Incentive FM restructures to deliver specialist support

The company is switching to a sector approach to ensure it is best placed to continue to support its clients while maximising opportunities in key markets.

CEOs see 'enduring shift' in office use

More than two-thirds of UK CEOs believe there will be a shift towards low density office usage as a consequence of the Covid-19 experience.

BSI publishes third update to Covid-19 guidance

The standards organisation has refreshed its 'single-source' safe working guidance, coupling it with a planned webinar on implementation.

Online tool aims to get office occupiers thinking

A property consultancy has launched an online service to help organisations determine what their occupancy requirements will be in preparation for employees returning to the office.

Uneven recovery for flex space operators

Remote working may be an increasingly popular idea, but currently UK flexible office providers are seeing much lower levels of occupancy than elsewhere in Europe.

Arcus FM achieves City & Guilds Assured status

The facilities management company has secured recognition on 15 of its in-house training courses.

Advisor warns on fixed price energy contracts

Fixed-price contracts for industrial and commercial businesses are about to get much more expensive, and likely far less 'fixed' than consumers believe.

Caterer commits to Living Wage

Independent business and industry caterer Houston & Hawkes has become a Living Wage Employer following accreditation from the Living Wage Foundation.

Sodexo launches Space eXperience

The group's workplace experience design consultancy, Wx, has launched a connected building management solution that supports organisations' return to the office.

CEOs see change as here to stay

Almost nine in ten UK CEOs see a permanent shift towards more remote working coming out of the Covid-19 experience.

Mitie continues FTSE4Good listing

The strength of its sustainability credentials has seen the FM group maintain its position in the FTSE4Good Index Series, following a June review.

EMCOR UK launches new vision

Its new strategic purpose aims to re-imagine the potential and positive impacts that the UK facilities management sector can bring to the workplace, the environment and society.

Housing group moves to mobile technology

The Middlesbrough-headquartered Thirteen Group says it is transforming its FM services with a new workforce management system.

MyTAG to support skills certification

The technology group's patented Proof of Identity solution has been selected by NOCN Job Cards for new smart ID cards for the Construction Plant Competence Scheme.

ISS revalidated under Defence Employer Recognition Scheme

The facilities services group has announced the renewal of its Corporate Covenant, which has been validated for a further five years as a Gold award holder.

Sodexo named top employer for women

The company has been recognised as one of The Times Top 50 Employers for Women in 2020, its seventh consecutive year on the list.

Digital transformation for Eric Wright FM

Eric Wright Facilities Management has launched a digital transformation programme across all areas of its business.

Union presents Interserve with Living Wage pay claim

PCS has brought its claim for improved pay and benefits into a single package for the outsourcer instead of the previous contract by contract negotiations.

We have seen the future and it is mixed

A report from property advisors JLL concludes that the pandemic working-from-home experiment is forcing companies to re-imagine the future of work and question the purpose of the office.

Autonomy makes the world go round

Pandemic lockdown or not, the key to good performance, and to success for every business, is employee happiness powered by autonomy.

Covid-19: an opportunity to reinvent FM?

A new report from the Sustainable Facilities Management Index has set out how the FM sector can assist in a post-pandemic recovery.

G4S holds steady in first half

The group's Secure Solutions business saw a largely flat performance for the six months ending 30 June, not bad in a pandemic-struck world.

Altuity teams up with BenefitFM

Altuity, the maintenance, facilities and asset management software company, has launched a new partnership with consultancy BenefitFM.

Compass to decline furlough pay-out

The catering and support services group has joined a handful of companies that do not plan to take the government's jobs retention bonus.

Wates restructures to sharpen focus

The Wates Group has unveiled a series of organisational changes designed to intensify its focus on the opportunities it sees across its markets.

Return to work must be gradual, says CIPD

The Prime Minister's call for employers to begin bringing people back into the workplace in August has drawn another cautious response.

Londoners looking for a healthier commute

New statistics from a premium workspace provider suggest that the main concern for businesses post-lockdown is whether employees can get to and from work safely.

JLL to introduce cleaning certification

The property services group is collaborating with a leading inspection, testing and certification company to help building owners and occupiers confirm their spaces are clean and safe.

Construction turns the focus to values

UK construction could soon be on the verge of a fundamental shift towards value-based decision-making involving all key stakeholders in a project.

Coronavirus driving demand for flexible space

The trend towards workplace mobility was not created as a result of the pandemic, but it was certainly accelerated by it.

Sitemark launches home-working tool

The independent benchmarking service has launched a working from home wellness assessment tool to support businesses and employees.

Covid-19: Altuity adds cleaning management capability

The pandemic has highlighted the critical role of cleaning activities as never before. Effective management is equally important.

Marlowe buys Elogbooks

The fast-growing safety and compliance group has added contractor management services to its portfolio.

Avison Young launches cost containment service

The new offer aims to support strategy development for a post-Covid environment, while building for a resilient and sustainable future.

Research into managing virus transmission funded

Design and engineering consultancy Arcadis has been awarded £50,000 to help in developing advice on the return to work.

Caterer launches hub to support reopening

Bartlett Mitchell has launched a web-based Covid Info Hub, a portal providing access to support and information ahead of the reopening of the hospitality sector.

Preference for home-working grows

New research commissioned by IWFM has found that the number of employees who do not want to return to the office has nearly doubled since the start of the lockdown.

HSE urges businesses to become Covid-secure

The Health and Safety Executive is calling for businesses in Great Britain to make sure they are Covid-secure as more sectors open their doors.

BSI updates Covid-19 guidance

Version 2 of BSI's Safe Working Guidelines has been published.

IWFM makes the case for fair pay

Working in partnership with the Living Wage Foundation, the IWFM has published new guidance on the real Living Wage.

CBRE in commitment to social procurement

CBRE GWS has joined the Buy Social Corporate Challenge, a ground-breaking initiative led by Social Enterprise UK.

New SFMI report outlines sustainable ambition for FM

A new white paper published by the Sustainable Facilities Management Index provides FM organisations with a framework that can help propel them to leading sustainability status.

Post-lockdown expectations: divided opinion looms?

One unexpected side-effect of pandemic lockdown has been a steadily growing file of surveys carried out to uncover experiences and views. A number of these point towards a significant divide about the future of work.

Return to work: getting it right

Getting the workplace ready to reopen is a complex challenge and, happily, there is plenty of advice available. Ensuring the business itself is ready for reopening is a different challenge altogether.

Webinar: supporting your workforce

With frontline employees hard up against it throughout the pandemic, their financial wellbeing has never been more important.

KPMG and Planon extend technology cooperation

The business advisors and the software group are moving their collaboration to 'the next level', with the signing of a partnership agreement.

UKGBC to tackle the meaning of social value

The UK Green Building Council has charged a new task group with developing a definition of social value for the built environment sector.

9 to 5 is so in the past

That's the conclusion of a survey of building occupiers carried out by CoreNet Global, the corporate real estate professionals group.

Webinar: FM's sustainable future

SFMI, the Sustainable Facilities Management Index, argues that the FM industry should be a pioneer of sustainability. It will set out its case on 2 July.

Offices are vital, but need to change

Property services group Savills has published the results of a survey of its clients, and it is clear that change is on the cards.

TCFM increases support for employees

The facilities management firm has partnered with Wagestream to enable colleagues to access up to 50% of their pay as it is earned. 

Sodexo's Raj Verma named top role model

Raj Verma, Global Senior Vice President, Human Resources, Corporate Services, has, for the third consecutive year, been listed in the EMpower 100 Ethnic Minority Role Model List.

Bungar named as Empower role model

Satvir Bungar, Managing Director & BDO's Head of Facilities Sector M&A, has been recognised in this year's EMpower Ethnic Minority Role Model List.

Bullock joins Living Wage Leadership Group

Corps Security CEO Mike Bullock has been appointed to the Living Wage Foundation's Recognised Service Provider Leadership Group.

Churchill updates compliance software

The Churchill Group has launched an advanced version of its award-winning Cati software featuring Covid-19 functionality.

The downside of working remotely

Trust, social cohesion and information sharing are the areas most potentially vulnerable to damage when people work virtually.

Changes in Serco executive team

These moves are entirely consistent with the group's ambition to be the best-managed business in its sector, says chief executive.

Engie offers Workspace 2 guide

"Covid-19 has presented an unprecedented challenge to all professionals involved in managing and maintaining buildings."

Businesses look to more remote working

71% of UK businesses are planning to permanently adopt flexible and agile working practices post the Covid-19 lockdown.

The future looks different

If the weight of opinion in survey research is a reliable indicator, there's no way the UK is going back to pre-Covid patterns once lockdown is lifted and 'normal' returns.

Amey launches C-19 innovation competition

The company's Bounceback Innovation Challenge aims to develop solutions that will help the industry better cope with challenges posed by the coronavirus.

Brabin scoops top safety award

Matthew Brabin, CEO at ISS UK & Ireland, has been named the Overall CEO Winner in the British Safety Council 2020 International Safety Awards.

Updated Outsourcing Playbook published

The Outsourcing Playbook, designed to ensure that government and the private sector work together well, has been revised and updated.

Sodexo introduces hygiene verification

The group is partnering with Bureau Veritas, the testing, inspection and certification specialist, to introduce a hygiene verification label for its procedures and services.

Sodexo reaffirms sustainability commitments

Last week's World Environment Day provided the opportunity for the group to reiterate its commitment to work with employees, clients and suppliers for a more resilient and green economic recovery.

Derwent commits to EP100 initiative

To mark last week's World Environment Day, Derwent FM signed up to The Climate Group's initiative on efficient energy.

L&D in FM: the impact of Covid-19

What impact has the pandemic had on learning and development in FM? That's the question that learning provider International Workplace is seeking to answer for a key conference this month.

Farrell admitted to Chartered Security Professionals Register

Jane Farrell, Sodexo's head of security for UK and Ireland, is only the seventh women to be admitted to the Register since it launched in 2011.

Some optimism in a tough marketplace

With new business opportunities in short supply, turnover generally on a downward slide and the prospect of redundancies looming, UK FM companies have a lot to worry about. But some see positives on the horizon.

Cloudfm restructures: more technology, fewer people

The company says a major restructure of the business is part of its preparation to lead the move to a more advanced FM industry as the UK comes out of lockdown.

Acclaro tackles carbon implications of working from home

Lockdown has seen pollution levels drop, skies grow clear and roads teeming with bicycles and pedestrians rather than the usual rush hour jams. What does that mean for the overall picture of energy consumption?

Is it safe to work here?

Technology firm MyTAG has developed a new system to help companies ensure the safety and cleanliness of office spaces as employees return.  

The future of the workplace: a mix of locations

The results of a global survey on working from home during the pandemic point toward a shift from office-based to a "total workplace ecosystem", balancing office, home and other locations.

BSI publishes safe working guidelines

The UK's National Standards Body has published new safe working guidelines to help businesses manage the return to work and the reoccupation of their facilities.

Home-working: a success for most in financial services

Almost three-quarters of employees (70%) working in financial services rate their working from home experience as positive, according to a new survey from Deloitte.

Sodexo introduces new Medical Advisory Council

Sodexo is committing to a clinically-informed approach to the development of new protocols and standards, supported by the newly appointed council.

Calls to couple pandemic recovery with climate challenge

KPMG, the advisory group, has joined growing calls on the government and business community to put the green agenda at the heart of economic recovery plans.

Return to work: employee experience gets high priority

A survey of HR professionals finds almost two-thirds prioritising employee experience more highly now than before the coronavirus outbreak.

UK workers have mixed views on where they want to work

Rumours of the demise of the office are much exaggerated is the predictable conclusion emerging from research commissioned by the British Council for Offices.

Sodexo unveils support to help organisations adapt​

'Rise with Sodexo' has been designed to support clients in meeting health, operational and confidence challenges when reopening workplaces.

Back to work: social distancing will be critical

A UK-based technology company providing workplace sensors, digital signage and data intelligence has launched a social distancing solution to support businesses with the phased return to work.

Axis Group signs C-19 Business Pledge

The security, cleaning and front-of-house services provider is supporting the pledge's goal for businesses and universities to help employees, customers and the community during the pandemic.

Compass launches £2bn fundraising

The food and support services group has released half-year results and at the same time launched a major equity fundraising initiative to cut debt and boost its finances.

CH&CO strengthens position through refinancing

The catering services group has completed a refinancing and fundraise with its existing lenders and shareholders. 

Employers plan cautious return

Most companies plan to take a gradual approach to bringing employees back to their workplaces as governments begin to lift restrictions tied to Covid-19.

Lockdown working: what are we learning?

Last week we launched a quick poll of the FM community, asking if people were looking forward to returning to their usual places of work. There's a lot of ambivalence out there, and the reasons for that hold some lessons for us all.

RICS market survey launches

RICS is currently gathering insights into how the facilities management sector is reacting to the challenges of the Covid-19 pandemic.

Sodexo introduces employee reward scheme

The company has announced that it will redirect funds from its annual bonus scheme to a special fund that will reward frontline staff who have worked through the Covid-19 pandemic.

Medirest ups frontline employee pay

Compass Group UK & Ireland's healthcare division has announced that it will be paying all its frontline employees, who support the NHS, the equivalent of the NHS Agenda for Change rate of pay.

myfm offers return to work guide

The specialist FM consultancy and interim management organisation has pooled the expertise of its team and its associates to produce a guide to preparing buildings for safe occupancy following lockdown.

Bellrock rolling out wellness app

The property and facilities management services company is deploying a new mobile app to track the health and wellbeing of its remote workforce during the Covid-19 crisis and beyond.

CIPD: three tests before bringing people back

The UK HR body says employers should not bring their people back into the workplace until they have taken all practical steps to ensure employees feel safe 

IWFM: people worry about coming back

As lockdown measures begin to ease, many UK office workers are concerned about going back to the office. But working from home isn't perfect either.

Government publishes back-to-work guidance

A series of publications aim to offer practical guidelines to make workplaces as safe as possible and give people confidence to go back to work during the pandemic.

ISS commits to major reduction in single-use plastics

ISS UK & Ireland has published its Corporate Responsibility report for 2019, highlighting achievements in cutting single-use plastic consumables and raising funds to support water and sanitation projects in southern Africa.

CBIL loan protects one company's future

Simply Solutions, the London headquartered facilities services provider, has stabilised its position with the help of a £250,000 Coronavirus Business Interruption Loan.

Churchill launches Covid symptom tracker

The soft services group has added a new app to its digital platform, designed to monitor signs and curb the spread of the coronavirus.

Innovise in new partnership with Wagestream

The tech companies are teaming up to provide a new solution for how facilities staff work and get paid.

Anxious about returning to the workplace?

If so, you are not alone. Over 40% of employees share that feeling because of Covid-19, according to a new survey published by the CIPD. 

ISS sees solid organic growth for first quarter

The facilities services group reports that, despite pandemic impacts, revenue increased by 2.4% year-over-year in Q1 2020. 

Corps launches thermal imaging service

Corps Security has joined the return-to-work services market with the introduction of new tools to support organisations as they look towards 'business as usual'.

Mitie offers post-lockdown guidance

As the lifting of some lockdown restrictions is reviewed by government, Mitie has published a return-to-work guide for facilities managers.

NJC launches coronavirus support hub

The independent cleaning and support services company has developed an online hub to share information in support of a return to the workplace.

Employers call for changes to furlough scheme

A new CIPD survey of 1,000 employers highlights a need for furloughed workers to be able to work reduced hours.

Lockdown leading to lasting business change

The coronavirus lockdown is causing lasting changes to the way UK companies operate, new figures from the Institute of Directors suggest.

UKGBC offers guidance on social value measurement

The UK Green Building Council has published new guidance aiming to de-mystify the practice of measuring the social value of buildings and places.

Does coronavirus spell the end of hotdesking?

Workplace design experts are predicting the pandemic could prove a major challenge to the future of hotdesking.

BCO: looking at change in the workplace

Screens to protect receptionists, touchless unisex toilets and reduced occupational density are all likely to be features of the post Covid-19 workplace.


Features - Search found 100 features

The race to net zero: what this means for FM

‘Net zero carbon’ is the latest catchphrase across the corporate sector. You’ve probably heard many interpretations of it, along with ‘climate positive’, ‘zero carbon’ and ‘science-based targets’.

Managing employee experience in the hybrid era

The past year has been tough on conventional wisdom. Covid-19 has challenged everything we think we know about the world, including the nature of work and workplace.

Managing fire safety compliance in turbulent times

Building owners who fail to comply with proposed new fire safety measures could be faced with unlimited fines.

The workplace: a major player in talent attraction & retention

Will Richards highlights three best workplace strategies to support talent attraction and retention in a post-Covid19 world.

Covid-19: driving technology change

Rodrigue Zbinden considers the recent increase in cloud adoption and how hosted security solutions can help to manage teams, facilities and operations.

Smart monitoring and sustainability

One of the fastest growing sectors for global investment in the past few years has been technology designed to make buildings smarter and more sustainable.

Technology: supporting the return to the office

In the wake of Covid-19, organisations around the world are rethinking space utilisation, employee engagement and wellbeing, sustainability and the overall real estate portfolio.

Getting flexible with workplace management technology

The only constant in life is change. Managing an office building in the 18th century would look a lot different to a 21st century workplace.

Using technology to create better user experiences

2021 will, we hope, see offices reopening and employees returning with new views on how they want to work. Technology has a crucial role to play.

Flexspace and the future of the office

Like many industries, the flexspace sector is facing one of its greatest challenges in the global pandemic.

Covid-19 and lift safety

Social distancing must have been one of the most used terms of 2020. Looking ahead to 2021 this same behaviour seems set to be a part of daily life for quite a while to come.

Moving in-house

Over the past couple of years King’s College London has been bringing previously outsourced services in-house. We talked to project lead Paloma Lisboa about how and why.

Ergonomics for a healthy, productive remote workforce

As we move towards the end of an absolutely tumultuous year, it’s clear that Covid-19 has had a deep and lasting impact on remote working.

Effective cleaning: the key to a safe workplace

This year has, without a doubt, challenged workplace and facilities professionals with a whole host of safety and wellbeing concerns.

Atalian Servest’s ONE project relaunched

Adversity sparks creativity: 2020 has certainly demonstrated this. We are all learning resilience in a year that has thrown challenges at us that we never imagined.

Lockdowns and tiers: what do they mean for FM?

Coming out of the second national lockdown in England and into a new tiered system has brought fresh challenges for the FM industry.

A smarter cleaning vision

It is hard to predict the long-term impact that Covid-19 will have on working practices in Europe and the knock-on implications for commercial real estate and workspaces.

Workspace design post-Covid

It's been a challenging year for facilities management on many fronts, and one more lies in the future of the office. We still need them, but what does FM need to do to ensure they are fit for a new future?

Keeping your premises Covid safe

In the facilities management sector, you have the hefty responsibility of looking after your premises and building users, whether these be staff, visitors, customers, residents or patients.

Smart makeover

Smart building technology essentially consists of a system of connected devices which can measure data from your building and transform it into usable insights and automation. The experts at Smarter Technologies outline some opportunities.

Spreading the word

One of the most frequently used words in facilities management must be ‘team’. But team-working requires information and a consistent flow is not an easy thing to achieve.

Controlling costs and improving productivity: 5 steps

Much has been said in recent years about technology in relation to how it is transforming FM, and recent developments have certainly accelerated both demand and adoption.

FM innovation: removing the capex barrier

There is an urgent need for innovation in FM, and in particular the cleaning industry, to improve performance in the midst of the Covid-19 pandemic.

The humble risk assessment

Amongst the many impacts of Covid-19 is this: everyone is talking about risk assessment.

Managing safety and risk in workforce transition

With the threat of the Covid-19 pandemic far from over, facility owners and managers need to stay up to date with the latest information, and stay flexible in their return-to-work planning.

Potential trends and changes to workplaces

In the final instalment of this series examining the return to work post-shutdown in the UK, Faegre Drinker solicitors look at the potential trends and longer term changes that the Covid-19 pandemic will likely have on workplaces.

Addressing the economic impact of Covid-19

In this second instalment in a series examining the challenges UK employers are likely to face in the coming months, solicitors at Faegre Drinker look at how employers can manage the economic impact the pandemic will likely have on many workplaces.

Returning to work post-shutdown

The Covid-19 pandemic and the resultant lockdown have caused a massive shift in the way we work. The experts from international law firm Faegre Drinker examine the challenges UK employers are likely to face in the coming months.

Why smart businesses minimise risk with smart detectors

Market research firm Gartner has predicted that in the internet of things marketplace building automation will be the segment with the largest growth rate in 2020, at 42%.

What happens after lockdown?

On Thursday 16 April, the UK government extended the lockdown by at least another three weeks. That’s not to say life will return to normal on early in May, of course. But, in the meantime, how should we think about this?

Inclusivity at the frontline

The LGBT+ in FM group supports colleagues from across the FM industry. Committee members got together to tell Fiona Perrin why reaching frontline colleagues with a message of inclusivity is so important.

Covid–19 and the UK facilities management market

As the economic implications of the global pandemic are becoming clearer, most FM businesses are scrambling to assess the impact on their top and bottom lines. Others are scrambling simply to survive.

Working from home: mixed messages, mixed success

Homeworking has rocketed up the agenda at many, if not most, organisations across the public and private sectors as covid-19 forces so much change. But the transition will not be easy for all.

Crunch time  for business occupiers

No matter the sector, be it technology, finance, retail, manufacturing or any other, virtually all UK businesses rent their HQ and operational premises under commercial leases. Scott Keown offers some timely advice.

Hail the clean, lean recycling years to come!

This year will witness the start of the glorious clean, lean years of recycling as any business that wants to embrace the green agenda in a meaningful way will have to re-examine how they manage their waste resources.

Dashboards: get your design right

The rise of technology within FM continues to advance. The advent of predictive analytics, the internet of things and smart technology are all disrupting the traditional approach to facilities management.

A moving experience

An office relocation is an exciting time for an organisation. Whether it’s as a result of expansion and growth, acquisition, or the consolidation of existing buildings into one new space, it's a chance for a fresh start in new facilities.

Data-driven design to stand the test of time

Getting your workspace right can be a game-changer for any business. But how do you know what style will stand the test of time? What will the workplace of the future look like?

Moving to business focused maintenance

The traditional one-size-fits-all maintenance approach uses interval-based inspection, planned maintenance and reactive repair. Alistair Clements makes the case for a better solution.

Productive, high-performing and healthy workplaces

Given what we already know, why isn't everyone making changes to create these, asks John O’Brien.

Access control: unlocking the business benefits

Rodrigue Zbinden considers the evolving role of access control systems and their benefits beyond the traditional use as a security technology.

The hidden threat to our workforce

FMs put wellness and the protection of the workforce right at the top of the agenda. So why, asks a new report, is no progress being made on the UK's highest reported workplace disease: hand arm vibration syndrome?

9 megatrends that every FM provider should know

Economic growth, globalisation, technological development... here are a just some of the megatrends that are shaping the future of FM, analysed by the experts at ISS.

What the office really means to a business

Increasing the cost-efficiency of a business, managing health and safety requirements, extending the lifespan of assets and monitoring and maintaining compliance all showcase the importance of facilities management today.

Smaller players with big ambitions

The latest in a series of i-FM features identifying some of the smaller, but growing players in UK FM.

Wellness and FM

The word wellness is everywhere. Type #Wellness into Instagram and you'll find 30 million posts ranging from bowls of green salads, to intense exercise routines, to bottles of activated charcoal. All with a collective 'shine' associated with good health.

When the lift doesn't go to the top

The subject of emotional intelligence seems to be everywhere, in bookshops, magazines and Twitter feeds. But how relevant is all this to workplace design and management?

LGBT+ in FM

The why, when and what: insights and updates from the LGBT+ in FM committee.

Bidding with the end in mind

Management guru Stephen Covey was always challenging people to think ahead and clearly define what they wish to achieve. He called it ‘starting with the end in mind’. Colin Dulson looks at what this idea means for FM.

Facilitating a unified approach to data compliance

Ian Osborne looks at the challenges awaiting facilities managers faced with the complexities of GDPR compliance.

Top tips to keep staff and premises secure

Darren Hyde offers a top-ten to ensure the safety of your people and property in a world where challenges seem to grow steadily.

Combining the power of people and data

UK-based government solutions provider KBR is no stranger to the facilities management market. A major partner to 20% of the British armed forces, KBR also takes on contracts where they provide a client-side and strategic role.

Ordering in: giving customers what they want

How can facilities managers help workers create better lunchtime habits? Nick Hucker has some observations about current trends.

The FM as data scientist

Is that a possibility, perhaps even a necessity? Paul Djuric looks at how ready the FM industry is for the arrival of big data.

Building innovation on international expertise

Phil Smith offers some advice on moving into, and benefiting from, international partnerships in a fast-changing FM sector.

Why you need fluid business continuity plans

Every industry is different, but even a small office environment could grind to a halt quickly without water.

Tech that protects our wellbeing

When technology works, it can help us be well and more productive, Graeme Hughes, MD of Innovise, tells Fiona Perrin; but watch out for those applications that can lead to more, rather than less, stress.

Contract lifecycles: plan for each stage

As FM contracts become larger and increasingly complex, contract teams find themselves working alongside other organisations as well as liaising closely with multiple internal customers. Colin Dulson offers advice on how to make this a success.

Is public sector outsourcing broken?

Outsourcing is taking the blame for 'poverty' employment conditions and exploitation. How did it come to this and what should our industry be doing about it? Fiona Perrin reports.

Trouble with outsourcing? It’s all in brand…

It's safe to say outsourcing has an image problem. It's become synonymous with short-term business practices and corporate irresponsibility. Thomas Went explains one strategy for addressing the problem.

Mental health first aiders in action

Bouygues Energies & Services UK has mental health first aiders across its business. Kamil Banse, senior HR manager, told Fiona Perrin about this key initiative to protect colleague wellbeing.

Small, medium and enterprising

We hear a lot about the big organisations in UK FM. But who are the rising stars and what makes them successful? Fiona Perrin talked to four of the challengers.

ESOS Phase 2: are you ready?

The compliance period for Phase 2 of the Energy Savings Opportunities Scheme is currently underway, with less than nine months until the deadline. Stuart Denton-Brown discusses how businesses can act now to make the process smoother.

Cracking the retail conundrum

The decline of the British high street has been feature of the news for some years now. One factor compounding the problem for retailers comes with their legacy estates. But there are opportunities for action, as Rob Marriott explains.

Making facilities management easier

The continuous evolution of FM methods and techniques has given rise to more efficient and cost-effective solutions in recent years. Shailendra Jain outlines developments in one key area of practice, FM apps.

Smart start for smart buildings

The benefits of smart buildings are well recognised but organisations in the public and private sectors are under pressure to focus their capital on other investments. Gary Thompson outlines a solution.

Solving the productivity puzzle

Leadership is what impacts productivity the most, but not enough attention is paid to it and anyway, asks Sion Davies, do we have the right calibre of leaders in the FM and workplace sectors?

Smart technology leads the way for cleaning

In the right environment, complete robotic cleaning could only be a year or two away. Alex Blake looks at the ways smart technology is changing the cleaning industry and calls for benchmarked standards on how it's being used.

Sustainability in FM demands holistic thinking

Active Workplace Solutions invited a select group of FM experts to discuss the critical components of sustainability and why the industry’s current challenges call for a reappraisal of what that word means. i-FM reports.

Building connections

How can facilities managers manage poor mobile coverage within their buildings? Sean Keating explains the challenge.

Are your service providers putting security first?

Knowing that your facilities are secure when outsourcing contracts is paramount. Caroline Hutchins outlines a five step approach.

Living wills are coming in facilities management

So embrace them now to get ahead of the game, say Derrick Tate and Farah Abou.

Great expectations

James Clark looks at what you should expect from a vendor when it comes to large electronic security system projects.

Productivity: new insight into an old problem

New UK research shows high CO2 concentrations in offices are decreasing people’s cognitive capability. John O’Brien explains the background to this and what the findings mean.

Why open standards are vital for the future of access control

John Allen explains how IoT enabled access control solutions can deliver security and business benefits for almost any organisation.

Efficiency: where does the money really go?

Resourcing in the world of facilities management certainly comes with its challenges. Juggling timesheets through multiple staffing agencies and a substantial payroll is without doubt an administrative headache.

A better answer to customer satisfaction

Gary Jones looks at how facilities management software can boost satisfaction levels and retain customers.

How tech is transforming property markets

Over the past five years, new tech has drastically transformed the way B2B and B2C businesses operate. Ritam Gandhi looks at what’s available now and what's on the horizon.

The work app for employee engagement

Engaging employees has never been more important. Fiona Perrin explores how an application that mirrors those we use as consumers is keeping soft services staff connected.

Coworking and the demise of the commercial property lease

Traditional commercial office leases are under threat, as an increasing number of organisations begin to recognise the value of flexible working. But why should facilities managers care about this new trend?

Social value adds value

Sienna Emanuel explores the real meaning of social value and what it means for FMs and their service providers.

IoT and facilities management

Facilities management is a wide-ranging field that is standing on the edge of a precipice. Lee Davies looks at what technology has to offer for the best way forward.

Office design and the importance of empowerment

Over the past few years, businesses have started to question whether open offices really encourage the behaviours they’re supposed to inspire. But that might well be the wrong starting point for this discussion, as Gerry Brennan explains.

Apprenticeship perceptions are creating a skills gap

According to the Department for Education, apprenticeship figures have been decreasing in 2018. At the same time, perceptions of this career path continue to be debated and discussed. 

Workplace wellness now front of mind

Up to five million UK workers have a mental health condition, and UK FMs have a role to play in doing something about it. Fiona Perrin reports. 

Cash is no longer king for the FM

Driven by the phenomenal growth of smart technology over the past decade, the UK is heading towards becoming a largely cash-free society, with people preferring to use alternative and more convenient methods of payment.

Barriers to BIM adoption in FM and how to overcome them

How many people reading this have BIM fatigue? Who is tired of hearing how BIM can transform facilities management? How come since the 2016 UK government mandate, there is still little evidence of BIM for FM becoming business as usual?

Simple steps to a sustainable future

A few years ago, the term ‘sustainability’ was fairly interchangeable with words such as ‘environmentally-friendly’ and ‘green’, in recognition of those first steps businesses were making to address some of the ecological challenges the planet was facing.

Facilities management in smart buildings

Building technology has come along in leaps and bounds, and 'smart' projects that can offer tangible, operational benefits to building managers and tenants are becoming increasingly popular. Nick Sacke explores some of the issues and opportunities.

More than free food and bean bags

Adapting our working practices to support millennials can play a big role in staff retention, says Sienna Emanuel.

How nudging can drive higher workplace efficiency

Managers and companies looking to grow profitably can hardly disagree that employee productivity has become the major managerial battlefield. ISS offers some advice on the concept of 'nudging'.

Five strategic sourcing approaches

To accommodate new market needs and increasing hyper-competition, the way business partners interact will change over the coming decade. The experts at ISS outline some of the options on the horizon.

How 'ethical commissioning' could curb the worst effects of outsourcing

While inadequate budgets, supervision, and regulation are often blamed for the failures of public sector outsourcing, the absence of ethical standards in the commissioning and procurement process remains an overlooked issue.

Coworking comes to the corporation

Coworking spaces create community and collaboration. Some enterprises want a bit of that buzz, reports Fiona Perrin from the frontline of flexible working.

Specialist services: medical equipment safety testing

Bouygues Energies & Services doesn't just look after buildings and the people who work in them. The company has developed some surprising specialisations, too. Simon Hayman turns the spotlight on one of these.

A secure approach to workplace sustainability

Caroline Hutchins outlines what best practice should look like when it comes to implementing green measures.

Bulky waste: what facilities managers need to know

Jason Mohr explains why facilities managers can't ignore the costs and compliance associated with bulky waste removal.

Keeping it real in tech

Artificial intelligence, the rise of the robots, the internet of things, big data: technology is coming to take over. But how much of it is delivering real FM benefits today? Fiona Perrin went in search of those who are keeping it real.

Unlocking the sustainability opportunities in catering

With two-thirds of UK consumers recently stating they would boycott brands that lack an ethical conscience, sustainability is an increasingly important issue for facilities managers with CSR targets to meet.

Enhancing team performance

Tim Hysom discusses high performing teams and the best ways to collaborate effectively to achieve common goals.


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The current state of FM and where we’re headed

I recall 2015 and 2016 very clearly. Those were years when we thought we knew what the future held for work, the workplace and facilities management in particular. We weren’t quite right.

FM: time for a new approach

Jeff Dewing argues the industry has a watershed moment to address its issues and shares his manifesto for change.

Transformation spells opportunity for security

The past year has been very challenging for the security industry. The pandemic has caused massive disruption, but we can be proud of how our industry has supported clients.

Redressing the balance of power

For centuries, landlords have had the upper hand in the UK commercial property market.

Building a sustainable future in FM

‘Build back better’ has become one of the defining slogans of the past year. It needs actioning.

The power of female leadership

With International Women’s Day upon us, it is important to take a moment to reflect on the female leadership and resilience that has seen us through the pandemic.

Survival to revival: supply chains in the 'new normal'

Steve McGregor shares his company’s journey through the challenges and opportunities faced by the built environment sector over the past year.

Keeping company culture alive

Company culture is often discussed, but with so many organisations dispersed why does it matter now more than ever and how do we maintain it during these challenging times?

How can FM prepare to lead change in 2021?

Of all the disciplines within the wider property arena, facilities management is that most accustomed to change. But are we ready for the coming year?

Planning the return to the workplace

Another national lockdown presents a real challenge for many. But if it can provide the time needed to ready the workplace for a strong and safe return, it will be well worth the effort.

Why we need to rethink technology in FM

The facilities management Industry is going through an important transition period. And technology needs to be a part of that.

A thank you to everyone in cleaning services

Today, Wednesday 21 October, is Thank Your Cleaner Day, marking a special day of recognition for cleaning teams up and down the country and across the globe. This has come at an appropriate time.

Security: on the frontline every day

Thursday the 17th is Thank Your Security Officer Day, a Corps Security initiative timed explicitly to coincide with the international week of recognition, Security Officer Appreciation Week.

The power of working together

Mitie CEO Phil Bentley's four decades of work have left him with a few critical lessons learned.

The importance of supply chains for the sustainable business

Global giants Google and WWF turned heads this June after announcing the details of their environmental data platform, a joint initiative which aims to tackle harmful emissions and waste across fashion industry supply chains.

The joy of giving

As we continue to emerge from lockdown and ease back into our ‘normal’ routines, we should take a moment to reflect on the past few months. I’m sure I’m not alone in feeling like everything since April has been a bit of a blur.

Facilities management has to change

But are large, traditional deals like Mitie's acquisition of Interserve FM the answer, Guy Hewett asks.

Unlocking the FM deal market: Mitie & Interserve

On the 25 June Mitie announced its intention to acquire Interserve’s facilities management division following the signing of a conditional share purchase agreement.

The FM industry under the spotlight

The role of the facilities manager is evolving. The coronavirus pandemic has changed the workplace experience for companies in all industries, finance, retail and tech among them.

Perfect timing for a LATCO?

Maria Warner highlights how the waste sector has benefitted from a new hybrid business model in Oxford. Are there lessons here for FM more generally?

How do we get there from here?

Coronavirus has made futurists of us all. This pandemic is responsible for the most severe change to life since the Second World War and now organisations are scrambling to understand what the ‘new normal’ will look like.

Why hot-desking is the way forward

The government is wrong. Hot-desking is a good solution to get people back to work.

Returning to the workplace: a matter of consent?

The subject of returning to work is on everyone's lips at the moment, following the relaxation in England of restrictions to control the spread of coronavirus.

Returning to work: are we ready?

Over the next few weeks and months, buildings across the country will start to be reoccupied. A gradual process, this will nevertheless presents enormous challenges to many businesses.

Are we all ready for the 'new normal'?

As companies start to understand the huge impact of covid-19, having to work extensively just to survive the unprecedented landscape, leadership teams are also faced with preparation efforts for what happens on the other side of the pandemic.

Security in a time of uncertainty

As the country continues to deal with the coronavirus outbreak, security officers have a vital role to play in keeping communities safe and helping to keep critical national infrastructure going.

Time to build on what's been achieved

Despite the concerns about the economy due to the type of Brexit we ultimately get and more recently Covid-19, one of the constants is that the facilities management sector remains positive.

Employee wellbeing is non-negotiable

That a leading FM industry event, Workplace Futures, has wellness as its theme is testament to the growing recognition of this as a vital part of any business. But why is it so important, and how can businesses ensure their strategies are effective?

Balancing Brexit

The phrase 'business uncertainty' is becoming more prevalent as the implementation of Brexit moves into a more intense phase. Martin Reed, looks at the impact this is having both for his company and the sector as a whole.

The transformational journey to workplace 2030

In the year 2020, I am approximately 43 years into a career that has been more or less exclusively focused on corporate real estate. So writes Chris Hood, looking back in order to see forward more clearly.

Facial recognition: friend or foe?

The BBC's 2019 drama The Capture, about a young soldier accused of a crime he denies, feels particularly pertinent for these times of tumultuous politics and rapid technological advancement.

Women in FM

Recent research looking at women in facilities management relayed the disappointing finding that half of FM businesses in the UK have no female representation at board level.

Waste: hero or villain?

If organisations were to remove their commitments to recycling from annual reports, would they risk an adverse judgement? And how does this reflect on the role of waste management?

Putting social value into practice

The concept of social value, and the notion that businesses should be striving to improve economic prosperity, is not a new thing. As a marketing professional, I have been developing these themes for some time now.

Three things FM outsourcers should learn

A few years ago, I was fortunate enough to lead the UK financial and professional services outsourcing business for one of the world’s largest technology companies. We worked with some of the biggest banks, law firms and advisory groups.

How to stay on target in FM

When we work with clients on outsourcing projects, we’re often asked the same question: once my new provider is in place, how can I ensure they are delivering on everything agreed?

Survival of the fittest

The only thing that is constant is change: perhaps a fair observation for the wider facilities management and contract service industry in 2019. So what are the main influencers and disruptors of the moment?

The next generation of FM: which way forward?

The facilities management industry has been a place that's good for everyone. The slow and steady growth seemed guaranteed, and there was a well-known operating model for how to win. But the good times are over.

FM outsourcing: a bigger role for SMEs?

Active Workplace Solutions worked with online facilities management resource and insights provider i-FM to survey FM practitioners on the key issues, needs and opportunities they face today. The research provided some interesting insights.

Open plan offices: due for disruption

Received wisdom says that open plan offices are good for both employer and employee because they promote face-to-face collaborative working and, as a result, help harness creativity and improve teamwork.

Why we must support SMEs in the supply chain

SMEs continue to be undervalued and under-represented in FM. But they offer numerous benefits and it’s high time we offered them more support to enter and stay in the supply chain.

Too much focus on Gen Y?

Lately, there has been loads of copy dedicated to a very specific cohort of the workforce, namely millennials: their personalities, their requirements, what they’ll bring to the workforce and what employers shouldn’t expect from them.

Stepping up support of ex-forces personnel

The FM sector has a lot to gain by employing ex-armed forces personnel. But, the process of moving into a civilian role can be difficult. The Armed Forces Covenant ensures that those who have served are given a chance and treated fairly.

Freed from chains

For the FM industry to drive innovation and deliver the superior performance customers demand, we must lead a radical overhaul of FM service supply chains, says Andrew Wood.

How FM can help a struggling retail sector

Retail centres are feeling the squeeze as customers place an ever higher value on their shopping experience. Paul Thrupp argues that the time is ripe for FM to step in as a central component to reviving the retail sector.

Consciously tackling unconscious bias

Unconscious bias has been common parlance in the business world for some years, and it continues to be one of the most important issues for business to recognise and manage.

A new approach to sustainability in the built environment

Sunil Shah looks at the current practice of responsible business in the built environment and explains the collaborative approach that RICS is taking to create the new model necessary to transfer knowledge of sustainability through the property lifecycle.

Time for change in government outsourcing practice

On exactly the same day that yet another key supplier of services to the government ran into financial problems, last week saw a speaker from the Cabinet Office tell the Workplace Futures conference that "we need significant cultural change on all sides".

FM has an image problem

And that is what's stopping our future talent from joining what one student called a 'hidden industry'. Sienna Emanuel asked a group of students what we need to do.

Responsible FM

"May you live in interesting times" is a Chinese curse that we would do well to consider long and hard right now.

Mental health first aiders: a benefit for us all

Wednesday December 19th will see a debate in the Commons, pushing for the implementation of a mental health first aider in every workplace to help bridge the gap between mental health and physical health care legislation in business.

The advantages of hire for the FM industry

Carl Webb reviews the importance of considering whether a hired climate control arrangement makes more sense than a traditional purchase.

Showcasing values-based activity in FM and workplace

Today is World Values Day, an opportunity to think about the principles that are important to us and to act on them.

Outsourcing in the public sector: a social commitment

The Public Service Act (Social Value) 2012 puts social value at the heart of commissioning, ensuring that authorities consider the wider economic and environmental benefit that they can achieve when buying goods and services. The Act became law in 2013.

Mutually beneficial

Collaborations between facilities management membership bodies have happened before. So, what makes the partnership between RICS and IFMA any different?

Owning the data and the data agenda

The future is equal parts exciting and terrifying. New technologies are opening up a world of possibilities; but they are also raising real-world concerns, like who will use, manage and ultimately own the abundance of new data that is produced.

Cyber security: have you left a window open?

When it comes to cyber security, we are fighting a perception, potentially fuelled by the suppliers of stock photos, that hackers are fantastically smart, well resourced, highly (and predictably) motivated and dressed in hoodies.

Making technology work for FM

If technology is going to become an increasingly necessary and perhaps even an enhancing part of FM going forward, how do we ensure that this promise is delivered? Mark Hazelwood looks at some of the issues.

Passing the buck: responsibility and accountability for compliance

Who is really responsible for compliance in an organisation? This was just one of many questions recently posed at the latest BIFM Leaders' Forum panel debate hosted by Churchill Service Solutions in London.

Talking the industry up

I think it’s very easy to talk down the FM industry right now; but more than ever I am seeing a real movement behind positive change and some urgency in creating a conversation that elevates the perception of the value of what FM does.

Compliance: simpler than it sounds

Harrison Briggs discusses the ever-changing requirements around compliance in the built environment.

Smarter working

It has become an industry adage that FM needs to move up the value chain, developing stronger, smarter working relationships with its customers. This is vital to the health of not just the industry but of customers' businesses too, says Jeff Flanagan.

You can't handle the truth

That memorable line from A Few Good Men, a drama about two US Marines accused of murder, resonates with me every time I hear politicians speaking about the 'truth'.

What's the point of marketing in FM?

In these uncertain times, how can CEOs and managing directors hope to deliver shareholder value, drive long-term profitability and create stability for their businesses?

FM and the need for leadership

With the world changing fast this is an important time to position facilities management as the lead enabling function for positive progress in multiple aspects of our lives, from the workplace through to cities. Geoff Prudence argues for greater focus.

The demise of Carillion and what it means

Even before there was a Carillion, stretching back into the days of its Tarmac predecessors, this business was a pioneer of the facilities management industry. Now that it has crashed so spectacularly what should we take away from this sorry situation?

How ready for change is FM?

Could we be on the road to a completely new approach to buying and selling FM, something which might end the price-based tendering that has dragged the industry so much downhill?

Outsourced workers' rights: what does the test case mean?

The facilities management industry is familiar with the use of outsourced workers, of course. Currently, collective bargaining can only take place with the direct employer of those workers. Could that change?

The Elemental Workplace

The relationship between facilities management and the emerging discipline of Workplace has always been slightly awkward.

The secret to employee engagement

Graeme Hughes explains why the UK leads the way when it comes to keeping the workforce happy and engaged.   

Broadening the FM view

Considering how an environment makes employees feel and interact is key to creating business-supporting workspaces, says Jeff Flanagan.  

Experience counts

Anthony Bennett discusses the role of the service provider in the employee experience.

Energy management: making it work

Energy is on every FM's agenda. But actually achieving the goals of efficiency and cost reduction almost certainly requires some fresh thinking. Paul Lynch explains what's needed.

Smart talking

Jess Edwards explains how the right technology can help organisations communicate better while saving time and money.   

Closing the gender gap in engineering

Engineers are everywhere: from creating new cars to designing prosthetic limbs, and of course throughout FM. But the industry is currently facing a challenging skills shortage.

Brexit: final straw for the industry's recruitment crisis?

There has been talk of a skills shortage and recruitment crisis in the FM sector for some years. Guy Pakenham looks at how the emerging political situation changes the discussion.

The FM onion

Simon Iatrou looks back at some of the highlights from this year’s RICS FM Conference.

Managing FM in an agile workspace

Agile working is a hugely popular trend in workplace circles, but how exactly does it look in practice? Ravi Bhatnagar unpacks some of the key issues around the concept for facilities managers.

BIM means us too

There's no escaping the fact that FMs are part of the government’s BIM drive, says Kath Fontana.

The case for holistic thinking

As human consumption nears a pivotal moment, George Adams explains why the built environment has a huge part to play in the fight against social and ecological disaster.

Low cost improvements for workplace productivity

The Stoddard Review argued that an effective workplace can improve business productivity by as much as 3.5%, potentially contributing billions to the UK economy. But this largely depends on employees being able to work more productively.

The Apprenticeship Levy: challenge or opportunity?

Today, the UK's first ever Apprenticeship Levy officially comes into force, meaning 22,000 businesses will be liable to pay 0.5% of their annual wage bill into the fund. Andy Donnell offers a view of what this means.

Using technology to ensure compliance

The property and facilities management sectors are often slow adopters of innovation, even when it offers significant benefits and is straightforward to implement.

Business rates: how can FMs help?

Despite an optimistic defence from the government and a promise to alleviate pressures on smaller firms, there has been a highly negative response from a large number of businesses to the long awaited new business rates, which come into effect in April.

FM BLT

I've wanted to write this piece for a while. I suspect it'll annoy a few people. But I need to get it off my chest.

Disruption in FM: competing in a Google world

Colin Kenton explains why the FM discipline needs to scenario plan for the future of work and create the flexibility to deliver services in uncertain times.

Scrubbing up on security

Are the personnel who clean your facilities really who they claim to be? There may be more chance that they're not than you think. Security vetting needs to be improved across the professional cleaning industry, says Chris Parkes.

Improving maintenance standards in our buildings

To safeguard the future of our cities, conserve resources and meet environmental demands, a radically improved focus on building maintenance and operations is necessary, says George Adams.

Is facilities management ready for change?

Disruption of traditional industry has been a buzz-phrase for a while now. Is FM ripe for disruption? Dave Wilson looks at some of the possibilities.

In defence of the middle man

Chris MacDonald makes the case for a long maligned position in the facilities management world.

Why giving back gives back

Glenn Wilson explains how it is not just charities that will benefit from an organisation's fundraising initiatives.

Engagement or involvement?

It seems many business leaders are able to link productivity improvements to profits. It's interesting to note 75% of all companies' growth in the UK from 1998 to 2007 has come from productivity improvements.

Beyond outsourcing: to vest or not to vest

Granted it is not the font of all knowledge; however, Wikipedia is a useful reference for definitions.

Policies, common sense and defining what's really important

I asked my colleagues in our employment relations team whether they would like to step up to defend the boss of the company that had very publicly been admonished for sending home an employee, without pay, who refused to wear high heels at work.

Vacancy for a trade association

I enjoyed Andrew Brown's critical appraisal of the facilities service industry's failed love affair with trade associations, but I want to offer a few words of warning to anyone thinking of jumping into the empty seat left by the demise of the BFG.

FM in an international marketplace

With sad predictability, the response from the UK to Tuesday's announcement of the IFMA/RICS collaboration has been, at best, inward looking.

FM industry representation: who cares anyway?

Does the UK facilities management sector deserve to have a representative body? Does it need one? Does it care enough to deserve one?

Outsourcing: the responsibility lies with us

In a recent article on i-FM, Nigel Thacker highlighted what he called a 'sub trend' for some organisations to take their facilities management and other services back in-house.

Appreciating our apprentices

National Apprenticeship Week runs this week from 14-18 March and is co-ordinated by the National Apprenticeship Service, designed to celebrate apprenticeships and the positive impact they have on individuals, businesses and the wider economy.

Facing those winter woes

As the UK faces more frequent bouts of extreme weather, businesses are taking the impact this has on trading and operations far more seriously. Vicky Lopez explains how customer relations have evolved in the winter maintenance sector over the years.