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Confident? Cautious? Concerned? Share your views
i-FM’s latest FM Business Confidence Index survey is online now. We want to hear from you.
UK firms still sending office furniture to landfill
Survey finds 50% treating unwanted furniture as general waste.
Mitie awarded the Good Business Charter accreditation
Recognition reflects commitment to responsible business practices that support people and the planet.
Houston & Hawkes maintains B Corp status
Re-certification affirms long-term commitment to responsible business, sustainability and people-first operations.
CRE turns to experience-centric workplaces
Report finds new focus on making the workplace work in 2026.
Sustainability: moving from talk to action
New UKGBC report finds growing focus on importance of resilience.
Bellrock named on Inclusive Top 50 UK Employers List
Commitment to inclusion recognised by ranking on this unique list.
Plain speaking: circular economy delayed by language
Progress towards a greener, more resource-efficient UK economy is faltering due to complex language and concepts.
Datore rebrands with evolution of core offering
Also introduced is a subscription-based ‘data department’ for businesses operating in the built environment.
BCC calls for action on modern slavery
British Cleaning Council urges member associations and organisations across the cleaning, hygiene and FM sectors to act.
ISS invests in diverse future
Industry-first culture, race and ethnicity leadership apprenticeship scheme unveiled.
Costs up as occupancy remains down
Colliers urges FM leaders to act as costs remain out of step with occupancy.
i-FM market landscape report online now
Trends & Opportunities Report takes a close look at the UK industry and how it is shaping up for the future.
Buyers using AI to choose suppliers
New research finds AI becoming a routine part of the B2B buying process.
Sodexo launches Better Tomorrow 2028 roadmap
Group aims to make sustainability a powerful driver of operational performance.
JLL celebrates FM, and highlights challenges
Report cites resilience and experience as value drivers while technology speeds change and ageing workforce edges toward crisis.
IWFM offers information management guide
New good practice guide provides a framework for how FMs approach management.
Crown Workspace takes on greenwashing trend
Services group argues for more hard evidence of impact.
Most business decisions made without full data
Research finds most high-value decisions made by UK businesses are based on incomplete or partial data.
BSI warns on AI ‘governance gap’
Firms sleepwalking into AI crisis as confidence outpaces prep, standards body says.
AI: rapid adoption but mixed success
Technology moving beyond early exploration in CRE and toward targeted, high‑impact use cases.
CRE AI investment climbing
Research finds continued commitment, especially for strategic advice and security.
OCS reports on ESG progress
Annual report sets out progress on social value creation, environmental performance and governance standards.
VINCI Facilities retains 5% Club gold
Gold accredited membership retained following annual audit.
VIVO launches data and AI apprenticeships
Goals are to future-proof the team and meet the ever-increasing needs of the UK military.
Social Value Portal goes international
SVP launches world's first social value measurement standard for multi-national organisations.
Energy cost calculator offered
Industry-first aims to help businesses understand rising energy costs.
Employers grapple with balancing act on workplace tech
New report finds organisations balancing needs and expectations for up to five generations.
EMCOR releases 2025 ESG report
Report documents ongoing commitments and progress made in 2024.
Big businesses continue to prioritise net zero
Big survey finds most consider it a strategic priority.
Stop Hunger Foundation: 11m people positively impacted
New report celebrates two decades of success.
RICS survey reveals worries about skills shortages
Survey of surveyors will ring some familiar bells for FMs.
Businesses looking for action on energy costs
Research finds 97% concerned about increase in costs to finance net zero transition.
Sodexo recognised for social mobility
UK & Ireland business included in 2025 Social Mobility Employer Index for second year running.
EcoVadis silver for ABM
Silver puts the business in the top 15% of organisations assessed and the top 8% of all submissions worldwide.
Office over-contraction fuelling market demand
One in five companies looking to expand footprint following Covid-era reductions.
Inefficient office management costing businesses
New research reveals poor workspace tech systems are costing businesses time, money and productivity.
New customer service excellence programme for ESS
Training specially developed to put clients and customers at the heart of service delivery.
United Infrastructure named Building a Safer Future Champion
Property services group recognised for outstanding commitment to safety leadership and culture.
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Sodexo celebrates long-service colleagues
Special dinner last week marked 20, 30, 40 and even 50 years’ service.
Consumer experience economy influencing real estate decisions
Global survey finds majority want seamless integration of technology into their buildings and spaces.
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Space Solutions moves to employee ownership
100% of the design to FM business now held in trust.
New group to drive change in security guarding
Security Guarding Leadership Group brings together team of elected leaders from across the security industry.
Research highlights rise in security incidents
Over half of senior security professionals report a rise in physical security incidents over the past 12 months.
BCIS reports increased market optimism
Tender prices increased by an estimated average of 0.7% between Q2 and Q3 2025.
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Sodexo gifts apprenticeship levy funds
£250,000 going to small and medium sized hospitality businesses.
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Sodexo’s Stop Hunger named Foundation of the Year
Group's charity also scooped the Grand Prix accolade at the 2025 Corporate Engagement Awards.
Bidvest Noonan partners with Young Enterprise Northern Ireland
Move reinforces commitment to supporting the communities served and investing in future generations.
Integral signs on to Real Living Wage
JLL hard services business accredited as a Real Living Wage Recognised Service Provider.
GFSL hails prison employment scheme
Gov Facility Services Limited calls scheme ‘ground-breaking’, a ‘resounding success’.
ISS serving coffee with a purpose
Facilities services group announces partnership with responsible brand Noje.
ABM launches new services for life sciences in Ireland
ABM Connect aims to strengthen regulatory compliance and operational efficiency.
Free flood risk tool launched
Property owners, developers and managers under increasing pressure to prepare for growing risks.
Cost, technology and skills hindering net zero progress
Research finds many organisations committed to net zero, but most not on track.
Consultancy announces launch of the Litmus FM Foundation
Two charities selected for support in first year.
Productivity: it’s about a good workplace, not gimmicks
Research finds majority prefer purpose-built workspaces that support their performance.
RICS launches AI standard
New professional standard covers responsible use of artificial intelligence in surveying practice.
Amey launches nature positive strategy
Landmark commitment places biodiversity and ecological resilience at the core of operations, company says.
Corps achieves silver EcoVadis award
The rating places security firm among the top 15% of companies assessed in the past year.
Sustainability reporting getting better
Almost half of FTSE 100 companies restated metrics in 2025.
ISS partners with Social Value Portal
First of its kind collaboration aims to develop a unified global framework for measuring sustainability initiatives.
OCS launches 125 Challenge
Group set to mark its 125th anniversary with week-long event targeting positive impacts.
Bank holiday headaches
New data shows holiday spikes risk overwhelming service teams.
Peartree Cleaning retains carbon gold rating
Cleaning services provider achieves Neutral Carbon Zone Gold Certification for the second year running.
Financial organisations may need to update FM contracts
New requirements around third-party suppliers being developed by European Banking Authority.
Savills warns on inconsistent EPC standards
A commercial building with the highest rating in one country could be graded up to four places lower in another.
Atlas signs Armed Forces Covenant
Move recognises those who have performed military duty, past and present, as well as their families.
Talent crunch leading to companies rethinking location
Survey finds majority of companies worried about talent availability.
Bidvest Noonan joins 30% Club
FM group joins campaign to champion gender-balanced leadership.
RoSPA Gold for OCS utilities team
Tower painting contract takes third consecutive Gold Award for Health and Safety.
OUTCO brings in investor
The outdoor maintenance company has set its sights on further growth.
Mitie reports on ESG progress
Latest report shows group has met or exceeded key targets for FY25.
Clientshare launches new diagnostic tool
New tool designed to evaluate how well a supplier’s business review process and customer experience strategy are performing.
Eurest tackles catering for night shift issue
Caterer is investigating how nutrition can better support people who work at night.
Sodexo named most trusted in FM Brands survey
Industry survey captures a snapshot of how service provider brands are perceived.
Bidvest Noonan retains Diversity Mark Accreditation
FM services provider reaffirms its commitment to equity, diversity & inclusion.
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Record-breaking social value for Arcus
2024/25 report shows a year of progress in employability, community engagement and inclusive recruitment.
Churchill launches decarbonisation hub
Resource hub for vendors will support the measurement and reduction of supply chain emissions.
Poor workplaces costing the UK £71bn a year
Mitie research finds UK employers currently losing over £485m each week to time wasted due to workplace inefficiencies.
New BCIS maintenance, cleaning and energy cost forecast
Two on the rise; one set to fall.
Bidvest Noonan launches customer value function
New initiative brings together key teams under one integrated structure.
SBFM relocates to accommodate growth
Soft services provider has moved to a new, purpose-built HQ.
ISS achieves £1m apprenticeship levy milestone
UK business has gifted more than £1m in 2025 to support apprenticeships across England.
BCO calls for new approach to space planning
Guidance for landlords and occupiers looking to right-size, reduce costs and improve occupier experience.
UKGBC launches resilience roadmap
Guidance details how UK built environment will be impacted by climate hazards and how it can adapt.
Shape of things to come: Siemens partners with Microsoft
Tech giants collaborating to enhance IoT interoperability for buildings.
FM Brands Survey: closing Wednesday
If you haven’t completed this year’s survey, we still want to hear from you – but your last chance is looming.
Sodexo on top apprenticeship employers list
UK & Ireland business recognised as one of the top 100 apprenticeship employers in the country.
Talent, flexibility and service reshaping real estate strategy
Corporate real estate priorities are evolving in response to multiple pressures, new report finds.
Boring buildings can make better investments
New report shows premium buildings may not produce the best returns on retrofits.
Arcus marks EDI progress
FM company’s second Equality, Diversity and Inclusion Report charts year of impact.
Mitie launches ‘Plan Thrive’
FM group commits to uplifting 1 million lives through employment and community support.
ABM commits to next step in ESG strategy delivery
Facilities services group will use the Social Value Portal’s TOM system as part of its ESG drive.
Businesses risk sleepwalking into cyber attacks, RICS warns
Survey finds 73% believing a cybersecurity incident will disrupt their business within two years.
Companies prioritising workplace experience while optimising space
New report sees shifting workplace strategies, with hybrid adoption declining.
BMS: connection means risk
As building management systems are increasingly internet connected, risk management becomes increasingly important.
Sodexo cited for veterans employment
Awards night sees company’s position confirmed in the 50 GREAT British Employers of Veterans.
Sodexo named in Times Top 50
UK & Ireland business recognised for the second consecutive year for commitment to creating an inclusive workplace.
BCIS reports on tender price inflation
Tender prices increased by an estimated average of 0.5% between Q1 2025 and Q2 2025.
EMCOR scores in Defence Employer Recognition Scheme
Silver Award recognises the company’s ongoing commitment to supporting the Armed Forces community.
Serco launches net zero standard for suppliers
Move demonstrates group’s commitment to sustainable procurement.
Mitie launches AI apprenticeship
FM group welcomes the first cohort to new AI skills programme.
New service charge standard from RICS
Second edition updates 2018 standard for service charges in commercial property.
JLL to rebrand Integral
Hard services specialist moving into group’s Workplace Management division in the UK.
Bidvest Noonan sets out new vision
Company aims to be simply the best.
Churchill cites ESG progress
New report details environmental, social and governance achievements in the 2023/24 financial year.
ISS reaffirms commitment to refugee employment
FM company marked last week’s World Refugee Day with renewed pledge.
The Clean Space goes digital
Efficiency strategy sees digitisation of operational processes and training delivery system.
NHSPS offers estate optimisation guide
Aim is to help estate managers navigate one of the most pressing challenges in modern healthcare.
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Manchester event focuses on ex-offender employment
Sodexo co-hosts roundtable to develop opportunities for prison-leavers.
Compass supports VCSEs with £16m spend
Business on track to achieve its £30m target in support for voluntary, community and social enterprises.
BSI consulting on net zero standard
In the frame is the world’s first internationally recognised standard for transition planning in the financial sector.
SBFM partners for employment opportunities for women
Working Chance is the UK's only employment charity solely for women with convictions.
BM Caterers partner to foster employment
Collaboration will support people in Salford into meaningful employment opportunities.
NHS maintenance backlog: a strategy
SFG20 shares blueprint to help NHS tackle £13.8bn problem.
CIBSE weighs in on EDI
Institution worries about shifts in the US and expresses full support for commitments in the UK.
2025 FM Brands Survey online now
i-FM’s annual market survey is open now: we want to hear from you.
The open-plan office has had its day
Research finds fully open-plan is no longer fit for purpose in the hybrid, post-pandemic workplace.
Open letter calls on government to rethink Employment Rights Bill
Over 100 FM companies expressing concern over Bill’s impact.
Global recognition for ISS manager
Michelle Quinn has won the company’s annual Global Apple Award.
OCS launches Resilience Week
The FM group explains why it is planning an annual focus on this crucial concept.
Compass hub supports 220 people into work
Social Partner Hub has also supported over 1000 people with job interview training and guidance.
Amey working to reduce reoffending
Rehabilitation Alliance Board launched to support government initiative.
The real impact of social value
Four key lessons emerged from a recent OCS industry event.
UK businesses look to expand office space
Majority say they overdid downsizing during the Covid era.
Businesses not considering AI in sustainability strategies
Only a quarter globally are including their AI footprint in their sustainability strategy and reporting.
Majority of workers see real value in the office
Despite the rise of hybrid work, the physical office remains vital for today’s workforce.
Inclusive standard award for Arcus FM
First assessment yields Silver award under the Inclusive Employers Standard.
JLL restructures workplace services
New integrated approach aims to reposition real estate as a value driver, firm says.
New group supervisory board at DMA
Board will oversee hard services provider’s three core business units.
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Sodexo partners for employment opportunities
Innovative project providing skills-based training to prisoners to support future roles in the construction industry.
Mixed messages on hybrid working
Majority of businesses see hybrid working benefits; yet many also want more time in the office.
SBTi net zero standard out for consultation
The go-to organisation for confirmation of targets is consulting on a draft revised corporate standard.
Human-Centric Workplace consultancy launches
Two leaders in the field come together to focus on transforming for the better.
ABM champions junior engineers
Engagement programme relaunches to help improve social mobility, foster talent and support growth.
Simpler Recycling changes take effect
Businesses should be in compliance with new requirements now.
Net zero: Sodexo reveals benefit of supply chain engagement
Engagement strategy produces 31.8% cut in supply chain GHG emissions.
17% cost rise expected over next five years
Building maintenance costs are set to rise nearly a fifth by Q4 2029.
Workplace Futures 2025: white paper available now
February’s FM conference tackled a growing talking point for the industry – artificial intelligence.
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Sodexo recognised for social impact commitment
UK & Ireland business awarded the Ambassador Charter Mark Award by the Social Recruitment Advocacy Group.
Employers still grappling with Covid work changes
Five years after the first lockdown, many employers are still adapting to the after-effects of Covid-19.
Gaming out the future of the office
Furniture rental model underpins dynamic and agile work environment.
BCIS reports tender prices rise by 0.5%
Increase seen between Q4 2024 and Q1 2025, according to the Building Cost Information Service.
Sodexo celebrates two Women to Watch
Lynsey O’Keefe and Rayna Miller feature on 2025 industry list.
Compass venture achieves a social value industry-first
Compass One has achieved Level One of the Social Value Management Certificate.
ABM partners for menopause support
New partnership with Henpicked focuses on support in the workplace.
Sodexo tool spotlights social value impact
Sodexo UK & Ireland’s Government business launches new client-focused, data-driven reporting platform.
ISS in £6m deal with HSS ProService
Technology Award winner named hire supply chain partner after a competitive tender.
RICS opens consultation on use of AI
Public consultation focuses on new professional standard for responsible use.
Calls grow for men’s sanitary bins
March is Prostate Cancer Awareness Month, heightening awareness of the need for bin access.
ABM unveils renewed ESG strategy
New approach aims to support evolving customer needs.
Sodexo recognised for ethnic diversity inclusion
Service provider named as one the Top 25 companies for race and ethnic inclusion in the workplace.
Business waste myths debunked
With Simpler Recycling requirements due into force soon, many businesses will need to take a closer look at their waste management practices.
Rising energy demand knocks business plans
High costs of energy demand solutions ranked as the biggest barrier to net zero action.
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Bidvest Noonan reports near 12% emissions reduction
Figures for reduction in fiscal year 2024 have been externally verified.
Vast social value created by tech reuse scheme
Between £120m and £346m of social value created as a result of product reuse in 2023/24.
Magenta publishes Good Business Report
New report explores four pillars of responsible business.
SBFM signs Social Recruitment Covenant
Move reinforces commitment to creating inclusive and equitable employment pathways for disadvantaged groups.
Employees look for more wellbeing support
Only half feel employers provide enough support.
Sodexo reveals social impact targets
New pledge sets out clear and ambitious commitments.
Boomers, Zoomers and the workplace
Where are we on the whole generational change thing? New research sheds new light.
C-Suite wants more from real estate
Appreciation is growing, but there is potential for further support of business strategy.
Reconomy strengthens technology resources
Senior hire confirmed along with plans to invest over £10m.
ISS partners with sustainability specialist
Anthesis, a global advisor, will help to conceive, develop and deliver exemplary solutions, optimised for FM.
CIPD leading research on AI take-up
Focus will be on people and organisational factors that can accelerate responsible adoption.
Record flexible office take-up in 2024
Level recorded was 12% ahead of total reached in 2023.
Business review processes need improvement
New research shows 80% of suppliers fear margin erosion due to poor review practices.
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B Corp certification for Wilson Vale
Contract caterer joins a select group from the industry to achieve recognition.
Frontline employees call for flexible working rights
Research finds 88% struggle to manage work and caregiving duties.
CEOs more confident in UK outlook
Survey finds most backing the country, AI and climate action.
Most people would trust AI role in decisions
Artificial intelligence trusted to inform – but not make – work decisions.
Many built environment businesses ‘in distress’
Research shows numbers facing financial distress rising significantly.
Atlas moves to 100% employee-owned
Full ownership by employees sets a new standard in the sector, the company says.
Mitie named a UK top employer
FM group achieves recognition for the seventh consecutive year.
OCS named top FM company to work for
The company is the only FM provider included in recent Sky News listing.
First ESG report for The Clean Space
Ambitious cleaning company outlines year’s achievements and plans for the future.
Simpler Recycling deadline looms
In March, businesses in England face change in recycling regulations.
Five-year maintenance, cleaning and energy cost forecast
Good news, bad news: trend is down for the third and up for the first two.
BSI investigating the ‘hybrid generation’
Call for evidence focuses on Covid-19 impacts on younger workers.
ISS marks education milestone
The facilities management company is accelerating its commitment to employee development and education.
Demand for ‘connected intelligence’ surges
Research shows innovative solutions emerging from drive for real estate optimisation.
Mitie identifies top barriers to net zero
New report also offers advice on navigating the journey.
RICS president highlights acute skills shortage
Newly installed president labels demand for built environment professionals “white hot”.
EMCOR rises on employers list
EMCOR UK moves up 16 places on The Inclusive Top 50 UK Employers rankings.
Computer says no
Power shortages will restrict 40% of AI data centres by 2027.
JLL analyses key trends in commercial property
New report looks at ‘a pivotal year’ for real estate in a review of trends shaping the future.
Sodexo to offer guaranteed interviews to ex-offenders
Sodexo, which employs more than 30,000 people in the UK&I, announces a significant milestone.
Bidvest Noonan moves on climate issues
FM services provider signs up to Accelerate, the business pact for climate and nature.
ABM confirms accessibility moves
Developments reflect commitment to embed accessibility and inclusion into the company culture.
SBFM names ‘Den’ winner
Dragons’ Den-style competition reveals ideas for innovation within the business.
ISS signs up to sponsor WageMap
Move strengthens commitment to increasing implementation of living wages across the industry.
EMCOR recertified as Disability Confident Employer
Recertification achieved by demonstrating inclusivity throughout business operations.
IWFM report finds progress on net zero
Three-quarters of organisations say they expect to meet the 2050 target.
VIVO gains gold at The 5% Club
Gold rating comes just 10 months after joining the ‘earn & learn’ organisation.
Pareto achieves Planet Mark certification
Company marks significant milestone in its commitment to sustainability and carbon reduction.
Annual FM market report online now
Trends & Opportunities, the unique annual review from i-FM, looks closely at the UK industry and how it is shaping up for the future.
Datore partners with Nottingham Trent
Analytics as a Service provider working with University’s students to explore real-world challenges.
Office attendance up but desk provision down
Survey indicates hybrid working is here to stay but needs better management.
ESG guidance launched
Freely available ESG Implementation Principles aims to help organisations streamline practices.
Mitie moves to Silver status at 5% Club
Move recognises consistent commitment to providing earn and learn opportunities.
Mid-size businesses lack sustainability targets
Less than half of UK mid-sized businesses have targets in place including for net zero.
Sodexo HR director recognised as role model
Laura Purdey, HR director for schools & universities, has been named in the 2024 Outstanding Executives Role Model List.
Securitas and IBM switch to Vested contract
The move away from a transactional contract to a collaborative, win-win partnership is an industry first.
Atlas rated by its people
A nationwide survey of employees shows best-ever satisfaction and happiness levels.
Arcus ‘aggressively’ targeting waste to landfill
Progress confirmed in fourth annual Sustainability Impact Report.
Office occupancy rises across Europe
Average office occupancy rate has risen to 60% over the last six months.
Unlocking employee happiness, talent and productivity
Employees who socialise at work are more engaged, loyal and productive, says new research.
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Sodexo leads in Social Mobility Index
Sodexo UK & Ireland named in the top 75 of the 2024 Social Mobility Employer Index.
‘Optimism bias’ risking net zero progress at UK organisations
Organisational confidence may exceed the ability to deliver on decarbonisation commitments.
Offices: think ‘customer first’ and prioritise experiences
New report says treat workers like customers that need to be acquired and retained.
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Stop Hunger Foundation impacts over 2.8m people
The Sodexo Stop Hunger Foundation is marking today, World Food Day, with publication of its 2024 annual report.
ISS expands apprenticeships for women
A new suite of apprenticeship schemes is aimed at inspiring, empowering and supporting female leaders across the business.
NHS: driving estate performance improvements
2016 report identified the potential to save £1.275bn by enhancing estate efficiency across the NHS in England.
Pilot targets HR support for SMEs
Many FM companies are SMEs, now facing a raft of new employment laws.
FM scholarship launches new JustGiving page
The Deborah Rowland Scholarship is a fund dedicated to finding and supporting new talent in the facilities management industry.
Service costs set to rise
Maintenance costs are set to climb 16% by the second quarter of 2029.
Churchill recognised for social recruitment
The group has been accredited as a gold level member by the Social Recruitment Advocacy Group.
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IFMA publishes AI report
New publication aims to provide a roadmap to understanding and leveraging AI in the built environment.
What exactly does ‘wellbeing’ mean?
Lack of an agreed definition is holding employers back from supporting workers better.
Magenta shifts to employee ownership
Magenta Associates, the FM communications specialist, is now owned by its employees.
The FM market: confident, cautious or concerned?
There’s no shortage of opportunities in the UK FM marketplace; but plenty of challenges, too. Share your views in i-FM’s landmark survey.
Amey shifts borrowing to SLL
The new Sustainability Linked Loan reinforces commitment to achieving its ESG targets.
Arcus FM publishes first EDI report
A significant milestone in the company’s ongoing efforts to foster an inclusive culture and promote diversity, it says.
Embrace AI tools, say business leaders
Three-quarters expect job displacement from AI, but most see innovation as more important than protecting existing roles.
UK CEOs see GenAI a positive disruptor
Generative AI seen as an opportunity to change the nature of work and get people into the office.
Sodexo re-accredited as Disability Confident Leader
Recognition under the government's Disability Confident scheme reaffirms its commitment to disability inclusion.
Compass business names specialist social value team
Compass One has put in place a dedicated social value team, made up of specialists in a range of disciplines.
Fusion21 social value success
Procurement organisation says it has contributed to creation of 100s of jobs, apprenticeships and training opportunities.
Colliers calls for ‘adaptive FM’
Changes in work and workplaces demand new approaches to how FM is defined and delivered.
Carlisle strikes deal with RMT union
The national voluntary recognition agreement is the first of its kind in the outsourced industry.
Compass hails success of Social Partner Hub
One year on from its launch, the group has supported over 100 people into employment.
Churchill secures backing for EoT transition
The group is funding its employees share acquisition via the debt market.
AI guidance and education slow to materialise
As artificial intelligence finds its way into business operations, senior executives have significant concerns.
Reconomy prepares for future growth
New change and transformation function will support next phase of development.
Toolkit supports service providers to boost pay
Living Wage Foundation aims to help responsible employers join the Living Wage network.
Bidvest Noonan launches purpose
Statement reflects the company's ongoing commitment to all the communities it serves.
Armed Forces Covenant recognition for ABM
FM company achieves Gold Employer Recognition Scheme status.
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Coffee sales raise money to stop hunger
Sodexo partnering with coffee supplier UCC has raised £85,000 for the Sodexo Stop Hunger Foundation.
Workplace achieves B Corp certification
FM company joins the global movement for inclusive and sustainable business.
ISS partners with Totalmobile
Safety solution rolled out for the FM group’s lone and isolated frontline staff.
Mitie cites progress on sustainability goals
Latest report shows “exceptional commitment” to sustainability and social value.
‘Everyday AI’ two years away from mainstream adoption
Everyday AI and its cousin, digital employee experience, are the nearest-term transformative innovations.
AI: today London, tomorrow……
AI-related companies expanding rapidly, especially in London.
BCIS tackles underinsurance issue
Underinsurance is a persistent problem that leaves property owners vulnerable to significant losses.
Sodexo now menopause-friendly employer accredited
The accreditation is awarded in recognition of efforts to foster an inclusive culture and provide robust support.
BSI launches net zero pathway
New scheme aims to aid organisations in the transition to net zero.
Atlas scores on ESG
ESG scores up 85% since implementing a new strategy two years ago.
Security industry: highlight opportunities for women
More needs to be done to promote security as an industry for women, Danhouse Security’s John Fitzpatrick argues.
Mitie named a Top 100 Apprenticeship Employer
Recognition for the third year reflecting a comprehensive offering and commitment to building sustainable careers.
EMCOR launches insight service
The new service combines the expertise of EMCOR UK’s people with leading technology.
Amey drives on sustainable work practices
Six-point framework for employees aims to help simplify and elevate sustainability behaviours.
UKGBC launches ‘bitesize’ guides
New set of practical guides aims to help built environment sector develop sustainability knowledge.
Brands survey results online now
2024 FM Brands Survey report shows a growing interest in the UK market landscape.
Office attendance on the rise
Utilisation rates increased this year, with the largest companies achieving the best results.
Morag Freathy named on Women in Leadership list
The CEO of Compass Group UK & Ireland’s B&I sector features on the Management Today Women in Leadership Power List 2024.
The future is AI, carefully applied
Majority of CFOs and CEOs believe AI technology will have significant impact on their industries over the next three years.
ISS re-signs Armed Forces Covenant
Re-signing celebrates and acknowledges the responsibility to recognise the contributions of Armed Forces personnel.
OCS to increase apprenticeship placements
Pathways in cleaning, catering, security, hospitality and hard services will develop future talent and support career progression.
Eurest unveils new customer promise
The Compass Group business says it is on a journey to set standards, inspire loyalty and make customer-first part of its DNA.
New report explores UK blackout threat
With blackouts across the UK expected to rise, the report looks at the causes, challenges and solutions associated with power outages.
EMCOR UK welcomes interns
Six new interns from the 10,000 Black Interns programme will spend six weeks in paid roles at the company.
B Corp certification for Talkington Bates
The firm becomes the third catering contractor in the UK to achieve this designation.
Too much change all at once, say UK workers
UK employees are optimistic about new opportunities and ways of working, but the pace and magnitude of change is overwhelming for many.
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Sodexo delivers on social impact pledges
New report provides a detailed account of the impact created throughout the company’s three-year social value strategy.
Sodexo recognised for gender equality
Sodexo UK & Ireland listed in The Times Top 50 Employers for Gender Equality 2024.
Sustainability: most CEOs see growth opportunity
New survey finds 69% of CEOs viewing sustainability as a business growth opportunity in 2024.
Mitie attains ISO 31000 validation
This builds its risk management credentials and follows a rigorous auditing process.
Senior moves at ABM
The company has taken a series of steps to strengthen and integrate its team, with the focus on growth.
Open now: the FM Brands Survey
Unique in the industry, this survey explores the brands landscape across the facilities management sector.
Churchill championing inclusivity
The group is partnering with the Social Value Portal and has joined the Social Recruitment Advocacy Group.
Avoiding common IoT pitfalls
As IoT deployments increase careful planning and management are essential.
BCIS launches costs and carbon tool
The tool is designed to measure and report on whole-life costs and whole-life carbon emissions at the same time.
Opening new doors to recruitment
New campaign aims to make it easier for young people to find out about FM and the career opportunities it offers.
Pareto joins equality & inclusion group
Membership in the Employers Network for Equality & Inclusion affirms commitment to fostering inclusivity and diversity in the workplace.
Investment rises with outlook for the future
New research from IWFM points to encouraging developments in the workplace and facilities management sectors.
From presence to experience
New global report highlights a transformational shift in offices.
Delivery of social value skyrockets
FM is amongst the top deliverers of value.
Job postings that require AI skills growing fast
If you thought artificial intelligence was somewhere over the horizon, the recruitment market says differently.
Professional bodies agree definition of ‘statutory’
The definition will be used in the context of workplace and facilities management.
Time and cost slowing down sustainability progress
The work involved in reporting is hampering progress towards goals.
Time to revise the Apprenticeship Levy?
A new report from CIPD suggests the focus should be on provision for under 25s.
What do young people want?
Nearly half of Millennials in the UK have rejected a potential employer because of their values and beliefs.
ISS to collaborate with Microsoft on AI
The goal is to reimagine flexible work powered by AI solutions.
HSE spot checks: most businesses could fail
Lack of data proving that fixed and moveable assets are managed and maintained to required standards is too common.
Whatever happened to ‘The Great Resignation’?
It’s given way to ‘The Big Stay’, says CIPD.
Climate action: good or bad for shareholders?
There is an argument in the business world that targeting spend on emissions reductions diminishes shareholder returns. FT research suggests that’s not the case.
AI: text generation leads the way
Artificial intelligence is rapidly finding its way into organisations.
Health and flexibility top workforce concerns
Global study finds employee health and employer flexibility are key elements in harnessing an age-diverse workforce.
H&S workloads never more demanding
New legislation and an increased focus on best practice are leading to more pressure on property and facilities managers.
JLL puts the case for better data
More on the ‘hybrid working is here to stay’ theme, with some interesting statistics, too.
Sodexo: inspire, integrate and innovate in FM
To mark World FM Day Sodexo has spoken to four FM colleagues about their journey, experiences, challenges and aspirations.
Bidvest Noonan using VR to on-board staff
More than 1,600 security officers have passed through the VR training programme in phase one.
Women juggling return-to-office and demands at home
Nearly half of working women in the UK say that their stress levels are higher than a year ago.
Compass reports progress with food waste reduction
With 25-30% of the world’s food produced lost or wasted, addressing food waste has never been so important.
Economic outlook, technology and sustainability driving fit-outs
The office fit-out landscape continues to evolve, driven by a confluence of economic, technological and societal shifts.
SFMI recruiting partners for Scope 3 project
The Sustainable Facilities Management Index aims to expand its partnership to build on the work already achieved.
IWFM and Equans to collaborate on sustainability
New partnership aims to leverage the potential of the workplace and facilities sectors to help drive progress.
AI: everything you need to know but were afraid to ask?
Our latest interview features Fiona Perrin in conversation with AI expert Inma Martinez.
Sodexo extends support for veterans
New partnership with Combat2Coffee, a community interest not-for-profit company, sees more support for ex-uniformed personnel.
Amey delivers £67m in social value
The company’s CRED programme is in place at 44 prisons around the country.
Mitie pledges £2m in Levy funds
The FM group has passed a milestone with its Apprenticeship Levy gifting commitments.
SBTi approval for Churchill targets
Near-term GHG emissions reduction targets have been approved by the Science Based Targets initiative.
Data partner for SFMI Scope 3 work
Acclaro Advisory has selected Datore to provide essential analytics services for the Scope 3 Emissions Framework Programme.
BSI updates guidance on event sustainability
New guidance updates the original framework released for the London 2012 Olympics.
Bellrock partners for unique leadership programme
The partnership with the University of Huddersfield is a first for both.
MRI partners for end-to-end energy service
The deal brings together a leading real estate software firm with a leading energy and sustainability consultancy.
Office occupancy almost 'back to normal’
Major cities across Europe show average office occupancy rates of close to 60%.
Acas offers flexible working code of practice
In addition to the CoP, the advisory service has published guidance on changed regulations.
Carlisle commits to self-delivery
Firm says it will no longer use subcontractors to fill core roles across its contracts.
Third of employees question workplace productivity
Research finds 34% of British employees believing their workplace does not enable them to work productively.
Bidvest Noonan launches operations platform
Task is a cloud-based platform designed to transform the way the company operates in the field.
UK business: sustainability stress and legislation lethargy
New survey finds worrying trends emerging in two critical action areas.
Sustainable growth tops conference agenda
Sodexo UK & Ireland’s second Partners with Purpose conference focused on growth and collaboration.
IWFM redoubles EDI commitment
Publicly committed to EDI since 2021, the Institute is taking further action following the recent publication of new research.
Mental health tool offered to hospitality sector
The assessment tool aims to help employers identify what factors are impacting the wellbeing of their workforce.
IWFM offers updated energy management guide
The Institute has partnered with energy management expert Carbon Numbers to publish a new good practice guide.
Insights into workplace success
As the 2024 UK’s Best Workplace List is published, a survey of the 250,00 people involved sheds light on what’s important.
Sodexo scores top sector ranking for EDI
The UK & Ireland business is the highest scoring organisation within the hospitality, travel and leisure industry in the Inclusion in EDI Maturity Curve.
Sodexo launches Starting Fresh toolkit
Move marks the first anniversary of an initiative aiming to bridge the gap between skills shortages and the under-utilised ex-offender talent pool.
Sodexo duo named as Women to Watch
Inna Lim and Jo Eagling have been recognised in the 2024 Women to Watch index.
ABM launches women’s impact group
News of the move coincides with this year’s International Women’s Day.
Research: sustainability pays
Organisations that embed sustainability in their operations see better sustainability and financial outcomes.
Workplace Futures: videos online now
Relive all the action, or find out what you missed, at this year’s annual FM conference.
Sodexo signs up to refugee initiative
Sodexo UK & Ireland is one of 70 major businesses joining forces to advance the labour market integration of refugees in the UK.
Andron FM joins refugee campaign
The company has joined Tent UK, signalling a commitment to helping refugees become job-ready and secure employment.
ABM joins Business in the Community
BitC is dedicated to building a fairer and greener world, driven by fairer and greener businesses.
Compass reveals emissions reduction progress
Industry-first reporting shows what it takes to decarbonise its £multi-billion business, group says.
Net zero driving business transformation
UK CEOs are recognising the disruptive force that climate change will be for their business.
Sustainability: help offered in acquisitions
A new Acquisitions Sustainability Toolkit is designed to help in assessing the sustainability characteristics of buildings.
EMCOR UK bolsters executive team
A newly created decision-making group will drive the strategy and vision of the business.
Lone worker protection alerts surge
Growing risks and hostile environments are driving up the number of alerts.
RICS launches new DEI guidance
The six-document guidance has been developed by RICS members and DEI experts.
Report: a transformative 3 years for CRE
Corporate real estate advisor Colliers is forecasting a new period of value creation opportunities for occupiers and investors beginning this year.
Churchill marks SFMI Rising Star award
The award follows Churchill’s third assessment by the sustainability benchmarking initiative.
Sodexo scoops CDP A rating
Sodexo is one of just 346 top-rated companies in the CDP climate ranking out of 21,000 scored.
Service charges on the rise: breaking down the trends
Office buildings with the highest efficiency and sustainability ratings tend to have higher than average service charges.
T Levels: fostering talent and bridging skills gaps
Today is T Level Thursday of 2024’s National Apprenticeship Week.
BCIS launches cost and carbon materials database
The first-of-its-kind database will help the built environment sector make better informed decisions for budgets and the environment.
Compass doubles apprenticeship levy gifting
The UK & Ireland business has supported 250 apprentice programmes across 170 organisations, committing over £3m of its levy.
NG Bailey offering 70 apprenticeship opportunities
The independent engineering and services business aims to kick-start successful careers and nurture fresh talent.
Businesses turn to apprenticeship in face of recruitment issues
Research timed to coincide with National Apprenticeship Week shows plans to increase the use of apprenticeships to train and to upskill workers.
Stormy Britain: tips for buildings and grounds safety
Following 10 named storms in the UK in the 2023-24 season already and no doubt more to come, some timely advice.
Suppliers missing client opportunities
Research shows suppliers are suffering customer churn and loss of revenue as a result of inadequate business review processes.
Labour shortage: a potential solution
Under-represented groups, upskilling and cross-skilling could have considerable benefits.
Can owners and occupiers work together?
Progress on the decarbonisation of real estate is being held back by a lack of collaboration.
Applications open for Sodexo-backed start-ups
The company’s 2024 global Accelerator programme aims to boost its collaboration with new businesses.
CEOs optimistic about 2024, less so for longer term
The proportion of CEOs who believe global economic growth will improve over the next 12 months has more than doubled year-on-year.
More ‘we’ space, less ‘me’ space
CBRE survey finds hybrid work is continuing to change how employees work when they are in the office.
HSE: new forward-looking asbestos campaign
Keep people safe from future dangers of asbestos, the regulator warns.
Majority back more sustainable way of eating
A large-scale survey from Sodexo reveals 73% of consumers believe a new approach is urgent.
Reconomy’s net zero targets validated
The circular economy specialist has achieved SBTi approval.
EMCOR UK confirms SFMI gold
In its first assessment by the Sustainable Facilities Management Index the company has received a Gold Award.
SFMI releases Scope 3 framework
The framework is designed to empower FM providers and in-house FM teams to accurately measure and reduce their carbon footprint.
Net zero: Mitie report offers insights for 2024
Group’s Net Zero Navigator 2024 includes nine key decarbonisation predictions for the year ahead.
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Best spaces to work in London?
Real estate experience platform HqO has launched a workspace recognition programme for sites in the capital.
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Arcus publishes social value strategy
The move comes as part of a commitment to transparency and action across ESG issues.
Sodexo Live! acts for gender equality
Joining Women in Football as a corporate member reaffirms its commitment to equality, diversity and inclusion.
RTO: companies need to sell the benefits
If return to the office is the goal, leaders need to be present, extoll the benefits and improve in-office events.
i-FM achieves B Corp certification
We are pleased to join the community of businesses meeting verified high performance standards across multiple criteria.
The mental health challenge in FM
Survey shows overwork is a major issue for the sector.
Occupiers eyeing more space
International research indicates more organisations are planning to lease more space in the coming months.
SBTi validation for ISS targets
Near-term emissions reduction targets at the facilities services group validated by the Science Based Targets initiative.
Decarbonisation: smarter buildings are key
Survey finds most businesses saying they are on track to meet goals, but overall the pace needs accelerating.
Most UK businesses unprepared for energy disruption
The path to reaching net zero targets may not be all smooth sailing.
Demand for sustainable buildings grows
New report identifies three key factors in making the case for investing in retrofitting and futureproofing.
SFMI assessments reveal focus on wellbeing and retention
The 2023 Sustainable Facilities Management Index has uncovered significant trends shaping the future of FM.
Annual FM market report goes live
Trends & Opportunities, the unique annual review from i-FM, looks closely at the UK industry and how it is shaping up for the future.
IWFM singles out three workplace megatrends
New report identifies how these are affecting professionals, the sector and the wider business world now and into the future.
Sixth year for ABM’s engagement initiative
The Junior Engineering Engagement Programme invites students to explore opportunities within the facilities management sector.
Hybrid work on the agenda globally
Most workers may be back in the office for some days, but business leaders still need to meet new expectations.
Datore launches Analytics as a Service
The data services provider specialising in the built environment aims to help all organisations to harness data “like a large enterprise”.
Sodexo taking a lead on skills gap
A roundtable event brought together businesses in the energy sector and prison personnel.
AI and the future of facilities services
A new ISS white paper argues that artificial intelligence is set to reshape products and services, transforming the industry.
Technology Award: time to act
Entry closes for the annual Technology in FM Award in just over two weeks.
RTO: wide variations across Europe
Employers in most countries expect people to be in the office more than we do in the UK.
Matrix Booking achieves B Corp status
Certification marks the workplace technology specialist’s commitment to sustainability and corporate responsibility.
Pareto vice chair recognised in Global Diversity list
Andrew Hulbert, founder and vice chair of Pareto FM, has been recognised as an Inspirational Role Model.
HSE launches work-related stress tool
The 'much needed' online learning tool aims to help businesses understand and address stress.
Integral signs Armed Forces Covenant
The building services and engineering firm commits to supporting fair treatment for ex-armed forces personnel and their families.
ISS UK&I partners with Social Value Portal
The partnership enables ISS to quantify and report the social value the business generates.
Sodexo HR director to lead MoD programme
Rachel Evans has been voted in as co-chair of the Gold Award Association.
Tide turning on hybrid working?
New research finds that more professionals are now working full time in an office setting than those who are working in hybrid ways.
Real Living Wage increase confirmed
Over 460,000 people working for 14,000 employers throughout the country are set for a cost-of-living pay boost.
Novus marks wellbeing milestones
Novus Property Solutions is celebrating a trio of milestones in its campaign to support and improve wellbeing and health.
Workplace change: headwinds demand careful planning
Current volatile market conditions may give way to some stabilisation in 2024.
RICS releases healthy building guide
Taking on a broad but critical remit, the guide offers advice on designing, delivering and managing healthier buildings.
Companies increasing workplace tech budgets
Commercial real estate occupiers are willing to put their money where the technology is, according to new research.
Remote working here to stay says IoD
A large majority of Institute of Directors members see remote working as a long-term feature.
Sodexo sets net zero supplier deadline
Sodexo UK & Ireland will only work with suppliers demonstrably on the road to next zero from January 2030.
OCS launches data skills academy
The newly created OCSi Academy is designed to help develop vital skills and support career progression.
Mitie reveals three-year plan
Covering the period FY25 - FY27, the theme is ‘from facilities management to facilities transformation’.
Sodexo creates community of practice
The new group is bringing together sustainability heads from leading organisations to be change-makers.
Carillion: KPMG fined £21m
Auditors penalised for performance prior to the group’s collapse in 2018.
A licensing system for homeworkers?
A new report suggests employers could introduce a licensing system to ensure homeworkers deliver high performance and work safely.
UKGBC planning roadmap for climate change resilience
The roadmap will set metrics to help measure climate resilience, establish priorities and industry-wide targets, and pinpoint actions to achieve them.
Compass targets lead on sustainability
The services group will align its next climate impact report with the latest guidelines that focus on transparency and business strategy.
CEOs: multiple challenges, including the workplace
Globally, CEOs are worried about uncertainties and are looking for a return to ‘business as usual’ in the workplace.
Corporate backers for ‘definitive’ hybrid working study
The investigation into the impact of hybrid working on people, places and society is aiming for 10,000+ participants from around the world.
Mitie joins 5% Club
The club is a group of organisations devoted to achieving 5% of their workforce in ‘earn and learn’ positions.
IFMA names 6 key topics shaping FM
A new white paper from the International Facility Management Association leads on the theme ‘evolution is never finished’.
EMCOR Joins Global Compact Initiative
EMCOR UK has joined the United Nations initiative, a leadership platform focused on responsible business practices.
Five new appointments for compliance specialist
Inspectas is marking 10 years in business with news of four new joiners and one promotion, all in senior roles.
Arcus releases EDI strategy
The company also says that the FM industry more broadly could do better
CBRE targets supply chain emissions
The property services group has announced a strategic partnership with Emitwise, a carbon accounting software provider.
Right first time: the mobilisation challenge
An online workshop, coming up in October, aims to tackle some of the common problems and share strategies for success.
CIPD publishes ‘Manifesto for Good Work’
The focus is HR but much of this extends into FM, too.
Top workplace system integrators named
Market research and advisory firm Verdantix has identified five systems integration leaders.
14forty marks 10th anniversary
The FM business has relaunched its brand as it moves into its second decade of operating.
Research questions net zero progress
Fewer than 50% of organisations expect to meet decarbonisation targets by 2030.
ISS opens innovation lab
The facility services group has officially inaugurated its new Future of Work Innovation Lab in Porto.
Sustainable procurement: new advice
New report offers fresh insights into the current state of sustainable procurement adoption in the UK.
ISS targets digitisation of asset operations
The FM services group has announced a global strategic partnership with tech start-up ToolSense.
AWA expands into India
The workplace consultancy is opening its first hub in the country in recognition of India’s status as an economic powerhouse.
Unique networking event returns
Tomorrow Meets Today focuses on promoting diversity and creating unique opportunities for FM’s future leaders.
Property services: changing landscapes
Change is the theme for Barclays’ annual property services conference this year.
New energy procurement advice
New guidance on making informed procurement decisions aims to help accelerate the transition to a zero-carbon electricity grid.
Compass partners on Birmingham initiative
The services group is joining forces with The Ladder for Greater Birmingham to support and promote apprenticeships.
Amulet signs Good Employment Charter
The Churchill security business has signed up as a supporter of the Greater Manchester Good Employment Charter.
Amey in SWAPs role for DWP
Amey is working with the Department for Work and Pensions to deliver a Sector-Based Work Academy Programme.
Compass in £500,000 apprenticeships gift
The funds go to the West Midlands Combined Authority to boost hospitality and professional services apprenticeships for the region.
New site offers SMEs help with sustainability
The UK Business Climate Hub, launched this week, aims to be a one-stop-shop to help businesses save money and go green.
Study finds employers cutting back on space
Global research indicates many workers are still coming into the office less than two days a week.
Churchill moves to employee ownership trust
The group says the change will ensure it remains true to its founding entrepreneurial ethos and its core values while it continues to grow.
Compass launches career hub
The new platform is designed specifically for people who are struggling to gain employment.
Research highlights living wage challenge
Insecure employment is widespread in the UK labour market and costly to workers grappling with the cost-of-living crisis, says the Living Wage Foundation.
JLL unveils GPT model for property
JLL GPT aims to provide private, secure generative AI services to amplify insights and client outcomes.
SBFM tackles employment challenge
A new initiative from the soft FM specialist aims to provide sustainable employment opportunities for people from disadvantaged groups.
CCS helps NHS identify savings
A Crown Commercial Service-funded digital platform has identified millions of pounds of potential savings in its first year.
EMCOR publishes first sustainability report
Highlights include the creation of a new carbon team to tackle emissions and support customers to achieve net zero.
Amey unveils leadership D&I programme
Amey has launched its inaugural Multicultural Leadership Development Programme.
BCIS offers five-year FM forecast
The cost information advisor sees the market facing restricted budgets as inflation comes down slower than expected and interest rates rise.
Partnership unlocks jobs potential
OCS has teamed up to offer new careers to previously unemployed jobseekers.
HR “should lean into AI”
That will put it in a position to drive principles about ethical and responsible use to ensure a just and fair transition, says the CIPD.
Acas consulting on flexible working code
The workplace advisory group has opened consultation on updates to its statutory Code of Practice on handling requests for flexible working.
Sustainability: Reconomy cracks £1bn mark
The circular economy specialist has reported record annual turnover of over £1bn in 2022, more than doubling its 2020 figure.
Social value: Arcus delivers with employability schemes
The FM provider is one year into a five-year social value strategy and is already highlighting the results.
Workplace: connection is key to retention and wellbeing
Three-quarters of office workers are more likely to stay in a job if they’ve built connections with colleagues.
Workplace: what do people want?
Workers increasingly view their work as more than just a source of income, as they seek a deeper relationship with their workplace.
Buildings: new guidelines on inclusion
Guidance will ensure that inclusion is considered at every stage of the design and construction process.
FM missing from whole-building carbon assessments
Rectifying this could help to position FM as a pivotal player in driving decarbonisation efforts.
Atlas Security launches people strategy
New strategy aims to demonstrate a commitment to improving the wellbeing of all employees, including frontline officers.
Imtech rebrands as Dalkia
The move sees the majority of the technical and energy solution provider’s UK operations adopting the new brand.
SBFM joins government advisory board
Supporting the rehabilitation of ex-offenders, the firm will help prepare, train and advise prison-leavers.
Compass named Living Wage Champion
Compass Group UK & Ireland has won the Living Wage Champion Award in the Recognised Service Provider Category.
ISS survey reveals worrying workplace trends
While most feel a sense of belonging at work, many worry about sharing opinions and about being treated unfairly.
SFMI criteria move with the times
The Sustainable Facilities Management Index assessments for 2023 will contain more scoring around mental health and wellbeing as behaviours become a reporting must.
Research: building a future-proof workplace
New research from Sodexo aims to answer the how-to question in the face of continued change.
Sodexo pledges £100k for training ex-offenders
Funds, available to SMEs and not-for-profits, will come from Sodexo’s annual apprenticeship levy.
Breaks and refreshments count in the workplace
UK employers who encourage their teams to take longer, better quality and more frequent breaks could hold the key to unlocking productivity and improving employee wellbeing.
ISS commits to hire 1,000 refugees in Europe
This new pledge builds on the group’s ongoing commitment to hire, train and upskill immigrants and refugees.
Critical gaps emerge in workplace solutions
A new global survey points to a costly divide between employee need and employer provision.
Disability: how inclusive is remote and hybrid working?
A nationwide survey has been launched by Lancaster University exploring disabled workers' experiences of these work styles.
Urgent action needed on job quality
As FM clients grapple with changing work patterns and FM providers worry about recruitment issues, new research tracks falling engagement and rising stress.
Mitie hits electric fleet milestone
The FM group has transitioned 50% of its fleet to electric vehicles as it progresses toward the ultimate goal of 100% by the end of 2025.
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Sodexo showcases positive social impact
Annual report highlights progress and outcomes delivered against the commitments laid out in its Social Impact Pledge.
Measuring and reporting climate risks
The UK Green Building Council has published advice on strategies and processes that asset owners can use to adapt and enhance their climate resilience.
Property and people coming together
Real estate decision-making and people-centric strategies are becoming more integrated, according to property advisor CBRE.
Carbon offsetting: trouble on the horizon
If offsetting is a part of your net zero strategy, you could be looking at a steep rise in costs.
White paper offers 7 steps to a smart building
The paper, from software group Service Works Global, argues that multiple new technologies and a big budget are not essential.
Sodexo welcomes interns
Twenty-four interns have been welcomed across the UK business as part of the 10,000 Black Interns Programme.
Flexible working key to recruitment & retention
New research from the CIPD finds that an estimated 4m people have changed careers due to a lack of flexibility at work.
Satvir Bungar on the Empower Role Model list
Satvir Bungar, M&A managing director at accountancy and business advisory firm BDO, has been named as one of the top 100 leaders for his work in supporting diversity and inclusion in the workplace.
Building the future-proof workplace
That’s the theme for Sodexo’s online afternoon event planned for later this week.
No action on emissions for a third of businesses
Over a third of businesses are yet to take meaningful action on reducing emissions, according to analysis of ONS figures.
Most younger workers back hybrid working
The figure is highest amongst UK Gen Zs (77%) but Millennials, too, (71%) would consider looking for a new job if asked to go into the workplace full-time.
Business continuity certification for Mitie
ISO 22301 certification bolsters the group’s risk management and business continuity credentials.
Hybrid workers want to shape work model
Just 14% prefer to have the work model mandated by their employer.
Veolia makes Best Places to Work list
The resource management specialist is in the top group of the best ‘very big’ companies to work for in 2023.
VIVO links up with mental health charity
Marking the start of Mental Health Awareness Week, VIVO Defence Services has become a company supporter of Lighthouse.
Arcus opens national training centre
A significant investment in growth, people and the future of facilities management, says the FM company.
Amey unveils new skills programme
The service provider’s Headstart initiative is the UK’s first contractor-led adaptation of the Department for Work and Pensions Kickstart programme.
Principle moves to employee ownership
The cleaning services company is transferring the majority of its shares to its 2,300 employees.
Net zero: BSI research finds SME opportunities
Progress on sustainability risks being held back as businesses grapple with increasing costs and lack of clarity around the way forward.
Biodiversity: UKGBC launches new guidance
Alongside the climate crisis, we face an ecological crisis in which biodiversity in the UK is under severe and urgent threat.
Younger workers driving wellbeing trends
Younger generations of workers across the UK are calling for enhanced wellbeing, sustainable and digital workplace practices.
Brand new: survey results offer market insights
Back after a pandemic-induced break, the FM Brands Survey provides a fresh check on perceptions of the UK market landscape.
Hybrid working dividend: two weeks a year
New research finds that on average hybrid working employees deliver nearly two extra weeks of work a year for their employer.
Sodexo extends employee support
The service provider has appointed Salary Finance to offer its UK employees a new financial wellbeing benefit.
NABERS 2.0 launched
The energy efficiency rating scheme for existing office buildings has been extended to meet the needs of owners and occupiers.
Corps Security to host mental health event
Registration is now open for Mental Health - Security’s Invisible Enemy, which marks May as Mental Health Awareness Month.
The future: it’s hybrid working + collaboration space
A survey from Mace finds that that hybrid working, with a collaborative central space, is the preferred post-pandemic style.
EMCOR UK scoops RoSPA industry awards
The service provider has been named winner of the Facilities Management Industry Sector Award and Water Industry Sector Award.
Social value: Compass backs Change Please
The food and facilities services company is extending its current work with the social enterprise.
New white paper looks at generative AI
Magenta Associates, the communications specialist for the built environment, has released a white paper that explores the implications of AI on content creation and communications.
EMCOR changes its gloves
EMCOR UK has switched to using Polyflex Eco gloves, made from recycled plastic, at British Sugar sites where it provides FM services.
Fit-out costs climbing fast
As post-Covid occupier expectations rise, so too have fit-out costs across key cities.
Good news and bad in FM market forecast
BCIS, the cost information service, has published its latest five-year forecast for trends in FM.
Sodexo Live! scores gold
The group’s venues specialist has achieved the Green Meetings Gold Award at Ewood Park, the home of Blackburn Rovers FC.
Compass launches Vested contract in US
The food and facilities services group and its client AstraZeneca are taking supplier management ‘to the next level’.
Small businesses: energy tipping point coming
FSB finds 28% of firms that signed up to fixed energy contracts last year could have to downsize, rethink their business model or close.
Ventilation: why clean air is vital to health
The National Engineering Policy Centre has produced a useful interactive infographic highlighting the risks posed by poor ventilation.
Magenta backs anti-greenwash movement
The built environment communications specialist has signed The Anti-Greenwash Charter, promoting responsible marketing within the industry.
Green leases: collaboration is essential
Green leases can benefit both landlords and tenants while also serving to decarbonise real estate.
Two wheels good, says Sodexo
The services group has increased the amount eligible employees can apply for in its Cycle to Work salary sacrifice scheme.
CBRE names winners in innovation challenge
The firm’s Global Workplace Solutions business has announced the winners of its annual UK Supplier Innovation Challenge.
ISS group CEO resigns
ISS has announced that Group CEO Jacob Aarup-Andersen has submitted his resignation to the board of directors.
Planon launches enhanced workplace app
The new app enables organisations to provide a mobile-first, personalised connection between people and their workplace, services and facilities.
Office sector ‘in the eye of the storm’
A new report on the future of the office finds that while offices are here to stay, the sector is in “a full state of flux”.
Maintenance challenges see costs rise
New research has revealed the extent to which maintenance issues can impact the smooth running of a facility.
Flexspace: Tech sector dominates
The Technology, Media and Telecoms sector dominated activity in the European flex market in 2022.
Is hybrid working good for you?
Employers and employees have a differing opinion about the health and wellbeing impact of hybrid working, according to new research.
International Workplace shortlisted for award
The learning specialist, along with its client DPD, has been shortlisted for the prestigious SHE Awards.
Employers look to hire ex-offenders
New research reveals how recruitment challenges are encouraging employers to consider ex-offenders.
Energy regulations remain low on the office agenda
New research has found low awareness of new environmental standards despite increased demand for environmentally friendly office space.
Sodexo prevents 236 tonnes of food waste
Marking the arrival of Food Waste Action Week, Sodexo UK & Ireland has provided an update on its food waste reduction programme.
Getting serious: carbon targets in executive pay
Companies are increasingly using carbon targets as part of executive pay outcomes.
Sewell moves toward employee ownership
Yorkshire based Sewell Estates has become part employee-owned.
Vertas partners for improved fleet operation
The FM company has teamed up with fleet management specialist Trakm8 to enhance the operating efficiency of its 280-vehicle fleet.
Elior targets action on social value
The contract caterer’s new campaign aims to elevate social value awareness within the firm and unite efforts into a company-wide focus.
SBFM reinforces commitment to employees
The ambitious soft services provider has joined the industry-led young persons recruitment initiative, The 5% Club.
Flexible working: a gift for employers?
New research highlights the importance of flexibility in both employee and employer decision-making, with positive outcomes for both.
Firms struggle with people data: research
Workforce issues feature in three of the top four business concerns, but people data and discussion aren’t regularly on senior management or boardroom agendas.
Social value: Compass Group tops £590m
Compass Group UK & Ireland’s total social and local economic value has been calculated at £591m.
Sustainability: action can cut costs
Analysis of commercial property service charge data shows that greener buildings have substantially lower energy costs.
Atlas funds early years apprenticeships
Atlas FM is to fund the training costs of 10 Level 3 Early Years apprenticeships at Bright Horizons Nurseries.
Apprentice Day celebration at Inviron
With over 30 apprentices across its business, the technical FM provider currently offers one of the largest schemes in the industry.
The FM Brands Survey is back
After a gap of two-plus years, the survey returns to explore the brands landscape across the facilities management sector.
FM procurement: 3 key drivers
New research from CBRE has identified the key factors shaping FM procurement decisions.
£2m milestone for apprenticeship gifting
Sodexo has now gifted £2m of its apprenticeship levy to support a number of small companies and not-for-profits across the UK.
Anabas awarded gold for sustainability
EcoVadis, the global sustainability accreditor, has awarded a gold medal to the corporate FM specialist.
Apprenticeship levy: still a subject of debate
While many companies have done good things with their levy funds, the programme has been plagued by calls for change.
Team Software partners with Orka Works
The partnership brings together two growing firms, both with a focus on the facilities management industry.
Inviron raises £20k for Mind
Throughout 2022, employees, clients and suppliers took part in fund-raising events for charity partner, Mind.
New early careers hub for Sodexo
Explore at Sodexo on the Youth Employment UK website highlights the opportunities and career pathways available at the company.
VIVO partners with veterans charity
VIVO Defence Services is partnering with Launchpad, the charity helping veterans who need extra support making the move from the armed services to civilian life.
ESG: younger workers vote with their feet
New research shows that millennials and younger workers are driving a growing trend of ‘climate quitting’, seeking out more environmentally friendly jobs.
IFMA on change and the implications for FM
New research explores how changing organisational priorities are shaping the future of the built environment and FM roles.
Pinnacle reports ESG success
In its latest published report the services group highlights progress across the key pillars of its ESG framework.
Waste management: where does it all go?
In the UK, the largest contributor to methane emissions from the waste sector is landfill, accounting for 81% of sector emissions.
Sodexo slashes carbon emissions
The UK & Ireland business is reporting a 33% reduction in its Scope 1, 2 and 3 greenhouse gas emissions since its baseline year of 2017.
New head of social value at Churchill
Soft-services provider Churchill Group has appointed Julie Hollins as the new social value lead across its specialist businesses.
Pareto takes the pledge
Seven pledges, in fact, as the workspace services provider signs up to a series of social value-based initiatives.
Real estate in 2023: partnership and polarisation
JLL is forecasting more bridges built between occupiers and landlords, while the gap between good space and not so good will grow wider.
Flexspace: what to expect in 2023
The Flexible Space Association’s executive director, Jane Sartin, looks at what the industry is likely to see over the next 12 months.
Back pain trend rises with homeworking
Musculoskeletal disorders are the most common occupational illnesses, with back pain topping the list.
BAM unveils new sustainability strategy
The group is aiming to become an industry leader with a strategy it describes as ambitious, transparent and realistic.
ISS commits to being age-friendly employer
As part of its commitment to providing diverse, inclusive workspaces the group has signed up to the Age-Friendly Employer Pledge.
Mitie offers decarbonisation predictions
A new insights paper shares views for the year ahead, covering a range of areas including energy, e-mobility, waste and landscapes.
Mitie marks 5 years as Top Employer
The 2023 UK Top Employers list includes the FM group for the fifth year running.
Cloudfm sets 2035 net zero target
The company is aiming to lead the facilities management industry with a full-scope net zero emissions target for 2035.
Sodexo’s Raj Jones shortlisted for diversity award
Jones, head of DE&I for Sodexo UK & Ireland, has been selected as a finalist in the 2023 Burberry Diversity Awards.
Energy bills support: follow-on plan concerns
With the Energy Bill Relief Scheme due to end in March, the government has announced the Energy Bills Discount Scheme beginning in April.
SBFM partners to help the unemployed
The initiative will deliver a recruitment support scheme designed to help the long-term unemployed into sustainable employment.
Confidence slips as UK FM faces uncertainty
Concerns around the economy, and a number of other issues, have knocked back the growing confidence levels evident in the post-Covid period.
Elior donation to fund training
Elior UK has committed to fully fund five trainees at social enterprise Change Please.
Scope 3 emissions: moving up the agenda
New reporting standards, expected to be published in 2023, will require mandatory Scope 3 disclosures.
IWFM: update fire safety knowledge
With changes to fire safety starting to come into force from 23 January, the Institute of Workplace and Facilities Management is urging the profession to get up to date.
Holiday boost for the workplace
Research from Mitie finds over half of office workers saying they are excited to be back in the office over the festive period this year.
Compass commits £1.6m in levy funding
Compass Group UK & Ireland has committed over £1.6m of its Apprenticeship Levy funds to support over 100 SMEs, charities and social enterprises.
Planon secures WELL certification
The Planon Innovation Campus has been awarded certification at the Platinum level by the International WELL Building Institute.
Obstacles rise, occupancy drops
It will surprise no one, but accurate data shows the scale of what happens when commuters face cold weather and rail disruption.
Employees want amenities in the workplace
Employees today want more ‘hotel-style’ amenities such as areas for socialising, state-of-the-art infrastructure, outdoor spaces, onsite cafes, air conditioning and flexible work facilities.
Hybrid working ‘now the norm’
A global study of 220 offices in 33 countries has revealed that hybrid working is becoming established as the norm.
More emphasis needed on inclusive workplaces
The real estate industry has an opportunity to embrace inclusive design and make workplaces more appropriate, according to a new report.
Portico targets employee engagement
The specialist provider of tailored guest services has launched a new online directory of more than 300 value-add experiences from local businesses.
Kat Parsons, a woman to watch
Head of diversity, inclusion and belonging for ISS UK and Ireland, Parsons has been recognised in a key industry listing.
How to save energy
One highly effective way appears to be CUBE, the sector-led competition that helps commercial building users reduce their consumption.
Mitie named as Top 50 employer
The FM group has made the Inclusive Top 50 UK Employers list for the fifth year running.
SBFM launches employee L&D platform
Unify is part of the soft service provider’s investment in training to help address long-term skill and labour shortages across the industry.
ISS fostering diverse management talent
The facilities management group has joined the Generation Valuable training and mentorship programme.
SFMI assessments reveal Scope 3 focus
Leading facilities management companies are ahead of the curve for progress on Scope 3 emissions.
Hybrid workers worry about indoor air quality
New research reveals more than half of UK hybrid workers are concerned poor air quality and ventilation will impact their health.
EMCOR UK partners with Social Value Portal
The partnership will enable EMCOR to measure, manage and report on its social value impact.
ABM launches pan-disability forum
The move is seen as a critical step in deepening the company’s commitment to creating inclusive venues and workplaces.
Mitie addresses FM’s ‘most pressing issues’
A new white paper from the FM group tackles eight key questions shaping the industry’s future.
Awards for Mitie’s risk management system
The FM group has come top in two categories at this year’s CIR Risk Management Awards.
Arcus launches net zero plan
The company’s strategy aims to provide a clear, measurable and data-driven framework.
SBFM provides financial wellbeing support
The soft services provider has introduced Bravo Benefits, a new financial wellness programme to better support its colleagues amidst the cost-of-living crisis.
Wellbeing: 14forty proves the benefits of action
Plantilicious, an entirely plant-based menu, was launched in 2021 and proved to be the start of a revolution for the FM services provider.
Levy UK announces move to Living Wage
Compass Group UK & Ireland’s sports and leisure business topped off last week’s Living Wage Week by committing to the campaign for all its UK employees.
Wates and Lloyds looking for next-gen innovation
A new competition is aimed at finding sustainability innovations that can help Lloyds tackle its hybrid working and travel emissions and enhance biodiversity.
ISS signs industry-first Vested deal
The facilities management group and LeasePlan have signed an international Vested agreement for next-generation fleet management.
SBFM signs Race at Work Charter
The fast growing soft services provider has joined over 800 employers in committing to creating a more diverse and inclusive workplace.
More companies using more use data
A CBRE survey of clients finds that closer attention is being paid to patterns in office occupancy, use and function.
Annual reports reveal focus on sustainability
But analysis of recently published reports shows there’s a need for more focus on connectivity across purpose, people and planet.
Government: double down on climate adaptation
The UK Green Building Council is calling on government to strengthen policies that will support a resilient built environment.
FM market landscape report online now
Trends & Opportunities, the unique annual review from i-FM, looks closely at the UK industry and how it is shaping up for the future.
Amey supporting young people into work
The facilities and asset management services provider is launching its own version of the Kickstart programme.
University teams win Sodexo funding
A Dragon's Den-style competition involving 85 students from 26 universities was recently held by the Sodexo Stop Hunger Foundation.
Churchill joins Tent Partnership
The soft services group has joined the Tent Partnership for Refugees network, its second move in supporting refugees.
ISS gears up for next phase of its strategy
The FM services provider says it is evolving from a period of turnaround to a new phase of strong growth at sustainable and attractive margins.
The FM market: smooth sailing, or choppy waters?
FM is famously resilient, of course. But in the face of rising economic challenges, including the prospect of a lengthy recession, how does business look over the coming months?
Data centres: busy but challenging times
IT directors in the UK and Europe see investment in facilities continuing to grow, despite worries that the coming year will be a difficult one.
Life sciences: making assets more sustainable
New research from JLL highlights ways that life science occupiers, investors, developers and landowners can mitigate the climate impact of their assets.
Bouygues E&S launches Orbiter
This, the company says, is the first 360-degree online self-assessment tool to help owners assess their building’s performance.
Business bodies call for net zero support
Two associations have responded to the government’s Net Zero Review by underscoring the need for leadership and support.
WGBC launches climate change resilience guide
New guidance from the World Green Building Council collates “effective and practical steps” to build resilience to the changing climate.
ONE winner at Atalian Servest
Frank Greenwood-Feane has been selected as the winner of this year’s ONE Project, Atalian Servest’s in-house innovation challenge.
‘Hybrid hotchpotch’ brings problems
Evidence is growing that hybrid working works best when it is clearly defined and implemented in line with the needs of an organisation and its employees.
Workplace: flexibility, personalised experience are key
Most companies remain uncertain about what their post-pandemic workplaces will look like.
BCO recommends more space per person
The British Council for Offices is calling for a new method of calculating the amount of space needed per person in the post-pandemic world of work.
ESG goals: testing progress
ESG commitments are an increasing priority for most businesses, but research suggests that many are still at the first stage of the journey.
Third of mid-sized businesses to restructure
Research from business advisers Grant Thornton shows that inflationary pressures, rising interest rates, high energy costs and ongoing supply chain issues are causing problems.
BaxterStorey: record number of degree apprentices
The UK’s largest hospitality provider has welcomed its largest ever group of degree apprentices.
Sustainability gold for Churchill
Churchill Services has been awarded a gold medal by EcoVadis, the global sustainability accreditor.
Compass Scotland teams up with FareShare
A new partnership will encourage Compass Scotland sites to work with FareShare to donate surplus food for distribution to those in need.
Hybrid workers worry about energy costs at home
New research reveals the impact the energy crisis is having on the UK workforce, as 70% of hybrid workers admit they’re concerned about the cost of working from home as bills skyrocket.
Flex trend continues to grow
Flex office stock in Europe will reach around 20% of total office stock over the next 10 years.
New task group on renewable energy procurement
The UK Green Building Council has assembled team of cross-industry experts who will support delivery of new guidance.
Technology critical to hybrid working
Organisations need to implement tailored tools and processes that work for their employees, clients and business models.
Mitie hits all annual ESG targets
The FM provider’s latest ESG report highlights progress made against 13 ambitious targets.
Illingworth to advise Sodexo business
Former British Army senior officer James Illingworth OBE has been appointed as advisor to Sodexo’s Government board.
Datore secures energy intelligence agreement
The provider of data analytics and intelligence for the FM industry has announced a major contract win with one of the UK's largest retailers.
Compass opens reverse mentoring programme
The ‘Mentor Up’ programme aims to help create a shared understanding of the barriers, challenges and opportunities for colleagues from ethnic minority groups.
CIPD: money isn’t enough
As businesses across the country face rising costs, new research warns that using pay to attract talent simply isn’t enough to tackle ongoing skills shortages.
WeMaintain receives B Corp certification
The technology-driven maintenance services company has received B Corp status in recognition of its high environmental, social and governance standards.
Social enterprise challenge hits £250m mark
A group of 30 large companies have spent over a quarter of a billion pounds with social enterprises by bringing them into their supply chains.
October deadline for FM technology award
Over the past two decades the annual i-FM Technology in FM Award has highlighted some remarkable developments, as new ideas and capabilities have moved into the industry.
Europe set to witness ‘nearshoring’ boom
European businesses are looking towards Romania, Turkey and Morocco as alternatives to production in Ukraine and Asia following months of supply-chain disruption.
EHS software market grows
The environment, health and safety software market will continue to grow this year, in parallel with and potentially overlapping ESG activities.
Compass: sustainable bonds to progress net zero
In an industry first, the group has successfully issued two bonds, raising £750m to support delivery of its global net zero target.
Sensor specialist tackles desk occupancy
Data collection has become one of the most active areas of development as technology pushes ever further into the workplace.
ABM extends suicide prevention commitment
The facilities services firm is lending its security expertise and experience to raise awareness about suicide prevention.
Churchill extends care commitments
Churchill Services has signed the Care Leavers Covenant and the Employers Domestic Abuse Covenant.
CBRE partners with Social Enterprise Republic of Ireland
The group’s Global Workplace Solutions business has entered into an exclusive agreement with SERI to drive social enterprise participation in the corporate sector across Ireland.
Churchill’s Louisa Clarke joins Veterans Advisory Board
Louisa Clarke, managing director for the North and Scotland in Churchill’s cleaning business, has been successful in being appointed to this key position.
Reliance Protect extends social value commitment
The lone worker solution specialist has teamed up with two of its longstanding customers to create new social value funds.
Amey ups game on sustainability and social value
Amey has committed to a step-change in the way it works in order to achieve new levels of sustainability and social value across its operations.
EFP extends Electronic Arts partnership
Energy Fitness Professionals, the providers of corporate fitness and wellbeing services, has expanded its long-term partnership with video game giant Electronic Arts.
Wates FM invests at Twycross Zoo
The facilities management provider has introduced a year-long apprenticeship programme at its client site in Leicestershire.
Workplace: the future is hybrid + office
Hybrid working is set to become the dominant model, but decision-makers still believe the corporate office is critical to doing business.
Leesman achieves B Corp recognition
The workplace experience specialist has been recognised as a purpose-led organisation that places people at the heart of its business.
Another asset management win for Peacock
Liquid petroleum gas supplier Flogas Britain has appointed the engineering firm on a new enterprise asset management contract.
Post-Covid working: measuring the change
A global study of nearly 80 offices in 13 countries representing nearly 80,000 employees has revealed a seismic shift in working patterns.
Zero-hours contracts: not all bad
CIPD research shows zero-hours contract workers report better work-life balance and wellbeing than other workers.
ISS plans tech centre in Portugal
The facilities management group has announced plans to open a new, dedicated software development centre in Porto.
Property and FM could see budget cuts
An international survey of CFOs suggests real estate, facilities management and finance functions are most likely to face cuts in the next 12 months.
Robots: the future of customer service?
The majority of users have a positive experience with customer service robots, according to new research.
Eric Wright FM up for customer service award
The firm’s Variation App is one of just three initiatives in contention for the IWFM Award for Excellence in Customer Experience.
FM M&A: setting records again
In Q1 2022, there were 42 deals done in facilities management, contributing to making H1 ‘22 the strongest first-half performance at a total of 69 deals.
Atalian Servest deploys Wagestream
The FM provider has begun a phased roll-out of the financial wellbeing app to its workforce.
EMCOR scoops collaboration award
EMCOR UK has been recognised as a Pioneer in Collaboration by the Institute for Collaborative Working.
BigChange boasts big H1
The Leeds-headquartered field service management software company has signed almost 200 new customers in the first half of 2022.
Amey highlights social value impact
The company’s CEO has been speaking about the role that infrastructure businesses can play in achieving the government’s levelling up agenda.
ISS Warsaw HQ scoops platinum award
The ISS Hub has received top marks for accessibility and usability, making it the first to ever reach Platinum status.
Former Carillion directors fined
Three ex-senior executives at the collapsed construction to services group have been issued with fines by the Financial Conduct Authority.
KPMG fined millions for Carillion audits
The Financial Reporting Council has announced sanctions against the auditing firm, a former partner and four former employees.
IWFM publishes accounts, relocates AGM
The Institute's annual general meeting will take place in Bishop’s Stortford on Thursday, relocated in anticipation of rail disruption.
NHS Property Services boasts £250m savings
A cost transformation programme, launched in 2017, has delivered a quarter of a billion pounds worth of cost savings to the NHS across 2,000 initiatives.
Supply chain seeks more ESG information
Companies in the FM supply chain are grappling with the challenges raised by environmental, social and governance issues.
Sodexo celebrates Accelerators success
Sodexo has marked the culmination of its UK and Ireland innovation programme in a special event held at its London headquarters.
Energy: targeting sources of waste
Britain’s businesses are in the grip of an energy crisis. With energy costs continuing to rise, 92% of decision-makers are concerned.
Atlas Security signs up to Living Wage
Having met the necessary standards Atlas Security is now a Recognised Service Provider, joining the wider Atlas FM business.
Food sector: waste on the rise
Unprecedented pressure on supply chains has led to food buyers in the UK’s biggest organisations reporting a 60% increase in food waste over the last six months.
Return-to-the-office challenges?
Subsidised food and beverages could be key to bringing employees back to the workplace, especially during the cost-of-living crisis.
Churchill scoops gold award
Churchill Services has been recognised with the Gold Award from the Employer Recognition Scheme for 2022.
EQUANS unveils enhanced net zero target
EQUANS UK & Ireland has strengthened its existing commitment to decarbonisation by publishing a revised net zero roadmap.
Sodexo on top apprenticeship list
The services group has been named as one of the top 100 apprenticeship employers in the UK by the Department for Education.
Compass publishes new equalities targets
The food and support services provider has announced a new strategy to address the inequalities that create barriers to progress.
The purpose of the office: it’s complicated
Not just a place to work, for many the office plays a key role in intergenerational learning, social mobility and meeting L&D responsibilities.
FM Innovators Workplace Summit due this week
FM Innovators, the global group that fosters tech start-ups in FM, has scheduled its first Digital Workplace Summit for Thursday 7 July.
SFMI: a chance to shape the future
The organisers of the Sustainable Facilities Management Index are planning future research work and want your input.
Sustainability Tool adds diversity survey
The software application designed to help organisations and their supply chains measure and monitor their sustainability performance has launched the 2022 employee diversity benchmarking survey.
Sodexo donates £35k to SSAFA
Since 2008, funding from Sodexo’s Stop Hunger Foundation has provided urgent welfare support to those most in need from the Armed Forces community, particularly veterans and their families.
Houston & Hawkes makes the B list
The independent caterer is the first contract catering business in the UK to become B Corp certified, reinforcing a purpose-led approach to doing business.
Companies must cut carbon quickly
New analysis shows that just 11% of the world’s listed companies are in alignment with the 1.5°C climate emergency target.
Totalmobile launches field service intelligence solution
The field service management software company has unveiled Insight, a system that enables organisations to gather and review data from services as they are taking place.
Three-quarters of employers offer hybrid working
New data from the CIPD shows that more than three-quarters of organisations have embraced hybrid working through a mix of formal and informal arrangements.
Wates: assessing social value
National property services provider Wates Smartspace has created £1.687m of social value for the local Cheshire community during the second year of a major fire station refurbishment programme.
Sypro scores with Hull City
The EFL Championship football club is partnering with compliance and asset management software provider Sypro.
HqO acquires Leesman
HqO, an industry-leading workplace experience platform, has announced the acquisition of Leesman, the world’s leader in measuring employee workplace experience.
Big issue: managing costs in FM
A new CBRE report aims to provide advice, as many companies are already involved in budget planning for next year.
Sodexo net zero targets validated
The service group’s near and long-term science-based emissions reduction targets have been validated by the Science Based Targets initiative.
Social value tool updated for 2022
National TOMs, the widely recognised social value measurement tool, has been refreshed and updated to reflect changing needs.
JLL: hybrid working is permanent
Research from the property services group finds that this model has become the most popular option for office workers.
Mid-market firms struggle with hybrid working
New research from business advisers Grant Thornton finds that since the lifting of Covid restrictions in February, the number of firms reporting hybrid working solutions has fallen.
ABM launches new ventures programme
ABM Ventures will aim to accelerate growth through investments in both client and team member experiences and industry-leading use of technology and data.
Rising costs drive focus on carbon reduction
New data from the Institute of Directors shows that half of businesses are now more likely to invest in carbon reduction measures.
BCO: invest in design for neurodiversity
The British Council for Offices is calling for more inclusive design, regulatory change and also proposing design recommendations.
Workplace: coping with new realities
PwC’s new Workforce Hopes and Fears survey is a reminder of just how much things have changed over the past couple of years.
Workplace investment aims to drive engagement
Employee engagement is the top priority for global businesses and nearly two-thirds are investing in their offices with this in mind.
Five days a week is so over
The majority of UK organisations seem to be settling into a middle ground between Covid-driven work-from-home practices and post-pandemic everyone-back-to-the-office policies.
CBRE increases commitment to flex space
The property services group has announced a new $100m investment in Industrious, a rapidly growing provider of premium flexible workplace solutions.
Majority still favour hybrid working
In CBRE’s latest EMEA Occupier Sentiment Survey 72% of companies said they are moving towards a hybrid workplace model.
IWMS: the future is CPIP
Move over integrated workplace management systems. Make way for connected portfolio intelligence platforms.
May 12th was a big day in the office
Last Thursday office occupancy in the UK reached an average of 42%, the highest national daily average since the start of the pandemic in March 2020.
EMCOR UK releases responsible business report
The report lays out the company’s vision to create a better world at work for people, communities and the planet.
Norse supporting aid effort
The Norse Group has joined forces to provide essential resources to help the Ukraine humanitarian aid effort.
Full EMCOR team on Real Living Wage
EMCOR UK has announced that from 1 April all its employees are earning the Real Living Wage or above.
Hybrid working: productivity on the rise
The number of employers who report that an increase in homeworking has increased their organisation’s productivity or efficiency has jumped significantly over the last year.
Cleanology on Living Wage leadership group
CEO Dominic Ponniah has joined the Living Wage Foundation’s Recognised Service Provider Leadership Group.
Compass commits to social value
Compass Group UK & Ireland has appointed Laura Neville as head of social value, with an agenda focused on employees, clients and communities.
ESG suffering from poor data quality
The ESG concept, originally a set of criteria for investors, has moved quickly into sustainability conversations, but perhaps too quickly.
Elior launches family friendly policy
The contract caterer’s new policy includes a range of elements designed to aid employee wellbeing.
Time running out on funding for electricity generation
Businesses that own or operate electricity generation systems have just four weeks left to apply for funding to help them update their equipment.
ISS celebrating awards success
The facilities services company has won a string of RoSPA awards and in catering there’s ‘rising star’ recognition.
Wellbeing slipping down the agenda?
Employee mental health and wellbeing must remain a business priority and should not be de-prioritised as ‘nice to haves’.
Amey partners with refugee agency
Refugees arriving in the UK can find themselves facing continued hardship, often including long-term unemployment.
JLL turns to IFMA for FM training
In IFMA’s largest ever training relationship, JLL will make courses available to 1200 US employees.
Workplace Futures: conference white paper available now
February’s FM conference tackled the big topic of sustainability challenges and opportunities in a very well-received return as an in-person event.
Companies under-investing in hybrid working
New research suggests a lack of planning and investment in hybrid working is threatening to derail a widespread successful return to the office.
Living Wage accreditation for Richard Irvin FM
The Stirling-based hard services provider has pledged to pay the voluntary rate to help staff with the cost of living.
UKGBC offers social value toolkit
The UK Green Building Council has published guidance to support the delivery of social value across built environment projects.
How green is your business?
A new report has identified four types of corporate approach to sustainability to help businesses establish just how green they are.
Hybrid working: there’s no going back
We are not the same people who went home to work in early 2020: the past two years have left a lasting imprint.
Pinnacle unveils sustainability commitment
Its Carbon Reduction Plan details how the group aims to minimise direct and indirect emissions across each of its services and its extensive property portfolio.
10 lessons from the pandemic
Two years ago we were moving into Covid-19 lockdown, setting off what has been called the largest change in how people work in living memory.
Sodexo forms FM alliance in Ireland
The workplace services provider has announced a new strategic alliance with Dublin-headquartered Sensori Facilities Management.
Sustainable procurement demands focus
An update of the Sustainable Procurement in FM report has identified the key criteria that will help embed sustainability in the sector.
Workplace: the future is technology
That’s certainly the way IWG, parent to Regus and other flex space brands, sees it as it backs a merger with specialist The Instant Group.
Barts to take 1800 staff back in-house
Cleaners, porters, security guards and domestic staff working at the Barts Health group of hospitals will come into direct employment from 1 May 2023.
Sodexo report opens Food Waste Action Week
Today marks the start of a week that aims to support lasting change in line with the UN Sustainable Development Goal of halving global food waste by 2030.
Sodexo gets a Vital Spaces makeover
New investment in the London headquarters prioritises the employee experience and creates a showcase for the company’s eco-system of workplace services.
Mitie unveils new workplace design solution
Into the changing world of work comes Sphere, a new technology solution to help businesses design the most effective workspaces for their people.
Pinnacle commits to sustainable cleaning
The group is rolling out a new national standard to support the use of sustainable cleaning and hygiene supplies across its FM portfolio .
Water management: overlooked and undervalued?
In 10 years of annual assessment of FM providers’ sustainability strategies, SMFI has found that water is consistently one of the lowest scoring criteria.
First generation outsourcing: where to start
CBRE cites market research figures indicating that 35% of facilities management activity is handled in-house.
Workplace: generations ‘not on the same page’
An extensive survey finds 60% of professionals reporting a rise in new challenges post-pandemic when working with colleagues from different generations.
Surveillance risks ‘spiralling out of control’
Intrusive worker surveillance technology needs stronger regulation to ensure protection, warns the TUC.
Sodexo receives Stonewall Silver Employer Award
The award marks the service provider’s commitment and efforts in being an LGBT+ inclusive employer.
Living wage: first livery company accredited
The Worshipful Company of Environmental Cleaners is the first such body to be accredited as a Living Wage Employer.
Covid: CIPD highlights employer duty of care
Following the government’s shift to a ‘living with Covid-19’ strategy, the Institute says employers need to continue to be mindful of their obligations.
IWFM: Communities Review sees changes made
The ongoing review aims to place members at the heart of the Institute and give them a stronger say in strategy and future direction.
Pandemic effects: cuts in corporate real estate
The impact of Covid-19 has led many companies to reduce their portfolios. Many expect growth over the next few years, but the overall trend is down.
Grant Thornton: hybrid working works
Internal research shows the business adviser’s UK staff reporting increased productivity and wellbeing.
Sustainability consulting market on the rise
Sustainability is here to stay, and regulatory changes and challenges around disclosure are driving growth in demand for consultancy.
Tough recruitment conditions driving up pay
UK employers anticipate increasing pay and focusing on flexibility and wellbeing as they look to combat increasing recruitment and retention difficulties.
Navigating changing views on work and the workplace
Employers will be making a potentially fatal mistake if they use the end of Covid-19 restrictions to force staff back into the office every day, says a leading management consultancy.
Designing inclusive workplaces
A new white paper delivers insights and inspiration for DE&I, HR and business leaders.
RICS unveils IBOS framework
The International Building Operation Standard promises a new approach to measure and manage how buildings perform for people.
Sodexo and OCS launch modern slavery group
Sodexo has joined forces with OCS to spearhead the creation of a new council for a dedicated cross-industry group.
Directors back remote working
An Institute of Directors survey of almost 700 business leaders has shown that around 8 out of 10 organisations plan to adopt remote working in the long-term.
ISS to cut food waste 50% by 2027
The facilities services group has also undertaken to reduce greenhouse gas emissions associated with the food it serves globally by 25% by 2030.
Procurement: share your views and experiences
Buying goods and services is routine for many facilities managers. But policies, procedures and the approach to governance and cost control vary greatly across the industry.
UKGBC advice for asset owning businesses
Ahead of mandatory requirements to disclose climate-related risks coming into force in April, the UK Green Building Council has published new guidance.
Sodexo making a positive impact on levelling up
The support services company has published a report examining its current impact on levelling up and how it can go further in the future.
Mitie passes £1m mark for levy gifting
Mitie will support more than 70 apprenticeships, many of which are new roles and predominantly technical ones.
Pareto offers MHFA advice
Pareto FM has released its mental health first aider guidance to coincide with today’s ‘Time To Talk Day’.
Sodexo forges health and wellbeing partnership
A strategic health and wellbeing partnership will see the Spectrum.Life Employee Assistance Programme provided to all employees.
Serco staff at Barts on strike
Outsourced staff at St Bartholomew’s, the Royal London and Whipps Cross hospitals launched action on Monday in a dispute over pay.
NJC receives sustainability gold
The cleaning and support services company has been awarded a Gold EcoVadis medal for sustainability achievement.
Hybrid working: Deloitte confirms strategy
The business advisor has embraced the future and outlined how its 22,000 UK employees will see work and the workplace change.
Amey deploys scheduling solution for MoD work
A new digital solution aims to enhance the maintenance of military homes across the UK and reduce carbon emissions.
Sodexo welcoming new start-ups
Employee experience, sustainability and smart buildings are the focus for its Accelerator initiative.
Commercial landlords struggle to attract tenants
Recent market research found 62% of UK commercial landlords having trouble attracting prospective tenants to fill traditional office spaces.
EMCOR UK launches parental leave policy
The company says its new policy is one of the best in the industry.
Hybrid working: 14forty offers advice
With the Plan B return to homeworking followed more recently by a change in government advice, there continues to be some confusion around hybrid working and how to make it best work.
Views on the future of work remain mixed
Covid restrictions are being relaxed and central government is calling for people to return to the workplace, but the views of workers are mixed on this.
Buildings require billions to reach climate targets
To meet climate change commitments, building stock investment must be three times higher than the current rate.
ESG: not a fad but an urgent priority
A new policy paper from the Institute of Directors sets out a range of ESG priorities for UK companies and organisations.
UK CEOs lead on net zero
But a global survey shows that the level of commitment overall could be much higher.
Many companies not ready for workplace change
A new report finds that organisations risk losing out on key talent unless they improve the quality of their real estate and embed flexible working post-Covid.
EMCOR UK launches workplace app
AXIS is designed to enhance the workplace experience by seamlessly connecting organisations with their employees.
Vertas launches sustainable procurement policy
The Ipswich-headquartered FM business is committed to making environmental, economic and socially responsible purchasing decisions.
Mitie hits EV target early
The FM group has passed its target to convert 30% of its fleet to zero emission electric vehicles three months ahead of schedule.
Churchill and Penguin in cross-company mentoring
Churchill Group and Penguin FM are teaming up on a mentoring and coaching programme designed to develop their teams for success in 2022 and beyond.
Kingdom Cleaning joins Inclusive Companies network
The network brings together organisations leading the field in commitments to equality, diversity and inclusion.
Hybrid working: not easy for everyone
Research carried out just prior to the Plan B switch back to homeworking found many mid-market businesses struggling to implement hybrid working.
IWFM warns on worker welfare
As employees return to work following the holidays, many will not be returning to the office as they had previously expected.
Net zero: more talk than action?
Research from Veolia suggests that less than a third of UK businesses have a strategy for reaching carbon neutrality, despite growing environmental concerns.
BEIS sponsoring energy guide for SMEs
Standards body BSI is partnering with the Department for Business, Energy and Industrial Strategy, who are sponsoring up to 100,000 free downloads of a new energy management standard.
Net zero: businesses look to Whitehall for support
An Institute of Directors’ poll finds companies ready to work towards net zero but looking to government for financial support and guidance.
Two Sodexo women recognised as ‘ones to watch’
Aoife Wycherley and Deirdre Saunders have been recognised as role models in the third Women to Watch & Role Models for Inclusion in Hospitality, Travel & Leisure Index 2021.
Covid-19: back to working from home
Employers should be well placed for the Plan B change, says CIPD.
Atalian Servest signs mental health commitment
Created by the charity Mind, the Mental Health at Work Commitment defines six fundamental standards for a business.
Testing real progress on sustainability
Results of a global survey show that sustainability is now the top global business investment priority.
Majority of employers favour day-one flexible working
Over two-fifths of employers say they will be more likely to grant requests for flexible working after the end of pandemic restrictions than they were before Covid-19.
British Safety Council advises extra care
Employers should consider what extra precautions they should take in the run-up to Christmas, the council says.
Mitie secures top ESG ratings
The FM group has won high praise for its sustainability performance in recent days.
Sodexo launches accelerator lab
The FM services provider has partnered with innovation specialist L Marks to launch its innovation lab in the UK and Ireland.
Corps launches D&I initiative
The security services company has launched Corps Together, a campaign to improve equality, diversity and inclusion engagement across the organisation.
UKGBC launches social value survey
The survey is part of the development work for social value delivery guidance targeted at built environment practitioners.
Cleaning industry: a solution to staffing shortages?
Employers in the cleaning sector need to adapt to a rapidly changing workforce if they are to win the battle for workers.
Amey to implement employee-generated initiatives
Winners have been announced in a ‘springboard to net zero’ campaign, aimed at generating innovative ideas to help the business reach its net zero ambitions.
Tech visionaries envision virtual workplace
British tech innovators PixelMax have outlined their vision for the hybrid work revolution and the future of the virtual workplace metaverse.
Hybrid working: companies grapple with change
As companies bring employees back to the office, they are also coming to terms with how to manage varying occupation levels, plus new needs and expectations.
Sustainable energy: business rates inhibit change
Property services group JLL is advocating a change in the regulations to encourage energy efficiency.
Workplace investment tool launched
The Return on Workplace Investment Tool is a calculator for determining the impact of workplace projects on organisational performance.
Senior execs focused on a hybrid future
Ipsos MORI’s latest Captains of Industry survey has found most expecting the pandemic to have a lasting impact on how and where people work.
ABM pledges funds for new apprenticeships
The facilities services provider has pledged £192,000 to enable small and medium sized businesses and social enterprises to reskill low paid Londoners.
HSE launches mental health campaign
Work-related stress and poor mental health risk becoming a health and safety crisis for Great Britain’s workplaces, the regulator has warned.
Amey targets supply chain relationships
Amey has embarked on an engagement exercise to understand how it can work better with its supply chain partners.
Fontana named on leadership list
Kath Fontana, managing director of Mitie Projects, has been singled out as one of 50 Kindness & Leadership Leading Lights.
CBRE takes on workplace change issues
The property services group has published two new white papers looking at the implications of change in how and where people work.
ISS joins mentoring initiative
The ISS Group has pledged to mentor 50 refugee women as part of a European initiative launched by the Tent Partnership for Refugees and the global non-profit Catalyst.
Walkers secures multiple certifications
The Essex-based cleaning and support services company has achieved certification under three ISO standards.
Employers retreat on flexible working concept
Commercial occupiers’ willingness to allow all employees the choice to work remotely fell from 39% to 26% between March and September 2021.
Sign blindness: the next post-Covid challenge
With more people making their way back to the workplace, academics and H&S experts are warning about ‘sign blindness’, a side-effect of over-exposure to new rules, warnings and safety notices.
Air quality: vacuuming makes a real difference
Against a background of growing concern about indoor air quality, one provider of sophisticated cleaning equipment launched research into whether vacuuming could be a ‘hidden’ weapon in the quality arsenal.
Net zero action: must do better
New survey results indicate that companies are not moving fast enough on developing policies and putting them into action. Nor is the government.
Ecoserv partners for net zero
The facilities services provider has teamed up with environmental consultancy RSK Group to support its journey to net zero.
Making net zero fun
To coincide with the first week of COP26, a business simulation games specialist is launching a new initiative to help companies engage with their workforces in the drive towards net zero.
Bidvest Noonan partners for employee engagement
The company is working with employee engagement and wellness specialists Wrkit in a move designed to enhance the wellbeing and engagement of its 27,000 people.
IWFM comments on Budget statement
Chancellor Rishi Sunak outlined plans to rebuild the economy and drive growth, as well as providing some detail on how the government will aim to achieve its longer term objectives.
Trends & Opportunities report online now
Our latest annual market review provides a unique look at the UK FM marketplace and how the industry is shaping up for the future.
Compass sets global net zero target
The world's largest food services group has announced a commitment to reach net zero greenhouse gas emissions by 2050.
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Law firms facing up to change
Often regarded as amongst the most conservative business types, the UK’s legal sector is moving swiftly to embrace operational and market changes.
Investment in sustainability growing fast
New independent research has found more than half of senior executives predicting double-digit spend increases in 2022.
Sodexo in net zero commitments
Sodexo has laid out its comprehensive roadmap to net zero and decarbonisation of its UK and Ireland business.
Compass Cymru partners with homelessness charity
The Compass Group’s Welsh business has announced a new three-year partnership with the Welsh charity, Llamau.
Sodexo awarded hygiene verification
Sodexo’s team at Richmond, the American International University in London has received the Rise Safe label from Bureau Veritas.
EQUANS secures second sustainability award
ENGIE’s services operations have been awarded a Platinum EcoVadis medal for the second year running.
EMCOR commits to wellbeing in the workplace
The UK business is the first organisation in the world to be certified against a new BSI scheme based on the ISO standard for psychological health and safety.
Workplace: majority of staff expected back by year-end
But new research from the Chartered Management Institute also finds that many people will not return till next spring.
Hybrid working could boost social mobility
New research has uncovered another potential benefit of a more flexible approach to work and the workplace.
Compass moves on with buy-social campaign
A group of forward-thinking global corporations are using their collective purchasing power to open up their supply chains to European social enterprises.
ABM relaunches schools programme
The facilities solutions provider has opened year four of its Junior Engineering Engagement Programme following a year-long postponement caused by the Covid-19 pandemic.
Wellbeing: UK FM sector not doing enough
FM is not taking a strategic approach or taking enough specific action to address its responsibilities towards the wellbeing of individuals and the planet as a whole.
CBRE commits to net zero
The property services group has announced its commitment to achieve net zero carbon emissions by 2040.
Churchill wins silver for sustainability
The soft services provider has been awarded silver status for sustainability by EcoVadis.
Capita gets serious on net zero targets
The outsourced services group is putting in place a series of measures, including making all meetings screen-based by default.
White paper: business strategy in an uncertain world
The past 18 months or so have been amongst the most challenging in living memory, especially for services businesses.
RICS opens consultation on IBOS
The RICS-developed International Building Operations Standard is an innovative data-led standard that goes beyond the traditional ways of measuring building performance.
CBRE plans ‘next normal’ event
The property services group has announced plans for a thought-leadership event focused on ‘The Next Normal’ at its London HQ in October.
Covid-19: permanent shifts in the business landscape
Post-Covid changes are likely to bolster major cities outside London and boost UK productivity, as new work patterns stick.
Ecoserv creates dedicated sustainability team
The team will drive its environmental, social and community goals, says the facilities services group.
ISS signs up to UN women’s principles
ISS has signed the CEO statement for the UN Women’s Empowerment Principles, reinforcing its commitment to advancing gender equality.
Sodexo re-accredited as Disability Confident Leader
The accreditation is an external validation of the company’s commitment to promote the recruitment, engagement and development of people with disabilities.
Public sector procurement: could do better for SMEs
Over 90% of British SMEs think the public sector should do more to remove the tendering barriers they face when bidding for contracts.
Four, including Kath Fontana, resign at RICS
The Governing Council of RICS has published the results of an Independent Review by Alison Levitt QC, resulting in considerable fall-out at the Institution.
Mid-market focus on ESG: lack of senior support
Attention on environmental, social and governance issues is ‘incredibly high’ amongst mid-market business leaders in the UK.
Technology & FM: more information and training needed
A survey from property services specialist DMA Group has found that almost three-quarters of those working in the industry class themselves as tech-savvy. But there’s a ‘but…’.
Business: confidence rises, focus shifts
CEOs are increasingly optimistic about the outlook for their own business as their confidence in the global economy returns to pre-Covid levels.
Carillion: FRC issues formal complaint
The Financial Reporting Council has delivered a disciplinary formal complaint against KPMG LLP, a former KPMG partner and certain current and former KPMG employees.
Mid-market focusing on ESG
Almost one third of mid-market businesses say they face a high risk of losing business if they fail to act on ESG issues.
Employee experience driving IT investment
IT and workplace decision-makers are prioritising technology solutions that enhance employee experience and engagement despite ongoing budget constraints.
Flex, tech and wellbeing moving up the agenda
CBRE’s latest EMEA Occupier Survey provides good insights into thinking across this dynamic sector.
SWC goes carbon neutral
Specialist Window Cleaning, a part of the Incentive FM group, has become the UK’s first national carbon neutral window cleaning company.
Axil urges total waste management strategy
Waste management and recycling specialist Axil Integrated Services is calling on British manufacturers to reassess their strategies.
Amey lauded for Future Office Initiative
Amey Consulting has been presented with an Initiative of the Year Award by RoSPA, the Royal Society for the Prevention of Accidents.
Employers expect more flexible work requests
A new survey from Acas has found that half of employers in Great Britain expect an increase in demand for flexible forms of working post-pandemic.
Amey exceeds funding target for mentoring
Amey’s Secure Infrastructure business has raised over £300,000 for SSAFA, the Armed Forces charity, to support its mentoring programme.
EMCOR supports wellbeing at work report
The FM company was among a number of collaborators working with Business in the Community to produce the report.
Workplace expectations: trouble ahead?
Staff may be officially returning to the office, but if employers don’t offer the right working experience 60% will leave or become less motivated, according to new research.
SPIE UK shifts to EVs
The engineering services company has set itself the target of replacing 98% of its fleet with alternative fuel vehicles by 2025.
Floor captains: key to the future of the office
Specialist provider of tailored guest services Portico has launched a new white paper exploring the role of floor captains and the value they bring to the workplace.
M&A: a busy six months in FM
There seems little doubt that 2021 is shaping up to be a record year for activity in the UK’s facilities management sector. A new report provides some hard evidence.
Bidvest Noonan restructures
Following a series of acquisitions, the service provider has announced its investment in a new operating structure.
Robertson partners with environmental regulator
The three-year partnership will see the family-owned construction to services business support a green recovery in Scotland.
UKGBC to test social value framework
The UK Green Building Council has announced plans to work with eight partners to test its recently published Framework for Defining Social Value.
Pareto names social impact director
Emma Wilson will focus on developing the company’s sustainability initiatives and growing their community-based projects.
Trade bodies call for caution
Two engineering services bodies have stepped up their health & safety advice with the arrival of ‘freedom day’.
BSC launches new Five Star Audit for 2021
The British Safety Council’s Five Star Occupational Health and Safety Audit has been revised and updated.
Inspiration: people who’ve been there and done it
Reebok founder Joe Foster will be the keynote speaker at a special 90-minute online event to be held in September.
Ground Control accredited as a Living Wage Employer
The UK’s largest landscape and maintenance contractor has committed to paying its workers the real Living Wage.
Employees know what they want post-Covid
We’ve said it before and it remains true: one side-effect of the pandemic has been a steady stream of workplace-related research.
A snapshot of FM opinion
At Tuesday’s Workplace Futures conference we ran a series of polls to test views on some of the questions currently being considered and debated across the industry. The results are interesting, and occasionally intriguing.
Workplace Futures: return to the workplace
Yesterday’s conference could not have been more timely and on-target, addressing the needs of not just the FM sector but all those in support service roles.
Corporate occupiers grapple with Covid response
Global office occupancy rates decreased in June compared to May as organisations introduced strategies to tackle the resurgence in coronavirus cases.
TUC worried about back-to-the workplace plans
The TUC has written to ministers to raise urgent concerns about the government’s ‘back-to-work’ safety plans.
Workplace Futures hits a nerve
And ‘nerve’ seems to be the right word, as the build-up to Tuesday’s conference is uncovering a lot of nervousness in the workplace community as the focus turns to dropping Covid restrictions.
Redefining ‘Freedom Day’
Freedom Day shouldn’t signal a mass return to workplaces, but it could signal the start of greater freedom and flexibility in how, when and where people work.
Mitie passes ESG targets
In its newly published 2021 Social Value Report, the group sets out how it has passed all its environmental, social and governance targets over the most recent financial year.
Atalian Servest saves over 200,000 kilos of ugly veg
The FM group’s catering divisions have saved 227,366 kilos of vegetables from going to waste in the last 18 months.
Arcus awarded reduced carbon status
Arcus FM has been awarded the Carbon Footprint Standard - CO2e Reduced status for the entire organisation.
SFMI report defines sustainability roadmap
A new report explores the criteria used by the SFMI in its annual sustainability assessments, which will take place in the autumn.
New IOSH course on health and wellbeing
Managing Occupational Health and Wellbeing is a key addition to its course portfolio, says learning solutions provider International Workplace.
Budget shortfalls put sustainability at risk
Budget constraints and buy-in from senior leadership are the two biggest barriers to adoption of smart technologies.
Wellbeing climbs the corporate agenda
Workplace wellbeing will be more important to organisations than product and service innovation, according to research conducted by Bartlett Mitchell.
Slattery named D&I ambassador
Margot Slattery, ISS group head of diversity & inclusion, has been appointed global ambassador for diversity & inclusion 2021 by the All Ireland Business Foundation.
Salisbury set to become climate positive
The facilities management business has unveiled a plan to go beyond net zero and be a climate positive company from this year onwards.
Sodexo and Nestlé back Buy Social challenge
The Buy Social Corporate Challenge is run by Social Enterprise UK and brings together corporate partners from a range of industries with a collective ambition to spend £1bn on social enterprises.
Skanska building hits new WELL target
A flagship London office has set a new standard in sustainable workspaces by becoming the first in the UK to achieve WELL Platinum under the new v2 pilot scheme.
FM: career match for ex-military personnel
According to new research from Mitie, over two-thirds of people who served in the military and moved into facilities management found that FM roles were a good match for their skills.
Wates adopts flexible working
The company, which employs nearly 4,000 people across the UK, is encouraging them all to experiment with different working patterns that improve their working life.
Final edition of FM contract suite launched
The contracts are specifically for the procurement of facilities management services and aim to help identify best practice in the sector.
Business Moves Group restructures
The workplace change and relocation specialist has launched a new streamlined operating model.
Research: job quality still falling short
As Covid shines a new light on people, work and workplace, employers are being urged to better understand job quality and to focus on making work a force for good.
FM missing out on the promise of new technology
A recent survey of FMs has revealed some alarming contradictions in the industry’s approach to technology.
Living Wage: EMCOR UK signs on
EMCOR UK has been accredited as a Living Wage Foundation Recognised Service Provider.
Hyperautomation: a strategy to drive business growth
This could be the competitive differentiator that FM service providers need to win, and retain, new clients.
Sodexo appoints new inclusion head
Raj Jones has been named permanent head of diversity & inclusion at the UK & Ireland business.
2030 net zero commitment for ISS
ISS UK & Ireland has announced its new strategy to achieve challenging carbon emission reduction targets.
UKGBC launches sustainable solutions library
The UK Green Building Council has launched a new Solutions Library designed to address shared sustainability challenges and enhance collaboration.
BAM FM commits to Living Wage
BAM Facilities Management is now an accredited Living Wage Foundation Recognised Service Provider.
Mid-size firms plan to halve office time
A survey of UK mid-size businesses shows a clear shift towards long-term remote working.
EMCOR joins AKAM
EMCOR UK is the first facilities management company to join the Association for Key Account Management.
BESA welcomes wellbeing standard
The Building Engineering Services Association has thrown its weight behind a BSI decision to speed up the development of a new standard for measuring indoor environment quality.
Sodexo publishes ethnicity pay gap report
The move is voluntarily and marks Sodexo out as the first company in the hospitality and FM industry to do this.
Suppliers ready but need a plan
As Covid restrictions are eased, more organisations are thinking about the reopening of offices. Can they depend on their suppliers?
BESA calls for new ventilation standards
The Building Engineering Services Association is supporting a campaign to have current building ventilation regulations completely rewritten.
Sodexo forms modern slavery forum
Sodexo UK and Ireland has teamed up with its four largest strategic suppliers to highlight risks, share best practice and agree common commitments.
ISS publishes 2020 corporate responsibility report
The report details key milestones reached despite the challenges presented by the Covid-19 pandemic.
Compass names net zero leader
Compass Group UK & Ireland has followed up its public commitment to reaching net zero by 2030 with the creation of a new director-level role.
New normal: old ways won’t work
To succeed in a hybrid future, organisations must stop duplicating office-centric practices and shift to a human-centric model.
HSE: Covid spot-checks to continue
The Health and Safety Executive has confirmed that it will continue to carry out spot-checks and inspections on businesses over the coming weeks as lockdown restrictions are eased.
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Confidence is back: UK FM looks towards growth
New research shows that overall confidence levels across the sector are pushing back towards the highs recorded early last year prior to the damage wrought by Covid-19.
Sodexo’s Harpreet Cheema named to leaders list
Cheema has been listed on the EMpower 2021 Ethnic Minority Future Leader Role Model list.
EMCOR launches Vision 10 framework
The framework aims to help leaders reassess and reinvent effective, people-centric and sustainable workplace strategies and cultures.
Mental health first aid programme for ABM
The facilities services provider has introduced a mental health first aid training programme across its aviation and business & industry divisions.
Office occupancy data shows slow return
Data captured by workplace technology specialist Freespace shows low, but rising, occupancy levels.
Workplace Futures July set to launch
Following the success of February’s virtual conference, this year for the first time there will be a second. July’s event, free to attend, will tackle the return to the workplace.
Compass commits to net zero by 2030
The commitment covers both its own operations and its value chain, with a programme in line with the Science-Based Targets Initiative criteria.
Responsible property management toolkit to launch
The toolkit is designed to be a practical guide to best practice in responsible property management for asset, property and facilities managers.
SFMI launches free Bitesize Webinar series
The FM industry’s sustainability benchmark is launching an educational webinar series to provide insights directly from professionals within the industry.
WFH: interaction remains high on the ‘want’ list
A poll run by ISS UK during Lockdown 3 found that 67% of respondents missed social engagement when working from home.
Eurest and 14forty partner with Mental Health UK
The workplace caterer and facilities management services provider are teaming up to back a campaign emphasising the benefits of taking regular breaks at work.
Forth emerges on the fourth
Building services group Royston unveiled a wholesale rebrand yesterday.
Buy-out for Greenzone
Independent waste management business Greenzone Facilities Management has completed a shareholder buy-out.
Directors look to future of hybrid working
An IoD survey of 600 business leaders has shown that over 60% of organisations plan to adopt hybrid working even after restrictions ease.
BESA backs pre-qual standard
The Building Engineering Services Association has become the first trade body to adopt a new industry agreed prequalification standard designed to cut red tape.
Hybrid working: lease terms may limit take-up
A survey of UK business leaders has found that many organisations may have to wait to adopt a hybrid working model because of being locked into a long-term lease.
Flexibility rising up the corporate agenda
‘Before’ and ‘after’ Covid surveys show growing flexibility in approaches to issues attached to work and the workplace.
Jones restructures with growth in mind
Jones FM has secured external funding for a share buy-back programme aimed at supporting organic growth.
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Employers need a post-Covid new deal
Employment contracts and HR policies will need to be overhauled to create a ‘new deal’ for employers and employees reflecting changed ways of working.
Social value critical in supplier decisions
Three-quarters of UK businesses are prepared to shed suppliers that do not live up to their social values.
Johnson Controls partners with IWBI
The building systems specialist has announced a partnership with the International WELL Building Institute to promote global application of the WELL Building Standard.
Companies need support to achieve sustainability goals
Directors say they need more information about the way forward. They also worry about the costs involved.
Corps to provide female staff with free security protection
Corps Security is giving all its female employees free personal security protection to keep them safe following a rise in concern around women’s safety.
7.5m workers hope homeworking is permanent
Almost a quarter of UK workers are hoping to work from home all, or almost all, of the time once lockdown restrictions have lifted.
Mid-sized businesses back post-pandemic remote working
Just 5% of over 600 mid-sized businesses surveyed believe that full-time office working will be most effective for their people post-pandemic.
BCO calls for multisensory design
New research from the British Council for Offices argues that a multisensory approach to workplace design can help improve wellbeing.
Mitie offers workplace return advice
With the prospect of a return to the workplace climbing the corporate agenda businesses must adapt their premises to recover quickly, according to a new guide.
Coming back to a pest-free workplace?
The British Pest Control Association is urging companies to ensure they are compliant with legislation and their premises are safe, clean and pest-free as lockdown restrictions lift.
Employees willing to pay for hybrid working
The commitment to change is considerable. In a US study nearly two-thirds of employees said they are willing to pay for access to office space to support new ways of work.
Q3 commits to Living Wage
Q3 Services is now a Recognised Service Provider, supporting the Living Wage Foundation.
TUC warns on workplace safety
We must not drop our guard says General Secretary Frances O’Grady as Covid restrictions begin to be eased.
More than two-thirds want flexible working
Most workers in the UK want flexible working to continue, according to extensive new research from Microsoft.
New tools to prevent, reduce and manage stress
As more organisations begin to think about post-lockdown plans the Health & Safety Executive is urging employers to review stress-causing factors in work and workplaces.
WFH: more employers seeing increased productivity
The productivity benefits of homeworking have increased over the past year for some organisations, according to research from CIPD.
Technology survey launches
Where is FM on the tech curve these days: leading, keeping up, lagging? We want to hear from you to build a picture of frontline opinion.
Corps launches key holding solution
Corps Monitoring’s KeySafe service combines secure key holding with a nationwide network of service partners and state-of-the-art remote monitoring.
Workplace Futures white paper available now
February’s FM conference tackled the big topic of sustainability challenges and opportunities in a very well-received return as an in-person event.
Workplace Futures white paper available now
February’s FM conference tackled the big topic of sustainability challenges and opportunities in a very well-received return as an in-person event.
Workplace Futures white paper available now
February’s FM conference tackled the big topic of sustainability challenges and opportunities in a very well-received return as an in-person event.
Derwent partners with SFMI
Derwent Facilities Management has joined the Sustainable Facilities Management Index as part of an ongoing commitment to improving environmental sustainability.
WRAP: a different perspective on the net zero journey
The environmental charity argues that focusing exclusively on energy is only half of the solution to tackling climate change associated with carbon emissions.
Climate change: FM favours quick wins
The UK facilities management sector does not possess a thorough, detailed strategic approach to combatting climate change.
Managing employee experience in a hybrid world
Covid-19 has transformed both the nature of work and the role of the workplace. A new report looks at how businesses can overcome the emerging employee experience challenges.
Homeworkers want help to cut costs and impacts
As research continues to show preferences for continued homeworking, the associated increase in household energy use is causing concern.
Incentive FM Group makes board appointment
Laura Phillips, director of group HR, has been appointed to the main board to boost the company’s focus on social value.
Sodexo and IUF commit to H&S priorities
The group has joined a global trade union federation for workers throughout the food chain in signing a declaration of intent on health and safety.
IWG sees the benefit of hybrid working
The group behind brands including Regus is seeing its market grow as companies begin to think about post-pandemic workplace solutions.
Shaping the future of work
As more employers begin to plan a return to the office, the shift toward a worker-centric model should be top of mind, says JLL.
Too many workplaces not ready for post-pandemic use
New research shows that workspaces currently on offer to a returning workforce are largely not up to scratch.
Data: what good is it really?
Data and its impact on the FM industry has been a hot topic for years. Yet many organisations still have questions. Around service delivery, around customer experience: does all that data really make a difference?
Compass plan to close opportunity gap
Compass Group UK and Ireland has unveiled an action plan to increase access to career opportunities across the UK.
Ground Control beats carbon neutral target
The landscaping and maintenance services specialist has reached its goal of achieving carbon neutral certification four years ahead of schedule.
New guidance on net zero carbon buildings
The UK Green Building Council has published guidance on the procurement of high-quality renewable energy and carbon offsets.
ISS UK reports lowest gender pay gap to date
The pay gap for ISS UK is currently the lowest it has ever been, at 7% on both a mean and median basis.
Workplace Futures slides and videos available
Full video coverage, as well as speaker slides, from February’s conference are now on the event website.
Workplace Futures slides and videos available
Full video coverage, as well as speaker slides, from February’s conference are now on the event website.
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Sodexo marks International Women’s Day
The support services company is launching a series of virtual engagement events designed to help female prison leavers get back into employment.
Women of the built environment
Women on the built environment frontline are uniting this International Women’s Day to challenge the status quo and celebrate the vast impact women contribute to the sector.
UKGBC moves ahead on social value
The UK Green Building Council has published new guidance designed to help built environment practitioners define and deliver social value on their projects.
Return to workplace threatens environmental dividend
With the government revealing its roadmap for the lifting of Covid-19 restrictions, it is becoming clear that the green gains of the pandemic could be lost.
FMs confident and looking for growth
A poll of the more than 350 delegates at this year’s Workplace Futures conference provides good insights into what FMs expect to see over the coming months.
Mace sets out its path towards 2026
The group has overhauled its strategy to set out a vision of a more sustainable and inclusive business model that puts purpose at its heart.
Lovett to chair CBI Public Sector Partners Council
ENGIE UK & Ireland CEO Nicola Lovett has been appointed to lead a key CBI standing committee.
FM business confidence survey opens
The annual FM Business Confidence Index survey, backed by Barclays and i-FM, will test frontline market views within this key UK industry.
Sodexo launches 2021 Social Impact Pledge
Sodexo UK & Ireland has stated its commitment to a series of pledges forming its ethical manifesto for leading the way to improve quality of life for society and the planet.
Covid vaccines and return to the workplace
The CIPD, the professional body for HR and people development, has published guidance to help employers navigate vaccinations and the return to workplaces.
Sodexo commits to apprenticeship transfer
To mark National Apprenticeship Week, Sodexo will transfer £800,000 of its annual apprenticeship levy to SMEs.
Businesses sceptical about the value of technology
Outdated attitudes amongst senior business leaders are at risk of jeopardising future business survival.
Axis launches Lobby Ambassador service
The new service features SIA-licensed front of house staff who also have 5-star hospitality skills.
Inspiring leaders at Anabas
Two senior executives at the corporate offices FM provider have been recognised with awards.
Mid-sized companies look to cut office space
Over a third of UK mid-sized businesses expect to reduce the amount of space they hold in the future.
Mitie's ESG status upgraded
Mitie has received a top score from Sustainalytics, one of the leading global environment, social and governance ratings agencies.
VINCI Facilities wins top award for sustainability in FM
VINCI Facilities has come out on top in the Sustainable Facilities Management Index 2020 E-Awards.
Mitie named top UK Employer
The group has been included on the annual list for the third year running.
IWFM and NEC plan new contracts
A new suite of facilities management contracts is due to be launched this month.
Corps goes carbon neutral
Corps Security has been awarded carbon neutral status after reducing its carbon footprint and offsetting unavoidable carbon.
Businesses warned on crisis of trust
Organisations face a crisis of trust this year if they continue to make workplace decisions in the dark.
Workplace change: communication guide offered
Magenta, the communications agency for the built environment, has launched a guide to help businesses to communicate better as many think again about plans for a return to the office.
Real estate and the Covid-19 pandemic
The corporate property world was already changing when the coronavirus arrived. The real challenge now is handling the new pace of that change,
Demand side response: hidden power?
A smart energy technology specialist has created a simple, online calculator that works out how much revenue a building could be generating from involvement in DSR.
ISS unveils new operating model
The group has also announced a refreshed strategy and a number of senior management changes.
FM: where is the strategic thinking?
A lack of long-term strategic thinking amongst FM service providers and their customers is limiting opportunities for substantial business and social benefits.
New report looks at pandemic productivity
Property advisors Avison Young looked into which elements of office-based and home-based working influence knowledge worker productivity.
Covid-19: new report focuses on consumer worries
One in 10 people have walked out of a premises because they felt uncomfortable about the risk of catching Covid-19, according to a report by facilities services provider phs Group.
Climate change: Mitie's leadership role confirmed
Mitie has been awarded a new climate change score by one of the world’s leading environment, social and governance ratings agencies.
Derwent makes inclusive employers list
Derwent FM has been ranked 40th in the Inclusive Top 50 UK Employers List.
IWFM launches social value framework
The Institute of Workplace and Facilities Management has partnered with the Social Value Portal and National Social Value Taskforce to develop a new measurement framework.
Sodexo offers insights on disability and inclusion
Sodexo has published a report on the findings of a survey into the lived experience of employees and customers with disabilities.
Mitie on inclusive employer list for third year
Mitie has been ranked 10th in the list of Inclusive Top 50 UK Employers, marking the third year running it has been recognised in this way.
Cautious businesses hold back on decisions
Businesses across the UK are rethinking the role of the workplace in these pandemic-hit times, but many remain unwilling to commit to transformational change.
Infogrid raises $15.5m to accelerate growth
The company, founded in 2018, is set on "making the unfulfilled promise of scalable IoT a reality". And it is targeting FM in particular.
Covid-19 shaping technology investment
The smart building sector looks set to benefit from a surge of spending in 2021.
The key to tech in FM
A new report from the IWFM and Microsoft argues that partnering is the route to overcoming 'the technology barrier' and realising its potential to impact workplace performance.
EY pioneers hub & spoke model
Regus parent IWG will provide both a home-base and remote working sites for the business advisor’s Norway team.
Catch 22 targets FM growth opportunities
The facilities management recruitment specialist has announced a new management structure to implement its plans for future growth.
Planning for 2021
What's on the agenda for the coming year? FM never stands still for long: we want to hear about your workplace plans. And we have something to offer in return.
Work, workplace, risk: shaping property in 2021
Ten trends, all in play now, will shape the commercial real estate industry in the coming year.
Workplace: the future is more human-centric
The workplace of the future will be versatile and hybrid, focusing on employee-centric solutions, according to a global survey.
HR: key trends shaping the future
A new report identifies the trends that will have an impact on organisations, work and workers.
Spica to deliver workplace app for Mace
The workplace experience app will initially be available at the construction management group's global headquarters in London.
NuServe gains B Corp certification
The family-run cleaning contractor has been recognised for meeting rigorous social and environmental standards.
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Wates launches social value strategy
The Wates Group has committed to each of its business units achieving Living Wage Recognised Service Provider status within five years.
Mitie offers net zero playbook
The company says its playbook provides a step-by-step guide to reaching net zero carbon emissions.
RICS FM survey opens
RICS has launched its latest quarterly survey designed to gather information on current and emerging trends across FM.
Should we tax homeworkers?
A new report from Deutsche Bank suggests that the answer should be yes, bringing a new dimension to discussions about what the 'new normal' might look like.
Compass commits to Living Wage
Compass Group UK and Ireland has been awarded Recognised Service Provider status by the Living Wage Foundation.
Third of home-workers feel disconnected
Data from Leesman's ongoing home-working study of more than 145,000 workers has revealed that a significant number of employees feel disconnected from their colleagues and their organisation.
Travel to work: management advice
Amongst everything else Covid-19 has impacted, there's the journey to work. Whether travelling now or at some point in the future, that journey may well need a rethink.
Generational divide in views on place of work
Older home-workers are showing a significantly greater preference for returning to the office than their younger counterparts, according to new research.
Workplace Week full line-up confirmed
The four-day festival showcasing how world-leading organisations are navigating the challenges of 2020 is set to provide virtual delegates with a window into multiple work strategies.
A hub & spoke future?
Over a third of business leaders are considering downsizing their primary office space and shifting towards smaller satellite offices.
Vinci targets 40% carbon emissions reduction
The Facilities and Construction divisions have taken delivery of the first tranche of Polestar 2 electric vehicles.
Atalian Servest signs Race Charter
The FM group has signed the Race at Work Charter as part of its new diversity and inclusion platform and its commitment to race equality.
Fusion21 launches £1.1bn framework
Procurement organisation and social enterprise Fusion21 has announced the launch of its national Workplace & Facilities Framework. It is now inviting bids from interested suppliers.
EMEA outsourcing deals up in Q3
The region’s supply market saw a strong pick-up in recent months, though much of that was powered by new IT outsourcing contracts.
Mitie scoops green fleet award
Mitie was presented with the ‘Green Fleet of the Year’ award at last week’s Business Car Awards 2020.
Sodexo backs young people on careers
The company has partnered with Generation Success to help empower 40 young people to achieve their career aspirations through a 14-month mentorship programme.
Bennett Hay launches support network
Forward Together has been created to support, mentor and help up-skill members of the team who have been made redundant or face the prospect of redundancy.
Wates names October inclusion month
The construction to services group says this is set to become an annual thing.
Corps offering complimentary service reviews
The specialist security services provider has launched a ‘working in the new normal’ service review offer for new and existing customers.
BigChange puts RFM on the road
The hard services company RFM Group is rolling out a new cloud-based mobile workforce management system.
OCS names training partner
The facilities services group has appointed Qube Learning to support its strategy to upskill, develop and retain staff.
Is flex space the answer?
It could be, says a new report, at least for many UK occupiers facing an uncertain future and needing an alternative to traditional corporate accommodation.
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Workplace change: research backs research
An extensive report on the future of the office and office workers in the UK confirms that the seismic change in the way people work now is here to stay.
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From support to strategy: what’s in store for 2026?
New ideas put into practice will change work and work environments for the better.
The human story behind the surge in cleaning robotics
Collaboration, workforce development and the changing nature of facilities management lie behind the surge.
Facing up to the data challenge
How, and how well, is FM helping customers with the transition to better data management and use?
Prison leavers – a key to meeting skills shortages in FM?
Serco's Hayley Peek explores how prison-industry partnerships are demonstrating success.
How to storm-proof your portfolio
Pre-season evidence is your best insurance.
Maximising ROI from EV charging infrastructure
Charging infrastructure represents a new opportunity to generate revenue.
Smart controls: transforming building energy performance
New non-disruptive technologies are delivering real benefits.
The fundamentals of optimising AI adoption
Three principles underlie the successful introduction of AI into FM.
Leading with purpose
The Sodexo Stop Hunger Foundation sets the standard for corporate foundations, argues Patrick Forbes.
The balancing act of managing the workspace
In today’s rapidly evolving work environment, facilities and workplace managers are juggling competing demands from leadership and employees.
Preventative maintenance of EV charge points
Workplace charging has become a cornerstone of sustainable building management, with facilities teams increasingly responsible for this evolving technology.
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Where environment meets impact
Jack Goodson examines how energy strategy delivers ROI for facilities management teams.
Resilience in action: 125 years of FM evolution
As we mark Global FM Day 2025, themed ‘Resilience in Action’, it is a fitting moment to reflect on OCS’s remarkable 125-year journey.
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Gen Z is choosing the office
And that’s a wake-up call for workplace strategy.
Asset management vs facilities management
Two disciplines, the same but different.
Navigating sustainability challenges & opportunities
Recent months have seen a regression in ESG commitments. Yet, climate challenges remain urgent.
Legionella cases are rising – how you can stay compliant
Government data shows a concerning rise in cases of Legionnaires’ disease each year since 2020.
Reimagining asset value through innovation
Increasingly technology-driven, facilities management is undergoing a fundamental shift.
The future of FM: embracing data-driven innovation
The role of data in facilities management has become increasingly pivotal.
Analytics as a Service: what and why
Winning business, retaining key accounts, optimising operations, differentiating in a crowded marketplace, cutting costs - all strategic goals.
OCS marks National Apprenticeship Week
Two very different examples of success show how valuable this type of learning can be.
BT Redcare switch-off: essential steps for FMs
By January 2027, the PSTN switch-off will be complete. Facilities managers need to be prepared.
Five steps to successful M&E asset management
Ensuring the effective upkeep of mechanical and electrical assets is crucial for any building - bustling venue, office or healthcare facility.
Make your workplace more circular
Eleanor Holmes outlines eight steps to follow in pursuit of greater sustainability.
Managing reputation in FM
An organisation’s reputation can live, or die, through its facilities management.
The power of ongoing data compilation and vetting
As regulatory requirements grow, keeping up with the need can help avoid the end-of-year scramble.
M&A in FM: outpacing the broader market
The merger and acquisition trend in the facilities management sector continues to demonstrate its resilience.
How CAFM can support EDI targets
The same digital service management platforms that enhance operations are ideal for supporting EDI policies, too.
FM market growth: chipping away at the barriers
How do we avoid a lack of skills, learning & development and experience becoming a block on business development?
Data protection: what FMs need to know
Data protection and data security are too often overlooked in facilities management.
Private equity and UK FM: a growth story
Private equity investment shows no sign of abating. Fiona Perrin explores this trend, what funds are looking for and what it means to be owned by PE.
Gatwick: looking beyond arrivals and departures
The airport, a complex site with over 70 years of history, is tackling buried assets and biodiversity with digital mapping.
AI and the workplace: what do we really need to know?
Fiona Perrin talks with Inma Martinez, advisor to governments and businesses on the impact of artificial intelligence.
Growth, technology, experience: squaring the circle
With ambitions to grow and an increasing appetite for new technologies, are FM providers redefining ‘the workplace experience’?
Beyond the hype: AI in the built environment
AI has never been so accessible, nor so much a point of discussion in terms of impacts and opportunities.
Who’s visiting your office?
Joe Harris warns your biggest cyber security risk might be hiding in plain sight.
Mental health in security: are we doing enough?
Poor mental health is one of the most pressing issues facing men in the UK today.
The challenge of change
In the face of so much possibility and potential, how do FM service providers harness new technologies for the benefit of customers – and themselves?
Evolving a better solution
Recruitment is on every FM’s problem list, especially if you are a supplier of labour-intensive soft services.
The power of tailored asset management
Asset management has traditionally been seen as the responsibility of facilities managers, but that can be limiting.
M&A in FM: a market update
Against a background of lingering uncertainty but cautious optimism, BDO’s Satvir Bungar looks at the prospects for more private equity involvement in UK facilities management.
Positive action on workplace mental health
In recent years, mental health has emerged as a social value positive in the facilities management industry.
What it will take to earn the commute
Here’s a challenge: how can real estate better connect people, places and businesses to accelerate and unlock sustainable, inclusive and transformational investment?
Getting tech right: a masterclass
Andrew Targell is an expert on the tech that transforms FM. Fiona Perrin met him for key insights on how to deliver projects that drive business purpose.
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Which way forward?
What better candidate for a workplace transformation case study than Which?
The cherry on the parfait
If FM wants to prove its role, it’s time to put employee experience first, workplace specialist Debra Ward tells Fiona Perrin.
FM: strategies for uncertain times
Uncertainty, change, agility, creativity: these are business-as-usual factors in FM. But could the industry be approaching a critical point where decisions made could reshape its future?
OCS shares community recruitment strategy
This month sees the OCS Foundation sharing details of its People into Work programme with the FM industry. If you are a service provider, you’ll want to know about this.
Health and safety reporting: power to the people
Health and safety in the workplace is a critical concern for all businesses, regardless of their revenue, location or size.
An end to greenwashing
Companies across all sectors talk about being ‘green' and ‘sustainable’, but this is truly a case of actions speaking louder than words.
Cargo bikes and the last mile logistics revolution
What should facilities managers know about cargo bikes? Do you let them into your building, do you use them to help decarbonise the workplace?
Net zero: more action needed now
The government’s latest Net Zero Review warned that delaying decarbonisation is a risk to UK jobs, infrastructure and investment.
ESG: why governance is critical
Daniel Ratcliffe examines why governance is a crucial factor in a facilities manager’s ESG strategy, and why it should not be minimised or missed out.
Flexspace: finding a place in corporate thinking
We talked with flexspace expert Kurt Mroncz to find out how this concept went from maybe to mainstream in corporate real estate strategy.
Five things FMs can do to prepare for winter
Ask most facilities managers which season brings the most challenges and the top answer will likely be winter.
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Steps to real net zero success
Empty net zero promises do not just threaten the reputation, legitimacy and long-term interests of businesses but the survival of our planet.
Tackling the cost of business
For any industry where mobile and field-based employees account for a large proportion of the total workforce, the current climate is challenging,
Physical security: bigger benefits in cloud solutions
Scott Gray explains how physical security solutions connected to the cloud can help facilities managers meet security and business objectives.
Sustainability: pushing back on the myths
Purpose-driven corporate leaders seeking buy-in for a sustainable business plan often run into objections that are based on outdated information and outright falsehoods.
FM in a hybrid working world
Often lost in all the conversation around ‘new ways of working’ is what it all means for facilities management.
Smart cleaning: driving industry change
The cleaning industry has without a doubt undergone massive transformation in the last two years.
Buildings and extreme weather: data is key
When temperatures peaked at 37C across much of the UK in July, it caused many disruptions across multiple sectors.
Selecting and implementing tech in FM
FM software solutions offer wide-ranging benefits for workplace and facilities management professionals. But, choosing the ideal solution for your business’s unique requirements is vital.
Don’t forget about IT
As the FM industry becomes increasingly more digital, recognising the value of your IT is important when considering the priority list for an office relocation.
FM for a sustainable future - ready, tech, go
What will it take to achieve a sustainable built environment? To support a hybrid workforce? To maintain resilience and agility?
Sustainability: the key role of your logistics partner
Now more than ever, businesses are facing serious pressure from all angles to reduce their carbon footprint, whether it be from their own staff and customers, or via new legislation.
Sustainable buildings: visiting the future
April’s Intergovernmental Panel on Climate Change report offered a slither of hope that we can stave off the worst ravages of climate breakdown.
Creating workspace cultures to attract Gen Z
The chasm of generational differences between workers is widening with the general acceptance of new remote and hybrid workstyles.
Workplace: airing the big issues
Three years on since The Workplace Event was last held face to face, it made its long-awaited return to the Birmingham NEC this month. Craig Peters reports.
Why businesses should be investing in PropTech
As we begin to emerge from the Covid-19 pandemic, there is a heightened focus on employee health and wellbeing.
Social value: the impact of diversity & inclusion in the workplace
We asked Atalian Servest’s head of HR Sophie Ransome and head of learning & development Kelly Dolphin about their involvement at this month’s Workplace Futures conference.
Unlocking hidden talents through apprenticeships
Facilities management is facing a significant skills shortage. That’s not news: industry bodies have warned of a ‘demographic timebomb’ for years. Apprentice Simon Delmo reflects on the challenge.
Collaboration: one key to achieving sustainability goals
We recently spoke with EMCOR UK executive director marketing and business development Jeremy Campbell about his involvement at this month’s Workplace Futures conference.
Keep your energy bill in check
How to protect your business from unexpected energy price changes is going to be a serious issue in 2022. Pradyumna Pandit offers insights and advice.
What FM talent is looking for in 2022
It is clear for all to see that the recruitment market has been turned upside down over the past two years and candidate experience has changed significantly.
Workplace: the role of BIM and digital twins
Gary Watkins explains how businesses can leverage technology to make informed decisions about the workplace.
Staying on top of sustainability this Christmas
It’s easy to forget our sustainability practices when winding down for the end of the year, but the festive period doesn’t need to have a big impact on the planet.
FM market outlook: 2023/25
As outsourcing picks up pace in the UK, FM providers can look forward to increased business opportunities in the mid-term.
FM market outlook: 2022
As the country strives to look beyond the shadows cast by the Covid-19, Baskar Sundaram offers some insights on the coming year.
A future for hybrid working
In July Wates Group launched its post-pandemic office concept at its head office in Leatherhead. John Cartwright shares insights and predictions for the future for commercial fit-out.
Managing the return to the office: the legal sector
Most law firms have outperformed expectations on fee income, despite the pandemic. What is less certain is the way the sector is embracing hybrid working.
Putting food waste front & centre at COP26
COP26 has been big news for weeks, but the TV screens didn’t do it justice. It was vast.
Tackling the recruitment challenge
In recent months ‘shortage’ has become a key theme in all sorts of conversations, whether that’s doing the weekly shopping, planning a building project or looking to recruit staff.
What you need to know about ISO 45003
More and more organisations are, rightly, investing more time and resources into the mental wellbeing of their employees.
FMTech: PropTech’s big little sister
Until recently, in the FM community, only the PropTech startup ecosystem was getting clear attention. That is changing rapidly now.
On your bike
Pedal power is having a moment, partly inspired by the impacts of Covid-19. But, given the health and sustainability benefits, why shouldn’t that moment become permanent?
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Branding: the edge in attracting talent
Ensuring that your company stands out among the many others in FM can put you ahead in recruiting from within the sector or beyond.
Making the case for better CMMS software
A recent report suggests that by using connected workforce platforms companies can improve workplace productivity by as much as 25%.
The race to net zero: what this means for FM
‘Net zero carbon’ is the latest catchphrase across the corporate sector. You’ve probably heard many interpretations of it, along with ‘climate positive’, ‘zero carbon’ and ‘science-based targets’.
Managing employee experience in the hybrid era
The past year has been tough on conventional wisdom. Covid-19 has challenged everything we think we know about the world, including the nature of work and workplace.
Managing fire safety compliance in turbulent times
Building owners who fail to comply with proposed new fire safety measures could be faced with unlimited fines.
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The workplace: a major player in talent attraction & retention
Will Richards highlights three best workplace strategies to support talent attraction and retention in a post-Covid19 world.
Covid-19: driving technology change
Rodrigue Zbinden considers the recent increase in cloud adoption and how hosted security solutions can help to manage teams, facilities and operations.
Smart monitoring and sustainability
One of the fastest growing sectors for global investment in the past few years has been technology designed to make buildings smarter and more sustainable.
Technology: supporting the return to the office
In the wake of Covid-19, organisations around the world are rethinking space utilisation, employee engagement and wellbeing, sustainability and the overall real estate portfolio.
Getting flexible with workplace management technology
The only constant in life is change. Managing an office building in the 18th century would look a lot different to a 21st century workplace.
Using technology to create better user experiences
2021 will, we hope, see offices reopening and employees returning with new views on how they want to work. Technology has a crucial role to play.
Flexspace and the future of the office
Like many industries, the flexspace sector is facing one of its greatest challenges in the global pandemic.
Covid-19 and lift safety
Social distancing must have been one of the most used terms of 2020. Looking ahead to 2021 this same behaviour seems set to be a part of daily life for quite a while to come.
Moving in-house
Over the past couple of years King’s College London has been bringing previously outsourced services in-house. We talked to project lead Paloma Lisboa about how and why.
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ROA is the new ROI
Autonomy is redefining value in FM, argues Sylvain Rottier.
FM’s next revolution: from data-rich to decision-intelligent
For more than a decade, ‘digital transformation’ has been the promise that never quite delivered.
Why 'generational workplace design' misses the mark
The workforce is ageing. What does that mean for how we think about the places people work?
FM: the strategic partner in the net zero journey
As we move steadily towards 2030, the voluntary net zero commitments that once seemed distant are now looming on the horizon.
Smart auditing: evolving for a new FM landscape
Audits are nothing new. But the traditional audit is no longer enough.
Leading with purpose: female leadership is transforming FM
Women leading FM companies are beginning to show that the old pattern is, well, old.
Retrofit for purpose: how to unlock progress
The operations of buildings represent over a quarter of global energy-related emissions.
Rethinking FM: a strategic asset for local authorities
As local authorities navigate an increasingly complex landscape, from decarbonisation and digital transformation to shifting public expectations, the way public estates are managed is becoming a critical part of the conversation.
Future-proofing the business
Martin Lewis reflects on the OCS Group’s first Resilience Week.
The people factor
The UK public sector faces growing skills shortages, putting critical services, infrastructure and sustainability goals at risk.
Managing more than space
The FM learning curve for new premises.
Six burning questions for FM
In every conversation I have with clients, peers and our own teams, the same themes keep emerging.
Brand: beyond aesthetics
Brand design expert Myles Jensen explains how branding can drive operational alignment in FM.
Tackling the food waste problem
The real waste issue in canteens starts with unserved meals.
5 marketing must-haves for FM companies
Do this if you want to win more work, says communications expert Sophie Donald.
Transforming the culture in facilities management
'Culture eats strategy for breakfast, operational excellence for lunch, and everything else for dinner.'
The future of office catering
As workplace dynamics continue to evolve, businesses are rethinking catering to meet changing employee expectations.
Business reviews: a key part of customer retention strategy
Jason Bendell explains how suppliers can enhance their review process to drive growth, customer retention and strategic alignment.
The price of self-serving leadership
Anthony Walker explores the qualities required for successful organisational leadership.
DEI: change brings new challenge
What does the US corporate diversity, equity and inclusion rollback mean for the UK FM industry?
The future of FM in 2025
Matt Bailey explores key trends set to redefine workspace management and facilities operations in the coming year.
Embracing the age of robots and AI
Technology is already reshaping FM. Are we ready for what’s coming?
ESOS Phase 3 - and what it means for Phase 4
Lessons can be learned from Phase 3 of the Energy Savings Opportunity Scheme as organisations prepare for Phase 4.
Are traditional FM models ineffective?
There’s a growing view that established models for facilities management need reinvention.
Don’t let flexible working become a legal headache
In a changing world, more data and better communication between HR and FM are essential.
The value of food and quality perks
In today’s competitive landscape, businesses are starting to recognise that investing in their employees’ quality of life is a strategic move.
The meaning of a failed MoU
The cancellation of the IWFM’s Saudi tie-up hints at bigger issues.
Shopping for a new breed of security
The challenges faced by today’s shopping outlets require a new breed of security officer.
Good-bye ISIG; hello Strategic Leaders Forum
The past couple of decades have seen the steady evolution of the facilities management landscape. Some FM organisations have changed quite a lot, too.
Securing staff of the future
Just as the role of the security officer has changed over the years, so too have the demands and expectations of potential recruits.
Sustainability, wellbeing and innovation in FM
John Norris looks at the future of innovation in the facilities management sector.
How data powers sustainability in workspaces
If we don’t know what’s happening in our offices, we can’t make them more efficient or sustainable.
The FM market: navigating challenges and driving growth
The UK FM market, a powerhouse in Europe, is set to reach £42.8bn by 2027.
Connecting the dots
We live in a world where droves of information and data are at our fingertips, containing limitless potential insights.
Elevating the workplace experience
FM teams, and increasingly HR professionals, are at the forefront of creating productive, efficient and people-first workplaces.
A new lunchtime landscape
The workplace has evolved at a rapid rate over the past few years, undoubtedly supercharged by the pandemic.
How business reviews improve client relationships
FM buyers are investing in supplier relationships, and expectations are higher than ever.
Starting Fresh: supporting employers and changing lives
To mark the first anniversary of its launch, Sean Haley explains how commitment from organisations and colleagues is plugging skills gaps and keeping lives on track.
Maximise the impact of your data
Ever found yourself drowning in a sea of data, wondering if there's a way to make sense of it all?
Developing skills for life through an apprenticeship
I’m in a unique position. An apprentice at Integral, I also help run the learning & development programmes that Integral apprentices go through.
Energy: back to basics
The best defence against rising costs is getting the fundamentals right and adopting a risk management frame of mind.
Sewing up safety with the digital golden thread
The next deadline in the roll-out of the UK’s new building safety regulations is coming up fast.
Navigating the transition to renewable energy
The transition to renewable energy is fundamental to the UK’s net zero 2050 commitment, writes Richard Henderson.
Time for FM to become the sustainability vanguard
There is a real opportunity for FMs to drive the sustainability agenda and its implementation across the organisation.
How to innovate with minimal risk
John Norris looks at how an open approach with a clear evaluation process can keep the FM at the forefront of innovation.
Instilling equity in a male-dominated industry
Significant progress has been made to increase opportunities for women working across the fire industry in 2023.
Green talent: the key to meeting sustainability targets
The need for talent skilled in sustainable offerings is ever-growing as governments and businesses face up to change.
The empty office space challenge
Organisations are grappling with an unprecedented challenge – what to do with vast, often underutilised floorspace.
Data: reimagining facilities management
Ricky Majer, chief technology officer at SBFM, explores how FM organisations can unlock the power of data.
Proptech: the future of CRE management
Simon Russell explores current challenges and new opportunities as teams push for better solutions in the hybrid working age.
Unlocking efficiency, security and compliance in the workplace
For all the negatives attached to Covid-19, and there were many, one positive was the boost to workplace technology.
Mind the gap: gender equality in the workplace
The impact of the Covid pandemic has been profound, and one area of that impact is the global gender gap.
Challenging bias, fostering opportunity
On International Women’s Day, two views on women in the FM industry, from the team at ABM.
Corporate sustainability: engagement is vital
Corporate sustainability enables businesses to demonstrate that their operations facilitate economic and sustainable growth.
FM Standards: get involved
Legislation, regulation and contract compliance; KPIs, SLAs and QSHE; governance groups, industry bodies and those blasted consultants…
AI: Superman or Kryptonite?
Now that the dust of innovation has settled on the hype around ChatGPT, it may be a good time to unpack the full implications of this technology.
Total Experience: the key to the future of FM services
Experience matters. To employees, businesses and customers. But positive experiences don’t emerge because of a new-fangled tool or a buzzword-filled communication strategy.
Invisible humans at the shrine of big data
The focus of this year’s Workplace Futures conference is ‘technology in the workplace’. This raises some pressing questions, David Sharp writes.
Data, data everywhere
But data is not the same as information. For decision-makers, data can be meaningless, even misleading.
Net zero: positioning FM for success
The journey to net zero requires the right strategy to get there. Paul de Kock looks at what this means for businesses and their FM teams.
Can dynamic capacity planning offset high office costs this winter?
The world has been through a dramatic learning process, and everyone anticipated a new post-pandemic chapter. But that is still emerging, argues Raj Krishnamurthy.
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How to ensure IoT system security
Wireless IoT sensors are an affordable and easy-to-use solution for comprehensive data collection. Security, however, remains a worry.
MEES deadline – will you sink or swim?
The UK’s new Minimum Energy Efficiency Standard comes into play in just over six months. Property owners and occupiers need to be aware.
Apps: evolving an online community
Samsic UK recently launched its Samsic One app. Project lead John Conry Jnr explains the ethos behind it and what sets it apart.
Is this the end of the corporate reception area?
Workplace culture has emerged as a key factor as companies navigate their strategies and try to ensure that their employees are happy and productive in the office.
Is a net zero financial centre realistic?
A few months ago, the ex-chancellor promised to make Britain the ‘world’s first net zero-aligned financial centre’.
Why ‘society’ matters for good ESG practice
Many organisations assume that ESG is solely to do with reducing carbon emissions and, yes, this is a key element of good practice. But it is not the only one.
Following the ESG ‘rule of three’ for achieving outcomes
Environmental, social and governance issues are increasingly important across the commercial and public sectors. But there is still some misunderstanding in certain areas of compliance. Gordon Whyte makes the case for action.
Putting an end to modern slavery
Sodexo recently won the Social Impact & Diversity title at the 2022 Footprint awards for excellence in sustainability. Jayne Nightingale explains the actions and initiatives involved.
The security sector: operating with a social mission
For decades the security sector has been trapped in what many may dub a race to the bottom.
Four ways employers can boost their people’s health
The role of an employer in helping to keep their people healthy at work is a difficult one, and one that can’t be achieved with a didactic approach.
ISS puts gender balance firmly on the agenda
Gender balance is one of the five pillars that underpin the company’s new Diversity & Inclusion strategy.
Time for change: how we can avoid neglecting assets
For any company that has been around for a long time, change can be difficult to accept. After all, why change the core of a business which has stood the test of time?
FM: the next generation
Simon Ball reflects on 20 years in facilities management: what’s changed, what hasn’t and what needs to.
A better way to outsource
‘Collaboration’ is a term often bandied about in corporate boardrooms, rarely offering any true substance or tangible measurements.
The future of FM is changing
Some companies are already showing that agility and the ability to quickly adapt to a new business environment is the key to success.
Work and the workplace: what employers need to know
Employment solicitor Daniel Zona offers some advice on the rules covering hybrid and flexible working and how they might change.
Reestablishing the customer journey
For many, September marked a return to the office. And a shock to the system for many, too.
Plastic: the forgotten pandemic
Last year the Covid-19 pandemic was, quite rightfully, at the forefront of all our minds. But we need to think again about our policies and practices.
CRM: essential to successful customer experience
In a customer-centric world, simply offering a service isn’t enough. The focus now rests on offering an experience that research shows drives over two-thirds of customer loyalty.
Improving customer confidence in FM
Facilities management has never had a higher profile, as FM has become a much-needed weapon in the fight against the coronavirus.
Sink or swim: COP26 and FM
The Paris Agreement was heralded as a worldwide achievement. With the next conference due this autumn, countries have a chance to be leaders or followers. The same is true for companies: how will FM react?
The current state of FM and where we’re headed
I recall 2015 and 2016 very clearly. Those were years when we thought we knew what the future held for work, the workplace and facilities management in particular. We weren’t quite right.
FM: time for a new approach
Jeff Dewing argues the industry has a watershed moment to address its issues and shares his manifesto for change.
Transformation spells opportunity for security
The past year has been very challenging for the security industry. The pandemic has caused massive disruption, but we can be proud of how our industry has supported clients.
Redressing the balance of power
For centuries, landlords have had the upper hand in the UK commercial property market.
Building a sustainable future in FM
‘Build back better’ has become one of the defining slogans of the past year. It needs actioning.
The power of female leadership
With International Women’s Day upon us, it is important to take a moment to reflect on the female leadership and resilience that has seen us through the pandemic.
Survival to revival: supply chains in the 'new normal'
Steve McGregor shares his company’s journey through the challenges and opportunities faced by the built environment sector over the past year.
Keeping company culture alive
Company culture is often discussed, but with so many organisations dispersed why does it matter now more than ever and how do we maintain it during these challenging times?
How can FM prepare to lead change in 2021?
Of all the disciplines within the wider property arena, facilities management is that most accustomed to change. But are we ready for the coming year?
Planning the return to the workplace
Another national lockdown presents a real challenge for many. But if it can provide the time needed to ready the workplace for a strong and safe return, it will be well worth the effort.
Why we need to rethink technology in FM
The facilities management Industry is going through an important transition period. And technology needs to be a part of that.
A thank you to everyone in cleaning services
Today, Wednesday 21 October, is Thank Your Cleaner Day, marking a special day of recognition for cleaning teams up and down the country and across the globe. This has come at an appropriate time.
Security: on the frontline every day
Thursday the 17th is Thank Your Security Officer Day, a Corps Security initiative timed explicitly to coincide with the international week of recognition, Security Officer Appreciation Week.
The power of working together
Mitie CEO Phil Bentley's four decades of work have left him with a few critical lessons learned.
The importance of supply chains for the sustainable business
Global giants Google and WWF turned heads this June after announcing the details of their environmental data platform, a joint initiative which aims to tackle harmful emissions and waste across fashion industry supply chains.
The joy of giving
As we continue to emerge from lockdown and ease back into our ‘normal’ routines, we should take a moment to reflect on the past few months. I’m sure I’m not alone in feeling like everything since April has been a bit of a blur.
Facilities management has to change
But are large, traditional deals like Mitie's acquisition of Interserve FM the answer, Guy Hewett asks.
Unlocking the FM deal market: Mitie & Interserve
On the 25 June Mitie announced its intention to acquire Interserve’s facilities management division following the signing of a conditional share purchase agreement.
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