i-FM Interviews
Experience counts
Simon Iatrou looks at how one FM service provider is redefining what it means to be a customer.
FM: from east to west
Tenon FM is on the rise and Simon Iatrou recently caught up with Tim Hancock and Manjit Rajain, two of the key actors behind the company's success.
Designing for competitive edge
Simon Iatrou talks to Tim Oldman about how Leesman's client, The Boston Consulting Group, has turned its latest and decidedly non-corporate office into a tool for competitive advantage.
Transformers
Change is bold but it's not easy. Sometimes it needs a specific kind of leader. In our latest featured interview, Simon Iatrou talks to Bellrock CEO David Smith about his role and his plans for the company.
Redefining health & safety
Dave Parker tells Simon Iatrou why the workplace wellbeing trend is the change of image health & safety needs.
Foodie service
Simon Iatrou talks to John Hamill about the challenges catering providers face to stand out in a competitive market.
The reputation game
Peter Jones talks to Simon Iatrou about his goal to forge a new identity for G4S FM.
The deal maker
Satvir Bungar helps to seal some of the biggest M&A deals in the FM market. He shares his unique perspective on the future of the sector, and its transforming landscape, with Simon Iatrou.
A smarter way to work
Emmanuel Chautemps tells Simon Iatrou about how his organisation is fully embracing smart working and the wider implications this may have for the FM industry.
Creating the art of the possible
Paul Crilly tells Simon Iatrou why FM services such as cleaning could deliver so much more, if only organisations were prepared to take the necessary risks.
The intelligent client
Zurich Insurance is on a journey to reimagine the relationship its employees have with their workplace, while Sodexo is the service partner helping to make that a reality. Simon Iatrou speaks to both organisations about an ambitious change programme.
FM at starboard
Tim Hancock tells Simon Iatrou how he has managed to balance a lifelong passion for sailing with a successful career in facilities management.
Creating social value
Simon Iatrou finds out how one FM service provider's work with local communities may provide the blueprint for all future facilities management.
Technically Speaking
One year after ISS's acquisition of GSH, Simon Iatrou sits down with Gary Kidd and Kath Fontana to discuss the growth of its technical services business and how this is informing the organisation's evolving approach to service.
From Commodity to Strategy
The commoditisation of facilities management services can be reversed. But FM organisations like Mitie must first ask their customers far more thoughtful questions, says Martyn Freeman. He explains his philosophy to Simon Iatrou.
Trading Places
Does the BFG's demise demonstrate that FM will be just fine without a trade association? Simon Iatrou finds out from CEO Sarah Bentley where it all went wrong, and whether the sector's future may be shaped with no corporate membership representation.
Doing Things Differently
Are existing facilities management service models meeting the challenges set by a changing FM market landscape? Simon Iatrou speaks to Mike Cant, who believes he has a solution that just might contribute to the mix.
Better Recognise
The FM profession needs to find its voice. Simon Iatrou talks with Paul Bagust to see if RICS can help deliver the right platform.
Engineering Service Excellence
In an FM sector where service providers are finding it increasingly difficult to stand out from the crowd, Keith Chanter tells Simon Iatrou why focusing on staff engagement is giving his organisation the competitive edge.
The Guru
This year's BIFM Lifetime Achievement Award went to Martin Pickard. Simon Iatrou spoke to the FM Guru to find out what a lifetime in facilities management looks like.
Event Horizon
Each year, Alex Beaumont and his team provide food for some of the biggest events on the British social calendar. Simon Iatrou asks Sodexo Prestige's man what it takes to make sure spectators are always well fed.
Changing for the Better
Andy Fry moved across from Initial Facilities to Interserve when the latter bought the former last year. In this interview, he tells Simon Iatrou about the post-acquisition changes he's trying to make.
Filling a Gap in the Market
Chris Kenneally believes there is space to exploit in the facilities management market. He spoke to Simon Iatrou about Cordant Group's ambitious new plans for growth.
Service Management 3.0
What does it take to become a great service organisation? Richard Sykes talks to Simon Iatrou about ISS's journey, both locally and globally.
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