From Commodity to Strategy From Commodity to Strategy

The commoditisation of facilities management services can be reversed. But FM organisations like Mitie must first ask their customers far more thoughtful questions, says Martyn Freeman. He explains his philosophy to Simon Iatrou.

To continue reading this article

Enjoy unlimited access to i-FM and daily news headlines.

SIGNUP for a FREE Lite licence
or a Full licence with access to all the research and resources

If you already have a licence please login below

To request a password reset click here.