Editor's Viewpoint

FM: the 4th emergency service

The pandemic has brought out the best in many people but also the worst in some; and the same will also be true of organisations and business sectors, too.

Reasons to be cheerful

There are plenty of reasons not to be cheerful these days; if you are anything less than a determined optimist, you’ll have your own list. But even the most sceptical can see promise in some recent events.

The future isn't what it used to be

Welcome to a new decade, which I predict is going to be far better for the FM sector than the last one!

Are you well?

Wellness has quite quickly gone from being something one asks about almost automatically (and often with little interest in the answer) to a key concept in current management thinking.

How others see us

World-renowned business consultants McKinsey & Co tell us that facilities management is “ripe for disruption”. There’s some truth in that, for sure; but just how much truth depends on where you're standing.

Horses for courses

Choice is a wonderful thing. Maybe not so much in the 57-varieties American-inspired overload that quickly becomes baffling. But more in the sense of having a few clear options, one of which should lead to satisfaction.

A 20:20 vision of wellness for FM

FM has historically been about assisting organisations by delivering services that reduce bottom-line costs, helping to make them as profitable as they can be. But that business model has the seeds of problems within it.

Playing on a global FM stage

I've been reading the IWFM's ISIG white paper 'Contracts across Borders'. There are some great insights in it from some very knowledgeable people, but also an inescapable sense of déjà vu and a bit of disappointment.

Productivity: a growth industry

UK productivity rates are below par; we all know that.  But as one more ‘why & what to do about it’ survey lands on our newsdesk, we can’t help but wonder: why don’t all the proffered solutions get implemented, thus delivering huge gains for the nation?

The challenges of being in FM

I was recently asked for my views on the greatest challenges that face the facilities management sector over the next few years. How long have you got, I thought.

FM: the key to wellness in the workplace

The time is right for a new, more 'evolved' FM model - one that is broader and offers a more holistic understanding of both buildings and people. The benefits to the industry, and its clients, will be immense.

The meaning of Brexit

Has FM factored into business strategy sufficient consideration of the Brexit process, or is there a bit of a shock still to come?

Professionalising our sector

Is it too late for that? The answer depends on what we are prepared to do; but if past events demonstrate anything, the simple answer may be yes, it probably is.

Small is beautiful

The story of FM over the past 20 years has been grow, diversify, extend and grow more. But below the headline-catching stuff has been a trend favouring small businesses, ones that focus on a region or market area, or that just don’t feel driven to be big.

What next for FM?

If there is one thing that FM knows a lot about, it's change. Change has been the story of facilities management since its earliest days.

Seizing the high ground

The FM industry does a lot of things really well. What if we added one more to the list that could lift our perception, our value, our reputation?

Happy New Year?

A new year is traditionally a cause for celebration, marked by optimism, determination and positive thinking. How long all that lasts, of course, is another matter. And this year there's a question mark over whether any of it even gets started.

The productivity gap: what are we missing?

Last week Mace Macro launched a new report analysing our work environments and uncovering a series of problems, along with associated opportunities for improvement. That set me thinking.

Is technology FM's game-changer?

It's a common view in FM these days: we're on the brink of fundamental, widespread change in what we do and how we do it. The driver is clear: rapidly developing technology. But is this really the case?

Brands talk, and people listen

'Brand' is one of those ideas that can seem a bit too trendy for their own good. Of course this particular concept means something in the fast-paced and increasingly global commercial world; but what's it got to do with real life?

Technology is the future

It's become a feature of every market survey, every industry conference, every insight report into the discipline: technology is the future of FM. That is certainly true; and it always has been.

More questions than answers

Predicting change is a mug's game, especially these days when some of the old 'rules' seem particularly unreliable. But it does feel like the times might be ripe for some kind of tipping point in UK facilities management.

Planning for tomorrow

One of the big challenges for every FM service provider these days is sorting out its strategy for the future: how does it see its markets developing? how does it want to be perceived? what sort of clients does it want? what's the right service offer?

What's in a name?

Naming, and the related branding, forms part of the bedrock of marketing strategy. There’s a lot of science to both and a huge amount of material on good and bad experiences. But in the end, you make your decision, unveil your work and pray for the best.


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