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Workplace: the future is more human-centric

The workplace of the future will be versatile and hybrid, focusing on employee-centric solutions, according to a global survey.

Workplace: a post-Covid flight to quality

The next three to five years will see a strong focus on flexibility, demanded by both workers and corporates, relating to work activity, space and location.

HR: key trends shaping the future

A new report identifies the trends that will have an impact on organisations, work and workers.

RICS partners for new report on FM in Europe

Researched by the multi-national built environment group Drees & Sommer, the report looks at major service providers operating across borders.

RICS FM survey opens

RICS has launched its latest quarterly survey designed to gather information on current and emerging trends across FM.

HSE to lead Covid-19 research programme

The Health and Safety Executive study will focus on the transmission of the coronavirus in environments including workplaces, transport and other public settings.

Third of home-workers feel disconnected

Data from Leesman's ongoing home-working study of more than 145,000 workers has revealed that a significant number of employees feel disconnected from their colleagues and their organisation.

Workplace change: research backs research

An extensive report on the future of the office and office workers in the UK confirms that the seismic change in the way people work now is here to stay.

FM Brands Survey: the results

Brand is important in facilities management: 90% of FMs rank it as a key factor when buyers are procuring services.

Working from home works

Research with a sample size of more than 125,000 workers shows that the home is outperforming the office in some fundamental areas.

RICS survey: Covid-19 making itself felt

The latest RICS UK Facilities Management Survey shows the healthcare sector still seeing the strongest growth in demand for FM services.

Building services: industry remains optimistic

A new engineering services sector survey shows that two-thirds of businesses expect turnover to increase or remain the same in the third quarter of 2020.

Firms short on green skills

Seven in 10 engineering services businesses say they currently do not have enough competent employees to undertake low to no carbon work.

New research: FM looks surprisingly good

A new report on the UK facilities management market concludes that outsourcing will outperform the UK economy in 2020.

Is corporate branding important in FM?

The i-FM Facilities Management Brands Survey is back following a two-year pause. And with the challenges the market is facing now the timing couldn't be better.

RICS FM survey online now

RICS has launched its third quarterly survey designed to gather information on current and emerging trends across FM.

Mixed feelings about returning to the office

Many are already back and some don't know when or if they will be back, as employers look for the best way forward.

CEOs see change as here to stay

Almost nine in ten UK CEOs see a permanent shift towards more remote working coming out of the Covid-19 experience.

Different sort of virus hits data centre plans

Cyber attacks will always be a worry, but Covid-19 has pushed its way towards the top of the list of issues shaping decisions around sourcing and managing data centre space.

RICS survey sees change coming

Occupier demand for floorspace is down across the board, not surprisingly, but the future looks different too.

What future for face-to-face events?

Conferences, exhibitions and networking events have always been an important and popular feature of the FM scene. For many people, the Covid-19 pandemic has changed all that.

Autonomy makes the world go round

Pandemic lockdown or not, the key to good performance, and to success for every business, is employee happiness powered by autonomy.

University of Essex and Cloudfm take on Covid-19

The pair are joining forces to develop new disinfection services for the healthcare sector to meet the challenge posed by the virus.

EMEA outsourcing activity plummets in Q2

The first industry assessment of the impact that Covid-19 has had on the managed services outsourcing sector is chilling but not surprising.

Skills consultation launched

The building engineering industry has launched a sector-wide consultation aimed at ensuring the UK has the necessary skillbase for delivering a low carbon economy.

Mitie joins in Covid-19 testing pilot

The pilot, to evaluate the effectiveness of testing for people without symptoms of the virus who work in high-contact professions, is underway now.

Research into managing virus transmission funded

Design and engineering consultancy Arcadis has been awarded £50,000 to help in developing advice on the return to work.

Preference for home-working grows

New research commissioned by IWFM has found that the number of employees who do not want to return to the office has nearly doubled since the start of the lockdown.

Post-lockdown expectations: divided opinion looms?

One unexpected side-effect of pandemic lockdown has been a steadily growing file of surveys carried out to uncover experiences and views. A number of these point towards a significant divide about the future of work.

Security industry set for post-pandemic growth

Despite an uneven performance stretching into next year, the global security market looks set for good growth according to new research.

The future of global office demand

A new report argues that increased working from home doesn't equate to reduced demand for office space. The situation is more complex than that.

9 to 5 is so in the past

That's the conclusion of a survey of building occupiers carried out by CoreNet Global, the corporate real estate professionals group.

The downside of working remotely

Trust, social cohesion and information sharing are the areas most potentially vulnerable to damage when people work virtually.

How often do you review your cleaning KPIs?

More than a quarter of FMs in the EMEA region admit that their organisation has not reviewed metrics and KPIs for commercial cleaning in the last five years.

CBRE tests occupier sentiment

Occupiers across EMEA are planning to increase investment in technology, driven in large part by a post-lockdown focus on the employee experience.

Property: corporates looking for more flexibility

Demand by corporate owners to release capital from their real estate assets is increasing, spurred along by the Covid-19 pandemic.

Some optimism in a tough marketplace

With new business opportunities in short supply, turnover generally on a downward slide and the prospect of redundancies looming, UK FM companies have a lot to worry about. But some see positives on the horizon.

The future of the workplace: a mix of locations

The results of a global survey on working from home during the pandemic point toward a shift from office-based to a "total workplace ecosystem", balancing office, home and other locations.

Businesses look to 'hold on' through coronavirus storm

A new building engineering services sector survey shows that almost three-quarters of businesses expect their turnover to fall in the second quarter of 2020, compared to the first quarter.

Home-working: a success for most in financial services

Almost three-quarters of employees (70%) working in financial services rate their working from home experience as positive, according to a new survey from Deloitte.

Many FMs fear they are years behind innovative competitors

Recent market research found 90% of FMs surveyed citing innovation as a top business priority, with 70% of those on the supply-side saying they are facing increasing pressure from clients on this. 

UK workers have mixed views on where they want to work

Rumours of the demise of the office are much exaggerated is the predictable conclusion emerging from research commissioned by the British Council for Offices.

Lockdown working: what are we learning?

Last week we launched a quick poll of the FM community, asking if people were looking forward to returning to their usual places of work. There's a lot of ambivalence out there, and the reasons for that hold some lessons for us all.

RICS market survey launches

RICS is currently gathering insights into how the facilities management sector is reacting to the challenges of the Covid-19 pandemic.

FMs looking for more to drive innovation

The majority of FM leaders across the EMEA region believe that technology suppliers should offer performance-based contracts in order to improve the success rate of innovation projects.

IWFM: people worry about coming back

As lockdown measures begin to ease, many UK office workers are concerned about going back to the office. But working from home isn't perfect either.

Property sector hit hard by pandemic

A snap poll by industry journal Property Week has found that over half of the companies covered have furloughed staff.

Employers call for changes to furlough scheme

A new CIPD survey of 1,000 employers highlights a need for furloughed workers to be able to work reduced hours.

Lockdown leading to lasting business change

The coronavirus lockdown is causing lasting changes to the way UK companies operate, new figures from the Institute of Directors suggest.

EMEA outsourcing up 4% in Q1

Ahh, the good old days. New research has found that the annual value of outsourcing deals in the Europe, Middle East and Africa region rose almost 4% in the first quarter of 2020.

Client expectations drive corporate sector FM

Facilities management outsourcing in the corporate sector accounted for 61% of overall UK FM market value in 2019, up from 58% in 2015.

CIPD: employers must step up mental health support

Employers need to act now to help prevent their employees from being at serious risk of mental ill health during and after the covid-19 pandemic.

Cleaning sector counts as top-ten UK industry

New research by the British Cleaning Council has revealed that there are approximately 1.63m workers in the industry, making up around 5% of the UK workforce.

Coronavirus: building engineers fear impact

Over nine in 10 building engineering services businesses say they are concerned or very concerned about the impact of coronavirus on their business over the next six months.

Sustainable buildings pay: new research

Sustainable office buildings can deliver financial benefits to investors through a combination of higher rents and stronger leasing velocity.

Coronavirus: UK not prepared for homeworking

Figures released by the workplace analysis firm Leesman suggest that the UK is one of the least prepared countries to weather a mass homeworking strategy.

Suppliers struggling with payment

The latest quarterly sector-wide Building Engineering Business Survey shows that payment conditions in the industry remain poor, with the majority of public sector work being paid for after more than 30 days.

The health & safety traps in outsourcing

A new study by Cranfield University investigates the workplace safety and health challenges that arise specifically from outsourcing.

Should you be worried about a post-Brexit UK?

Almost half of British boards expect Brexit to damage their businesses, according to a Financial Times-backed survey of the FTSE 350 companies.

Companies worry that strategies may be wrong

Uncertainty is continuing to plague senior executives, with many increasingly concerned that the assumptions underlying their corporate strategy may prove to be wrong.

2019: a good year for outsourcing

The value of outsourcing contracts of all types rose 10% in the EMEA region in 2019 as businesses sought to counter economic uncertainty by reducing costs and investing in new solutions.

Electric vehicles: an uphill fight

With the UK government backing a shift to zero-emission vehicles, a new survey has found mixed views on the switch to electric amongst UK office workers.

Councils unsure of their carbon footprints

Almost half of local authorities in England do not know their own carbon footprint, according to a freedom of information request from engineering services trade body ECA.

Interserve offers insights into workplace effectiveness

A new report explores the 'workplace effectiveness index', a methodology tested at the company's own award-winning HQ in Birmingham.

FM business confidence survey opens

The annual FM Business Confidence Index survey, backed by Barclays and IFMA UK, will test frontline market views within this key UK industry.

Retailers missing out on energy cost savings

More than half of UK retail industry leaders are concerned about changes to energy costs but over a third have not incorporated energy management or efficiency technologies into their operations.

CBRE names top trends in FM

The latest edition of the firm's annual report highlights how changes in occupier needs are impacting FM strategies.

FMs missing out on digital benefits

New research from Mitie has shown that almost half of facilities managers are missing out on the potential of digital transformation by not adopting new technology.

Flexible workspaces: good for local economies

New research from workspace provider Regus calculates the value that flexible office space and coworking locations would likely bring to local areas as operators look beyond major city locations.

Women in FM: slow progress at the top

New research from i-FM indicates that half of FM businesses in the UK have no female representation at board level.

UK contract catering headed for £12bn

Given a "supportive trading environment", total turnover in the sector could top £12bn by 2022.

Companies still finding their way on proptech

Real estate businesses are continuing to make slow and steady progress in upping their digital game, but enterprise-wide digital strategies remain far from commonplace.

Corporates still see value in coworking

Big commercial organisations are using flexible workspace solutions and seeing the benefits; but they are also seeing some of the limitations. 

Mixed messages on coworking

Research from design firm Gensler on the rise of flexible workspace in the UK corporate sector has found that 40% of flexible space users would rather work from a conventional office.

Employee benefits strategies to prioritise wellbeing

More than three-quarters of UK employers plan to incorporate wellbeing into their benefits strategies, according to new research from market experts Willis Towers Watson.

University estates: the challenges ahead

The annual Estates Management Report from the university community's professional body identifies a series of issues that might be keeping some estates directors awake at night.

Caution hits EMEA outsourcing

The annual value of Europe's managed services contracts dropped by more than €900m in the third quarter amid worries over Brexit, recession, trade and tariffs.

One in five new workplaces fails to meet needs

A new report from workplace experience research group Leesman concludes that a fifth of workplace change projects are not meeting employee needs. 

Workplace strategy: choice and variety work best

Private offices, open plan, hotdesking: getting the work environment 'right' is as contentious as ever. Into the fray steps Savills with its new What Workers Want survey.

Think-tank puts the case for outsourcing

Labour's policy of bringing public services back into government hands would be a mistake says a new report. But, on the other hand, politicians consistently overstate how much money is saved by outsourcing services. 

Leesman hits 600,000 milestone

The Leesman Index, the workplace experience benchmark, has reached a new peak, with more than 600,000 responses contributed to what is now the largest independent research project of its kind.

People want to work for companies with good reputations

Over three-quarters of people are looking for a good reputation when it comes to assessing businesses, according to a new UK-wide survey.

Engineers hopeful despite Brexit impacts on wider sector

The latest Building Engineering Business Survey shows that growth remained steady in the second quarter of 2019 in the face of rising costs and persistent payment issues.

Outsourcing: "uncertainty becomes the new normal"

Outsourcing markets across EMEA appear to be bouncing back, despite continued uncertainty around Brexit and, more widely, national economic stability.

Business ready to lead fight against climate change

With the government committing to net zero carbon emissions by 2050, a new survey has found the vast majority of UK companies already committed to tackling the issues.

Leesman teams up for wellbeing benchmark

The workplace assessment specialist is teaming up with WELL Building Standard founder Delos to investigate how real estate strategy can better support wellbeing at work.

Flex space changing everything

There's a revolution going on in the commercial property world, with more variation in occupation solution offers piling up over the past three years than in the previous 30. So says property services firm JLL in its latest market report.

Outsourcing is a big business, but a good one?

UK local authorities awarded outsourcing contracts worth £20bn over the three-year period 2016 to 2018. The biggest spend area was FM.

Measuring supply chain risk

More than eight in ten organisations globally have experienced a third-party incident in the past three years, according to new research by Deloitte. The figure rises to 90% of all UK-based survey respondents.

Engineering services recovering from tough 2018

The latest sector-wide Building Engineering Business Survey finds the sector showing signs of recovery after a challenging year.

Carillion collapse: construction industry blames auditors

A new survey conducted by public sector procurement specialist Scape Group finds that over 90% of suppliers think the relationship between Carillion and KPMG enabled the company's true financial position to be concealed.

Investors not feeling the heat on climate emergency

Is the message getting through? Perhaps not, as a RICS survey finds nearly half of real estate professionals saying that climate risks are not important or even irrelevant for property investors.

Brexit dragging FM market confidence down

Political and economic uncertainty are taking a toll on business confidence in the UK. That is certainly true in the FM sector, where the latest FM Business Confidence Index survey finds confidence levels down notably compared to this time last year.

UK lags behind EMEA outsourcing growth

Despite uncertainty over Brexit, the sourcing market in Europe, the Middle East and Africa set a record in the first-quarter of the year, with €3.9bn of combined market value for all major outsourcing streams.

Construction Products Association looking for FM's help

The CPA is calling for advisors, specifiers and users to take part in a survey that forms a critical part of the construction industry's reform post-Grenfell.

People override cost in CRE strategy

Around two-thirds of occupiers rank employee engagement and talent attraction and development as being two of the three most important drivers of corporate real estate strategy, even ahead of cost reduction.

Europe set for growth in connected HVAC market

Europe is seeing rapid growth in the market for smart connected HVAC systems that enable performance to be monitored and analysed.

The FM market: optimistic? pessimistic? not sure?

The 2019 FM Business Confidence Index, supported by Barclays and IFMA UK, is up and running, with this unique survey building a picture of frontline experiences and views. And there's a special reward on offer this week.

BCC offers insights into £50bn services sector

The British Cleaning Council has published the most comprehensive research into the UK's cleaning industry it has ever undertaken, extending data collection into waste management, landscaping and FM.

Outsourcing: why the gap between aspiration and delivery?

Our latest FM market audit research shows provider service performance rated below client expectation on every point but one in a list of 19 contract objectives.

RICS members confident despite market uncertainties

The 20th RICS and Macdonald & Company Rewards and Attitudes Survey has found that professionals in the industry are mostly positive about the outlook for 2019, despite concerns around Brexit.

UK poised for proptech lead

The UK is well placed to capture the lead as a global hub for real estate technology and innovation, according to new research.

Energy management: who's in charge here?

Nine out of 10 energy managers in office workplaces believe that other employees know who they are; but less than half of those employees actually do know. And even fewer have a good idea about corporate energy saving policies.

Noise in the workplace: damaging wellbeing and productivity

In a survey of 1,000 UK office workers, 65% said noise impacts on their ability to complete work in an accurate and timely manner. Nearly half said that noise had a negative impact on their wellbeing, with over 40% reporting it caused them stress.

M&A still a key feature of the market

2018 was another strong year for M&A activity in facilities management, according to business advisors BDO, and there is reason to expect the same from 2019, though with even more selectivity in the deals done.

FM market growth slips, debt rises

A new research report concludes that the FM market has slipped to the lowest level of growth for eight years as business uncertainty exerts pressure on client budgets and erodes average contract prices.

FM business confidence research launches

The annual Business Confidence Index survey, backed by Barclays and IFMA UK, will test frontline market views within this £110bn industry.

Corporates to drive flexible workspace industry

Corporate occupiers are set to become the driving force within the flexible workspace industry as the way they view their office portfolios continues to change.

"Perfect storm" for engineering services firms

The latest industry survey shows a slowdown in growth, along with increased material and labour costs.

Contract cleaning set for £95m boost in 2019

That optimistic conclusion comes from new market research, despite Brexit uncertainties putting continued pressure on companies and dampening volume growth.

AI is coming faster than you think

If you regard discussions around change in the workplace, especially when it comes to 'the rise of the machines', as largely over-excited hype, it may be time to think again.

UK outsourcing falls as EMEA grows

The sourcing market in Europe, the Middle East and Africa grew in the final quarter of 2018 despite unsettling macro-economic and political events across the region.

Bin it, but be careful when you do

New research indicates that waste collection systems used throughout the UK could be causing significant long-term musculoskeletal issues for workers.

Understanding the scale of government contracting

Government spends £284bn a year on buying goods and services from external suppliers. That's around a third of all public expenditure.

Most office workers check sign-in book as they sign in

New research by Proxyclick, the visitor management company, reveals that many organisations are inadvertently breaking GDPR rules by allowing visitors to see who's been in a building before them.

FM market set for £2bn boost

A new report on the UK facilities management market suggests that outsourcing will grow by £2bn in 2019, with the market forecast to rise by more than £10bn by 2022.

C02 in offices "silently damaging productivity"

The results from the first ever practical study into UK indoor office environments reveal that worker performance declines when CO2 levels are high and temperatures are too warm or too cold.

What's driving this industry?

The i-FM Audit is back. Our focused research surveys, run every couple of years for the past decade, provide a check-up on market drivers, decision factors and likely trends for the future. Join us in this unique project!

2018 FM Brands Survey: the results

Hundreds of responses from in-house FMs and service providers add up to unique insights into how service companies are perceived in the marketplace, who's got notable strengths and where some might need to do more work.

Building engineers optimistic despite persistent issues

The latest research from the industry trade associations shows steady growth in Q3 2018, despite ongoing payment and retention problems across the sector.

Poor quality offices costing £4bn a year

New research reveals that 1 in 5 UK workers has around two unproductive hours every week caused by poor or inadequate work environments, leading to a huge cost to the economy.

Contract catering: all about nutrition, healthy eating, sustainability

Those are the major driving forces in an increasingly diverse food service management sector, according to the latest industry report.

The key to the productivity puzzle: leadership

Quality of leadership is the single most important factor to impact the level of productivity in an organisation according to a new international research study.

ENGIE named top sustainable FM company

The results of the sixth Sustainable Facilities Management Index were announced yesterday, with ENGIE emerging as the first company to win this accolade twice.

Spoiled for choice

UK facilities management is a big, diverse and competitive industry with numerous choices for business partners and a vast range of opinions on who the market leaders are, as our FM Brands Survey is confirming once again.

Understanding the flexible office space phenomenon

Europe's flexible office space sector has more than doubled in size since 2014 and is set to grow by up to 30% per year over the next five years. What's driving this?

Shutting down outsourcing could cost LAs billions

Moving all services in-house would cost local authorities at least £30bn potentially outstripping any hoped-for savings, according to a new report from think-tank Localis.

UK outsourcing market sinks while EMEA grows

The market for all major outsourced services in Europe, the Middle East and Africa grew significantly in the third quarter of 2018 with the exception of the UK where demand was held back as Brexit approached.

Security services moving towards cloud adoption

The results of a pan-European survey point to an increased appetite to shift physical security systems to the cloud to access big data insights and meet business objectives more readily.

The i-FM brands survey is back

The annual i-FM Facilities Management Brands Survey is now open. Please take part: it's easy, anonymous, and one lucky participant will win £350 in shopping vouchers.

Sodexo reports on trends set to disrupt the education sector

The latest annual report from the group explores the key trends shaping the student journey and the campus experience, and how universities can and should be responding.

Live and let work

Business mogul Warren Buffett once said: "Someone is sitting in the shade today because someone planted a tree a long time ago." Lessons can take time to learn and we don’t always get things right, but our efforts can have a massive impact on the future.

Local authorities: going off outsourcing?

Local government's appetite for outsourcing to the private sector is declining, according to research from the independent think-tank New Local Government Network.

Service charges: reviewing the reporting landscape

The latest edition of the Service Charge Operating Report for Offices has just been published, the eighth in the series that provides the UK's only annual benchmarking information about service charge costs.

Employee experience 'super-drivers' revealed

New research from workplace analyst Leesman reveals a series of mission-critical drivers that organisations need to deliver if they are to foster outstanding workplace experience.

FM salary levels are well above UK average

A new report from recruitment specialists Deverell Smith has found that facilities managers are some of the UK's highest earners, with an average income for mid-tier FM professionals 63% higher than the national average.

PropTech: why is clear, but not how

More than nine out of ten real estate industry decision-makers agree that their organisations need to engage with property technology but far fewer believe the organisation's vision or strategy is up to scratch.

Integrated FM on the rise in Asia-Pacific

A booming construction market and the drive in the private and public sectors to build world-class infrastructure is putting new momentum into the integrated facilities management market in the developing economies of the region.

Smart building technologies on the rise

Market research has uncovered a surge in projects incorporating building energy management systems technology, closing the gap with long-running energy efficiency technology favourite LED lighting.

Carillion knocks reputation of UK business

The latest CBI-backed survey of public opinion of the business world has revealed a 9% fall in those thinking its reputation is good, following several high-profile business failures, including Carillion.

Engineers see rising market

Over three in four building services engineering companies say turnover increased or remained steady in Q2 2018, despite rising material and labour costs.

ISS boasts strong customer satisfaction

For the third consecutive year ISS has improved its top-line customer satisfaction rating, hitting a Net Promoter Score of +58.9.

CBRE names top trends in FM

Increasingly people want to choose where and when they work and they look to the workplace, wherever that may be, to deliver much more in terms of services and amenities. This is reshaping FM, says the property services group.

Coworking heading for empty retail space

Property advisor JLL predicts that coworking ventures could become a significant occupier on many high streets.

Government outsourcing bounces back

Public sector outsourcing spend increased sharply in the first six months of 2018 despite a backdrop of Brexit uncertainty.

All change as coworking sweeps into the property world

Not long ago it seemed like just a variation on flexible workspace, but all that has changed. The speed with which coworking has become both a corporate accommodation strategy and a major influencer in property markets around the globe is stunning.

Interserve report tackles need to optimise the workplace

Businesses need to radically re-envisage their workplaces to optimise team productivity and maximise the value of their physical working environments, the group says.

Some good news, some bad: a look at technology & jobs

The latest report on this comes from business advisors PwC. Their research indicates that artificial intelligence and related technologies could create as many jobs as they displace in the UK over the next 20 years.

What's the cost of operating a building?

The answer is not exactly in the 'piece of string' category, but new figures from RICS are a reminder that costs can vary substantially.

Outsourcing market rebounds in EMEA

Outsourcing across the major services areas of IT and business processes in EMEA bounced back in the second quarter of 2018, following a months-long slowdown. But first-half performance in the UK was nevertheless down on last year.

CBRE predicts "profound and far-reaching" change in CRE portfolios

Looking just over 20 years ahead, the real estate advisory group says the major focus for corporates will be flexibility, resting on fast decision-making in turn fed by new technologies.

Apprenticeships under-appreciated by the young and their parents

Research commissioned by facilities services provider ABM has found that a worrying number of parents, and even more young people, don't know what an apprenticeship is.

Middle East FM: confidence with a bit of caution

"Continued confidence, but the start of a shift away from growth at any price, and perhaps a period of consolidation." So says Neil Everitt, BIFM senior international business development manager, of the GCC market outlook.

Landlords see opportunity in flexible work space

Nine out of ten UK landlords believe that flexible office space is on the brink of becoming mainstream, according to a new study from property advisors CBRE.

Ten-year study highlights shifting workplace trends

A new global report looks at the drivers and perceived benefits of alternative workplace programmes, uncovering the leadership and workplace strategy implications for organisations.

Building services: market slows

Almost one in three engineering services firms say turnover decreased during the first quarter of 2018, according to new findings from the quarterly sector-wide Building Engineering Business Survey.

Rubbish deals: activity in waste sector reaches a record high

New research from business and financial adviser Grant Thornton has found that 2017 was a record year for M&A activity in the waste sector, with the highest number of deals recorded since 2010.

Can facilities managers take advantage of big data?

From supplier performance and energy consumption to heating patterns and building utilisation, a vast amount of data is at FMs' fingertips. Yet only a small amount of this information is ever used to provide businesses with valuable insight.

"Optimal office" productivity gains could unlock billions

Tackling the workplace productivity challenge has itself turned into a small industry. The latest analysis of the opportunity waiting to be released puts a prospective value of almost £40bn on office optimisation.

London law firms leading the way on workplace change

Things move fast in the legal world, at least when it comes to how people work. A new report from CBRE finds a rapid take-up of agile working practices and artificial intelligence technologies.

Sodexo publishes latest workplace trends report

The group's 2018 report highlights the most critical factors affecting the future of work and demonstrates how an improved workplace experience is key to both increasing companies' performance and enhancing employee engagement.

Outsourcing: EMEA slumps as GDPR approaches

The EMEA outsourcing market was hit hard in the first quarter of 2018 as businesses focused attention on preparations for the General Data Protection Regulation which takes effect May 25.

Outsourcing: demand for the traditional approach holds steady

For market trackers, traditional outsourcing has become a quiet, even boring, place. Digital transformation is where all the big action is these days.

North American FM market set for strong growth

New research indicates a likely annual growth rate of 13.5% through to 2024 as businesses pursue the benefits of outsourcing services and service management.

Flexible workspaces and smart technology to drive corporate real estate growth

A new report from property advisors JLL identifies 10 trends that are shaping corporate occupiers' decision-making in 2018.

Gulf FM market to top £50bn by 2023

New research forecasts continued growth in the value of the facilities management market across six countries in the Middle East.

Occupier expectations shifting as consumerisation takes hold

Nearly two-thirds of companies plan to increase their investment in real estate technology over the next three years, most of them in the next year, according to the 2018 EMEA Occupier Survey from CBRE.

Business Confidence Monitor highlights optimism and challenges

The results of the fourth annual FM Business Confidence Monitor show that a majority of FM professionals are optimistic about the state of the market. But the size of that majority has been on the slide since 2015, as concerns and uncertainty creep in.

Confidence high in the building services sector

Eight in 10 engineering services firms say turnover increased or remained steady during the final quarter of 2017, according to new findings from the sector-wide Building Engineering Business Survey.

Sodexo proves benefits of gender balanced management teams

Global research at the services group has found teams managed by a balanced mix of men and women are more successful across a range of measurements including employee engagement and health and safety.

FM and disruption: is change coming?

Disruption is a fashionable concept, of course, and as with all such terms its meaning has been diluted with use. But the concept remains timely: so, could we soon see fundamental change in facilities management?

2017 was a good year for outsourcing

Despite problems at a few big-name service providers, the private sector market for outsourcing of all types hit a three-year high in 2017 as businesses signed contracts worth £4.93bn.

Health and education FM markets slipped in 2017

The market for outsourced integrated services and TFM deals in the UK health and education sectors was down by about 2% last year in the face of uncertainties and cuts.

Financial sector workplaces changing fast

Under growing pressure to compete, especially to recruit and retain good people, financial businesses are beginning to look more like tech businesses.

BIFM survey highlights value of training and qualifications

The results of the Institute's Pay and Prospects Survey show that BIFM membership and qualifications have an impact on facilities managers' career development.

Facilities services in Nigeria: could do better

Interim results from an ongoing research project looking at facilities services in Nigeria indicate productivity is considerably below the best international performance levels.

Productivity: change needs a plan and follow-through

A new report from Lancaster University's Work Foundation highlights what it calls "the complex and often strained relationship" between productivity, technology and work.

FMs urged to get involved in 2018 FM Business Confidence Monitor

Leaders from the FM sector are being urged to share their views on the state of the sector following the launch of the British Institute of Facilities Management's fourth annual UK FM Business Confidence Monitor survey.

Stagnating profitability facing FM providers in 2018

Facilities management companies are facing stagnating profitability going into the new year amid increased competition from SMEs, rising cost inflation from the National Living Wage and Brexit.

The rise and rise of the flexible office

The supply, and demand, for serviced and co-working work spaces both continue to grow strongly, with London leading the way.

Incentive to do better

Incentive FM has a fair claim to being one of the best performers in the mid-market zone of UK facilities management. Not bad for a small team that left the shelter of OCS, driven by the ambition to do things in their own way.

Cleaning market faces uncertain future

Following three years of growth in line with the UK economy, the contract cleaning market looks set to see the pace falter as a result of uncertainty caused by factors including Brexit.

Market futures: integrated FM and service diversification on the rise

Integrated facilities management continues to represent the fastest growing market segment across the European FM industry.

BIFM highlights the role of sustainability in FM

The results of the 11the annual BIFM Sustainability Survey shine a light on how the profession is adapting to and tackling the increasing demand for sustainable business.

University sustainability league table published

The 10th annual People & Planet rankings show how higher education has responded to the sustainability challenge, says the student-led group behind the survey.

i-FM market insight report published

Trends & Opportunities, i-FM's annual market insight report, tracks major events in the marketplace over the past year, their impact on the industry and how they, and events in the wider environment, are shaping facilities management for the future.

Energy resilience: the cost of ignoring risk

UK businesses without an energy resilience strategy are risking 17% of their revenue, equating on average to £2.8m each year in damages and lost opportunities.

Brands: making your asset work for you

The FM industry is in the midst of what one might call an interesting period. Some of the biggest players are struggling with financial problems, some of the more modest are growing well, and all are keeping an eye on the economic and political future.

EMEA outsourcing market feels the pressures

The value of traditional outsourcing deals signed in the EMEA region slipped in the third quarter of the year, even as alternative as-a-service sourcing contracts reached an all-time high.

Energy efficiency climbing up the corporate agenda

New research carried out across 12 countries around the world shows that 70% of organisations are paying more attention to energy efficiency than a year ago and 58% are expecting to increase investments next year.

IFMA offers FM benchmarking report

The International Facility Management Association's FM Research and Benchmarking Institute has published benchmarks for FM professionals covering janitorial, maintenance and utility costs and sustainable practices.

Apprenticeship levy missing its target

Research from the British Chambers of Commerce indicates that many UK businesses are still puzzled by the government's key apprenticeship programme six months after its introduction.

Innovation boosts FM market in 2017

A new report on the UK facilities management market has found a softening of growth in outsourcing demand as Brexit jitters continue, though forecasts remain above GDP and CPI indicators for 2018 as innovation drives value growth.

Roof safety: tell us how you handle it

Safety is a critical aspect of all facilities management policy and practice, of course, but nowhere more so than on a building's roof. Heights, edges, tripping hazards: it's a dangerous place up there. So what's the best solution?

FM brands survey closes Friday

The annual i-FM facilities management brands survey closes at the end of the week. Don't miss the opportunity: share your views and be in with a chance to win £350 in vouchers for a store of your choice.

Leesman singles out key workplace issues

Leesman, which holds the world's largest independent database on workplace effectiveness, has published a new report highlighting where things are going wrong for most people and what companies can do about that.

University students focused on healthy eating: report

Sixty percent of UK students expect vegan or vegetarian food to be available at their university catering or retail outlets, and 49% expect ‘free-from’ foods.

Broadly positive outlook for FM in the Middle East

The third annual Business Confidence Monitor Middle East, conducted by BIFM in partnership with i-FM and FM EXPO, has revealed a consistently positive outlook and steady growth within the FM industry, with some key challenges ahead.

Built environment careers advice: must do better

Research commissioned by construction and services group Kier has found that insufficient career advice for young people is putting the sector at risk. Business and government both need to do more to change out-of-date information and attitudes.

Sizing up the FM market

UK facilities management is a big and dynamic marketplace, and one that is pretty tough to pin down. Preliminary results from our ongoing FM Brands survey reinforce that point: have you shared your views yet?

Keeping up with FM's soft side

It's become a big topic in the workplace community in recent months. The 'softer' issues, such as wellness, wellbeing, morale, productivity, feelings and experiences, have found their place on the agenda.

2017 FM brands survey launches

The annual i-FM facilities management brands survey is now open. Please take part: one lucky participant will win £350 in vouchers for a store of their choice.

Most FMs believe BIM is good for facilities management

More than 80% of FM professionals believe that building information modelling has the potential to deliver significant benefits.

Benchmarking salaries in FM

Kentish and Co, the coaching and people advisory firm, has launched its first salary benchmarking survey. And they're thinking big: the survey is global.

Saudi Arabia FM market set for strong growth

New research projects a 13% growth rate over the next five years, adding to this market's position as the largest in the region.

UAE FM market to top $19bn by 2022

The value of the FM market across the UAE is set to grow steadily over the next five years, driven by a growing focus on green buildings, rapid infrastructure development and planned mega-events such as World Expo 2020.

More proof: how people experience the workplace is critical

Human factors-oriented workplace research suddenly seems to be very much in vogue: many would say about time, too. The latest comes from design and engineering consultancy Atkins.

Business centres: serious alternative to traditional offices

Research published by the Business Centre Association in collaboration with CBRE shows that the business centre sector across the UK continued to thrive in 2015 and 2016 despite fears about the impact of Brexit and its effect on the economy.

EMEA outsourcing shows double-digit growth

The outsourcing sector appears to be either unaffected by current economic and political uncertainties or perhaps it is driven by them.

Wellbeing: a new real estate fundamental

Offices that respect and support users' wellbeing offer occupiers, developers and landlords greater value. People count, according to a new report from real estate advisors Cushman & Wakefield.

BIFM annual sustainability survey opens

The 11th annual Sustainability Survey conducted by the British Institute of Facilities Management is now open.

Productivity: learning from the consumer world

Companies should aim to create a sense of 'brand loyalty' among their employees in the same way that consumer businesses do with their customers, according to a new study by Interserve.

BRE to test benefits of biophilic design

The building research group has launched The Biophilic Office project, a unique office refurbishment that aims to provide quantified evidence for the benefits of biophilic design on occupant health, wellbeing and productivity.

Battling the summer drain on motivation and productivity

Keeping employees engaged and motivated during the summer months can be a challenge. New research indicates that targeted action on the workplace and workplace culture could help.

Can real estate enable business transformation?

Property advisors JLL argue the answer is yes, as they back that up with a new report and an accompanying online tool focused on "how workplace experience can help businesses thrive in the new world of work".

HR expects Brexit to escalate competition for talent

New research has found that nearly three-quarters of HR professionals expect the competition for well-qualified talent to increase as a result of Brexit.

Women in FM: rising to the top?

We recently asked the companies in the i-FM Top 50 to tell us about the gender mix in their boardrooms. Though this is an open and welcoming industry, our research shows that women continue to be under-represented at director level.

Corporate real estate strives for 'future-proofing'

A new study from property advisors CBRE finds that corporate real estate teams are bolstering portfolio agility and enhancing user experiences with the goal of future-proofing their properties against changes in the economy, technology and labour markets.

Work futures: personality type to trump organisational culture

That's the conclusion from corporate office FM specialist Anabas, which has published the first in a series of white papers on agile working.

CSR policies increasingly key in procurement

Almost half of buyers now ask about suppliers' engagement with corporate social responsibility in their procurement documentation, according to new survey findings from the Electrical Contractors' Association and the Considerate Constructors Scheme.

Pace of change in UK FM fastest ever

Technology innovation, new business models, emerging value propositions and creative new service offerings are transforming facilities management in the United Kingdom, according to a new market report.

UK business grapples with a high-tech future

Nearly half of firms believe the current wave of Artificial Intelligence will be transformational and widespread, fundamentally transforming the industry and markets they work in.

Cost cutting pushing down UK waste market

The value of the UK waste management contracting market decreased in 2016 due in part to the impact of central government cuts hitting local authority environmental services budgets.

Waste sector M&A reaches five year high

New research from business and financial adviser Grant Thornton has found that 2016 was a strong year for deal activity in the waste sector, with the highest level recorded since 2011.

BIFM launches Middle East FM Business Confidence Monitor

Research is now underway for the third annual Facilities Management Business Confidence Monitor for the Middle East. All those working in FM and the wider industry are invited to join in the survey.

Steady demand drives growth in FM consultancy

The global facilities management consultancy services market was valued at almost $14bn in 2016 and is expected to surpass $17bn by 2021, according to a new report.

Building services: business is good

The latest survey of the building engineering services industry finds almost eight in 10 firms reporting that turnover increased, or at least remained the same, during the first quarter of the year.

Good times for the UK outsourcing industry

The latest ISG Index for the EMEA region, which tracks all significant outsourcing contract activity, confirms a record first quarter for the UK, reversing a period of weaker performance.

Occupiers focus on making space work better

Corporate real estate priorities are increasingly focused on efficiency gains and enhancing workplace strategies in a quest to make space work 'smarter'. Greater use of technology is seen as key enabler of these objectives. 

Big FM providers eye growth in SE Asia

Global service providers are increasingly looking for opportunities to collaborate with regional players as the demand for FM services in Southeast Asia is on a strong growth trend.

Up to a third of UK jobs could face automation

'The robots are coming' has been a semi-facetious angle on many of the discussions around technology and the future of FM. A new report from business advisors PwC puts some numbers on the broader trends.

Hospital food in the firing line

Adding to the pressures on NHS performance and resources is a new report on food standards where the message is 'could do better', at best.

Facilities management faces critical talent shortfall

The sector is facing a shortage of professionals and urgently needs to attract new talent, according to a report by the International Facility Management Association and the Royal Institution of Chartered Surveyors.

RICS warns on Brexit impact on construction industry

The UK construction industry could lose almost 200,000 EU workers post-Brexit should Britain lose access to the single market, says the Royal Institution of Chartered Surveyors.

How technology is affecting FM on a global scale

New research from software company Service Works Group shows that technology is the driving force behind FM productivity and growth.

Market news: universities continue to invest

Despite the continued uncertain external environment, UK universities are planning to increase investment in estates and technology, according to the latest Higher Education Finance Directors Survey from business advisors Deloitte.

Market research: positive signs for contract cleaning

The cleaning industry contributes over £24bn to the UK economy, according to new figures released by the British Cleaning Council.

FM's professional institutes: how are they doing?

In the first quarter of this year we hosted a brief survey asking for views from across the FM sector on the roles and effectiveness of the two key professional membership bodies. Here are the results.

UK FM sector: cautious optimism despite uncertainty

The Facilities Management Business Confidence Monitor, the annual survey of FM professionals, has found more than half taking a positive view of the current business environment, despite worries about Brexit and other key issues.

Few property and FM companies up to speed on technology

Only a tiny proportion of the UK's leading property and facilities management companies believe they are harnessing technology successfully according to research from Qube Global Software.

BSIA tackles price vs quality issue in buying decisions

A white paper commissioned by the British Security Industry Association has established the importance of making purchase decisions based on quality rather than initial purchase price alone. 

Most companies unprepared for digital disruption

Despite the clear trend towards increasing use of technology shaping work and supporting disciplines like FM, just 13% of UK companies say they feel ready to create 'the organisation of the future'.

The building services sector: reasons to be cheerful

Over three-quarters of engineering services firms say turnover increased or remained steady during the final months of 2016, sparking optimism despite some lingering issues.

Disruption on the horizon for Australia's FM market

A new research study concludes that the impact of improved connectivity in the built environment, coupled with the need for greater FM efficiencies, is likely to cause significant disruption in the competitive positions of players in this market.

Have FMs seen the light?

Cost control, effective use of resources, safety and comfort for employees and visitors, environmental responsibility: these are the objectives at the top of every FM's agenda. Can LED lighting contribute to all of them?

FM institutes: how well are they doing?

In a sense, FM professionals are spoiled for choice: the British Institute of Facilities Management and the Royal Institution of Chartered Surveyors are both championing the cause. But are they making their mark?

EU nationals may be heading home

While the short-term outlook for employment remains strong, labour and skills shortages are starting to bite in UK sectors that employ a high number of EU nationals.

Outsourcing faced down the trials of 2016

The UK outsourcing market remained stable in the face of last year's high economic and political volatility.

Workplace design failing knowledge workers

A new in-depth study has revealed the crucial factors affecting productivity, engagement and retention in one of the UK's biggest and fastest growing employment sectors.

UK outsourcing demand slipped in 2016

Demand for major commercial outsourcing contracts was up 2% across EMEA last year, though in the UK it was down by 10%.

A new year: how's it look?

Research for the 2017 FM Business Confidence Monitor is underway. The survey has already drawn hundreds of responses, but more are needed. Please take a few minutes to join in now.

Annual BIM survey launches

The 2017 National BIM Survey is open and inviting responses, nearly one year on from the government's mandate for collaborative 3DBIM on all centrally-funded projects.

Interserve calls for 'workplace guardian' role

A new report concludes that businesses need to shift their focus away from functional issues, such as cost per square metre, and towards the productivity boost that can be delivered through well-designed work spaces.

French FM market set for strong growth

A new market research study of the demand for outsourced FM services in France predicts an annual growth rate of nearly 10% over the next seven years.

Manned guarding: a market under pressure?

A new report from market research firm Mintel paints a picture of a UK manned security sector that is doing well in some parts but feeling the pressures of change and challenge in others.

Pre-holidays to-do list: complete BCM survey

Research for the 2017 FM Business Confidence Monitor is underway. The survey has already drawn hundreds of responses, but more are needed. Please take a few minutes before the holidays to join in.

2017 FM Business Confidence Monitor launched

Leaders from the facilities management sector are being urged to share their views on the state of the sector following the launch of the British Institute of Facilities Management's third annual UK FM Business Confidence Monitor.

No sign of Brexit impact, yet

The latest report from business advisors Grant Thornton on M&A in the FM sector notes continued high levels of deal activity throughout Q2 and Q3 2016.

Smarter use of space could deliver huge economic boost

Smarter use of Britain's office space could improve productivity by 1 to 3.5% and deliver a boost of up to £70bn to the economy.

BRE partners on cross-Europe energy study

The Watford-based building research and information group is teaming up with 14 partners in 12 countries on a four-year project that aims to close the gap between predicted and actual energy performance in buildings.

Last chance: what do you think of LED lighting?

We are still looking for FMs' views on LEDs: is this just one more option in building services or are we seeing a growing revolution? But today is the last day to take part, and to get in on the prize draw!

One problem solved: bug-free lighting

New research by scientists at the University of Bristol has revealed that LED lights are much less attractive to nuisance insects such as biting midges than traditional filament lamps.

Catering: top performers list tells tale of change

The UK's contract catering market has been a pretty dynamic place in recent times, with a steady stream of contracts won and lost, a number of key appointments and regular reports of M&A deals.

Just how sustainable is FM?

The results of the fourth annual Sustainable FM Index were released yesterday, revealing that though real progress is being made among service providers, there are some barriers yet to be crossed.

Building services building business, for now

Over eight in 10 building services engineering firms say turnover increased or stayed the same during the third quarter of 2016, according to a survey from the Electrical Contractors' Association. 

Tracking FM trends and opportunities

i-FM's annual market landscape review tracks major events in the marketplace over the past year, their impact on the industry and how they, and events in the wider environment, are shaping facilities management for the future. It is available online now.

Cleaning costs to rise 5% a year

Cleaning costs are set to rise by an average 5% year on year until 2021, as the influence of National Living Wage inflation puts pressure on labour rates.

Urban centres are the place to be

A new survey has identified a clear trend in which corporations are locating facilities and offices away from suburban business parks and to central business districts and creative urban environments.

JLL tackles technology impact on real estate

The property advisor has launched a new report series exploring the impact of technology, data and digital disruption on work spaces and real estate investment strategies.

More evidence that green buildings pay

Employees who work in certified green buildings have higher cognitive function scores, fewer sick building symptoms and higher sleep quality scores than those working in non-certified buildings.

North America FM market looks set for strong growth

An increasing emphasis on process optimisation and improved energy efficiency will be the primary drivers behind market growth that is expected to top 13% per annum.

Occupier satisfaction and property performance: proving the link

Focusing on customer satisfaction can work, even in the property world. New research indicates that a rise in occupier satisfaction will pay off for the landlord in improved property returns.

LED lighting: is this the future?

Designers and manufacturers say yes. And quite a few FMs seem to think they might be right.

RICS survey: cost still rules

Cost still outweighs service expertise and 'soft' factors such as corporate social responsibility and cultural fit when it comes to procuring FM services, according to the latest RICS Annual Occupiers Survey.

European FM set for greater revenue

A new report by credit ratings business Moody's Investor Service has claimed that organic revenue in the EMEA facilities management sector will grow over the next two years due to the increasing popularity of outsourcing.

Research: the factors shaping workplace perceptions

Smell, noise and temperature in the working environment are among the main factors that influence employees' experiences and in turn impact productivity and performance.

University facilities top student selection criteria

The latest student experience survey findings from the Association of University Directors of Estates show that facilities remain a key factor for nearly two-thirds of students when choosing a university.

Building services sector unfazed by Brexit

The building services engineering sector believes it will successfully weather the outcome of Brexit over the next few years. But that view is not universally held across the built environment industries.

Buoyant half year for local government outsourcing

The value of outsourcing contracts signed by UK local authorities in the first half of 2016 increased by 84% year-on-year to £684.9m.

It's official: commuting is bad for you

New research from the Royal Society for Public Health concludes that the average time spent commuting in the UK has increased in recent years to almost an hour a day: longer commutes are potentially shortening lives, it says.

FM brands: the who, what and how

As a services-led industry, the need to promote a positive brand image in facilities management is paramount, because no matter how good your overall quality of service, a negative perception can have a detrimental effect. 

Staff competence and supplier performance top buyer concerns

Competence of staff and getting the supplier to deliver on the terms of the contract are the two main challenges businesses face when outsourcing their security services, new research shows.

OCS calls for action on services to disabled airline passengers

A new report, based on the experiences of over 500 passengers, has recommended more collaboration between airlines, airports and service providers in order to improve the quality of assistance to persons with reduced mobility. 

Poor air quality at work: top complaint

A new survey has found that indoor air pollution is prevalent in workplaces across Britain, potentially causing long-term health problems.

Strong growth projected for UAE FM market

New market research projects steady growth for the facilities management industry in the United Arab Emirates at least through to 2021.

Engineers launch Brexit survey

A major new survey on the impact of Brexit on the building services engineering sector has been launched by the Electrical Contractors' Association, the Building Engineering Services Association and Scottish electrical trade body SELECT.

Technology becoming a key feature of FM

It's almost too obvious to say; but sometimes the obvious changes are the ones that have the greatest impact almost before we realise what's happening.

Global FM market set for double-digit growth

Thanks to a series of converging trends, including a focus on cost control, environmental responsibility, energy efficiency and regulatory compliance, the world market for facilities management is expected to grow over 13% by 2024.

Next-gen solutions set to transform FM markets

The next five years will be defining ones for facilities management. As services mature and commoditise, innovation through new business models, technology deployment and more sophisticated value propositions will be critical for growth.

EMEA outsourcing slows

Outsourcing activity overall fell back in the second quarter of the year, down by 18% year-on-year for the EMEA region.

FM technology: benefiting the bottom line

The greatest business benefit of FM software lies in helping to secure new contracts and adding value to existing deals, according to new research.

CRE profession anticipating major change

Corporate real estate will be influenced, disrupted and transformed by a powerful combination of forces that are re-shaping business strategy and operations, consumer preferences, and how and where people want to live and work.

Plimsoll offers insights into growing market

Market analysts Plimsoll Publishing say confidence is up in the facilities management sector as 63% of companies have seen sales increase in their latest year.

Leesman tackles CRE and employee satisfaction links

In what it describes as a world-first crowdsourcing initiative, the workplace benchmarking specialist plans to marry corporate real estate performance data with its 18m+ lines of user experience data.

Interserve unveils workplace research plans

The support services and construction group has launched a new research project to explore the science behind creating more effective workplaces.

SummitSkills calls for views on apprenticeships and qualifications

SummitSkills, the standard setting organisation for the building services sector, is running an online survey to gather views from employers in FM and property services.

Building services M&A on the rise

M&A activity in the building products and services sector is continuing its upward trajectory, with improved confidence, interest from private equity investors and international buyers for UK businesses driving up valuations.

Local authority procurement: a mixed bag

A survey of procurement practices at almost 200 local councils in England shows some encouraging consistency, as well as some gaps where suppliers would probably appreciate some progress.

SHU research reveals concern for Brexit in FM sector

The latest research from Sheffield Hallam University has revealed substantial concern about the UK's decision to leave the European Union.

Energy efficiency rising up corporate agendas fast

The 2016 Johnson Controls Energy Efficiency Indicator survey shows interest and investment in energy efficiency are at an all-time high.


Features - Search found 26 features

Solving the productivity puzzle

Leadership is what impacts productivity the most, but not enough attention is paid to it and anyway, asks Sion Davies, do we have the right calibre of leaders in the FM and workplace sectors?

Productivity: new insight into an old problem

New UK research shows high CO2 concentrations in offices are decreasing people’s cognitive capability. John O’Brien explains the background to this and what the findings mean.

Coworking and the demise of the commercial property lease

Traditional commercial office leases are under threat, as an increasing number of organisations begin to recognise the value of flexible working. But why should facilities managers care about this new trend?

Five strategic sourcing approaches

To accommodate new market needs and increasing hyper-competition, the way business partners interact will change over the coming decade. The experts at ISS outline some of the options on the horizon.

The three components of excellent service quality

Service quality is one of the most important competitive factors in today’s business landscape. Here's some advice on how to make it excellent from the team at ISS. 

Replicating Carillion? The financial health of FM companies

The collapse of Carillion in January has put the spotlight on the facilities management sector and more generally on outsourcing. Jo Kettner turns that light on some of the big players in the business.

Achieving a high-performing workplace

Leesman, the global business intelligence tool that benchmarks how workplaces support employee and organisational performance, has launched a new research report which outlines where the best workplaces are outperforming the rest.

The service charge challenge

Service charges are a necessary part of multi-occupancy locations, but assessing value for money for the services included can be difficult. A new report from Property Solutions looks at the issues in the retail sector.

Creating Incentives

i-FM looks back through the archives to explore the story behind Incentive FM and its leader Jeremy Waud, one of the FM sector’s most enduring figures.

Apleona: tracking the path from cleaning to FM

Apleona appeared on the UK FM scene in mid 2017. Who is this company with the unusual name and where did they come from?

The workplace: indoor environmental conditions and productivity

Workplace and productivity have become major themes in FM over recent months. Here, Tom Cudmore looks at the crucial role of the environment, its impact on people and how all that can be measured.

What's the deal with productivity?

Can workplace design improve productivity, and is that measurable? Simon Iatrou talks to some of the key players behind The Stoddart Review about the report, its aims and the workplace puzzle.

Women on the board: FM behind the trend

About 10% of facilities management service providers have women serving as board directors. That puts FM out of step with the wider trend: the average across all companies in the UK is over 20%.

Seeing the light: FMs' views on LEDs

LED lighting could offer a good solution to a number of the big challenges facing all organisations and their facilities management teams. But how much do FMs know about LEDs and what are their views on the pros and cons?

Technology in FM: luxury or necessity?

Following a UK-wide survey looking into how technology is affecting facilities management, Service Works Group and i-FM reveal new insights into how the industry is performing.

Insourcing: why customers take contracts back

Whilst the outsourcing market continues to grow, there is also a growing 'sub trend' of customers taking contracts back in-house. Nigel Thacker looks at the reasons and offers some advice on what service providers can do about it.

How Will Work Change in 2018?

Mark Catchlove outlines some of the ways in which the pioneering furniture group Herman Miller works to predict the future for itself and its customers.

Sleeping Giant Awakes

Saudi Arabia has the potential to be far and away the largest FM market in the Gulf region. Trends in both the private and public sectors suggest that it is now poised to realise that potential and shed its historic low-cost, low-quality image.

The Informed Observer's View of FM

Editors and PR consultants specialising in the facilities management sector are in a unique position to see into this business, what it does, how it presents itself, where it's headed, what the challenges are. We recently asked them to share their views.

Pest Control: Growth Market

The UK pest control industry has continued to grow through an uncertain economic period coupled with changes in regulation and working practices.

All in a Day's Work

In the second in our series of reports on the projects shortlisted for this year's i-FM e-business Award, Johnson Controls explains its unique workplace survey tool.

Room to improve for M&E outsourcers

BSRIA research into client satisfaction with the performance of M&E maintenance providers suggests there's plenty of scope for more progress.

Understanding the Workplace

New research measuring the performance and effectiveness of office environments casts doubt on the focus of workplace designers on the needs of Generation Y.

Invest in Retention

With nearly half of facilities managers saying they had no pay rise last year and over a third saying they will change jobs this year, employers should be considering other ways to retain talent.

Work:10 Changes Coming

Start planning now for 10 years of radical change in how and where we work.

Procurement in a Recession

What does a recessionary environment mean for FM procurement? What lessons can we learn from the past?


Comments - Search found 7 comments

Closing the measurement gap in cleaning

A lot has been said and written about the need for the cleaning industry to adapt to the challenge presented by Covid-19. Improved cleaning and hygiene standards are seen as critical in protecting against the spread of the virus.

Testing your strategic growth plans

Every FM service provider has short- and medium-term growth strategies in place. But how effectively are the assumptions underpinning these strategies tested?

FM outsourcing: a bigger role for SMEs?

Active Workplace Solutions worked with online facilities management resource and insights provider i-FM to survey FM practitioners on the key issues, needs and opportunities they face today. The research provided some interesting insights.

The business benefits of hard data

Simon Iatrou's recent comment piece titled 'Where's the proof?' prompted a few thoughts on the analysis of data to make a case and how that applies particularly in FM.

FM needs a client management benchmark

Benchmarking is an established tool, used across industries, for identifying and managing opportunities to improve processes. But there is an unfilled need in the FM industry.

Utilisation studies: science or sorcery?

We have all sat through workplace consultants' presentations in which they report that the benchmark workstation utilisation is around 50%. What exactly does that mean?

Public sector panacea

In our post-recessionary climate the general market wisdom has often seemed to be that the public sector would provide significant growth prospects for the outsourcing community.