Research across six leading international FM providers assessed their performance across six key themes.
Research from the property services group finds that this model has become the most popular option for office workers.
New market research has found that while the cost of Covid will exceed £11bn in lost revenue by 2026, prospects are positive for this year with a £3bn sales uplift expected.
Almost a third of call-outs are caused by poorly maintained systems or poor cleaning standards.
The number of employers who report that an increase in homeworking has increased their organisation’s productivity or efficiency has jumped significantly over the last year.
Europe’s IT and business services outsourcing market jumped to a strong start in 2022, with record first-quarter demand for cloud-based services and continuing momentum in managed services.
Our latest 30-second survey asks for your views and insights into the cleaning industry as we settle into the post-pandemic period.
Planned investments in energy efficiency, renewable energy and smart building technology are returning to pre-pandemic levels.
The cleaning, hygiene and waste industry taken together remains one of the 10 biggest industries in the UK.
Employee mental health and wellbeing must remain a business priority and should not be de-prioritised as ‘nice to haves’.
Covid-19 put cleaning services under the spotlight as never before, with the focus on timing, methods, quality, and of course the overall value of getting it right. What has that meant for the industry?
The latest UK FM survey found three-quarters of respondents saying better benchmarking of performance is needed across the industry.
We are not the same people who went home to work in early 2020: the past two years have left a lasting imprint.
The UK hospitality industry is missing out on savings of £736m a year due to outdated facilities management practices, according to a new study.
An update of the Sustainable Procurement in FM report has identified the key criteria that will help embed sustainability in the sector.
Contract catering sales saw a modest recovery in the last quarter of 2021, but Covid-19 concerns continued to hold them well below pre-pandemic levels.
The census, developed in partnership by The Workplace Event and software group Accruent, is designed to develop a better understanding about the access, use and value of workplace data.
Finding and retaining skilled people is the biggest concern for employers across the building engineering services sector.
YouGov research for Sodexo Healthcare found 93% of inpatients placing a high value on a positive hospital experience.
The impact of Covid-19 has led many companies to reduce their portfolios. Many expect growth over the next few years, but the overall trend is down.
Internal research shows the business adviser’s UK staff reporting increased productivity and wellbeing.
Sustainability is here to stay, and regulatory changes and challenges around disclosure are driving growth in demand for consultancy.
UK employers anticipate increasing pay and focusing on flexibility and wellbeing as they look to combat increasing recruitment and retention difficulties.
Employers will be making a potentially fatal mistake if they use the end of Covid-19 restrictions to force staff back into the office every day, says a leading management consultancy.
An Institute of Directors survey of almost 700 business leaders has shown that around 8 out of 10 organisations plan to adopt remote working in the long-term.
Buying goods and services is routine for many facilities managers. But policies, procedures and the approach to governance and cost control vary greatly across the industry.
In 2021, government procurement for FM services was worth over £5bn, nearly double the value of FM procurement in the year before.
Europe’s technology and business services outsourcing markets reached a record high in 2021, according to a state-of-the-industry report.
Large and medium-sized organisations cite improving sustainability as one of the three biggest challenges they face.
Research carried out just prior to the Plan B switch back to homeworking found many mid-market businesses struggling to implement hybrid working.
Research from Veolia suggests that less than a third of UK businesses have a strategy for reaching carbon neutrality, despite growing environmental concerns.
The fourth quarter UK Facilities Management Survey shows employment levels rising across the industry with demand picking up in all sectors.
Results of a global survey show that sustainability is now the top global business investment priority.
Nearly three-quarters of office occupiers expect to transform their workplace design in the next two years.
The group’s Europe business is part of a winning consortium involving 47 partners from 15 countries.
Ipsos MORI’s latest Captains of Industry survey has found most expecting the pandemic to have a lasting impact on how and where people work.
Our latest annual market review provides a unique look at the UK FM marketplace and how the industry is shaping up for the future.
FM-related deals in the public sector were worth a total of £1bn in the third quarter of this year.
Only half of UK mid-market businesses have a net zero strategy in place, according to research from Grant Thornton.
Often regarded as amongst the most conservative business types, the UK’s legal sector is moving swiftly to embrace operational and market changes.
Demand for flexible offices is expected to recover to more than 10% of overall UK office demand in 2022.
New independent research has found more than half of senior executives predicting double-digit spend increases in 2022.
Rising costs and a shortage of skilled people are giving building services contractors sleepless nights, according to a new business survey.
The International Facility Management Association has announced the creation of a new Research Advisory Committee.
But new research from the Chartered Management Institute also finds that many people will not return till next spring.
New research has uncovered another potential benefit of a more flexible approach to work and the workplace.
Demand for trade services has boomed over the past year, yet compliance and cost issues are weighing the industry down.
i-FM’s landmark annual market report will include something new and different this year: the results of a wide-ranging industry survey.
Corporate real estate and facilities management teams are planning new technology investments across employee workplace experience, asset management and cloud-based security solutions.
Post-Covid changes are likely to bolster major cities outside London and boost UK productivity, as new work patterns stick.
The latest sector-wide Building Engineering Business Survey shows that turnover is predicted to grow through the rest of 2021 but materials and labour shortages are likely to worsen.
Attention on environmental, social and governance issues is ‘incredibly high’ amongst mid-market business leaders in the UK.
A survey from property services specialist DMA Group has found that almost three-quarters of those working in the industry class themselves as tech-savvy. But there’s a ‘but…’.
CEOs are increasingly optimistic about the outlook for their own business as their confidence in the global economy returns to pre-Covid levels.
Workloads, profit margins and employment opportunities are set to continue to grow for the year ahead due to increasing demand for FM services.
Staff may be officially returning to the office, but if employers don’t offer the right working experience 60% will leave or become less motivated, according to new research.
Savills-backed flexible office specialist Workthere is reporting enquiries for space up by 48% on pre-Covid levels.
There seems little doubt that 2021 is shaping up to be a record year for activity in the UK’s facilities management sector. A new report provides some hard evidence.
The workplace technology company is assisting Cardiff University with a study of occupancy patterns at the Open Space Network building in Warminster.
The public sector continues to be fertile ground for new contracts, with FM-related deals totalling almost £230m awarded in the second quarter of this year.
We’ve said it before and it remains true: one side-effect of the pandemic has been a steady stream of workplace-related research.
Budget constraints and buy-in from senior leadership are the two biggest barriers to adoption of smart technologies.
Workplace wellbeing will be more important to organisations than product and service innovation, according to research conducted by Bartlett Mitchell.
A new survey invites feedback on market drivers, expectations and characteristics for a potential net zero carbon buildings verification scheme.
The latest quarterly results show a greater demand for services across most sectors, with employment opportunities increasing too.
A recent survey of FMs has revealed some alarming contradictions in the industry’s approach to technology.
A new report argues that occupier expectations for building performance are not being met, and that could harm long-term property values.
The latest addition to the ongoing debate about the future of offices in the UK comes from PwC’s latest Occupier Survey.
A survey of UK mid-size businesses shows a clear shift towards long-term remote working.
New research shows that overall confidence levels across the sector are pushing back towards the highs recorded early last year prior to the damage wrought by Covid-19.
Three-quarters of UK businesses are prepared to shed suppliers that do not live up to their social values.
Almost a quarter of UK workers are hoping to work from home all, or almost all, of the time once lockdown restrictions have lifted.
Just 5% of over 600 mid-sized businesses surveyed believe that full-time office working will be most effective for their people post-pandemic.
The European market for IT and business services remains robust, with record demand for cloud-based services in the first quarter and continued strength in managed services.
More than half of workplace and facilities management professionals believe the market will improve in the next 12 months, despite concerns over the impacts of Brexit and Covid.
The commitment to change is considerable. In a US study nearly two-thirds of employees said they are willing to pay for access to office space to support new ways of work.
Most workers in the UK want flexible working to continue, according to extensive new research from Microsoft.
The productivity benefits of homeworking have increased over the past year for some organisations, according to research from CIPD.
Where is FM on the tech curve these days: leading, keeping up, lagging? We want to hear from you to build a picture of frontline opinion.
The pandemic-inspired future-of-work debate seems to be entering a new phase focusing on how many people will return/stay away if they can.
The UK facilities management sector does not possess a thorough, detailed strategic approach to combatting climate change.
The annual FM Business Confidence Index survey, backed by Barclays and i-FM, will test frontline market views within this key UK industry.
Outdated attitudes amongst senior business leaders are at risk of jeopardising future business survival.
The weight of information building up behind the view that office work has changed forever is considerable, though there is still much we don’t know.
The value of the UK FM market in 2020 is projected to be down by around 6%, largely due to the virus and the associated lockdown.
Shrugging off the effects of the pandemic, the Europe, Middle East and Africa sourcing market delivered its best quarterly performance ever.
The latest costs for providing and maintaining the NHS estate have been published. Amongst them is an eye-watering figure for overdue maintenance.
Businesses are looking at budget increases focused on protecting the environment and worker health and safety.
The latest RICS survey of sentiment in the UK FM market has found positive views about growth continuing to rise in key areas.
A lack of long-term strategic thinking amongst FM service providers and their customers is limiting opportunities for substantial business and social benefits.
Property advisors Avison Young looked into which elements of office-based and home-based working influence knowledge worker productivity.
One in 10 people have walked out of a premises because they felt uncomfortable about the risk of catching Covid-19, according to a report by facilities services provider phs Group.
Sodexo has published a report on the findings of a survey into the lived experience of employees and customers with disabilities.
Businesses across the UK are rethinking the role of the workplace in these pandemic-hit times, but many remain unwilling to commit to transformational change.
The workplace of the future will be versatile and hybrid, focusing on employee-centric solutions, according to a global survey.
The next three to five years will see a strong focus on flexibility, demanded by both workers and corporates, relating to work activity, space and location.
A new report identifies the trends that will have an impact on organisations, work and workers.
Researched by the multi-national built environment group Drees & Sommer, the report looks at major service providers operating across borders.
RICS has launched its latest quarterly survey designed to gather information on current and emerging trends across FM.
The Health and Safety Executive study will focus on the transmission of the coronavirus in environments including workplaces, transport and other public settings.
Data from Leesman's ongoing home-working study of more than 145,000 workers has revealed that a significant number of employees feel disconnected from their colleagues and their organisation.
An extensive report on the future of the office and office workers in the UK confirms that the seismic change in the way people work now is here to stay.
Brand is important in facilities management: 90% of FMs rank it as a key factor when buyers are procuring services.
Research with a sample size of more than 125,000 workers shows that the home is outperforming the office in some fundamental areas.
The latest RICS UK Facilities Management Survey shows the healthcare sector still seeing the strongest growth in demand for FM services.
A new engineering services sector survey shows that two-thirds of businesses expect turnover to increase or remain the same in the third quarter of 2020.
Seven in 10 engineering services businesses say they currently do not have enough competent employees to undertake low to no carbon work.
A new report on the UK facilities management market concludes that outsourcing will outperform the UK economy in 2020.
The i-FM Facilities Management Brands Survey is back following a two-year pause. And with the challenges the market is facing now the timing couldn't be better.
RICS has launched its third quarterly survey designed to gather information on current and emerging trends across FM.
Many are already back and some don't know when or if they will be back, as employers look for the best way forward.
Almost nine in ten UK CEOs see a permanent shift towards more remote working coming out of the Covid-19 experience.
Cyber attacks will always be a worry, but Covid-19 has pushed its way towards the top of the list of issues shaping decisions around sourcing and managing data centre space.
Occupier demand for floorspace is down across the board, not surprisingly, but the future looks different too.
Conferences, exhibitions and networking events have always been an important and popular feature of the FM scene. For many people, the Covid-19 pandemic has changed all that.
Pandemic lockdown or not, the key to good performance, and to success for every business, is employee happiness powered by autonomy.
The pair are joining forces to develop new disinfection services for the healthcare sector to meet the challenge posed by the virus.
The first industry assessment of the impact that Covid-19 has had on the managed services outsourcing sector is chilling but not surprising.
The building engineering industry has launched a sector-wide consultation aimed at ensuring the UK has the necessary skillbase for delivering a low carbon economy.
The pilot, to evaluate the effectiveness of testing for people without symptoms of the virus who work in high-contact professions, is underway now.
Design and engineering consultancy Arcadis has been awarded £50,000 to help in developing advice on the return to work.
New research commissioned by IWFM has found that the number of employees who do not want to return to the office has nearly doubled since the start of the lockdown.
One unexpected side-effect of pandemic lockdown has been a steadily growing file of surveys carried out to uncover experiences and views. A number of these point towards a significant divide about the future of work.
Despite an uneven performance stretching into next year, the global security market looks set for good growth according to new research.
A new report argues that increased working from home doesn't equate to reduced demand for office space. The situation is more complex than that.
That's the conclusion of a survey of building occupiers carried out by CoreNet Global, the corporate real estate professionals group.
Trust, social cohesion and information sharing are the areas most potentially vulnerable to damage when people work virtually.
More than a quarter of FMs in the EMEA region admit that their organisation has not reviewed metrics and KPIs for commercial cleaning in the last five years.
Occupiers across EMEA are planning to increase investment in technology, driven in large part by a post-lockdown focus on the employee experience.
Demand by corporate owners to release capital from their real estate assets is increasing, spurred along by the Covid-19 pandemic.
With new business opportunities in short supply, turnover generally on a downward slide and the prospect of redundancies looming, UK FM companies have a lot to worry about. But some see positives on the horizon.
The results of a global survey on working from home during the pandemic point toward a shift from office-based to a "total workplace ecosystem", balancing office, home and other locations.
A new building engineering services sector survey shows that almost three-quarters of businesses expect their turnover to fall in the second quarter of 2020, compared to the first quarter.
Almost three-quarters of employees (70%) working in financial services rate their working from home experience as positive, according to a new survey from Deloitte.
Recent market research found 90% of FMs surveyed citing innovation as a top business priority, with 70% of those on the supply-side saying they are facing increasing pressure from clients on this.
Rumours of the demise of the office are much exaggerated is the predictable conclusion emerging from research commissioned by the British Council for Offices.
Last week we launched a quick poll of the FM community, asking if people were looking forward to returning to their usual places of work. There's a lot of ambivalence out there, and the reasons for that hold some lessons for us all.
RICS is currently gathering insights into how the facilities management sector is reacting to the challenges of the Covid-19 pandemic.
The majority of FM leaders across the EMEA region believe that technology suppliers should offer performance-based contracts in order to improve the success rate of innovation projects.
As lockdown measures begin to ease, many UK office workers are concerned about going back to the office. But working from home isn't perfect either.
A snap poll by industry journal Property Week has found that over half of the companies covered have furloughed staff.
A new CIPD survey of 1,000 employers highlights a need for furloughed workers to be able to work reduced hours.
The coronavirus lockdown is causing lasting changes to the way UK companies operate, new figures from the Institute of Directors suggest.
Ahh, the good old days. New research has found that the annual value of outsourcing deals in the Europe, Middle East and Africa region rose almost 4% in the first quarter of 2020.
Facilities management outsourcing in the corporate sector accounted for 61% of overall UK FM market value in 2019, up from 58% in 2015.
Employers need to act now to help prevent their employees from being at serious risk of mental ill health during and after the covid-19 pandemic.
New research by the British Cleaning Council has revealed that there are approximately 1.63m workers in the industry, making up around 5% of the UK workforce.
Over nine in 10 building engineering services businesses say they are concerned or very concerned about the impact of coronavirus on their business over the next six months.
Sustainable office buildings can deliver financial benefits to investors through a combination of higher rents and stronger leasing velocity.
Figures released by the workplace analysis firm Leesman suggest that the UK is one of the least prepared countries to weather a mass homeworking strategy.
The latest quarterly sector-wide Building Engineering Business Survey shows that payment conditions in the industry remain poor, with the majority of public sector work being paid for after more than 30 days.
A new study by Cranfield University investigates the workplace safety and health challenges that arise specifically from outsourcing.
Almost half of British boards expect Brexit to damage their businesses, according to a Financial Times-backed survey of the FTSE 350 companies.
Uncertainty is continuing to plague senior executives, with many increasingly concerned that the assumptions underlying their corporate strategy may prove to be wrong.
The value of outsourcing contracts of all types rose 10% in the EMEA region in 2019 as businesses sought to counter economic uncertainty by reducing costs and investing in new solutions.
With the UK government backing a shift to zero-emission vehicles, a new survey has found mixed views on the switch to electric amongst UK office workers.
Almost half of local authorities in England do not know their own carbon footprint, according to a freedom of information request from engineering services trade body ECA.
A new report explores the 'workplace effectiveness index', a methodology tested at the company's own award-winning HQ in Birmingham.
The annual FM Business Confidence Index survey, backed by Barclays and IFMA UK, will test frontline market views within this key UK industry.
More than half of UK retail industry leaders are concerned about changes to energy costs but over a third have not incorporated energy management or efficiency technologies into their operations.
The latest edition of the firm's annual report highlights how changes in occupier needs are impacting FM strategies.
New research from Mitie has shown that almost half of facilities managers are missing out on the potential of digital transformation by not adopting new technology.
New research from workspace provider Regus calculates the value that flexible office space and coworking locations would likely bring to local areas as operators look beyond major city locations.
New research from i-FM indicates that half of FM businesses in the UK have no female representation at board level.
Given a "supportive trading environment", total turnover in the sector could top £12bn by 2022.
Real estate businesses are continuing to make slow and steady progress in upping their digital game, but enterprise-wide digital strategies remain far from commonplace.
Big commercial organisations are using flexible workspace solutions and seeing the benefits; but they are also seeing some of the limitations.
Research from design firm Gensler on the rise of flexible workspace in the UK corporate sector has found that 40% of flexible space users would rather work from a conventional office.
More than three-quarters of UK employers plan to incorporate wellbeing into their benefits strategies, according to new research from market experts Willis Towers Watson.
The annual Estates Management Report from the university community's professional body identifies a series of issues that might be keeping some estates directors awake at night.
The annual value of Europe's managed services contracts dropped by more than €900m in the third quarter amid worries over Brexit, recession, trade and tariffs.
A new report from workplace experience research group Leesman concludes that a fifth of workplace change projects are not meeting employee needs.
Private offices, open plan, hotdesking: getting the work environment 'right' is as contentious as ever. Into the fray steps Savills with its new What Workers Want survey.
Labour's policy of bringing public services back into government hands would be a mistake says a new report. But, on the other hand, politicians consistently overstate how much money is saved by outsourcing services.
The Leesman Index, the workplace experience benchmark, has reached a new peak, with more than 600,000 responses contributed to what is now the largest independent research project of its kind.
Over three-quarters of people are looking for a good reputation when it comes to assessing businesses, according to a new UK-wide survey.
The latest Building Engineering Business Survey shows that growth remained steady in the second quarter of 2019 in the face of rising costs and persistent payment issues.
Outsourcing markets across EMEA appear to be bouncing back, despite continued uncertainty around Brexit and, more widely, national economic stability.
With the government committing to net zero carbon emissions by 2050, a new survey has found the vast majority of UK companies already committed to tackling the issues.
The workplace assessment specialist is teaming up with WELL Building Standard founder Delos to investigate how real estate strategy can better support wellbeing at work.
There's a revolution going on in the commercial property world, with more variation in occupation solution offers piling up over the past three years than in the previous 30. So says property services firm JLL in its latest market report.
UK local authorities awarded outsourcing contracts worth £20bn over the three-year period 2016 to 2018. The biggest spend area was FM.
More than eight in ten organisations globally have experienced a third-party incident in the past three years, according to new research by Deloitte. The figure rises to 90% of all UK-based survey respondents.
The latest sector-wide Building Engineering Business Survey finds the sector showing signs of recovery after a challenging year.
A new survey conducted by public sector procurement specialist Scape Group finds that over 90% of suppliers think the relationship between Carillion and KPMG enabled the company's true financial position to be concealed.
Is the message getting through? Perhaps not, as a RICS survey finds nearly half of real estate professionals saying that climate risks are not important or even irrelevant for property investors.
Political and economic uncertainty are taking a toll on business confidence in the UK. That is certainly true in the FM sector, where the latest FM Business Confidence Index survey finds confidence levels down notably compared to this time last year.
Despite uncertainty over Brexit, the sourcing market in Europe, the Middle East and Africa set a record in the first-quarter of the year, with €3.9bn of combined market value for all major outsourcing streams.
The CPA is calling for advisors, specifiers and users to take part in a survey that forms a critical part of the construction industry's reform post-Grenfell.
Around two-thirds of occupiers rank employee engagement and talent attraction and development as being two of the three most important drivers of corporate real estate strategy, even ahead of cost reduction.
Europe is seeing rapid growth in the market for smart connected HVAC systems that enable performance to be monitored and analysed.
The 2019 FM Business Confidence Index, supported by Barclays and IFMA UK, is up and running, with this unique survey building a picture of frontline experiences and views. And there's a special reward on offer this week.
The British Cleaning Council has published the most comprehensive research into the UK's cleaning industry it has ever undertaken, extending data collection into waste management, landscaping and FM.
Our latest FM market audit research shows provider service performance rated below client expectation on every point but one in a list of 19 contract objectives.
The 20th RICS and Macdonald & Company Rewards and Attitudes Survey has found that professionals in the industry are mostly positive about the outlook for 2019, despite concerns around Brexit.
The UK is well placed to capture the lead as a global hub for real estate technology and innovation, according to new research.
Nine out of 10 energy managers in office workplaces believe that other employees know who they are; but less than half of those employees actually do know. And even fewer have a good idea about corporate energy saving policies.
In a survey of 1,000 UK office workers, 65% said noise impacts on their ability to complete work in an accurate and timely manner. Nearly half said that noise had a negative impact on their wellbeing, with over 40% reporting it caused them stress.
2018 was another strong year for M&A activity in facilities management, according to business advisors BDO, and there is reason to expect the same from 2019, though with even more selectivity in the deals done.
A new research report concludes that the FM market has slipped to the lowest level of growth for eight years as business uncertainty exerts pressure on client budgets and erodes average contract prices.
The annual Business Confidence Index survey, backed by Barclays and IFMA UK, will test frontline market views within this £110bn industry.
Corporate occupiers are set to become the driving force within the flexible workspace industry as the way they view their office portfolios continues to change.
The latest industry survey shows a slowdown in growth, along with increased material and labour costs.
That optimistic conclusion comes from new market research, despite Brexit uncertainties putting continued pressure on companies and dampening volume growth.
If you regard discussions around change in the workplace, especially when it comes to 'the rise of the machines', as largely over-excited hype, it may be time to think again.
The sourcing market in Europe, the Middle East and Africa grew in the final quarter of 2018 despite unsettling macro-economic and political events across the region.
New research indicates that waste collection systems used throughout the UK could be causing significant long-term musculoskeletal issues for workers.
Government spends £284bn a year on buying goods and services from external suppliers. That's around a third of all public expenditure.
New research by Proxyclick, the visitor management company, reveals that many organisations are inadvertently breaking GDPR rules by allowing visitors to see who's been in a building before them.
A new report on the UK facilities management market suggests that outsourcing will grow by £2bn in 2019, with the market forecast to rise by more than £10bn by 2022.
The results from the first ever practical study into UK indoor office environments reveal that worker performance declines when CO2 levels are high and temperatures are too warm or too cold.
The i-FM Audit is back. Our focused research surveys, run every couple of years for the past decade, provide a check-up on market drivers, decision factors and likely trends for the future. Join us in this unique project!
Hundreds of responses from in-house FMs and service providers add up to unique insights into how service companies are perceived in the marketplace, who's got notable strengths and where some might need to do more work.
The latest research from the industry trade associations shows steady growth in Q3 2018, despite ongoing payment and retention problems across the sector.
New research reveals that 1 in 5 UK workers has around two unproductive hours every week caused by poor or inadequate work environments, leading to a huge cost to the economy.
Those are the major driving forces in an increasingly diverse food service management sector, according to the latest industry report.
Quality of leadership is the single most important factor to impact the level of productivity in an organisation according to a new international research study.
The results of the sixth Sustainable Facilities Management Index were announced yesterday, with ENGIE emerging as the first company to win this accolade twice.
UK facilities management is a big, diverse and competitive industry with numerous choices for business partners and a vast range of opinions on who the market leaders are, as our FM Brands Survey is confirming once again.
Europe's flexible office space sector has more than doubled in size since 2014 and is set to grow by up to 30% per year over the next five years. What's driving this?
Moving all services in-house would cost local authorities at least £30bn potentially outstripping any hoped-for savings, according to a new report from think-tank Localis.
The market for all major outsourced services in Europe, the Middle East and Africa grew significantly in the third quarter of 2018 with the exception of the UK where demand was held back as Brexit approached.
The results of a pan-European survey point to an increased appetite to shift physical security systems to the cloud to access big data insights and meet business objectives more readily.
The annual i-FM Facilities Management Brands Survey is now open. Please take part: it's easy, anonymous, and one lucky participant will win £350 in shopping vouchers.
The latest annual report from the group explores the key trends shaping the student journey and the campus experience, and how universities can and should be responding.
Business mogul Warren Buffett once said: "Someone is sitting in the shade today because someone planted a tree a long time ago." Lessons can take time to learn and we don’t always get things right, but our efforts can have a massive impact on the future.
Local government's appetite for outsourcing to the private sector is declining, according to research from the independent think-tank New Local Government Network.
The latest edition of the Service Charge Operating Report for Offices has just been published, the eighth in the series that provides the UK's only annual benchmarking information about service charge costs.
New research from workplace analyst Leesman reveals a series of mission-critical drivers that organisations need to deliver if they are to foster outstanding workplace experience.
A new report from recruitment specialists Deverell Smith has found that facilities managers are some of the UK's highest earners, with an average income for mid-tier FM professionals 63% higher than the national average.
More than nine out of ten real estate industry decision-makers agree that their organisations need to engage with property technology but far fewer believe the organisation's vision or strategy is up to scratch.
A booming construction market and the drive in the private and public sectors to build world-class infrastructure is putting new momentum into the integrated facilities management market in the developing economies of the region.
Market research has uncovered a surge in projects incorporating building energy management systems technology, closing the gap with long-running energy efficiency technology favourite LED lighting.
The latest CBI-backed survey of public opinion of the business world has revealed a 9% fall in those thinking its reputation is good, following several high-profile business failures, including Carillion.
Over three in four building services engineering companies say turnover increased or remained steady in Q2 2018, despite rising material and labour costs.
For the third consecutive year ISS has improved its top-line customer satisfaction rating, hitting a Net Promoter Score of +58.9.
Increasingly people want to choose where and when they work and they look to the workplace, wherever that may be, to deliver much more in terms of services and amenities. This is reshaping FM, says the property services group.
Property advisor JLL predicts that coworking ventures could become a significant occupier on many high streets.
Public sector outsourcing spend increased sharply in the first six months of 2018 despite a backdrop of Brexit uncertainty.
Not long ago it seemed like just a variation on flexible workspace, but all that has changed. The speed with which coworking has become both a corporate accommodation strategy and a major influencer in property markets around the globe is stunning.
Businesses need to radically re-envisage their workplaces to optimise team productivity and maximise the value of their physical working environments, the group says.
The latest report on this comes from business advisors PwC. Their research indicates that artificial intelligence and related technologies could create as many jobs as they displace in the UK over the next 20 years.
The answer is not exactly in the 'piece of string' category, but new figures from RICS are a reminder that costs can vary substantially.
Outsourcing across the major services areas of IT and business processes in EMEA bounced back in the second quarter of 2018, following a months-long slowdown. But first-half performance in the UK was nevertheless down on last year.
Looking just over 20 years ahead, the real estate advisory group says the major focus for corporates will be flexibility, resting on fast decision-making in turn fed by new technologies.
Research commissioned by facilities services provider ABM has found that a worrying number of parents, and even more young people, don't know what an apprenticeship is.
"Continued confidence, but the start of a shift away from growth at any price, and perhaps a period of consolidation." So says Neil Everitt, BIFM senior international business development manager, of the GCC market outlook.
Nine out of ten UK landlords believe that flexible office space is on the brink of becoming mainstream, according to a new study from property advisors CBRE.
A new global report looks at the drivers and perceived benefits of alternative workplace programmes, uncovering the leadership and workplace strategy implications for organisations.
Almost one in three engineering services firms say turnover decreased during the first quarter of 2018, according to new findings from the quarterly sector-wide Building Engineering Business Survey.
New research from business and financial adviser Grant Thornton has found that 2017 was a record year for M&A activity in the waste sector, with the highest number of deals recorded since 2010.
From supplier performance and energy consumption to heating patterns and building utilisation, a vast amount of data is at FMs' fingertips. Yet only a small amount of this information is ever used to provide businesses with valuable insight.
Tackling the workplace productivity challenge has itself turned into a small industry. The latest analysis of the opportunity waiting to be released puts a prospective value of almost £40bn on office optimisation.
Things move fast in the legal world, at least when it comes to how people work. A new report from CBRE finds a rapid take-up of agile working practices and artificial intelligence technologies.
The group's 2018 report highlights the most critical factors affecting the future of work and demonstrates how an improved workplace experience is key to both increasing companies' performance and enhancing employee engagement.
The EMEA outsourcing market was hit hard in the first quarter of 2018 as businesses focused attention on preparations for the General Data Protection Regulation which takes effect May 25.
For market trackers, traditional outsourcing has become a quiet, even boring, place. Digital transformation is where all the big action is these days.
New research indicates a likely annual growth rate of 13.5% through to 2024 as businesses pursue the benefits of outsourcing services and service management.
A new report from property advisors JLL identifies 10 trends that are shaping corporate occupiers' decision-making in 2018.
New research forecasts continued growth in the value of the facilities management market across six countries in the Middle East.
Nearly two-thirds of companies plan to increase their investment in real estate technology over the next three years, most of them in the next year, according to the 2018 EMEA Occupier Survey from CBRE.
The results of the fourth annual FM Business Confidence Monitor show that a majority of FM professionals are optimistic about the state of the market. But the size of that majority has been on the slide since 2015, as concerns and uncertainty creep in.
Eight in 10 engineering services firms say turnover increased or remained steady during the final quarter of 2017, according to new findings from the sector-wide Building Engineering Business Survey.
Global research at the services group has found teams managed by a balanced mix of men and women are more successful across a range of measurements including employee engagement and health and safety.
Disruption is a fashionable concept, of course, and as with all such terms its meaning has been diluted with use. But the concept remains timely: so, could we soon see fundamental change in facilities management?
Despite problems at a few big-name service providers, the private sector market for outsourcing of all types hit a three-year high in 2017 as businesses signed contracts worth £4.93bn.
The market for outsourced integrated services and TFM deals in the UK health and education sectors was down by about 2% last year in the face of uncertainties and cuts.
Under growing pressure to compete, especially to recruit and retain good people, financial businesses are beginning to look more like tech businesses.
The results of the Institute's Pay and Prospects Survey show that BIFM membership and qualifications have an impact on facilities managers' career development.
Interim results from an ongoing research project looking at facilities services in Nigeria indicate productivity is considerably below the best international performance levels.
A new report from Lancaster University's Work Foundation highlights what it calls "the complex and often strained relationship" between productivity, technology and work.
Leaders from the FM sector are being urged to share their views on the state of the sector following the launch of the British Institute of Facilities Management's fourth annual UK FM Business Confidence Monitor survey.
Facilities management companies are facing stagnating profitability going into the new year amid increased competition from SMEs, rising cost inflation from the National Living Wage and Brexit.
The supply, and demand, for serviced and co-working work spaces both continue to grow strongly, with London leading the way.
Incentive FM has a fair claim to being one of the best performers in the mid-market zone of UK facilities management. Not bad for a small team that left the shelter of OCS, driven by the ambition to do things in their own way.
Following three years of growth in line with the UK economy, the contract cleaning market looks set to see the pace falter as a result of uncertainty caused by factors including Brexit.
Integrated facilities management continues to represent the fastest growing market segment across the European FM industry.
The results of the 11the annual BIFM Sustainability Survey shine a light on how the profession is adapting to and tackling the increasing demand for sustainable business.
The 10th annual People & Planet rankings show how higher education has responded to the sustainability challenge, says the student-led group behind the survey.
Trends & Opportunities, i-FM's annual market insight report, tracks major events in the marketplace over the past year, their impact on the industry and how they, and events in the wider environment, are shaping facilities management for the future.
UK businesses without an energy resilience strategy are risking 17% of their revenue, equating on average to £2.8m each year in damages and lost opportunities.
The FM industry is in the midst of what one might call an interesting period. Some of the biggest players are struggling with financial problems, some of the more modest are growing well, and all are keeping an eye on the economic and political future.
The value of traditional outsourcing deals signed in the EMEA region slipped in the third quarter of the year, even as alternative as-a-service sourcing contracts reached an all-time high.
New research carried out across 12 countries around the world shows that 70% of organisations are paying more attention to energy efficiency than a year ago and 58% are expecting to increase investments next year.
The International Facility Management Association's FM Research and Benchmarking Institute has published benchmarks for FM professionals covering janitorial, maintenance and utility costs and sustainable practices.
Research from the British Chambers of Commerce indicates that many UK businesses are still puzzled by the government's key apprenticeship programme six months after its introduction.
A new report on the UK facilities management market has found a softening of growth in outsourcing demand as Brexit jitters continue, though forecasts remain above GDP and CPI indicators for 2018 as innovation drives value growth.
Safety is a critical aspect of all facilities management policy and practice, of course, but nowhere more so than on a building's roof. Heights, edges, tripping hazards: it's a dangerous place up there. So what's the best solution?
The annual i-FM facilities management brands survey closes at the end of the week. Don't miss the opportunity: share your views and be in with a chance to win £350 in vouchers for a store of your choice.
Leesman, which holds the world's largest independent database on workplace effectiveness, has published a new report highlighting where things are going wrong for most people and what companies can do about that.
Sixty percent of UK students expect vegan or vegetarian food to be available at their university catering or retail outlets, and 49% expect ‘free-from’ foods.
The third annual Business Confidence Monitor Middle East, conducted by BIFM in partnership with i-FM and FM EXPO, has revealed a consistently positive outlook and steady growth within the FM industry, with some key challenges ahead.
Research commissioned by construction and services group Kier has found that insufficient career advice for young people is putting the sector at risk. Business and government both need to do more to change out-of-date information and attitudes.
UK facilities management is a big and dynamic marketplace, and one that is pretty tough to pin down. Preliminary results from our ongoing FM Brands survey reinforce that point: have you shared your views yet?
It's become a big topic in the workplace community in recent months. The 'softer' issues, such as wellness, wellbeing, morale, productivity, feelings and experiences, have found their place on the agenda.
The annual i-FM facilities management brands survey is now open. Please take part: one lucky participant will win £350 in vouchers for a store of their choice.
More than 80% of FM professionals believe that building information modelling has the potential to deliver significant benefits.
Kentish and Co, the coaching and people advisory firm, has launched its first salary benchmarking survey. And they're thinking big: the survey is global.
New research projects a 13% growth rate over the next five years, adding to this market's position as the largest in the region.
The value of the FM market across the UAE is set to grow steadily over the next five years, driven by a growing focus on green buildings, rapid infrastructure development and planned mega-events such as World Expo 2020.
The UK government awarded 264 contracts relating to facilities management in Q1 2022, worth a total of £360 million.
The UK government awarded 252 contracts relating to facilities management in the fourth quarter of 2021, worth a total of £445m.
As outsourcing picks up pace in the UK, FM providers can look forward to increased business opportunities in the mid-term.
This is the third in a quarterly series of updates exclusively for i-FM from Tussell, the public sector procurement experts.
This is the second in a quarterly series of updates exclusively for i-FM from Tussell, the public sector procurement experts.
This is the first in a quarterly series of updates exclusively for i-FM from Tussell, the public sector procurement experts.
Leadership is what impacts productivity the most, but not enough attention is paid to it and anyway, asks Sion Davies, do we have the right calibre of leaders in the FM and workplace sectors?
New UK research shows high CO2 concentrations in offices are decreasing people’s cognitive capability. John O’Brien explains the background to this and what the findings mean.
Traditional commercial office leases are under threat, as an increasing number of organisations begin to recognise the value of flexible working. But why should facilities managers care about this new trend?
To accommodate new market needs and increasing hyper-competition, the way business partners interact will change over the coming decade. The experts at ISS outline some of the options on the horizon.
Service quality is one of the most important competitive factors in today’s business landscape. Here's some advice on how to make it excellent from the team at ISS.
The collapse of Carillion in January has put the spotlight on the facilities management sector and more generally on outsourcing. Jo Kettner turns that light on some of the big players in the business.
Leesman, the global business intelligence tool that benchmarks how workplaces support employee and organisational performance, has launched a new research report which outlines where the best workplaces are outperforming the rest.
Service charges are a necessary part of multi-occupancy locations, but assessing value for money for the services included can be difficult. A new report from Property Solutions looks at the issues in the retail sector.
i-FM looks back through the archives to explore the story behind Incentive FM and its leader Jeremy Waud, one of the FM sector’s most enduring figures.
Apleona appeared on the UK FM scene in mid 2017. Who is this company with the unusual name and where did they come from?
Workplace and productivity have become major themes in FM over recent months. Here, Tom Cudmore looks at the crucial role of the environment, its impact on people and how all that can be measured.
Can workplace design improve productivity, and is that measurable? Simon Iatrou talks to some of the key players behind The Stoddart Review about the report, its aims and the workplace puzzle.
About 10% of facilities management service providers have women serving as board directors. That puts FM out of step with the wider trend: the average across all companies in the UK is over 20%.
LED lighting could offer a good solution to a number of the big challenges facing all organisations and their facilities management teams. But how much do FMs know about LEDs and what are their views on the pros and cons?
Following a UK-wide survey looking into how technology is affecting facilities management, Service Works Group and i-FM reveal new insights into how the industry is performing.
Whilst the outsourcing market continues to grow, there is also a growing 'sub trend' of customers taking contracts back in-house. Nigel Thacker looks at the reasons and offers some advice on what service providers can do about it.
Mark Catchlove outlines some of the ways in which the pioneering furniture group Herman Miller works to predict the future for itself and its customers.
Saudi Arabia has the potential to be far and away the largest FM market in the Gulf region. Trends in both the private and public sectors suggest that it is now poised to realise that potential and shed its historic low-cost, low-quality image.
Editors and PR consultants specialising in the facilities management sector are in a unique position to see into this business, what it does, how it presents itself, where it's headed, what the challenges are. We recently asked them to share their views.
The UK pest control industry has continued to grow through an uncertain economic period coupled with changes in regulation and working practices.
In the second in our series of reports on the projects shortlisted for this year's i-FM e-business Award, Johnson Controls explains its unique workplace survey tool.
BSRIA research into client satisfaction with the performance of M&E maintenance providers suggests there's plenty of scope for more progress.
New research measuring the performance and effectiveness of office environments casts doubt on the focus of workplace designers on the needs of Generation Y.
With nearly half of facilities managers saying they had no pay rise last year and over a third saying they will change jobs this year, employers should be considering other ways to retain talent.
What does a recessionary environment mean for FM procurement? What lessons can we learn from the past?
A lot has been said and written about the need for the cleaning industry to adapt to the challenge presented by Covid-19. Improved cleaning and hygiene standards are seen as critical in protecting against the spread of the virus.
Every FM service provider has short- and medium-term growth strategies in place. But how effectively are the assumptions underpinning these strategies tested?
Active Workplace Solutions worked with online facilities management resource and insights provider i-FM to survey FM practitioners on the key issues, needs and opportunities they face today. The research provided some interesting insights.
Simon Iatrou's recent comment piece titled 'Where's the proof?' prompted a few thoughts on the analysis of data to make a case and how that applies particularly in FM.
Benchmarking is an established tool, used across industries, for identifying and managing opportunities to improve processes. But there is an unfilled need in the FM industry.
We have all sat through workplace consultants' presentations in which they report that the benchmark workstation utilisation is around 50%. What exactly does that mean?
In our post-recessionary climate the general market wisdom has often seemed to be that the public sector would provide significant growth prospects for the outsourcing community.