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Most younger workers back hybrid working

The figure is highest amongst UK Gen Zs (77%) but Millennials, too, (71%) would consider looking for a new job if asked to go into the workplace full-time.

Younger workers driving wellbeing trends

Younger generations of workers across the UK are calling for enhanced wellbeing, sustainable and digital workplace practices.

FM market optimism down

Higher costs, squeezed cash flows and a stuttering economy mean more FMs are expecting deteriorating market conditions.

Brand new: survey results offer market insights

Back after a pandemic-induced break, the FM Brands Survey provides a fresh check on perceptions of the UK market landscape.

Occupier demand: quality over quantity

The Royal Institution of Chartered Surveyors sees the UK property market remaining subdued, but there are signs of optimism too.

Hybrid working dividend: two weeks a year

New research finds that on average hybrid working employees deliver nearly two extra weeks of work a year for their employer.

The future: it’s hybrid working + collaboration space

A survey from Mace finds that that hybrid working, with a collaborative central space, is the preferred post-pandemic style.

Technology critical to FM’s future

New research suggests that almost half of FMs think their business could become unviable if it doesn’t improve its digital technologies and skills.

Maintenance challenges see costs rise

New research has revealed the extent to which maintenance issues can impact the smooth running of a facility.

Eurest joins Oxford research project

Eurest is working with PhD students at the University of Oxford to explore the impact of social norms on how consumers choose what they eat in a workplace restaurant.

The FM Brands Survey is back

After a gap of two-plus years, the survey returns to explore the brands landscape across the facilities management sector.

FM procurement: 3 key drivers

New research from CBRE has identified the key factors shaping FM procurement decisions.

ESG: younger workers vote with their feet

New research shows that millennials and younger workers are driving a growing trend of ‘climate quitting’, seeking out more environmentally friendly jobs.

EMEA outsourcing slows in Q4

IT and business services markets were down in Q4 2022, the first time in 13 quarters the region failed to produce year-on-year growth.

Green buildings pay

Buildings with better sustainability credentials are achieving markedly higher capital values and rents.

Public sector procurement slips again

Contract awards for FM services in the public sector fell for a second quarter to the end of 2022.

Confidence slips as UK FM faces uncertainty

Concerns around the economy, and a number of other issues, have knocked back the growing confidence levels evident in the post-Covid period.

What’s set to shape the built environment?

A new report looks at consumer influence on real estate decisions and identifies four themes that will shape decisions for the future.

Employees want amenities in the workplace

Employees today want more ‘hotel-style’ amenities such as areas for socialising, state-of-the-art infrastructure, outdoor spaces, onsite cafes, air conditioning and flexible work facilities.

Hybrid working ‘now the norm’

A global study of 220 offices in 33 countries has revealed that hybrid working is becoming established as the norm.

Engineers worry about challenges ahead

The building engineering services sector is optimistic about business performance in the short term but concerned about the economy and recruitment.

Hybrid workers worry about indoor air quality 

New research reveals more than half of UK hybrid workers are concerned poor air quality and ventilation will impact their health.

Contract cleaning: opportunities & headwinds

New market research finds that just over half of UK contract cleaners reported rapid growth in the last 12 months, but the market is polarising.

The FM market: smooth sailing, or choppy waters?

FM is famously resilient, of course. But in the face of rising economic challenges, including the prospect of a lengthy recession, how does business look over the coming months?

Data centres: busy but challenging times

IT directors in the UK and Europe see investment in facilities continuing to grow, despite worries that the coming year will be a difficult one.

Third of mid-sized businesses to restructure

Research from business advisers Grant Thornton shows that inflationary pressures, rising interest rates, high energy costs and ongoing supply chain issues are causing problems.

Outsourcing: pace of growth slows

Europe’s outsourced services market continued its year-on-year growth in Q3 2022, amid signs that economic concerns may be dampening demand.

Public sector procurement falls

Contract awards for FM services in the public sector were at a two-year low in Q3 2022.

How does the FM market look to you?

The 2022 FM Business Confidence Index survey, backed by Barclays and i-FM, is set to test frontline market views within this key UK industry.

CIPD: money isn’t enough

As businesses across the country face rising costs, new research warns that using pay to attract talent simply isn’t enough to tackle ongoing skills shortages.

Europe set to witness ‘nearshoring’ boom

European businesses are looking towards Romania, Turkey and Morocco as alternatives to production in Ukraine and Asia following months of supply-chain disruption.

Inflation affecting corporate real estate decisions

A new survey conducted by CoreNet Global, the association for CRE professionals, has found that high inflation is adding to the uncertainties felt in the sector.

Contract catering: sales still down in Q2

New research shows year-on-year sales down on 2019 levels in the second quarter of 2022 as cost pressures mounted.

Workplace: the future is hybrid + office

Hybrid working is set to become the dominant model, but decision-makers still believe the corporate office is critical to doing business.

Zero-hours contracts: not all bad

CIPD research shows zero-hours contract workers report better work-life balance and wellbeing than other workers.

Robots: the future of customer service?

The majority of users have a positive experience with customer service robots, according to new research.

FM M&A: setting records again

In Q1 2022, there were 42 deals done in facilities management, contributing to making H1 ‘22 the strongest first-half performance at a total of 69 deals.

Q2 outsourcing strong, but faltering?

Europe’s IT and business services market delivered strong year-on-year growth in the second quarter, but showed signs of slowing amid rising economic concerns.

Food sector: waste on the rise

Unprecedented pressure on supply chains has led to food buyers in the UK’s biggest organisations reporting a 60% increase in food waste over the last six months.

Universities face new demands on space

Changing student expectations mean learning is increasingly a social and collaborative activity, presenting estates teams with new space management challenges.

Mace tops provider survey

Research across six leading international FM providers assessed their performance across six key themes.

JLL: hybrid working is permanent

Research from the property services group finds that this model has become the most popular option for office workers.

£3bn turnaround for FM in 2022

New market research has found that while the cost of Covid will exceed £11bn in lost revenue by 2026, prospects are positive for this year with a £3bn sales uplift expected.

Alarms: maintenance pays

Almost a third of call-outs are caused by poorly maintained systems or poor cleaning standards.

Hybrid working: productivity on the rise

The number of employers who report that an increase in homeworking has increased their organisation’s productivity or efficiency has jumped significantly over the last year.

Strong Q1 for EMEA outsourcing market

Europe’s IT and business services outsourcing market jumped to a strong start in 2022, with record first-quarter demand for cloud-based services and continuing momentum in managed services.

Cleaning survey: closes this week

Our latest 30-second survey asks for your views and insights into the cleaning industry as we settle into the post-pandemic period.

Sustainability investments rebound

Planned investments in energy efficiency, renewable energy and smart building technology are returning to pre-pandemic levels.

Cleaning: BCC’s latest market insight report

The cleaning, hygiene and waste industry taken together remains one of the 10 biggest industries in the UK.

Wellbeing slipping down the agenda?

Employee mental health and wellbeing must remain a business priority and should not be de-prioritised as ‘nice to haves’.

Cleaning: still in the spotlight?

Covid-19 put cleaning services under the spotlight as never before, with the focus on timing, methods, quality, and of course the overall value of getting it right. What has that meant for the industry?

RICS confirms need for better data management

The latest UK FM survey found three-quarters of respondents saying better benchmarking of performance is needed across the industry.

Hybrid working: there’s no going back

We are not the same people who went home to work in early 2020: the past two years have left a lasting imprint.

Hospitality industry losing out on savings

The UK hospitality industry is missing out on savings of £736m a year due to outdated facilities management practices, according to a new study. 

Sustainable procurement demands focus

An update of the Sustainable Procurement in FM report has identified the key criteria that will help embed sustainability in the sector.

Catering sector sales below pre-Covid levels

Contract catering sales saw a modest recovery in the last quarter of 2021, but Covid-19 concerns continued to hold them well below pre-pandemic levels.

Workplace data census launched

The census, developed in partnership by The Workplace Event and software group Accruent, is designed to develop a better understanding about the access, use and value of workplace data.

Staff worries for engineers

Finding and retaining skilled people is the biggest concern for employers across the building engineering services sector.

Research highlights the patient experience

YouGov research for Sodexo Healthcare found 93% of inpatients placing a high value on a positive hospital experience.

Pandemic effects: cuts in corporate real estate

The impact of Covid-19 has led many companies to reduce their portfolios. Many expect growth over the next few years, but the overall trend is down.

Grant Thornton: hybrid working works

Internal research shows the business adviser’s UK staff reporting increased productivity and wellbeing.

Sustainability consulting market on the rise

Sustainability is here to stay, and regulatory changes and challenges around disclosure are driving growth in demand for consultancy.

Tough recruitment conditions driving up pay

UK employers anticipate increasing pay and focusing on flexibility and wellbeing as they look to combat increasing recruitment and retention difficulties.

Navigating changing views on work and the workplace

Employers will be making a potentially fatal mistake if they use the end of Covid-19 restrictions to force staff back into the office every day, says a leading management consultancy.

Directors back remote working

An Institute of Directors survey of almost 700 business leaders has shown that around 8 out of 10 organisations plan to adopt remote working in the long-term.

Procurement: share your views and experiences

Buying goods and services is routine for many facilities managers. But policies, procedures and the approach to governance and cost control vary greatly across the industry.

Public sector FM deals hit 2-year high

In 2021, government procurement for FM services was worth over £5bn, nearly double the value of FM procurement in the year before.

2021: record year for outsourcing in Europe

Europe’s technology and business services outsourcing markets reached a record high in 2021, according to a state-of-the-industry report.

Sustainability: firmly on the corporate agenda

Large and medium-sized organisations cite improving sustainability as one of the three biggest challenges they face.

Hybrid working: not easy for everyone

Research carried out just prior to the Plan B switch back to homeworking found many mid-market businesses struggling to implement hybrid working.

Net zero: more talk than action?

Research from Veolia suggests that less than a third of UK businesses have a strategy for reaching carbon neutrality, despite growing environmental concerns.

Positive trends in RICS survey

The fourth quarter UK Facilities Management Survey shows employment levels rising across the industry with demand picking up in all sectors.

Testing real progress on sustainability

Results of a global survey show that sustainability is now the top global business investment priority.

Office occupiers plan workplace change

Nearly three-quarters of office occupiers expect to transform their workplace design in the next two years.

Serco to support multi-site sustainability project

The group’s Europe business is part of a winning consortium involving 47 partners from 15 countries.

Senior execs focused on a hybrid future

Ipsos MORI’s latest Captains of Industry survey has found most expecting the pandemic to have a lasting impact on how and where people work.

Trends & Opportunities report online now

Our latest annual market review provides a unique look at the UK FM marketplace and how the industry is shaping up for the future.

Market insight: 292 public sector contracts awarded in Q3

FM-related deals in the public sector were worth a total of £1bn in the third quarter of this year.

Mid-market lags on net zero

Only half of UK mid-market businesses have a net zero strategy in place, according to research from Grant Thornton.

Law firms facing up to change

Often regarded as amongst the most conservative business types, the UK’s legal sector is moving swiftly to embrace operational and market changes.

Flex space demand grows

Demand for flexible offices is expected to recover to more than 10% of overall UK office demand in 2022.

Investment in sustainability growing fast

New independent research has found more than half of senior executives predicting double-digit spend increases in 2022.

Building services: businesses worry

Rising costs and a shortage of skilled people are giving building services contractors sleepless nights, according to a new business survey.

IFMA unveils future-oriented research agenda

The International Facility Management Association has announced the creation of a new Research Advisory Committee.

Workplace: majority of staff expected back by year-end

But new research from the Chartered Management Institute also finds that many people will not return till next spring.

Hybrid working could boost social mobility

New research has uncovered another potential benefit of a more flexible approach to work and the workplace.

Trades businesses bounce back, but worries remain

Demand for trade services has boomed over the past year, yet compliance and cost issues are weighing the industry down.

Trends & Opportunities survey launches

i-FM’s landmark annual market report will include something new and different this year: the results of a wide-ranging industry survey.

The workplace challenge: triggering new investment

Corporate real estate and facilities management teams are planning new technology investments across employee workplace experience, asset management and cloud-based security solutions.

Covid-19: permanent shifts in the business landscape

Post-Covid changes are likely to bolster major cities outside London and boost UK productivity, as new work patterns stick.

Order books full but skills shortages a worry

The latest sector-wide Building Engineering Business Survey shows that turnover is predicted to grow through the rest of 2021 but materials and labour shortages are likely to worsen.

Mid-market focus on ESG: lack of senior support

Attention on environmental, social and governance issues is ‘incredibly high’ amongst mid-market business leaders in the UK.

Technology & FM: more information and training needed

A survey from property services specialist DMA Group has found that almost three-quarters of those working in the industry class themselves as tech-savvy. But there’s a ‘but…’.

Business: confidence rises, focus shifts

CEOs are increasingly optimistic about the outlook for their own business as their confidence in the global economy returns to pre-Covid levels.

RICS finds optimism in the FM market

Workloads, profit margins and employment opportunities are set to continue to grow for the year ahead due to increasing demand for FM services.

Workplace expectations: trouble ahead?

Staff may be officially returning to the office, but if employers don’t offer the right working experience 60% will leave or become less motivated, according to new research.

Demand for flexible space climbs

Savills-backed flexible office specialist Workthere is reporting enquiries for space up by 48% on pre-Covid levels.

M&A: a busy six months in FM

There seems little doubt that 2021 is shaping up to be a record year for activity in the UK’s facilities management sector. A new report provides some hard evidence.

Freespace supporting workplace occupancy research

The workplace technology company is assisting Cardiff University with a study of occupancy patterns at the Open Space Network building in Warminster.

Market insight: 176 public sector contracts in Q2

The public sector continues to be fertile ground for new contracts, with FM-related deals totalling almost £230m awarded in the second quarter of this year.

Employees know what they want post-Covid

We’ve said it before and it remains true: one side-effect of the pandemic has been a steady stream of workplace-related research.

Budget shortfalls put sustainability at risk

Budget constraints and buy-in from senior leadership are the two biggest barriers to adoption of smart technologies.

Wellbeing climbs the corporate agenda

Workplace wellbeing will be more important to organisations than product and service innovation, according to research conducted by Bartlett Mitchell.

UKGBC seeks views on verification of net zero

A new survey invites feedback on market drivers, expectations and characteristics for a potential net zero carbon buildings verification scheme.

Optimism in new RICS FM survey

The latest quarterly results show a greater demand for services across most sectors, with employment opportunities increasing too.

FM missing out on the promise of new technology

A recent survey of FMs has revealed some alarming contradictions in the industry’s approach to technology.

Offices: post-Covid gap between occupiers and providers

A new report argues that occupier expectations for building performance are not being met, and that could harm long-term property values.

Employers to reduce office space by up to 9m sq ft

The latest addition to the ongoing debate about the future of offices in the UK comes from PwC’s latest Occupier Survey.

Mid-size firms plan to halve office time

A survey of UK mid-size businesses shows a clear shift towards long-term remote working.

Confidence is back: UK FM looks towards growth

New research shows that overall confidence levels across the sector are pushing back towards the highs recorded early last year prior to the damage wrought by Covid-19.

Social value critical in supplier decisions

Three-quarters of UK businesses are prepared to shed suppliers that do not live up to their social values.

7.5m workers hope homeworking is permanent

Almost a quarter of UK workers are hoping to work from home all, or almost all, of the time once lockdown restrictions have lifted.

Mid-sized businesses back post-pandemic remote working

Just 5% of over 600 mid-sized businesses surveyed believe that full-time office working will be most effective for their people post-pandemic.

EMEA outsourcing market continues to climb

The European market for IT and business services remains robust, with record demand for cloud-based services in the first quarter and continued strength in managed services.

IWFM finds mixed picture for FM market

More than half of workplace and facilities management professionals believe the market will improve in the next 12 months, despite concerns over the impacts of Brexit and Covid.

Employees willing to pay for hybrid working

The commitment to change is considerable. In a US study nearly two-thirds of employees said they are willing to pay for access to office space to support new ways of work.

More than two-thirds want flexible working

Most workers in the UK want flexible working to continue, according to extensive new research from Microsoft.

WFH: more employers seeing increased productivity

The productivity benefits of homeworking have increased over the past year for some organisations, according to research from CIPD.

Technology survey launches

Where is FM on the tech curve these days: leading, keeping up, lagging? We want to hear from you to build a picture of frontline opinion.

More set to return to the workplace?

The pandemic-inspired future-of-work debate seems to be entering a new phase focusing on how many people will return/stay away if they can.

Climate change: FM favours quick wins

The UK facilities management sector does not possess a thorough, detailed strategic approach to combatting climate change.

FM business confidence survey opens

The annual FM Business Confidence Index survey, backed by Barclays and i-FM, will test frontline market views within this key UK industry.

Businesses sceptical about the value of technology

Outdated attitudes amongst senior business leaders are at risk of jeopardising future business survival.

WFH: not for everyone all the time

The weight of information building up behind the view that office work has changed forever is considerable, though there is still much we don’t know.

Covid drives FM market down 6%

The value of the UK FM market in 2020 is projected to be down by around 6%, largely due to the virus and the associated lockdown.

Outsourcing bounced back in Q4 2020

Shrugging off the effects of the pandemic, the Europe, Middle East and Africa sourcing market delivered its best quarterly performance ever.

NHS operating costs confirmed

The latest costs for providing and maintaining the NHS estate have been published. Amongst them is an eye-watering figure for overdue maintenance.

Technology spending priorities for 2021

Businesses are looking at budget increases focused on protecting the environment and worker health and safety.

RICS: optimistic market view

The latest RICS survey of sentiment in the UK FM market has found positive views about growth continuing to rise in key areas.

FM: where is the strategic thinking?

A lack of long-term strategic thinking amongst FM service providers and their customers is limiting opportunities for substantial business and social benefits.

New report looks at pandemic productivity

Property advisors Avison Young looked into which elements of office-based and home-based working influence knowledge worker productivity.

Covid-19: new report focuses on consumer worries

One in 10 people have walked out of a premises because they felt uncomfortable about the risk of catching Covid-19, according to a report by facilities services provider phs Group.

Sodexo offers insights on disability and inclusion

Sodexo has published a report on the findings of a survey into the lived experience of employees and customers with disabilities.

Cautious businesses hold back on decisions

Businesses across the UK are rethinking the role of the workplace in these pandemic-hit times, but many remain unwilling to commit to transformational change.

Workplace: the future is more human-centric

The workplace of the future will be versatile and hybrid, focusing on employee-centric solutions, according to a global survey.

Workplace: a post-Covid flight to quality

The next three to five years will see a strong focus on flexibility, demanded by both workers and corporates, relating to work activity, space and location.

HR: key trends shaping the future

A new report identifies the trends that will have an impact on organisations, work and workers.

RICS partners for new report on FM in Europe

Researched by the multi-national built environment group Drees & Sommer, the report looks at major service providers operating across borders.

RICS FM survey opens

RICS has launched its latest quarterly survey designed to gather information on current and emerging trends across FM.

HSE to lead Covid-19 research programme

The Health and Safety Executive study will focus on the transmission of the coronavirus in environments including workplaces, transport and other public settings.

Third of home-workers feel disconnected

Data from Leesman's ongoing home-working study of more than 145,000 workers has revealed that a significant number of employees feel disconnected from their colleagues and their organisation.

Workplace change: research backs research

An extensive report on the future of the office and office workers in the UK confirms that the seismic change in the way people work now is here to stay.

FM Brands Survey: the results

Brand is important in facilities management: 90% of FMs rank it as a key factor when buyers are procuring services.

Working from home works

Research with a sample size of more than 125,000 workers shows that the home is outperforming the office in some fundamental areas.

RICS survey: Covid-19 making itself felt

The latest RICS UK Facilities Management Survey shows the healthcare sector still seeing the strongest growth in demand for FM services.

Building services: industry remains optimistic

A new engineering services sector survey shows that two-thirds of businesses expect turnover to increase or remain the same in the third quarter of 2020.

Firms short on green skills

Seven in 10 engineering services businesses say they currently do not have enough competent employees to undertake low to no carbon work.

New research: FM looks surprisingly good

A new report on the UK facilities management market concludes that outsourcing will outperform the UK economy in 2020.

Is corporate branding important in FM?

The i-FM Facilities Management Brands Survey is back following a two-year pause. And with the challenges the market is facing now the timing couldn't be better.

RICS FM survey online now

RICS has launched its third quarterly survey designed to gather information on current and emerging trends across FM.

Mixed feelings about returning to the office

Many are already back and some don't know when or if they will be back, as employers look for the best way forward.

CEOs see change as here to stay

Almost nine in ten UK CEOs see a permanent shift towards more remote working coming out of the Covid-19 experience.

Different sort of virus hits data centre plans

Cyber attacks will always be a worry, but Covid-19 has pushed its way towards the top of the list of issues shaping decisions around sourcing and managing data centre space.

RICS survey sees change coming

Occupier demand for floorspace is down across the board, not surprisingly, but the future looks different too.

What future for face-to-face events?

Conferences, exhibitions and networking events have always been an important and popular feature of the FM scene. For many people, the Covid-19 pandemic has changed all that.

Autonomy makes the world go round

Pandemic lockdown or not, the key to good performance, and to success for every business, is employee happiness powered by autonomy.

University of Essex and Cloudfm take on Covid-19

The pair are joining forces to develop new disinfection services for the healthcare sector to meet the challenge posed by the virus.

EMEA outsourcing activity plummets in Q2

The first industry assessment of the impact that Covid-19 has had on the managed services outsourcing sector is chilling but not surprising.

Skills consultation launched

The building engineering industry has launched a sector-wide consultation aimed at ensuring the UK has the necessary skillbase for delivering a low carbon economy.

Mitie joins in Covid-19 testing pilot

The pilot, to evaluate the effectiveness of testing for people without symptoms of the virus who work in high-contact professions, is underway now.

Research into managing virus transmission funded

Design and engineering consultancy Arcadis has been awarded £50,000 to help in developing advice on the return to work.

Preference for home-working grows

New research commissioned by IWFM has found that the number of employees who do not want to return to the office has nearly doubled since the start of the lockdown.

Post-lockdown expectations: divided opinion looms?

One unexpected side-effect of pandemic lockdown has been a steadily growing file of surveys carried out to uncover experiences and views. A number of these point towards a significant divide about the future of work.

Security industry set for post-pandemic growth

Despite an uneven performance stretching into next year, the global security market looks set for good growth according to new research.

The future of global office demand

A new report argues that increased working from home doesn't equate to reduced demand for office space. The situation is more complex than that.

9 to 5 is so in the past

That's the conclusion of a survey of building occupiers carried out by CoreNet Global, the corporate real estate professionals group.

The downside of working remotely

Trust, social cohesion and information sharing are the areas most potentially vulnerable to damage when people work virtually.

How often do you review your cleaning KPIs?

More than a quarter of FMs in the EMEA region admit that their organisation has not reviewed metrics and KPIs for commercial cleaning in the last five years.

CBRE tests occupier sentiment

Occupiers across EMEA are planning to increase investment in technology, driven in large part by a post-lockdown focus on the employee experience.

Property: corporates looking for more flexibility

Demand by corporate owners to release capital from their real estate assets is increasing, spurred along by the Covid-19 pandemic.

Some optimism in a tough marketplace

With new business opportunities in short supply, turnover generally on a downward slide and the prospect of redundancies looming, UK FM companies have a lot to worry about. But some see positives on the horizon.

The future of the workplace: a mix of locations

The results of a global survey on working from home during the pandemic point toward a shift from office-based to a "total workplace ecosystem", balancing office, home and other locations.

Businesses look to 'hold on' through coronavirus storm

A new building engineering services sector survey shows that almost three-quarters of businesses expect their turnover to fall in the second quarter of 2020, compared to the first quarter.

Home-working: a success for most in financial services

Almost three-quarters of employees (70%) working in financial services rate their working from home experience as positive, according to a new survey from Deloitte.

Many FMs fear they are years behind innovative competitors

Recent market research found 90% of FMs surveyed citing innovation as a top business priority, with 70% of those on the supply-side saying they are facing increasing pressure from clients on this. 

UK workers have mixed views on where they want to work

Rumours of the demise of the office are much exaggerated is the predictable conclusion emerging from research commissioned by the British Council for Offices.

Lockdown working: what are we learning?

Last week we launched a quick poll of the FM community, asking if people were looking forward to returning to their usual places of work. There's a lot of ambivalence out there, and the reasons for that hold some lessons for us all.

RICS market survey launches

RICS is currently gathering insights into how the facilities management sector is reacting to the challenges of the Covid-19 pandemic.

FMs looking for more to drive innovation

The majority of FM leaders across the EMEA region believe that technology suppliers should offer performance-based contracts in order to improve the success rate of innovation projects.

IWFM: people worry about coming back

As lockdown measures begin to ease, many UK office workers are concerned about going back to the office. But working from home isn't perfect either.

Property sector hit hard by pandemic

A snap poll by industry journal Property Week has found that over half of the companies covered have furloughed staff.

Employers call for changes to furlough scheme

A new CIPD survey of 1,000 employers highlights a need for furloughed workers to be able to work reduced hours.

Lockdown leading to lasting business change

The coronavirus lockdown is causing lasting changes to the way UK companies operate, new figures from the Institute of Directors suggest.

EMEA outsourcing up 4% in Q1

Ahh, the good old days. New research has found that the annual value of outsourcing deals in the Europe, Middle East and Africa region rose almost 4% in the first quarter of 2020.

Client expectations drive corporate sector FM

Facilities management outsourcing in the corporate sector accounted for 61% of overall UK FM market value in 2019, up from 58% in 2015.

CIPD: employers must step up mental health support

Employers need to act now to help prevent their employees from being at serious risk of mental ill health during and after the covid-19 pandemic.

Cleaning sector counts as top-ten UK industry

New research by the British Cleaning Council has revealed that there are approximately 1.63m workers in the industry, making up around 5% of the UK workforce.

Coronavirus: building engineers fear impact

Over nine in 10 building engineering services businesses say they are concerned or very concerned about the impact of coronavirus on their business over the next six months.

Sustainable buildings pay: new research

Sustainable office buildings can deliver financial benefits to investors through a combination of higher rents and stronger leasing velocity.

Coronavirus: UK not prepared for homeworking

Figures released by the workplace analysis firm Leesman suggest that the UK is one of the least prepared countries to weather a mass homeworking strategy.

Suppliers struggling with payment

The latest quarterly sector-wide Building Engineering Business Survey shows that payment conditions in the industry remain poor, with the majority of public sector work being paid for after more than 30 days.

The health & safety traps in outsourcing

A new study by Cranfield University investigates the workplace safety and health challenges that arise specifically from outsourcing.

Should you be worried about a post-Brexit UK?

Almost half of British boards expect Brexit to damage their businesses, according to a Financial Times-backed survey of the FTSE 350 companies.

Companies worry that strategies may be wrong

Uncertainty is continuing to plague senior executives, with many increasingly concerned that the assumptions underlying their corporate strategy may prove to be wrong.

2019: a good year for outsourcing

The value of outsourcing contracts of all types rose 10% in the EMEA region in 2019 as businesses sought to counter economic uncertainty by reducing costs and investing in new solutions.

Electric vehicles: an uphill fight

With the UK government backing a shift to zero-emission vehicles, a new survey has found mixed views on the switch to electric amongst UK office workers.

Councils unsure of their carbon footprints

Almost half of local authorities in England do not know their own carbon footprint, according to a freedom of information request from engineering services trade body ECA.

Interserve offers insights into workplace effectiveness

A new report explores the 'workplace effectiveness index', a methodology tested at the company's own award-winning HQ in Birmingham.

FM business confidence survey opens

The annual FM Business Confidence Index survey, backed by Barclays and IFMA UK, will test frontline market views within this key UK industry.

Retailers missing out on energy cost savings

More than half of UK retail industry leaders are concerned about changes to energy costs but over a third have not incorporated energy management or efficiency technologies into their operations.

CBRE names top trends in FM

The latest edition of the firm's annual report highlights how changes in occupier needs are impacting FM strategies.

FMs missing out on digital benefits

New research from Mitie has shown that almost half of facilities managers are missing out on the potential of digital transformation by not adopting new technology.

Flexible workspaces: good for local economies

New research from workspace provider Regus calculates the value that flexible office space and coworking locations would likely bring to local areas as operators look beyond major city locations.

Women in FM: slow progress at the top

New research from i-FM indicates that half of FM businesses in the UK have no female representation at board level.

UK contract catering headed for £12bn

Given a "supportive trading environment", total turnover in the sector could top £12bn by 2022.

Companies still finding their way on proptech

Real estate businesses are continuing to make slow and steady progress in upping their digital game, but enterprise-wide digital strategies remain far from commonplace.

Corporates still see value in coworking

Big commercial organisations are using flexible workspace solutions and seeing the benefits; but they are also seeing some of the limitations. 

Mixed messages on coworking

Research from design firm Gensler on the rise of flexible workspace in the UK corporate sector has found that 40% of flexible space users would rather work from a conventional office.

Employee benefits strategies to prioritise wellbeing

More than three-quarters of UK employers plan to incorporate wellbeing into their benefits strategies, according to new research from market experts Willis Towers Watson.

University estates: the challenges ahead

The annual Estates Management Report from the university community's professional body identifies a series of issues that might be keeping some estates directors awake at night.

Caution hits EMEA outsourcing

The annual value of Europe's managed services contracts dropped by more than €900m in the third quarter amid worries over Brexit, recession, trade and tariffs.

One in five new workplaces fails to meet needs

A new report from workplace experience research group Leesman concludes that a fifth of workplace change projects are not meeting employee needs. 

Workplace strategy: choice and variety work best

Private offices, open plan, hotdesking: getting the work environment 'right' is as contentious as ever. Into the fray steps Savills with its new What Workers Want survey.

Think-tank puts the case for outsourcing

Labour's policy of bringing public services back into government hands would be a mistake says a new report. But, on the other hand, politicians consistently overstate how much money is saved by outsourcing services. 

Leesman hits 600,000 milestone

The Leesman Index, the workplace experience benchmark, has reached a new peak, with more than 600,000 responses contributed to what is now the largest independent research project of its kind.

People want to work for companies with good reputations

Over three-quarters of people are looking for a good reputation when it comes to assessing businesses, according to a new UK-wide survey.

Engineers hopeful despite Brexit impacts on wider sector

The latest Building Engineering Business Survey shows that growth remained steady in the second quarter of 2019 in the face of rising costs and persistent payment issues.

Outsourcing: "uncertainty becomes the new normal"

Outsourcing markets across EMEA appear to be bouncing back, despite continued uncertainty around Brexit and, more widely, national economic stability.

Business ready to lead fight against climate change

With the government committing to net zero carbon emissions by 2050, a new survey has found the vast majority of UK companies already committed to tackling the issues.

Leesman teams up for wellbeing benchmark

The workplace assessment specialist is teaming up with WELL Building Standard founder Delos to investigate how real estate strategy can better support wellbeing at work.

Flex space changing everything

There's a revolution going on in the commercial property world, with more variation in occupation solution offers piling up over the past three years than in the previous 30. So says property services firm JLL in its latest market report.

Outsourcing is a big business, but a good one?

UK local authorities awarded outsourcing contracts worth £20bn over the three-year period 2016 to 2018. The biggest spend area was FM.

Measuring supply chain risk

More than eight in ten organisations globally have experienced a third-party incident in the past three years, according to new research by Deloitte. The figure rises to 90% of all UK-based survey respondents.

Engineering services recovering from tough 2018

The latest sector-wide Building Engineering Business Survey finds the sector showing signs of recovery after a challenging year.

Carillion collapse: construction industry blames auditors

A new survey conducted by public sector procurement specialist Scape Group finds that over 90% of suppliers think the relationship between Carillion and KPMG enabled the company's true financial position to be concealed.

Investors not feeling the heat on climate emergency

Is the message getting through? Perhaps not, as a RICS survey finds nearly half of real estate professionals saying that climate risks are not important or even irrelevant for property investors.

Brexit dragging FM market confidence down

Political and economic uncertainty are taking a toll on business confidence in the UK. That is certainly true in the FM sector, where the latest FM Business Confidence Index survey finds confidence levels down notably compared to this time last year.

UK lags behind EMEA outsourcing growth

Despite uncertainty over Brexit, the sourcing market in Europe, the Middle East and Africa set a record in the first-quarter of the year, with €3.9bn of combined market value for all major outsourcing streams.

Construction Products Association looking for FM's help

The CPA is calling for advisors, specifiers and users to take part in a survey that forms a critical part of the construction industry's reform post-Grenfell.

People override cost in CRE strategy

Around two-thirds of occupiers rank employee engagement and talent attraction and development as being two of the three most important drivers of corporate real estate strategy, even ahead of cost reduction.

Europe set for growth in connected HVAC market

Europe is seeing rapid growth in the market for smart connected HVAC systems that enable performance to be monitored and analysed.

The FM market: optimistic? pessimistic? not sure?

The 2019 FM Business Confidence Index, supported by Barclays and IFMA UK, is up and running, with this unique survey building a picture of frontline experiences and views. And there's a special reward on offer this week.

BCC offers insights into £50bn services sector

The British Cleaning Council has published the most comprehensive research into the UK's cleaning industry it has ever undertaken, extending data collection into waste management, landscaping and FM.

Outsourcing: why the gap between aspiration and delivery?

Our latest FM market audit research shows provider service performance rated below client expectation on every point but one in a list of 19 contract objectives.

RICS members confident despite market uncertainties

The 20th RICS and Macdonald & Company Rewards and Attitudes Survey has found that professionals in the industry are mostly positive about the outlook for 2019, despite concerns around Brexit.

UK poised for proptech lead

The UK is well placed to capture the lead as a global hub for real estate technology and innovation, according to new research.

Energy management: who's in charge here?

Nine out of 10 energy managers in office workplaces believe that other employees know who they are; but less than half of those employees actually do know. And even fewer have a good idea about corporate energy saving policies.

Noise in the workplace: damaging wellbeing and productivity

In a survey of 1,000 UK office workers, 65% said noise impacts on their ability to complete work in an accurate and timely manner. Nearly half said that noise had a negative impact on their wellbeing, with over 40% reporting it caused them stress.

M&A still a key feature of the market

2018 was another strong year for M&A activity in facilities management, according to business advisors BDO, and there is reason to expect the same from 2019, though with even more selectivity in the deals done.

FM market growth slips, debt rises

A new research report concludes that the FM market has slipped to the lowest level of growth for eight years as business uncertainty exerts pressure on client budgets and erodes average contract prices.

FM business confidence research launches

The annual Business Confidence Index survey, backed by Barclays and IFMA UK, will test frontline market views within this £110bn industry.

Corporates to drive flexible workspace industry

Corporate occupiers are set to become the driving force within the flexible workspace industry as the way they view their office portfolios continues to change.

"Perfect storm" for engineering services firms

The latest industry survey shows a slowdown in growth, along with increased material and labour costs.

Contract cleaning set for £95m boost in 2019

That optimistic conclusion comes from new market research, despite Brexit uncertainties putting continued pressure on companies and dampening volume growth.

AI is coming faster than you think

If you regard discussions around change in the workplace, especially when it comes to 'the rise of the machines', as largely over-excited hype, it may be time to think again.

UK outsourcing falls as EMEA grows

The sourcing market in Europe, the Middle East and Africa grew in the final quarter of 2018 despite unsettling macro-economic and political events across the region.

Bin it, but be careful when you do

New research indicates that waste collection systems used throughout the UK could be causing significant long-term musculoskeletal issues for workers.

Understanding the scale of government contracting

Government spends £284bn a year on buying goods and services from external suppliers. That's around a third of all public expenditure.

Most office workers check sign-in book as they sign in

New research by Proxyclick, the visitor management company, reveals that many organisations are inadvertently breaking GDPR rules by allowing visitors to see who's been in a building before them.

FM market set for £2bn boost

A new report on the UK facilities management market suggests that outsourcing will grow by £2bn in 2019, with the market forecast to rise by more than £10bn by 2022.

C02 in offices "silently damaging productivity"

The results from the first ever practical study into UK indoor office environments reveal that worker performance declines when CO2 levels are high and temperatures are too warm or too cold.

What's driving this industry?

The i-FM Audit is back. Our focused research surveys, run every couple of years for the past decade, provide a check-up on market drivers, decision factors and likely trends for the future. Join us in this unique project!

2018 FM Brands Survey: the results

Hundreds of responses from in-house FMs and service providers add up to unique insights into how service companies are perceived in the marketplace, who's got notable strengths and where some might need to do more work.

Building engineers optimistic despite persistent issues

The latest research from the industry trade associations shows steady growth in Q3 2018, despite ongoing payment and retention problems across the sector.

Poor quality offices costing £4bn a year

New research reveals that 1 in 5 UK workers has around two unproductive hours every week caused by poor or inadequate work environments, leading to a huge cost to the economy.

Contract catering: all about nutrition, healthy eating, sustainability

Those are the major driving forces in an increasingly diverse food service management sector, according to the latest industry report.

The key to the productivity puzzle: leadership

Quality of leadership is the single most important factor to impact the level of productivity in an organisation according to a new international research study.

ENGIE named top sustainable FM company

The results of the sixth Sustainable Facilities Management Index were announced yesterday, with ENGIE emerging as the first company to win this accolade twice.

Spoiled for choice

UK facilities management is a big, diverse and competitive industry with numerous choices for business partners and a vast range of opinions on who the market leaders are, as our FM Brands Survey is confirming once again.

Understanding the flexible office space phenomenon

Europe's flexible office space sector has more than doubled in size since 2014 and is set to grow by up to 30% per year over the next five years. What's driving this?

Shutting down outsourcing could cost LAs billions

Moving all services in-house would cost local authorities at least £30bn potentially outstripping any hoped-for savings, according to a new report from think-tank Localis.

UK outsourcing market sinks while EMEA grows

The market for all major outsourced services in Europe, the Middle East and Africa grew significantly in the third quarter of 2018 with the exception of the UK where demand was held back as Brexit approached.

Security services moving towards cloud adoption

The results of a pan-European survey point to an increased appetite to shift physical security systems to the cloud to access big data insights and meet business objectives more readily.

The i-FM brands survey is back

The annual i-FM Facilities Management Brands Survey is now open. Please take part: it's easy, anonymous, and one lucky participant will win £350 in shopping vouchers.

Sodexo reports on trends set to disrupt the education sector

The latest annual report from the group explores the key trends shaping the student journey and the campus experience, and how universities can and should be responding.

Live and let work

Business mogul Warren Buffett once said: "Someone is sitting in the shade today because someone planted a tree a long time ago." Lessons can take time to learn and we don’t always get things right, but our efforts can have a massive impact on the future.

Local authorities: going off outsourcing?

Local government's appetite for outsourcing to the private sector is declining, according to research from the independent think-tank New Local Government Network.

Service charges: reviewing the reporting landscape

The latest edition of the Service Charge Operating Report for Offices has just been published, the eighth in the series that provides the UK's only annual benchmarking information about service charge costs.

Employee experience 'super-drivers' revealed

New research from workplace analyst Leesman reveals a series of mission-critical drivers that organisations need to deliver if they are to foster outstanding workplace experience.

FM salary levels are well above UK average

A new report from recruitment specialists Deverell Smith has found that facilities managers are some of the UK's highest earners, with an average income for mid-tier FM professionals 63% higher than the national average.

PropTech: why is clear, but not how

More than nine out of ten real estate industry decision-makers agree that their organisations need to engage with property technology but far fewer believe the organisation's vision or strategy is up to scratch.

Integrated FM on the rise in Asia-Pacific

A booming construction market and the drive in the private and public sectors to build world-class infrastructure is putting new momentum into the integrated facilities management market in the developing economies of the region.

Smart building technologies on the rise

Market research has uncovered a surge in projects incorporating building energy management systems technology, closing the gap with long-running energy efficiency technology favourite LED lighting.

Carillion knocks reputation of UK business

The latest CBI-backed survey of public opinion of the business world has revealed a 9% fall in those thinking its reputation is good, following several high-profile business failures, including Carillion.

Engineers see rising market

Over three in four building services engineering companies say turnover increased or remained steady in Q2 2018, despite rising material and labour costs.

ISS boasts strong customer satisfaction

For the third consecutive year ISS has improved its top-line customer satisfaction rating, hitting a Net Promoter Score of +58.9.

CBRE names top trends in FM

Increasingly people want to choose where and when they work and they look to the workplace, wherever that may be, to deliver much more in terms of services and amenities. This is reshaping FM, says the property services group.

Coworking heading for empty retail space

Property advisor JLL predicts that coworking ventures could become a significant occupier on many high streets.

Government outsourcing bounces back

Public sector outsourcing spend increased sharply in the first six months of 2018 despite a backdrop of Brexit uncertainty.

All change as coworking sweeps into the property world

Not long ago it seemed like just a variation on flexible workspace, but all that has changed. The speed with which coworking has become both a corporate accommodation strategy and a major influencer in property markets around the globe is stunning.

Interserve report tackles need to optimise the workplace

Businesses need to radically re-envisage their workplaces to optimise team productivity and maximise the value of their physical working environments, the group says.

Some good news, some bad: a look at technology & jobs

The latest report on this comes from business advisors PwC. Their research indicates that artificial intelligence and related technologies could create as many jobs as they displace in the UK over the next 20 years.

What's the cost of operating a building?

The answer is not exactly in the 'piece of string' category, but new figures from RICS are a reminder that costs can vary substantially.

Outsourcing market rebounds in EMEA

Outsourcing across the major services areas of IT and business processes in EMEA bounced back in the second quarter of 2018, following a months-long slowdown. But first-half performance in the UK was nevertheless down on last year.

CBRE predicts "profound and far-reaching" change in CRE portfolios

Looking just over 20 years ahead, the real estate advisory group says the major focus for corporates will be flexibility, resting on fast decision-making in turn fed by new technologies.

Apprenticeships under-appreciated by the young and their parents

Research commissioned by facilities services provider ABM has found that a worrying number of parents, and even more young people, don't know what an apprenticeship is.

Middle East FM: confidence with a bit of caution

"Continued confidence, but the start of a shift away from growth at any price, and perhaps a period of consolidation." So says Neil Everitt, BIFM senior international business development manager, of the GCC market outlook.

Landlords see opportunity in flexible work space

Nine out of ten UK landlords believe that flexible office space is on the brink of becoming mainstream, according to a new study from property advisors CBRE.

Ten-year study highlights shifting workplace trends

A new global report looks at the drivers and perceived benefits of alternative workplace programmes, uncovering the leadership and workplace strategy implications for organisations.

Building services: market slows

Almost one in three engineering services firms say turnover decreased during the first quarter of 2018, according to new findings from the quarterly sector-wide Building Engineering Business Survey.

Rubbish deals: activity in waste sector reaches a record high

New research from business and financial adviser Grant Thornton has found that 2017 was a record year for M&A activity in the waste sector, with the highest number of deals recorded since 2010.

Can facilities managers take advantage of big data?

From supplier performance and energy consumption to heating patterns and building utilisation, a vast amount of data is at FMs' fingertips. Yet only a small amount of this information is ever used to provide businesses with valuable insight.

"Optimal office" productivity gains could unlock billions

Tackling the workplace productivity challenge has itself turned into a small industry. The latest analysis of the opportunity waiting to be released puts a prospective value of almost £40bn on office optimisation.

London law firms leading the way on workplace change

Things move fast in the legal world, at least when it comes to how people work. A new report from CBRE finds a rapid take-up of agile working practices and artificial intelligence technologies.

Sodexo publishes latest workplace trends report

The group's 2018 report highlights the most critical factors affecting the future of work and demonstrates how an improved workplace experience is key to both increasing companies' performance and enhancing employee engagement.

Outsourcing: EMEA slumps as GDPR approaches

The EMEA outsourcing market was hit hard in the first quarter of 2018 as businesses focused attention on preparations for the General Data Protection Regulation which takes effect May 25.

Outsourcing: demand for the traditional approach holds steady

For market trackers, traditional outsourcing has become a quiet, even boring, place. Digital transformation is where all the big action is these days.

North American FM market set for strong growth

New research indicates a likely annual growth rate of 13.5% through to 2024 as businesses pursue the benefits of outsourcing services and service management.

Flexible workspaces and smart technology to drive corporate real estate growth

A new report from property advisors JLL identifies 10 trends that are shaping corporate occupiers' decision-making in 2018.

Gulf FM market to top £50bn by 2023

New research forecasts continued growth in the value of the facilities management market across six countries in the Middle East.

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Market insight: public sector procurement falls significantly

The UK government awarded 246 contracts relating to facilities management in Q3 2022, worth a total of £280 million.

Market insight: FM procurement falls in Q1 2022

The UK government awarded 264 contracts relating to facilities management in Q1 2022, worth a total of £360 million.

Market insight: Public FM procurement hits £5bn in 2021

The UK government awarded 252 contracts relating to facilities management in the fourth quarter of 2021, worth a total of £445m.

FM market outlook: 2023/25

As outsourcing picks up pace in the UK, FM providers can look forward to increased business opportunities in the mid-term.

Market insight: 292 public sector contracts in Q3

This is the third in a quarterly series of updates exclusively for i-FM from Tussell, the public sector procurement experts.

UK government facilities management contracts: Q2 2021

This is the second in a quarterly series of updates exclusively for i-FM from Tussell, the public sector procurement experts.

UK government facilities management contracts: Q1 2021

This is the first in a quarterly series of updates exclusively for i-FM from Tussell, the public sector procurement experts.

Solving the productivity puzzle

Leadership is what impacts productivity the most, but not enough attention is paid to it and anyway, asks Sion Davies, do we have the right calibre of leaders in the FM and workplace sectors?

Productivity: new insight into an old problem

New UK research shows high CO2 concentrations in offices are decreasing people’s cognitive capability. John O’Brien explains the background to this and what the findings mean.

Coworking and the demise of the commercial property lease

Traditional commercial office leases are under threat, as an increasing number of organisations begin to recognise the value of flexible working. But why should facilities managers care about this new trend?

Five strategic sourcing approaches

To accommodate new market needs and increasing hyper-competition, the way business partners interact will change over the coming decade. The experts at ISS outline some of the options on the horizon.

The three components of excellent service quality

Service quality is one of the most important competitive factors in today’s business landscape. Here's some advice on how to make it excellent from the team at ISS. 

Replicating Carillion? The financial health of FM companies

The collapse of Carillion in January has put the spotlight on the facilities management sector and more generally on outsourcing. Jo Kettner turns that light on some of the big players in the business.

Achieving a high-performing workplace

Leesman, the global business intelligence tool that benchmarks how workplaces support employee and organisational performance, has launched a new research report which outlines where the best workplaces are outperforming the rest.

The service charge challenge

Service charges are a necessary part of multi-occupancy locations, but assessing value for money for the services included can be difficult. A new report from Property Solutions looks at the issues in the retail sector.

Creating Incentives

i-FM looks back through the archives to explore the story behind Incentive FM and its leader Jeremy Waud, one of the FM sector’s most enduring figures.

Apleona: tracking the path from cleaning to FM

Apleona appeared on the UK FM scene in mid 2017. Who is this company with the unusual name and where did they come from?

The workplace: indoor environmental conditions and productivity

Workplace and productivity have become major themes in FM over recent months. Here, Tom Cudmore looks at the crucial role of the environment, its impact on people and how all that can be measured.

What's the deal with productivity?

Can workplace design improve productivity, and is that measurable? Simon Iatrou talks to some of the key players behind The Stoddart Review about the report, its aims and the workplace puzzle.

Women on the board: FM behind the trend

About 10% of facilities management service providers have women serving as board directors. That puts FM out of step with the wider trend: the average across all companies in the UK is over 20%.

Seeing the light: FMs' views on LEDs

LED lighting could offer a good solution to a number of the big challenges facing all organisations and their facilities management teams. But how much do FMs know about LEDs and what are their views on the pros and cons?

Technology in FM: luxury or necessity?

Following a UK-wide survey looking into how technology is affecting facilities management, Service Works Group and i-FM reveal new insights into how the industry is performing.

Insourcing: why customers take contracts back

Whilst the outsourcing market continues to grow, there is also a growing 'sub trend' of customers taking contracts back in-house. Nigel Thacker looks at the reasons and offers some advice on what service providers can do about it.

How Will Work Change in 2018?

Mark Catchlove outlines some of the ways in which the pioneering furniture group Herman Miller works to predict the future for itself and its customers.

Sleeping Giant Awakes

Saudi Arabia has the potential to be far and away the largest FM market in the Gulf region. Trends in both the private and public sectors suggest that it is now poised to realise that potential and shed its historic low-cost, low-quality image.

The Informed Observer's View of FM

Editors and PR consultants specialising in the facilities management sector are in a unique position to see into this business, what it does, how it presents itself, where it's headed, what the challenges are. We recently asked them to share their views.

Pest Control: Growth Market

The UK pest control industry has continued to grow through an uncertain economic period coupled with changes in regulation and working practices.

All in a Day's Work

In the second in our series of reports on the projects shortlisted for this year's i-FM e-business Award, Johnson Controls explains its unique workplace survey tool.

Room to improve for M&E outsourcers

BSRIA research into client satisfaction with the performance of M&E maintenance providers suggests there's plenty of scope for more progress.

Understanding the Workplace

New research measuring the performance and effectiveness of office environments casts doubt on the focus of workplace designers on the needs of Generation Y.

Invest in Retention

With nearly half of facilities managers saying they had no pay rise last year and over a third saying they will change jobs this year, employers should be considering other ways to retain talent.

Work:10 Changes Coming

Start planning now for 10 years of radical change in how and where we work.

Procurement in a Recession

What does a recessionary environment mean for FM procurement? What lessons can we learn from the past?

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Closing the measurement gap in cleaning

A lot has been said and written about the need for the cleaning industry to adapt to the challenge presented by Covid-19. Improved cleaning and hygiene standards are seen as critical in protecting against the spread of the virus.

Testing your strategic growth plans

Every FM service provider has short- and medium-term growth strategies in place. But how effectively are the assumptions underpinning these strategies tested?

FM outsourcing: a bigger role for SMEs?

Active Workplace Solutions worked with online facilities management resource and insights provider i-FM to survey FM practitioners on the key issues, needs and opportunities they face today. The research provided some interesting insights.

The business benefits of hard data

Simon Iatrou's recent comment piece titled 'Where's the proof?' prompted a few thoughts on the analysis of data to make a case and how that applies particularly in FM.

FM needs a client management benchmark

Benchmarking is an established tool, used across industries, for identifying and managing opportunities to improve processes. But there is an unfilled need in the FM industry.

Utilisation studies: science or sorcery?

We have all sat through workplace consultants' presentations in which they report that the benchmark workstation utilisation is around 50%. What exactly does that mean?

Public sector panacea

In our post-recessionary climate the general market wisdom has often seemed to be that the public sector would provide significant growth prospects for the outsourcing community.