Cijo Joseph, chief technology and information officer, has been invaluable in the delivery of Mitie's IT strategy, the company says.
Kenton Fine, group chairman at Atalian Servest, is now also executive chairman at the company's IT partner.
Cyber attacks will always be a worry, but Covid-19 has pushed its way towards the top of the list of issues shaping decisions around sourcing and managing data centre space.
Greg Bortkiewicz reports from WorkTech London 2019, where the key theme was 'transformation requires a human-centric approach for success'.
Ian Syer has been promoted to deputy group chief information officer, a change that expands his role to managing IT operations and project delivery globally.
The young data analytics business has secured a major new client and launched a new service offer.
The workplace training and law specialist has appointed Datore to provide business intelligence dashboards and data analytics services for their award-winning online training platform.
The critical environment specialist has won a two-year contract extension to provide data, technology and IT estate management services to the Metropolitan Police Service.
More than nine out of ten real estate industry decision-makers agree that their organisations need to engage with property technology but far fewer believe the organisation's vision or strategy is up to scratch.
Software specialist iSite has been awarded supplier status on the government's G-Cloud 10 Framework, making it available to government departments and the wider public sector.
The latest report on this comes from business advisors PwC. Their research indicates that artificial intelligence and related technologies could create as many jobs as they displace in the UK over the next 20 years.
The ENGIE group has acquired 60% of Flashnet, a Romanian internet of things specialist.
Now heading into its 15th year, the i-FM-backed award is refocusing as technology becomes an increasingly big topic of discussion in FM. We're introducing new procedures and new opportunities, too.
BIFM's latest guidance note explores the impact of technology in transforming the FM function, focusing on IoT and its contribution to improving overall business performance.
ENGIE has chosen software developer NET2GRID as the winner of the 2018 Big Pitch innovation competition.
The training and consultancy group has gained accreditation to the ISO 27001 Information Security Standard, the global benchmark for managing information safely and securely.
A new report from Lancaster University's Work Foundation highlights what it calls "the complex and often strained relationship" between productivity, technology and work.
It's been a bit of a rocky road, but the new customer relationship management system on the institute's agenda for some years has almost reached its goal, with implementation due within days.
Real estate services firm Cushman & Wakefield has announced a new global agreement with smart building technology provider MCS Solutions, an Internet of Things specialist with experience in more than 60 countries.
The facilities management provider has been awarded ISO 27001 accreditation for information security management.
It's starting to look like a trend. Another top FM services provider is teaming up with a specialist technology company with an eye on the changing workplace.
This question is bound to take on significance in the coming years, and it was the theme of two recent FM conferences. Simon Iatrou reports.
Despite the clear trend towards increasing use of technology shaping work and supporting disciplines like FM, just 13% of UK companies say they feel ready to create 'the organisation of the future'.
Sharp-eyed users will notice that i-FM is now an SSL secured site. We've increased our level of security in line with developing industry standards.
The property advisor has launched a new report series exploring the impact of technology, data and digital disruption on work spaces and real estate investment strategies.
The speed of technological development is dramatically reshaping the way that corporations manage and use their real estate, says a new report from CoreNet, the CRE professionals group.
Mitie has been awarded a Crown Commercial Service contract under the G-Cloud framework, which covers a range of cloud-based services for public sector bodies.
The Green Grid, the global group focused on enhancing data centre performance, has developed a new tool designed to help managers be better informed in order to make better decisions about design and operations.
Procius, Mitie's employee screening and vetting company, has launched a new app-based right to work checking system powered by consultants KPMG.
Workplace management company Condeco has won a prestigious Queen's Award for Enterprise, one of the select businesses recognised in the Innovation category for outstanding innovation and development.
Big data and the internet of things seem to be amongst everyone's talking points these days. We may get bored with hearing about them before they reshape the industry; but reshape it they will.
Last week, an audience in Whitehall heard Bouygues Energies & Services' Julien Remond offer a series of tips on how to avoid the growing threat of cyber attacks.
FM providers must stay on top of trends to remain competitive and relevant as the industry adapts to meet changing standards and growing demands.
We live in a high-tech age. We all know that; it's too obvious for words. But how both established and emerging ideas in ICT could change the nature of FM is just beginning to become clear.
Hardly a week goes by without the reporting of some new high-profile cyber attack on a government or business organisation. With new regulations in place, the services group is working with its supply chain to ensure preparedness.
Like many industries, facilities management takes its relationship with technology largely for granted: IT powers operations, and many of the service features offered to clients, but the level of dependency of FM on IT is easily under-rated.
What is an organisation's most valuable asset? The stock response is 'people'. But if it's not data, that's certainly a close second.
Jones Lang LaSalle's latest barometer survey looking at sentiment in the data centre industry shows that demand for space is on the increase, as is concern about power costs.
The critical environments specialist has published a white paper that acknowledges human error as the biggest cause of data centre failure. The paper sets out a 10 step process to mitigate risk.
The FM provider has completed a new state-of-the-art data centre for Woking Borough Council.
Last week Health Secretary Jeremy Hunt set his sights on a paperless NHS by 2018.
The hard services group is breaking new ground with its own solutions to some of the problems that plague traditional data centres.
2013 looks like it might be a landmark year in which a whole series of growing trends come together to drive big change in the places in which we work.
The technology research group has identified ten trends it believes will be strategic for most organisations in 2013.
There's been a big jump in investment in the data centre sector, much of it going into FM and M&E systems driven by demand for more power and more efficiency.
Over half of UK CIOs expect the hard-wired telephone to disappear from everyday use within five years, according to research from Virgin Media Business.
The hard services-led FM company reports that eight of its engineers have been awarded status as 'Accredited Tier Specialists' by the Uptime Institute.
Unified communications is the next big thing that will re-shape how businesses manage their workspace and all the associated functions, with big implications for FM.
Data centres are no longer just the domain of the IT department, if they ever rightly were.
Bring your own device looks set to be a major trend for the future, raising challenges for FM, IT and HR.
UK data centres are making efforts to become more energy efficient, but there is still plenty of room for improvement.
Local authorities across the UK are demanding more from existing and proposed IT systems as technology is increasingly seen as a key factor in managing service quality and costs against the backdrop of budget cuts.
Cloud computing may be the latest technology, but a new survey finds 50% of multi-nationals planning to build or expand their own data centres.
Over 40% of office-based employees say they feel pressure to be visible in the office as a result of the economic climate. But that could be undermining their employers' ability to compete.
As the facilities world begins to show signs of waking up to the potential power of communication via social media, new research finds very uneven take-up in the business-to-business sector generally.
A survey of UK-based data centre clients has found the majority insisting that the operator’s in-house team should take day-to-day responsibility for facilities management.
A new report, focusing on the outsourcing of ICT services by local authorities, warns that the move comes with risks that could lead to both higher costs and loss of flexibility.
The majority of data centre decision-makers and influencers believe their facilities are underperforming according to a recent survey.
In some ways, the property/FM/workplace sector is surprisingly conservative: just look at how it communicates.
The business advisory firm has developed a smartphone application to help organisations handle disasters and crises and, crucially, it's not dependent on mobile network connectivity to work.
The Royal Institution of Chartered Surveyors has called on property professionals to recognise the impact of cloud computing, described as increasingly the IT method of choice, and advise their clients accordingly.
Property advisors Jones Lang LaSalle are warning that an imminent and fundamental shift in computing will impact corporate real estate by reducing demand for space and driving workplace change.
Energy-related costs already account for more than 10% of overall data centre expenditure, and they are also the fastest rising cost.
The rise in carbon emissions threatened by the projected exponential growth of data centres could be halved in the UK, thanks to a new approach to design.
Market analyst Gartner says that a projected significant increase in server sales over the next two years will lead to an acceleration of data centre power, cooling and space problems.
Following the warning earlier this month that users of Microsoft Internet Explorer 6 were exposing themselves to an increased security risk comes the news that Google has begun to phase out support for the ageing web browser.
The admission last week by Microsoft that weakness in its Internet Explorer software was a factor in recent cyber attacks on Google, highlights a potential trouble spot for many UK facilities management companies.
Internet technology is FM's key to efficiency, productivity, better customer servicing and more effective communication. But in our highly competitive marketplace, are facilities management websites good enough?
Technology market experts Gartner are warning that organisations planning how to cope with a potential flu pandemic need to consider their work-at-home strategies. It's quite possible that residential internet bandwidth supply may not meet the demand.
Data centres represent critical assets to their users and operators, but the cost of running them is a growing issue in these days of economic and environmental concern.
A few simple steps have cut millions of pounds from the Government's spending on ICT over the past year, Cabinet Office Minister Angela Smith has said.
A High Court judge has ruled that UK regulations governing the collection, treatment and recycling of electrical and electronic equipment are lawful and entirely consistent with the EU Directive.
Power, policies and security concerns are standing in the way of data centre building programmes to support the government's plans for Digital Britain.
Many companies are spending too much on energy and failing to spot cost savings opportunities because their IT and FM managers are not working together effectively, or at all.
With most organisations facing tighter budgets, IT market expert Gartner has set out to help by offering tips on saving money, as well as energy, in data centres.
Most data centre operators across Europe are worried that increasing environmental regulation will bring a growing burden of cost and compliance when the industry is already greening itself.
The e-business award, presented in conjunction with the PFM Partnership Awards, covers the whole range of 'e' initiatives, from company intranets and customer extranets, through project websites and e-procurement, to online PR and marketing campaigns.
Looking for a market that's not preoccupied by talk of downturn? Data centres - that's the place to be. New research has found four out of five companies planning expansion within the next two years.
Rapid growth has been predicted by the industry for years. Now it looks like global downturn might be the spur that finally drives videoconferencing take-up.
Plans for the greening of data centres too often begin and end with energy efficiency targets. That's not enough, according to market experts Gartner.
IT budgets (along with everything else) are getting tighter but this discipline remains firmly on the list for improving green credentials and efficiency, and cutting energy use and costs.
Market experts Gartner report that IT users are increasingly unsure about the concept of 'green IT' - but will have to get used to it as the industry takes time to sort itself out.
Software house Integrated fm has launched Smart CSR Reporting, a new facility designed to provide web-based access to corporate social responsibility information.
GSH Group Technology & Innovations Director Maxwell Segal is to chair the new Maximo UK User Group.
Many businesses are failing to tackle increasing energy consumption in data centres: over a third with a carbon footprint reduction policy admit not passing this on to the IT department as a formal objective.
A year after the Waste Electrical and Electronic Equipment Regulations came into force many firms are still unaware of the requirements.
Two leading industry organisations are to join forces to create a new data centre energy management standard.
New research has uncovered a significant mismatch between the perceived role of IT and communications technology in making business operations more sustainable, and the strategic planning undertaken to make it a reality.
Data centres are a growth market across Europe. New research finds companies planning significant expansion with the next two years.
Data centres account for almost a quarter of all carbon emissions produced by the IT industry, according to new research from market expert Gartner.
A new white paper encourages businesses to look to outsourcing as a route to minimise the risk of future environmental legislation, while improving technology services and cutting costs.
Too many CAFM systems are bought, set up and then effectively allowed to look after themselves, with the predictable result - loss of credibility and value.
The information and communications technology industry accounts for approximately 2% of global carbon dioxide emissions, making it as 'ungreen' as aviation. If you're worried about your carbon footprint, turn your focus to the technology you use.
The BRE Trust, the research and consultancy body for the built environment, has published a new study which shows how vulnerable UK businesses that rely on internet protocol (IP) are.
If your offices went up in flames, would your asset management system survive?
The latest integrated workplace management systems market report from international research firm Gartner has dubbed FM technology firm Planon a leader in the industry.
When the US government gears up to tackle a problem, you know the situation is probably worse than you imagined. Now, the full might of the system is to be brought to bear on data centres.
Track and improve the environmental performance of your IT - that's amongst the key resolutions for 2007 that companies should adopt if they don't want to be left behind.
Companies in Europe now spend an average of over 30% of their technology budgets on mobility, putting in the infrastructure for wireless working onsite and mobile working off-site.
London's commitment to sustainable development policies is beginning to impact data centre markets s in and around the capital, according to a new report from real estate advisor CB Richard Ellis.
Power consumption has become a headline issue in the green debate, but this is just the tip of a melting iceberg for an IT industry that is currently unsustainable.
The rising cost of energy and increasing demand for IT will hit UK data centres hard according to a new survey by analyst BroadGroup.
Companies are failing to capitalise on the business benefits from IT projects - and have made little progress in this area in the last 10 years.
Technology firm Integrated fm has introduced a new software feature that enables internal customers to manage and view all of their key FM-related information on a single, easy-to-access intranet screen.
The Northern Ireland Civil Service is to devote 2007 to implementing an electronic document and records management system across all departments.
The much-delayed implementation of the EC Directive on Waste Electrical and Electronic Equipment has taken a step forward with the launch of consultation on the key proposals.
FM company Fleet Support Ltd has improved its workforce utilisation by 24% at Portsmouth Naval Base through the introduction of a managed text solution.
Milton Keynes, perhaps best known for its environmental artwork, is to launch a free wireless infrastructure in the city centre. The first stage, covering the station area , will go live on 1 August, with the remainder to be covered within six months.
BT has reached agreements with six cities to become 'wireless pioneers'. People in Birmingham, Edinburgh, Leeds, Liverpool, Cardiff and Westminster will benefit from huge wireless networks, giving them access to information and services, BT says.
A new study from business advisers Deloitte says by 2010 more people around the world will use a growing number of technology products and services more often, in more locations, and for more purposes than ever before.
A survey of almost 3000 office workers in the UK, France and Germany has found a clear link between outdated computer equipment, low job satisfaction levels, workplace ailments and increased sick leave.
Plugging into the Internet to call colleagues, friends and family across the world is the future of communication, and it's accessible now by anyone with broadband and a PC.
BT has concluded a path-finding trial of a radio frequency identification asset tracking system which, it says, has the potential to transform the construction industry.
Though they lie right at the heart of many businesses, data centre security and continuity of operation are often at risk because IT and FM don't work as a team.
Spotting an opportunity in the market, BT has set up a free helpline for business customers who have been told by Cable & Wireless that they have 90 days in which to find a new supplier.
Developments in wireless technology are driving a trend towards convergence that could deliver a savings of 10% on building construction and fit-out costs.
The City of London has announced plans to install a dense and comprehensive WiFi internet network throughout the Square Mile, aiming to reinforce its status as the most technologically advanced world financial and business centre.
A recent study by the CBI has found that the majority of medium-sized firms leave themselves and their supply chain vulnerable to electronic and online attack.
FM services provider Romec has won a special commendation in the Information Management Awards held in London in December.
Today we dial; tomorrow we'll click, says leading technology research firm Gartner, as the embedding of voice into more and more IT applications promises to change everything about communication in the workplace.
A survey of more than 2,000 business travellers in the United States and the United Kingdom has revealed that despite the growing availability of Wi-Fi hot spots both on transport and inside terminals few are pulling out their laptops.
The i-FM e-business award, now in its fifth year, is for companies and organisations that are exploiting new technologies, particularly the internet, to improve business processes and performance.
Glasgow has become the first city in Scotland to have a WiFi enabled city centre, following a joint initiative between Glasgow City Council and BT.
WorkTech05, the conference and exhibition focused on the workplace, technology and innovation is to be held at the British Library for the second year running. This year's event will take place Tuesday, November 1st.
Essentials, the service chain management system produced by the FMCompany, has been upgraded to v3, delivering enhanced ability to control ongoing activities - whether outsourced or run in-house - as well as share information with service suppliers.
Laptop policies should be put in place by companies to avoid workers falling foul of the legislation, says an employment law expert.
The GMB union has called on the EU to outlaw the use of radio frequency identification (RFID) and GPS satellite-linked wearable computers to tag and track people in the workplace.
The proliferation of technology used on the move and at home has increased the opportunities for staff to download illegal software onto employers' networks, leaving bosses liable to viruses, compatibility issues and potential prosecution.
Three local authorities in the South East of England have extended their reliance on IT systems for managing property assets.
The International Facility Management Association Foundation is to undertake a study into what effect wireless technologies will have on the facilities management profession.
Security experts are warning UK mobile phone users to beware of a new epidemic of viruses specifically designed to access confidential information stored on handsets.
Integrated FM software specialist MASS Systems has set up a strategic partnership that enables companies to access its services on a 'pay as you go' basis.
New research shows that many companies are wasting time, money and resources because of their inability to manage their own meeting rooms.
Businesses are over-paying up to ¬£250m a year in telephone costs, new research has revealed.
Lift and escalator company KONE is to deploy Microsoft Windows Mobile-based devices to 11,000 employees in 17 countries over the next two years.
Wireless local area networks are set to emerge as a major security headache as misconfiguration and software problems open them up to attacks and failures, a leading market specialist warns.
Integrated fm has entered into a partnership arrangement with space management company CADM and will now be including CADM's Accordant Locator software in its package.
Romec's 850 frontline engineers have been trialling an upgraded software programme for their Toughbooks - a GPRS laptop style computer system that keeps them in touch with customers and control centres.
The helpdesk is a standard feature of most FM contracts. With the trend in service management and delivery moving towards web-based technologies, where does that leave the good old telephone?
George S Hall has won the Sentinel Business Award for Information and Communications Technology for the second year running.
The Raindrop Group - which develops property software - is to launch a dedicated FM division to be called Manhatten Facilities Management.
CAFM specialist MASS Systems has announced new facilities management software for small to medium-sized enterprises.
By the end of the year, the mobile worker will not even be able to have peace and quiet on the tube. London Underground is in negotiations to install mobile transmitters so that we can talk as we travel.
BT has been awarded a contract to provide and manage a broadband network to link all NHS organisations in England.
FM software developer FSI is organising a series of seminars to encourage dialogue between users and developers of computer aided facilities management (CAFM) systems.
Skanska no longer sees a fit for its IT services company within its FM operation and is going to dispose of the company.
Soon even waiting on the platform won't be an excuse for not working. BT has announced that it has struck a deal to provide wireless services at 13 key railway stations by spring of this year - with more to follow.
Outsourcing services company has acquired Dallas-based IT consultancy, the Feld Group, for approximately $41m in cash plus $48m in restricted stock, warrants and options.
The Continental Automated Buildings Association (CABA) and an alliance of leaders from the building automation, HVAC, security, IT and FM industries have announced formal efforts to create guidelines for sharing data and control across facility systems.
New laws affecting the way data is managed via websites and emails come into effect tomorrow, 11th December 2003. It is essential that organisations are conforming to data protection laws to avoid prosecution, say the experts.
A ruling by the Danish government has tackled a major disincentive to IT outsourcing by the financial services sector.
BT has been awarded two outsourcing contracts with the NHS, together worth £1.62bn, to design a national patient record database and to run the London region, both as part of the NHS National Programme for IT.
Alan Wood, the chief executive of Siemens, today opened the company's 'Living Workspace' facility which demonstrates both technology and the company's ability to offer an integrated service across its business lines.
Wireless communication experts the Cordless Group have teamed up with connectivity wholesaler The Cloud to offer WiFi access for visitors to corporate and other facilities.
The business systems team at Interservefm has completed the implementation of a new software package designed to ensure it can effectively meet the needs of over 5000 staff.
Mail services and document management provider Pitney Bowes Management Services (PBMS) has set up what it claims is the UK's first satellite-based Virtual Private Network linking two of its sites.
Queen Margaret University College in Edinburgh has chosen the ARCHIBUS/FM system from MASS Systems, as part of its move to a new high-tech campus.
BT has introduced two new products designed to offer greater flexibility in how and where people work.
City law firm Berwin Leighton Paisner has decided to install an Internet Protocol (IP) system combining voice and data as part of a £250,000 overhaul of its communications systems.
As pundits debate whether public wireless internet access will really take off one of the leading operators announces the rollout of another 7,000 hotspots including London's Leicester Square.
BT Wholesale has won a contract to provide Fibernet, the bespoke network service provider, with a fully managed voice network enabling it to enter the inbound voice market.
A consortium led by Atkins Management Consultants has been awarded a contract by the London Development Agency worth a minimum of ¬£1.5m to advise businesses on broadband uptake.
Two recent surveys have shown the importance of proximity to broadband connectivity to business performance and property and relocation decisions.
Two technology companies are joining forces to exploit the growing market for managed data services in the public sector.
Support services group MITIE has further extended its partnership with IT solutions and services provider Ramesys, signing a five-year support contract.
The first variant of the MSBlast 'worm' attacking computers around the world has been detected but the increase in infections appears to have peaked.
The University of Stirling has opted for the Estates & Buildings Information System (EBIS) from IT solutions specialist, MASS Systems, to assist with property and asset management.
FM software specialist Service Works has launched a new international division and signed a partnership deal with a software consultancy in South Africa.
The debate on sending IT services and business support functions overseas is hotting up. Gartner says that it is here to stay and is not good for jobs in the developed world.
Sending business functions offshore has been criticised for producing short-term company gains at the expense of customers and employees. Now, however, some big companies are showing how big those gains can be.
New research in IT markets suggests companies are avoiding leading edge systems and instead spending more on 'old' technology.
UK accounting software specialist The Sage Group is to acquire US business mmanagement software vendor Timberline.
Global reinsurer Swiss Re has appointed Newcastle-based Ridge Media to develop and install an intranet for its landmark headquarters building in the City.
In the third major outsourcing deal announced in the last month, HBOS has awarded Computacenter a three year IT deal.
Steill Networks, bought by Alfred McAlpine group last year, has won a BT national business award for customer focus.
New research suggests that a large number of smaller and medium-sized firms are not investing enough in office technology to protect their future growth.
The inroads facilities managers are making into the technology territory has clearly got IT managers worried, judging by an article in yesterday's Computing magazine.
When it comes to eliminating excess inventory or getting rid of unwanted assets, e-Bay, the consumer choice, is also delivering benefits for businesses, says a new Accenture study.
Jarvis joint venture company, Agilisys, has been chosen as preferred bidder for a ten-year contract worth £270 million to deliver e-government and other services to a group of nine North Yorkshire councils.
Building controls and FM provider Johnson Controls is to introduce a new web services version of its Metasys building management system next week.
The Manhattan business improvement district is planning free wireless internet access points covering six parks and public spaces.
Three major computer aided facilities management companies have recently announced new services but a European provider looks to be heading for bankruptcy.
KPMG set up a trap to reveal how many hackers are breaching the new wireless networks corporations are putting in place. So called war driving" is at its most prevalent during the rush hour but some breaches are much more serious."
Announcing an IT deal with Unisys - the first of two outsourcing programmes - RSA told i-FM that the property and facilities programme is ongoing and a winner will be announced as soon as a decision is made.
Shell IT International plans to move its European data centre from Rijswijk to the Global Switch facility in Amsterdam during this year.
Staff in technology jobs work in the white collar equivalent of a 19th century factory, suffering from isolation, job insecurity and long hours, says an American sociology professor.
As the technology sector continues to struggle with poor business conditions, in-house managers seem confused about the best strategy for the future.
Uncertainty for telephone service providers looks set to continue for some time, with one fifth of customers saying they expect to change contractor within the next year.
FMs should update virus warnings as the email Christmas card season approaches and ensure that users are aware of the latest one - masquerading as a greetings card.
President, the office furniture manufacturer, is aiming to create a seamless wireless working environment for its team of sales people via its flagship London showroom.
Businesses need more education about the risks associated with staff accessing corporate networks from home. According to a new survey of 400 UK companies, awareness levels of appropriate information security procedures for remote workers are too low.
Consignia, soon to become Royal Mail Group, and Computer Sciences Corporation are in exclusive negotiations to conclude an IT outsourcing agreement worth £1.5bn.
Analysis of results from the Communications Management Association's 10th annual market survey show a surprising level of business confidence. They also show a worrying level of concern about companies' ability to withstand disaster.
Mobile communications company T-Mobile has implemented the FM Easy Facility Booking and Visitor Management applications for its UK offices.
The current dotcom bust is a ‚Äòvaluable learning experience', says a new report from consultants Ernst & Young. It's only a matter of time - the future is more and better wireless services.
Boots has signed a ten-year outsourcing contract with IBM, valued at ¬£710m. The chemist expects to save over ¬£130m compared with running its own in-house services over that period.
The Department for Education and Lifelong Learning in Wales has awarded a three-year contract to Atkins Education, under which it will form the ICT Task Force and assist the Welsh Assembly in IT procurement.
Through an alliance with communications company T-Mobile, the Starbucks coffee shop chain is more than doubling the number of outlets offering wireless access to the internet.
Peregrine Systems, the troubled US business management software company, is disposing of two product lines in order to focus on its core infrastructure management business.
Facilities and estates management software firm Service Works has formed a partnership with Panasonic to provide GPRS communications to the FM market.
Facilities management service providers and in-house operations are a key target market for a new wireless applications service provider launched today.
The BBC has won approval from the London Borough of Westminster for a ¬£200m Global Broadcasting Centre.
The UK government has made regulatory changes which should help the development of localised, broadband wireless internet access in public areas.
Customer interaction with companies is now predominantly through technology channels such as call-centres, email and the Internet, yet few companies are able to measure the cost of IT failure to the business.
MRO Software has provided a ¬£1m ‚Äòenterprise-wide' facilities management and maintenance solution to BT and its dedicated FM partner, the Monteray consortium.
Building controls, automotive systems and facilities management company Johnson Controls has selected HP to manage office and mobile computing in the United States and Canada.
Myriad Technologies will launch a new electronic security product at the IFSEC show in Birmingham next month, which will help companies protect valuables such as laptops and mobiles in hot-desking offices.
BT Group will close 53 of its call centres over the next two years but spend ¬£100m creating a network of what it calls 'next-generation contact centres'.
Mobile facilities staff can be given secure access to standard Microsoft Outlook functions such as email, calendars, task lists and contact databases using a new product line from Equisys.
Xerox has signed a ¬£9m contract with Oldham Borough Council to manage and upgrade the Council's office systems spread across 140 locations including 110 schools.
MASS Systems has realigned its facilities management support services under a new professional services division.
American Express has awarded IBM a service partnership agreement in a quest to enhance its global technology infrastructure.
The number of broadband subscribers in Western Europe will rise from 3.8m at the end of 2001 to just over 28m by 2008 according to research by Frost & Sullivan.
FM software and consultancy company FSI has signed a distribution agreement with Facilities Management Africa (FMA) to deploy products and systems throughout sub-Saharan Africa.
Cofathec Heatsave is taking advantage of modern telecommunications and the Internet to ensure that critical building services alarms are given the highest priority by sending them direct from the building management system (BMS) to the on-call engineer.
Japan's Fujitsu is creating two new companies to enhance its infrastructure services and consulting and applications capability in Europe and North America.
The Bluetooth standard for local wireless communication has now been settled, with the technology moving from vision to commercial reality, according to a new report from Frost & Sullivan.
Hewlett-Packard is planning additional outsourcing of its PC manufacturing facilities around the world to cut operations costs.
An e-ready business park recently opened in Sweden, has installed a new cabling solution to meet the communication demands of its tenants.
Saville AV has installed a digital point-of-sale display network at Manchester's first designer shopping centre, recently opened in Salford Quays.
Logica has been awarded a 10-year PFI contract with the Crown Prosecution Service (CPS) of England and Wales to manage its IT services.
Ericsson has extended its current service agreement with Compaq for a further five years. The total value is $200m (¬£138m) but the company said the extension was in line with Ericsson's efforts to reduce its IT costs.
As union opposition threatens Consignia's outsourcing plans, the postal operator is pushing ahead with the search for an IT partner.
Royal & SunAlliance and Mitsubishi Motors Corp have both handed over their information technology requirements to IBM.
Travel and real estate services provider Cendant, has awarded a 10-year IT outsourcing contract to IBM worth ¬£990m ($1.4bn).
Organisations that locate their mission-critical technology infrastructure in outsourced managed environments can save up to 50% over in-house solutions over a 10-year period.
Serviced office provider Regus has signed contracts with Compaq, COLT Telecom and Cedar, to outsource its core IT support and infrastructure across 390 business centres in 50 countries.
Support services company ISG has formed a strategic partnership with BIW Technologies, for IT system provision to the Interior, Exterior and Eurica businesses, both for construction and occupancy support.
Steelcase has launched the first of its Wizard Web Signs, a networked device which allows staff to carry out web-based room bookings.
A high-speed urban wireless network based on Bluetooth technology launches this week to support next year's Commonwealth Games to be held in Manchester.
Stiell Networks has won a ¬£560,000 contract to provide the IT infrastructure for the Scottish Parliament's new Holyrood site.
World Duty Free Europe (WDFE), a subsidiary of BAA plc, has been able to streamline communications between its FM department and end users with the help of software from IntegratedFM.
Scottish Courts have awarded Service Works a contract for its flagship FM software application QFM. The product will be used to manage the maintenance of over 50 courts throughout Scotland and the Orkney and Shetland Isles.
Internet agency WebShed Ltd has completed the first phase of an online resource for constuction and services company Interserve.
FM solutions specialist MASS Systems will launch the latest version of ARCHIBUS/FM integrated facilities management software at FM Expo 2001 in October.
Audio Visual facilities management company, Visualex, will launch its new suite of services at the FM Expo exhibition, to be held in October this year.
IT supplier Action plc has signed a two year agreement with WS Atkins to supply both hardware and software.
The innovative ¬£2.8m Mansfield i-centre, which will accommodate up to 70 entrepreneurs from 30 different high-tech enterprises has been opened to potential tenants.
Land Securities Trillium, preferred bidder for major property partnerships, has chosen Business Integration Group's applications as the core technology to support its services delivery.
Instead of bringing people together, videoconferencing is a legal grey area where informal conversations could be held on record and used in disputes.
Sun Microsystems and EDS are to jointly offer customers an array of on-demand IT offerings, including web site management, data centre outsourcing and ASP hosting services based on Sun's platform.
Infra says that it's new Mobile Phone Management Service (MPMS)is helping businesses to regain control of their mobile fleet and get a better understanding of how staff are using their mobiles.
In the first UK deal of its kind, Powergen is offering a home PC and internet connection to all its 5,000-plus UK employees and their families.
Hospitality Solutions International (HSI), a US provider of information technology solutions for the hospitality industry, has launched a property management system called Griffin.
DigiPlex, the specialist provider of co-location facilities, has formally opened a co-location centre in Frankfurt, its second in Germany.
Xerox has announced its intention to exit from the small office/home office (SOHO) business.
FM software developer Iridium has merged with Warwick-based IntegratedFM.
New Zealand based company Panztel has launched a remote timesheet system in the UK aimed at facilities management companies. eziTracker Service allows for mobile workers such as caterers and cleaners to clock in and out over the phone.
Carphone Warehouse's telecoms services division tripled its revenue for the year to March 31, to ¬£30.5m, based on continued customer growth.
Removal company Bishop's Move and network solutions provider Solus Communications have entered a joint agreement to provide an industry business computer service - TechMate Computer Service.
Telecoms are doing sale and leasback deals on their network of towers to survive, according to an FT report.
NTL has signed an IT outsourcing contract with International Business Machines Corp, worth ¬£1.4bn ($2bn).
Sulzer Infra CBX has introduced a new management service which, it claims, will slash corporate mobile phone costs by around 20%.
All major new buildings in London will have to be ready to accept broadband communications, if plans by the Greater London Authority are approved.
Lifts are considered by many to be one of the safest forms of transport. A well maintained lift will provide years of incident-free travel for thousands of people. But like everywhere else, the technology is moving fast.
Is that a possibility, perhaps even a necessity? Paul Djuric looks at how ready the FM industry is for the arrival of big data.
How can facilities managers manage poor mobile coverage within their buildings? Sean Keating explains the challenge.
Over the past few years, businesses have started to question whether open offices really encourage the behaviours they’re supposed to inspire. But that might well be the wrong starting point for this discussion, as Gerry Brennan explains.
Cyber-attacks, such as last year's NHS Wannacry ransomware breach, are not the sole concern of an organisation’s IT department. Paul Djuric explains.
Recently, Carillion reported pre-tax losses of £1.153m for the first half of 2017. It is the latest chapter in the sometimes tumultuous history of one of the FM market's most active businesses.
Ian Campbell explains how the move from legacy systems to newer digital technologies is benefiting the FM industry.
New technologies such as Big Data and the Internet of Things are changing the way companies are doing business. The potential effect on the facilities management industry is an exciting prospect but FMs need to first understand them and then embrace them.
Over the last few years we have witnessed the phenomenal success of a taxi company that doesn't own taxis, Uber; a website that doesn't generate its own content, Facebook; and an accommodation business that doesn't own any hotels, AirBnB.
With IT security breaches on the rise, Greg Rayburn looks at why the FM sector is at particular risk and why it needs to toss out the 'good enough' approach.
As more and more companies look to outsource their data storage, David Mcleod considers the benefits of migrating to a data centre and where this trend is taking us.
The catalyst for practically every change in the way offices are designed and managed is technology. This has been true since the first offices appeared at the turn of the twentieth century.
How many of us have gone to work and pledged to be more productive today than yesterday?
FM is making more and better use of internet technology, but there is still plenty of room for fresh and effective development.
New initiatives target rising power consumption in critical facilities. Mike West explains.
Green IT has to be an initiative that results in positive bottom line impact, or it is doomed to failure. Owen Cole argues the case.
Jane Fenwick asks: Can technology deliver practical solutions in a real life FM environment?
Elliott Chase writes: If you are ever in need of an example of high energy and enthusiasm for work, Maxwell Segal is your man.
Eddie Partridge outlines ten ways to make data centres more environmentally friendly.
Tim Roots draws on experience in schools to illustrate the power and value of electronic asset auditing.
RNM Systems - winner of the 2005 i-FM e-business award - is an established supplier of facilities management solutions for corporate internets, intranets, extranets and networks.
Mick Dalton warns: Serious problems can arise in the management of data centres if IT teams do not communicate with facilities managers and work together to demonstrate best practice.
George Bartley writes: New wireless technology promises flexible workspace and reduced operating costs, on top of significant cost reductions in construction and fit-out. And the good news is, this can be adopted now as current practice.
Andrew Mawson writes: The concept of the 'intelligent building' is probably the best part of 20 years old. In practical terms, the technology is just beginning to catch up with the vision.
Is Universal Plug & Play technology just for the home? Not according to Madeleine Bath who reports from this autumn's UPnP Summit held in Cannes. UpnP could finally bring about the long-promised integration of building services, she says.
In her second report from April's building technology conference in Dallas, Madeleine Bath says web technology is set to change the way facilities managers buy security, energy management and other services.
As West Ham's fans await the outcome of this weekend's crucial matches we look at the club's choice of CAFM system.
The people shaping the future of building technology, from wireless networking to access control were in Dallas last month. Madeleine Bath reports from BuilConn, the Building Connections Forum.
GM has created a computer-aided FM tool which gives facility managers, corporate officers, and project teams integrated space, occupancy, and planning information.
The future is equal parts exciting and terrifying. New technologies are opening up a world of possibilities; but they are also raising real-world concerns, like who will use, manage and ultimately own the abundance of new data that is produced.
When it comes to cyber security, we are fighting a perception, potentially fuelled by the suppliers of stock photos, that hackers are fantastically smart, well resourced, highly (and predictably) motivated and dressed in hoodies.
Gregory Blondeau discusses the trends set to transform the workplace this year including the management of technology, personal data and privacy.
Graeme Hughes explains why the UK leads the way when it comes to keeping the workforce happy and engaged.
Jess Edwards explains how the right technology can help organisations communicate better while saving time and money.
Past experience tells us, or should tell us, that major shifts in working cultures and working practices are invariably linked to new technology.
Data centre facilities management has traditionally been about planned servicing and maintenance, but that is now changing.
What is it with the wider property and workplace industry and social media?