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Elior in major multi-services move
Elior Group has signed a memorandum of understanding to acquire Derichebourg Multiservices as a part of its ongoing turnaround strategy.
Features - Search found 100 features
Learning and earning her way to the top
Personally speaking: Debra Ward in conversation with Beverley Winrow, COO, Mitie Technical Services
AI and the workplace: what do we really need to know?
Fiona Perrin talks with Inma Martinez, advisor to governments and businesses on the impact of artificial intelligence.
If you can’t see what you want to be, become it!
Personally speaking: Debra Ward in conversation with Margot Slattery, global head of diversity and inclusion and belonging, ISS.
Meaningful management
Personally speaking: Debra Ward in conversation with Sara Pantry, senior workplace leader APAC at LinkedIn.
ABM UK&I: an update
Richard Sykes hit the ground running when he arrived at ABM last spring. Development has been the theme, and his enthusiasm is as strong as ever.
Making a pivot look like a pirouette
Personally speaking: Debra Ward in conversation with editor, PR consultant, writer and bookshop owner Cathy Hayward.
On the road to sustainability
In September, Sodexo hit the headlines with plans to impose a net zero deadline on suppliers. Bold, ambitious and entirely sensible, all at the same time.
Preparing for the future
The UK security industry is a prime example of a sector in transition - slow-motion perhaps, but one with the potential to explode into rapid change.
From captain to CEO
Personally speaking: Debra Ward in conversation with Sue Asprey Price, EMEA CEO Work Dynamics, JLL.
Hospitality + service + property = experience
Personally speaking: Debra Ward in conversation with Siobhan Jared, senior customer experience manager for the King’s Cross development.
Driving change forward
In an uncertain market environment, optimal alignment between customer and service provider is a constant challenge.
Charting a path to success
Theresa Bell, chief commercial officer at Arcus FM, now has a second job: CEO of the Trios Group.
Knowing what you’re good at
Anabas is ‘laser-focused’ on the corporate office market, says managing director Alistair Craig - and that’s paying off.
Everyone together
Churchill Services is the £360m soft services specialist that has transformed to be majority-owned by its employees. Fiona Perrin met its CEO to hear the story.
The OCS Group: progress report
Six months into one of the biggest mergers FM has seen in years, we went back to speak with CEO Rob Legge.
Finding ingenuity in desperation
Personally speaking: Debra Ward in conversation with Steph Douglas, founder and CEO of Don’t Buy Her Flowers.
The forecast: sunny with an outbreak of opportunity
So, Richard Sykes is back. After a two-year diversion in the infrastructure industry, he has now returned to FM and the outlook is entirely positive.
Director of happiness
Personally speaking: Debra Ward in conversation with Deborah Rowland, director of public sector affairs at Sodexo.
Evolving a better solution
Recruitment is on every FM’s problem list, especially if you are a supplier of labour-intensive soft services.
Bringing up baby
Andrew Hulbert set up Pareto FM from his bedroom. Today, his baby is a £50m business and he is vice-chair.
Calm, collaborative, considered & considerate
Personally speaking: Debra Ward in conversation with Katy Dowding, newly appointed president and CEO of Skanska UK.
Man and machine
Everyone talks about the critical role of technology in FM. But Bellrock CEO Paul Bean is making it his mission to put tech at the centre of the company’s offer.
Getting tech right: a masterclass
Andrew Targell is an expert on the tech that transforms FM. Fiona Perrin met him for key insights on how to deliver projects that drive business purpose.
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Which way forward?
What better candidate for a workplace transformation case study than Which?
The cherry on the parfait
If FM wants to prove its role, it’s time to put employee experience first, workplace specialist Debra Ward tells Fiona Perrin.
Man on a mission
Robe Legge is in his element: the deal is done. We’ve got the business back, he says with real satisfaction.
Flexspace: finding a place in corporate thinking
We talked with flexspace expert Kurt Mroncz to find out how this concept went from maybe to mainstream in corporate real estate strategy.
The business of happiness
Atlas has built a UK top 20 player on the concept of ‘creating happiness’. Fiona Perrin met Chris Wisely, Group MD, to hear what that means in practice.
A man with a social mission
Fiona Perrin meets Mike Bullock, CEO of Corps Security, to find out how commercial success means making a real difference.
Liz Benison: leading the change agenda
We spoke with Liz Benison last year, then just six months into her new job as CEO at ISS UK & Ireland. She was enthusiastic but realistic about the challenge. So how has it been going?
The end of an era
Incentive FM was launched just a couple of years after i-FM. We grew up together. Following its sale to Atalian Servest, we spoke with Jeremy Waud about the 20-year journey.
FM: looking towards the future
‘What we do is FM; what we create is culture.’ That’s the key summary from a new CBRE article that looks at the state of FM now and its prospects for the near-term.
Going greener faster
Last week EQUANS UK & Ireland announced a strengthening of its commitment to net zero. We talked with responsible business director Jamie Quinn about the background and context for this industry-leading move.
Back and ready for action
Simon Jacobs has joined Bouygues Energies & Services, returning to FM service delivery following a couple of years as EMEA marketing director at SoftBank Robotics.
Matt Chapman: live in Leeds
If you don’t know the name SBFM, you should. The Leeds-headquartered soft services specialist looks set to make its mark on the FM landscape with its strategic ambitions.
How it started; how it’s going
Arcus FM was an innovative idea: create FM excellence in supporting a retail giant and then apply that knowledge to others. Fiona Perrin recently caught up with CEO Chris Green.
Sustainability: it’s in our business DNA
Ecoserv is transforming from a cleaning specialist to a facilities management group with a focus on achieving net zero. Fiona Perrin talked with the management team.
Investigating the workplace
User experience expert Iain Shorthose is on the move. He joins Paragon Workplace Solutions next week, a change that is emblematic of the development of his expertise and his ambitions for applying it.
In at the deep end
Liz Benison joined ISS UK & Ireland as country manager six months ago. She may be new to FM but she has extensive experience in services outsourcing, ideal for the challenges ahead.
Not just better workplaces, but the best
Fiona Perrin spoke to Neil Edmond about how BT’s current model is supporting its Better Workplace programme, and how it’s capable of delivering even more.
Fast forward to a better conversation
It’s not just time to return to the workplace, says EMCOR UK’s Jeremy Campbell; it’s time to take the FM conversation to an entirely new level.
Big move for a small company
We talked exclusively to managing director Alistair Craig about this week's sale of Anabas to a French multi-services group.
Building for a new and different future
As much as any UK FM company, Sodexo has been caught up in the turmoil caused by Covid-19. The service provider has been hit hard by the pandemic - yet it has proved resilient, and even managed to launch some major new initiatives.
Moving in-house
Over the past couple of years King’s College London has been bringing previously outsourced services in-house. We talked to project lead Paloma Lisboa about how and why.
Living through lockdown
FM services company 14forty is in rude health, MD Mauro Ortelli says. We connected with him recently to hear about the challenges and opportunities of 2020.
Principles into practice
Paul Evans co-chairs the Living Wage Foundation’s Recognised Service Providers Leadership Group. In a way that, that tells you everything.
It’s people who make the world work better
Purvin Patel is the new UK CEO of ISS, taking over in a year of evolution for the group. But it’s his frontline colleagues who really make the difference, he tells Fiona Perrin.
In tune with the times
Wagestream is the sort of business idea that probably leaves other entrepreneurs muttering 'I wish I’d thought of that'.
Post-pandemic work: FM can lead the way
Under lockdown conditions, we recently questioned Mace Operate's MD for the UK and Europe, Marlies Hoogeboom, on her views about FM in a challenging and changing environment.
Collaboration in crisis
David Carr, Chief Executive of Bouygues Energies and Services Solutions and chairman of the Business Services Association, says that from the tragedy of the pandemic some changes should sustain, including a more collaborative approach.
The employee-centric will survive
It’s companies that have put communication and colleague welfare at the top of the agenda that will survive in the ‘new normal’ of facilities services, Graeme Hughes and Andy Massey of Innovise tell Fiona Perrin.
Zooming in on innovation
Simon Titchener stopped travelling the world for a new role on the board of ISS UK, and then coronavirus hit. The challenge has led to innovation, he tells Fiona Perrin.
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It's intelligence that matters, not information
Graham Perry of Datore tells Fiona Perrin how analytics using multiple data sources can solve FM problems for competitive advantage.
Social impact for the long term
George Lilley, MD of Eric Wright FM, tells Fiona Perrin why the company's commercial yet charitable focus also liberates creative thinking for the future.
Workplace change: getting it right
We recently caught up with David Bricknell, MD of Yorkshire-headquartered design and build company Dale Office Interiors, to talk about changing trends in workplace design.
A quiet achiever
She's an FM trailblazer, chair of the IWFM award judges; but nearly missed picking up her recent lifetime achievement award. Julie Kortens tells Fiona Perrin why she was surprised to get the gong.
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Learning is in your DNA
David Sharp, CEO of International Workplace, tells Fiona Perrin why his personal mission has been to make what, and how, we learn as unique as we are.
Ready for a healthy debate?
Martin Pickard, FM Guru and chair of next month's Workplace Futures conference, tells Fiona Perrin why it's time to put wellness at the heart of FM.
Sustainable solution
Atalian Servest is about to invite all of its 27,000 employees to join in a competition that will identify the company's top in-house entrepreneur. We talked with Matt Chapman to find out why and how, and what this means to him in particular.
Whole workforce innovation
Technology really delivers competitive advantage when used to bring a whole organisation together, Graeme Hughes, MD of FM software company Innovise, tells Fiona Perrin.
Changing business, person by person
Chris Kenneally, CEO of Cordant Group, is 18 months into the journey to turn a commercial giant into a social business. Fiona Perrin met him to discover it's all about improving individual lives.
What I've learned along the way
Andy Chappell, now head of global corporate clients for ISS, has risen fast up the corporate ladder. As he settles into his new role, he shares advice for young FMs who might hope to emulate his success.
Getting on with it
Atalian Servest is good at giving the impression of being a calm, low-key sort of place. There’s none of that shouting about 'hey, look at us' that often goes with rapid growth and development.
Flexible friend
Kurt Mroncz is in an ideal position to understand what's happening and why in the rapidly changing flexible accommodation market. He's been in the middle of it for years, building up a huge store of insight.
Start-up in a crowded marketplace
Is this a crazy time to start a new business? When ‘uncertainty’ is the word used to describe everything from the economy through politics to work, and ‘mature’ certainly describes the catering sector? Maybe it is crazy; but then again, maybe not.
Keep calm, and focus on culture
Against the challenge of ongoing change, Amanda Fisher is tackling culture head on at Amey FM, Defence and Justice, as she tells Fiona Perrin.
Converting FM to workplace management
Peter Titus tells Fiona Perrin how his company, DCT Facilities Management, combines FM with personal assistance for a total support service at a top legal firm.
FM: a human business
Andrew Hulbert tells Fiona Perrin that it is Pareto FM's approach to people that is driving success; and he's determined to foster this ethos as the company grows.
Opportunity knocks
Serial entrepreneur Mark Purnell tells i-FM why his latest venture in the facilities management sector is ready to take the next big step.
Vision, clarity, energy
Lucy Jeynes' witty wrap-ups at the annual Workplace Futures conference are famous for their insight. As she prepares to take to the stage this year, she tells Fiona Perrin about what's coming next in the world of workplace.
A productive conversation
A great workplace experience is not going to double the share price, Mace Macro's Ross Abbate tells Fiona Perrin, but it's time to talk to buyers about how it can help close the productivity gap.
We are what we do
He's proud of his big outsourcer background, Martyn Freeman tells Fiona Perrin; but he's back with a new version of FM.
What does good feel like?
It's time we looked at our workplaces through a new lens, Nicola Morris, Sodexo's Divisional MD for Corporate Services, tells Fiona Perrin.
Standard mission
Sodexo is committed to 'Quality of Life Services'. Keith Hamer, its Global VP of Engineering and Asset Management, tells Fiona Perrin why operating to a global standard for hard services is so integral to that vision.
Servest: what next?
Rob Legge talks to i-FM about the ambitious plans behind the newly merged Atalian Servest business.
A fresh perspective
Immersed in the world of FM, it’s only by talking to a newcomer that you are reminded what a strange business this is: the multi-layered procurement processes, the relentless pressure on costs, the temptation to make promises based on a hope and a prayer.
Onwards & upwards
OCS is an FM service provider on the up. Bob Taylor tells i-FM that the secret to its success isn’t really a secret at all.
An elite new venture
After 15 years with Macro, Bill Heath left to explore new opportunities. They’ve certainly come knocking and include a new international business proposition, as he tells Fiona Perrin.
Pledging to do more
Sodexo's recently published Public Service Pledge has drawn a lot of interest in an FM marketplace that, if not troubled, is at least a bit unsettled. It would be easy to see the document as one more by-product of the Carillion debacle, but it is not.
A sustainable strategy
In light of the FM market’s recent troubles, Tony Raikes tells i-FM that the outsourcing sector might have forgotten what it means to be sustainable.
Putting the patient first
Public healthcare in the UK is facing extreme financial pressure, with NHS trusts struggling to fund vital services. James Taylor tells i-FM how facilities services companies can help to ease the burden.
A hub of knowledge
Graham Perry has played a pivotal role in the development of FM software since he moved to the UK from South Africa six years ago. Here, he talks about that journey and what might come next.
Enterprise-to-Enterprise: the next step in FM outsourcing
Juergen Kulka introduces i-FM to a new outsourcing model and explains why this could represent a step-change in facilities services.
A people perspective on leadership
HR manager to chief executive might be an unusual route to the top, but CJ Green believes in an industry like facilities management it makes total sense. She speaks to Simon Iatrou.
Finding your voice
Simon Iatrou talks to Nicola Lovett, CEO of ENGIE Services, about how her organisation is adapting to the changing landscape of support services.
Changing with the times
Sean Haley, Regional Chair for Sodexo UK & Ireland, tells Simon Iatrou why a changing world should mean a change of business.
From rags to riches
Joel Briggs tells Simon Iatrou why the rapid growth of his FM business won’t be punctuated by the mistakes of his competitors.
Being green isn't so black & white
Simon Iatrou sits down with Bouygues Energies & Services’ Steve McDonald to discuss how the business is shaping its sustainability strategy in an increasingly uncertain world.
FM with a conscience
Simon Iatrou talks to Chris Kenneally about Cordant Group's switch to social enterprise and the wider implications for an FM industry in need of change.
Reporting up
Simon Iatrou talks to Jeff Flanagan about the importance of an evidence-based approach in any effort to promote the FM profession.
Tech Talks
Is technology a friend or foe to facilities management? Graeme Hughes tells Simon Iatrou why scary new concepts like AI and automation are nothing to be afraid of.
Change of plan
Simon Iatrou talks to Michael Rooney about GSH's re-entry into the UK facilities management market.
Shaping the user experience
Emmanuel Chautemps tells Simon Iatrou why personalised service is the future.
The Integrator: A sign of things to come
Simon Iatrou talks to Mark Seastron about a new service delivery model for Sodexo.
The Chief Happiness Officer
Debra Ward tells Simon Iatrou why corporate real estate is now very much in the business of people.
One-club man
How does it feel to spend 40 years in the same organisation? Phil Hooper talks to Simon Iatrou about his journey in the world of catering and FM.
Experience counts
Simon Iatrou looks at how one FM service provider is redefining what it means to be a customer.
FM: from east to west
Tenon FM is on the rise and Simon Iatrou recently caught up with Tim Hancock and Manjit Rajain, two of the key actors behind the company's success.
Designing for competitive edge
Simon Iatrou talks to Tim Oldman about how Leesman's client, The Boston Consulting Group, has turned its latest and decidedly non-corporate office into a tool for competitive advantage.
Transformers
Change is bold but it's not easy. Sometimes it needs a specific kind of leader. In our latest featured interview, Simon Iatrou talks to Bellrock CEO David Smith about his role and his plans for the company.
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