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Our client is a leading TFM provider who excel in providing innovative integrated services. They are looking for a proven facilities contract manager to deliver and profitably manage total facilities services at two head office portfolios in Surrey and Sussex.
Key Responsibilities
• To manage and motivate the onsite FM team (on site team includes Reception, Postroom, Helpdesk, Catering [two sites] and Cleaning) in addition to hard services
• To deliver all services within budget and in accordance with agreed time scales
• Manage the contract ensuring that fiscal performance is met within defined parameters
• To ensure service provision for these areas are in line with the contractual SLAs, KPIs and other relevant performance parameters
• Regularly review performance, working standards and costs to identify any improved efficiencies or practices that will add to contract performance
• Ensure all contract reporting for Client/s and them is produced timely and to the relevant and required standards
• Manage customer relationships to ensure that contractual requirements are met satisfactorily
• To write and provide monthly reporting for H&S, HR, Senior Management and Client accurately and in a timely fashion
Person Specification
The successful candidate will have a proven track record in the management of both in-house and contracted teams and have demonstrable success in achieving contract SLA’s and KPI’s. You will also possess strong health and safety knowledge in addition to an in-depth understanding of CAFM helpdesk systems. In addition to being an adept leader, you will possess excellent communication and interpersonal skills and be a confident stakeholder engager. This post will suit facilities management professionals who excel in providing high levels of customer service. They are a rapidly growing organisation with a strong brand name within TFM who can offer realistic long-term career progression for ambitious facilities manager.