Bank of Scotland outsources telephone services

The BT company Syncordia Solutions has won a five-year £100M contract for the management and development of voice, data and mobile phone networks at the Bank of Scotland.

Syncordia bills itself as the UK's largest provider of such services and numbers 18 out of the top 20 financial institutions as clients. It is also extending its operations into e-commerce and claims to handle over 80% of all credit card transactions in this country.

The Bank of Scotland's decision to outsource is one of several streamlining initiatives introduced within the group recently.

Also underway is the integration of property services functions for the subsidiary companies. This will see FM responsibilities centralised and, ultimately, all premises linked via the BoS intranet.

Elliott Chase