News on 12 October 2000

Contradicting survey results on UK e-commerce

A UK survey by incubator Xworks showed that nearly half (45%) of small businesses said they did not understand the benefits of building a website.

250 businesses took part in the survey, which showed that 48% did not have a website at all and 90% estimated the cost of setting one up at less than £1,000. The actual cost, according to Xworks, is between £6,000 and £10,000.

John Drummond, chief executive of Xworks, said: "Many small businesses are underestimating the cost of using the internet for e-commerce. Cutting corners is a false economy - you need to make a reasonable commitment to be successful online," he warned.

The survey figures appear to contradict a recent Durlacher survey, which predicted that SME spending on e-business technology would rise over the coming year from £18,200 to £21,500.

Published at the same time, a new government report has revealed that 27% of the UK's businesses now use the internet. The figures show, says the government, that the UK leads the world in using the internet for transactions between customers, companies and their suppliers.

Ministers have asserted that the UK is on a par with the USA, Canada, Germany and Sweden in the amount of business being done online, although a recent report by accountants PricewaterhouseCoopers hailed Germany as the dominant force in European e-commerce.

So, while there is much happening in the marketplace, it is still difficult to know who is doing what and how fast.

Jessica Jarlvi

 

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