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Contract Manager (Cleaning) - London to Luton

Fairford Associates
North London to Luton
Up to £25k

My client is a friendly, well established company committed to providing an excellent service, great value for money and outstanding customer service. Established in 1999, they have grown year on year by providing a professional, quality service at affordable prices. They currently service around 500 customers across Southern England in  sectors that include schools, offices, medical and leisure facilities. Despite their fast growth, they still care about every customer and every contract. They pride ourselves on their attention to detail and delivery of a thorough, reliable high quality service.  To help drive their continued growth, they are looking to recruit a Contracts Manager to join their expanding team. The role is for an area in London North of the Thames and extending up towards Luton. Areas suitable areas to reside would include Willesden, Cricklewood, Hampstead, Wembley, Harrow, Edgware, Brent Cross, Barnet, Potters Bar, Hatfield, St Albans, Watford, Harpenden and Luton.

Reporting to an Operations Manager, you will be responsible for the site management and smooth running of around 30 – 40 customer sites. The portfolio is mixed and includes the likes of offices, schools, leisure facilities and health centres. This will involve the ongoing management of approximately 40 - 60 part-time cleaning staff, the recruitment and training of new staff where required and carrying out regular quality audits with each customer. You will be responsible for ensuring the highest level of cleaning standards and customer and staff satisfaction is maintained through excellent customer service. 

Key Responsibilities Include: 
Performing regular site audits with customers 
Maintain regular customer contact 
Ensure highest standards of cleanliness are maintained at all customer sites 
Ensure continuous customer satisfaction 
Ensure that health and safety standards are maintained at all times 
Maintain regular contact with site teams to ensure awareness of site specific requirements 
Plan, facilitate and monitor ongoing training for site operatives 
Provide feedback on performance and to take responsibility for managing issues that may arise 
Ensure sufficient amounts of cleaning equipment, materials and consumables on site 
Ensure customer sites are fully manned including cover and recruitment at all times. 
Submit fortnightly pay-sheets, other administration such as holiday forms and carry out payroll tasks 
Carry out any other duties that are required as directed by the Regional Manager 
Attend regular meetings with the Regional Manager and Ops Director at the company head office in Berkshire

The ideal candidate will: 
Be pro-active, logical and forward thinking 
Be flexible on working times (40 hours a week at times required to service customer sites )
Have a good knowledge of the cleaning industry 
Have a strong desire to succeed and promote a high level of customer service 
Have self-motivation 
Have excellent communication skills 
Take full responsibility for tasks 
Manage teams a supportive manner 
Have a valid UK driver’s license, satisfactory references and the right to work in the UK 

Basic salary of up to £25k per annum. You will be provided with a company vehicle or mileage allowance, mobile phone, iPad, up to 25 days annual leave (depending on length of service) and a NEST pension scheme. 

We do try to reply to each application personally, however as you can appreciate we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore if we do not contact you within seven days your application for this particular role has not been successful. However we have retained your CV and we will advise you of future roles that may be of interest.

Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.

Gary Draycott

Area Manager, Contract Manager, cleaning,

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