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Top Stories

  • Bouygues renews at UAL

    Bouygues renews at UAL

    University of the Arts London has signed a new three-year contract with Bouygues Energies & Services, the first time an incumbent service provider has been awarded a further term.

  • Using technology to improve service experiences

    Using technology to improve service experiences

    Technology will change how services are managed, how end-users interact with service providers, and how service employees interact with end-users. But what are the opportunities and risks in using technology to improve service experiences?

  • The long view

    The long view

    A new year is a time for looking forward, of course. But looking forward is inevitably built on a foundation of looking back, at things left undone and things that perhaps aren't going quite as planned. And then there are regrets.

  • Transformers

    Transformers

    Change is bold but it's not easy. Sometimes it needs a specific kind of leader. In our latest featured interview, Simon Iatrou talks to Bellrock CEO David Smith about his role and his plans for the company.

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ISS

  • Facilities Management 2017 show preview

    Facilities Management 2017 show preview  

    Returning under the theme FM: The Business Enabler, Facilities Management 2017 is set to be the best instalment yet, with over 200 leading exhibitors and more than 30 expert speakers delivering a world-class educational programme.

  • Technology in FM: a question of balance

    Technology in FM: a question of balance

    One of the big themes in any discussion about trends in FM is the role of technology in the future of the industry. Practice is already being reshaped: how far will it go?

  • FM institutes: how well are they doing?

    FM institutes: how well are they doing?

    In a sense, FM professionals are spoiled for choice: the British Institute of Facilities Management and the Royal Institution of Chartered Surveyors are both championing the cause. But are they making their mark?

  • Bouygues renews at UAL

    Bouygues renews at UAL

    University of the Arts London has signed a new three-year contract with Bouygues Energies & Services, the first time an incumbent service provider has been awarded a further term.

  • NHS Property Services launches accessibility guides

    NHS Property Services launches accessibility guides

    New online access guides for a number of NHS Property Services' hospitals, health centres and clinics have been developed to aid patients and visitors.

  • ENGIE scoops 10-year deal in Canada

    ENGIE scoops 10-year deal in Canada

    ENGIE has been appointed to provide a range of FM services at four operating, maintenance and storage facilities for York Region Transit.

  • EMCOR landsSevern Trent deal

    EMCOR lands Severn Trent deal

    The water utilities group has awarded a three-year, multi-site TFM contract to EMCOR UK.

  • GSH plans UK comeback

    GSH plans UK comeback

    The hard services specialist, last seen on these shores two years ago, is planning to re-enter the UK market.

  • BIFM brings BIM into Professional Standards

    BIFM brings BIM into Professional Standards

    BIFM has incorporated building information modelling into its Facilities Management Professional Standards to reflect the growing impact BIM has on the working practices of FM professionals.

  • Challenging conventions

    Challenging conventions

    Simon Iatrou looks back at this year's industry conference, Workplace Futures 2017, and ponders whether the FM sector is ready to embrace change.

  • Ocado orders FM from ISS

    Ocado orders FM from ISS

    ISS has been appointed to provide an integrated services solution to the online supermarket's new head office in Hatfield.

  • London Trust turns to Medirest

    London Trust turns to Medirest

    London North West Healthcare NHS Trust has awarded a five-year soft FM contract to Compass Group UK & Ireland's Medirest division.

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Features

  • Using technology to improve service experiences

    Using technology to improve service experiences

    Technology will change how services are managed, how end-users interact with service providers, and how service employees interact with end-users. But what are the opportunities and risks in using technology to improve service experiences?

  • One FM's journey to see the LED light

    One FM's journey to see the LED light

    Whatever facility you manage, no doubt you are judged by the bottom line. Whether you run a hospital or a warehouse, operating buildings at a lower cost is a continual challenge that often looks to new technology for a solution.

  • Unlocking energy bill savings

    Unlocking energy bill savings

    Energy efficiency doesn't need to cost the earth. With some savvy planning, a few easy wins can help initiate a cascade of money-saving projects. Brendon Airey explains.

  • Gen Z: bringing new requirements to the office

    Gen Z: bringing new requirements to the office

    In 2017, organisations will focus on flexibility and support workforce wellbeing, especially if they want to recruit and retain Generation Z, says Elyse Emanuel.



Interviews

  • Transformers

    Transformers

    Change is bold but it's not easy. Sometimes it needs a specific kind of leader. In our latest featured interview, Simon Iatrou talks to Bellrock CEO David Smith about his role and his plans for the company.

  • Redefining health & safety

    Redefining health & safety

    Dave Parker tells Simon Iatrou why the workplace wellbeing trend is the change of image health & safety needs.

  • Foodie service

    Foodie service

    Simon Iatrou talks to John Hamill about the challenges catering providers face to stand out in a competitive market.

  • The reputation game

    The reputation game

    Peter Jones talks to Simon Iatrou about his goal to forge a new identity for G4S FM.



Comments

  • Disruption in FM: competing in a Google world

    Disruption in FM: competing in a Google world

    Colin Kenton explains why the FM discipline needs to scenario plan for the future of work and create the flexibility to deliver services in uncertain times.

  • The long view

    The long view

    A new year is a time for looking forward, of course. But looking forward is inevitably built on a foundation of looking back, at things left undone and things that perhaps aren't going quite as planned. And then there are regrets.

  • Scrubbing up on security

    Scrubbing up on security

    Are the personnel who clean your facilities really who they claim to be? There may be more chance that they're not than you think. Security vetting needs to be improved across the professional cleaning industry, says Chris Parkes.

  • Is FM bulletproof in 2017?

    Is FM bulletproof in 2017?

    Happy New Year! In some ways, it feels particularly good to be moving on from 2016, which brought with it a few changes and challenges that many of us may be happy to see recede into the past.



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International News »

ENGIE scoops 10-year deal in Canada

ENGIE has been appointed to provide a range of FM services at four operating, maintenance and storage facilities for York Region Transit.


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Our Comments section pulls together views from the editorial team, and front-line practitioners, on the industry and profession as we see them today and where they are headed for tomorrow. Got something to say? Let us know.

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FM: agent of change

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