Jargon Buster

Service level agreement
An SLA sets out in detail the services to be delivered under a contract between a provider and its client. It clarifies the measures of acceptable service that will be used, as well as any penalties to be applied if acceptable levels are not achieved.
ADSL
Asbestos
Associations
Benchmarking
BIFM
Broadband
Bundling
Business continuity
CAD
CAFM
Churn
Condition-based maintenance
Contracting out
Core
Core area
COSHH
Disaster recovery
e-business
e-portal
Ergonomics
Facilities management
Facilities services
Feasibility study
Financial close
Flexible working
Floor plate
FM
FMA
Gross internal area
HVAC
Input specification
Integrated services
Key performance indicator
KPI
Lifecycle
M & E
Net internal area
OJEU
Open-book accounting
Output specification
Outsourcing
Partnering
PFI
Planned preventative maintenance
Preferred bidder
Primary circulation
Prime contracting
Private Finance Initiative
Public private partnership
Qualifications
Reactive maintenance
Risk management
Secondary circulation
Service level agreement
SLA
Space planning
Stacking plan
TFM
Total facilities management
TUPE
UPS
VoIP
VPN
WiFi
Wireless
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