i-FM: The online resource for facilities professionals

Amey provides a truly transformational facilities management solution; ensuring that our bespoke approach reflects the individual culture of each customer.

 

Our unique methodology incorporates best practice from other industries, and has been developed to provide customers with a fully integrated service which drives efficiencies.

 

At Amey, we look at things differently in order to provide intelligent, bundled services which generate efficiencies for our customers and deliver better results.

 

We deliver a full range of hard and soft services to a diverse customer portfolio including central and local government estates, schools, hospitals, airports, and workspaces.

 

We have organically grown a unique business model, meaning that we self-deliver a high proportion of our services; eliminating inefficiencies and passing these savings on to our customers. This integrated approach means our customers have one partner, one continuous relationship and one point of accountability.

 

We pride ourselves on building strong relationships – listening to our customers’ needs and expectations, and tailoring our delivery so that we not only meet these – but exceed them.

We also have the skills and experience to develop new technology systems to further drive efficiencies and effectively shift the workplace culture to a more environmentally sensitive model.

 

Amey’s innovative methodology delivers cleaner, safer, more efficient and inspiring environments for both our customers and the end users of our services.

 

In 2009, Amey’s Built Environment team began work on the Asset Management and Facilities Management Contract for Heathrow Express (HEx) - the fastest, most frequent way to travel between Heathrow Airport and Central London.

 

The contract is worth £4.5 million per year and requires Amey to provide an array of hard and soft services.

 

At the commencement of the contract, we were tasked with restoring a pleasant ambience at the HEx station. After 12 years of heavy use (16,000 people use the service everyday), the floor had become ingrained with dirt, and the operation of the HEx trains had left the station tiles stained.

 

This intensive cleaning project ran for 8 weeks during which time the team used passenger flow management techniques to ensure the experience of the passenger was maintained, whilst allowing us to conduct 24 hour cleaning of the tiles. This reduced the time of the project to only 8 weeks and resulted in a 30% reduction in the cost of project. 

 

We have also identified further efficiencies by introducing more effective cleaning machines, which use ec-H2O technology. These require 70% less water and clean more floor area. Coupled with customised cleaning tasks and remapped cleaning solutions based on area usage and customer perception, the savings delivered in the first year of the contract were £50,000, with a predicted £100,000 savings per year going forward.